CDR Office

Ti li u h ng d n chng trnh CDR

Version : 18.0 Ngy : 01/10/2010

TI LI U H NG D N

H TH NG CHNG TRNH PCI PABX CHO KHCH S N & OFFICE

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M CL C

1. Gi i thi u chng trnh PCI PABX................................................................................... 4 2. Tnh nng chng trnh ....................................................................................................... 5 3. Mn hnh chinh..................................................................................................................... 6 3.1. Mn hnh chnh (Anh)...................................................................................................... 6 3.2. Mn hnh chnh (Vi t)...................................................................................................... 6 4. B ng gi c c ........................................................................................................................ 7 4.1. Phng php tnh c c cu c g i..................................................................................... 7 4.2. B ng h ng g i ............................................................................................................... 8 4.3. Khai bo trung k n i vo ng ADSL ......................................................................... 9 4.4. Danh sch c bi t:....................................................................................................... 11 5. t thng s cho h th ng.................................................................................................. 14 5.1. Trang thng s chung .................................................................................................... 14 5.2. Trang kt n i server....................................................................................................... 15 5.3. Trang t ng i: ci t cc thng s lin quan t ng i .............................................. 15 6. T gi .................................................................................................................................... 16 7. Ci t c t thng tin cu c g i ............................................................................................ 17 8. Ci t thng s c ng kt n i t ng i.............................................................................. 18 8.1. Qua c ng COM.............................................................................................................. 18 8.2. Qua c ng TCP/IP .......................................................................................................... 18 9. Danh b i n tho i.............................................................................................................. 19 9.1. Danh b ......................................................................................................................... 19 9.2. T ng c p nh t danh b n i b .................................................................................. 20 9.3. Khai bo a ch email v nhm bo co qua email ..................................................... 21 10. In ho n chi ti t theo my i n tho i, Account code, group, Trung k ................... 22 10.1. Theo my nhnh .......................................................................................................... 22 10.2. Theo trung k ............................................................................................................... 22

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10.3. Theo th ng k .............................................................................................................. 23 10.4. Theo nhm ................................................................................................................... 24 11. S a d ng bo co .............................................................................................................. 28 12. T o invoice cho khch v nhn vin ............................................................................... 29 13. Bo co d ng th .......................................................................................................... 30 14. Tnh l i c c...................................................................................................................... 32 15. Danh sch t ng h p cu c g i cho cc my ..................................................................... 33 15.1. T ng cu c g i .............................................................................................................. 33 15.2. Bo co ch n t danh b ............................................................................................. 33 16. Khai bo thng s cho tc v mail .................................................................................. 36 16.1. Ci t thng s mail .................................................................................................. 36 16.2. Cch khai bo trong Outlook Express......................................................................... 39 17. K t n i v i h th ng ghi m............................................................................................. 43 18. Registry chng trnh ...................................................................................................... 48 18.1. Key demo ..................................................................................................................... 48 18.2. Key chnh th c cho b t k PC no .............................................................................. 48 18.3. Key chnh th c cho 1 PC ............................................................................................. 48 19. Gip .............................................................................................................................. 49 20. B o m t.............................................................................................................................. 50 20.1. Logon h thng ............................................................................................................ 50 20.2. T o ng i dng m i .................................................................................................... 51 20. Lu tr d li u c c ........................................................................................................ 52 20.1. Backup d li u ............................................................................................................. 52 20.2. Load d li u backup .................................................................................................... 52 21. Cc ch c nng PMS: (S d ng cho cc lo i t ng i c ch c nng PMS).................. 53 21.1. Ch c nng.................................................................................................................... 53 21.2. Giao th c gi a chng trnh font office v PMS & CDR ........................................... 53 21.3. Thao tc trn chng trnh PMS_CDR cc ch c nng PMS ...................................... 54 21.4. Xem Logfile bo th c................................................................................................... 57

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1. Gi i thi u chng trnh PCI PABX Hi n nay cc t ng i PABX cho cc khch s n v cc office khng cn l m t h th ng ho t ng n l , cng nh khng ch n thu n ph c v g i i,g i n m cn c nhi u tnh nng, d ch v ti n l i khc. Cc d ch v ny s pht huy m nh m khi c k t n i v i m ng vi tnh c a khch s n , office.

Serial/TCPIP

LAN

PMS (Host computer) PABX CDR(Data calling) PCI PABX HOST

Serial Journal printer

Serial/Paralel Voucher printer

COMPUTER

PABX : cc lo i t ng i Acatel,Philip sopho,NT SL-1,AT&T,Siement Nisuko,Opus,Panasonic,Ky, Erisson, v.v.... Host computer : Novell , v.v.... PMS : Property Management System Journal printer : in t c th i thng tin cu c g i CDR ( call detail recording) (thng tin nguyn th y cha x l d phng). Voucher printer : Thng tin m t cu c g i tnh ti n v cng nh n.

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2. Tnh nng chng trnh : H th ng nh n s t c ng COM, TCP/IP, File, FTP c a t ng i, cc thng tin c a cu c g i nh my ch g i, ngy gi g i, s my b g i, th i gian ni chuy n, account code nh n c t t ng i s c dng tnh c c i n tho i v c lu tr trn my tnh. Data c lu t i a local v lu trn my server. Qu n l gi c c i n tho i c a VNPT, 171,178,179,177. theo lo i g i ( ng di, qu c t , di ng, d ch v ,), theo vng c c. Gi v a ti n Vi t v a ngo i t . C th khai bo thm, i u ch nh gi, tng gi theo ph n trm c a t ng lo i g i cho cc nhm my (4 nhm). Tnh l i c c khi s a i gi c c tr . In cc bo co, cc ho n cho t ng my hay nhm my theo m t kho n th i gian mong mu n. S li u c th k t xu t ra file HTML, EXEL, DBF. Ti n c c s qui v ti n Vi t. Phn b c c hng thng cho m i extentions. In bo co theo trung k , theo account, truy tm s my b g i. Qu n l danh b cc my n i b trong t ng i. Khai bo account code. Lu tr cc s li u th c a t ng i, nh p s li u c c t file c c th. Ki m tra Online data t t ng i. Cc c t s li u c th ci t l i. T gi ngo i t . C k t n i v i h th ng mail bo co t ng qua mail. B o m t :C b n m c truy nh p h th ng b ng password, phn quy n khai thc chng trnh. Ph n m m dng ng th i ti ng Anh v ti ng Vi t. Cc ch c nng dng b ng menu hay phm t t. C th ch y chung ph n m m cng cc software khc trn m t my. Chng trnh c th ch y trn Win9X, Windows 2000, Windows NT,

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3. Mn hnh chinh: 3.1. Mn hnh chnh (Anh):

3.2. Mn hnh chnh (Vi t):

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4. B ng gi c c :

4.1. Phng php tnh c c cu c g i: S li u nh n c t t ng i : ngy g i, gi g i, th i gian ni chuy n, s ch g i, s b g i, m authority. T s b g i, b ng nh khai thc v b ng gi h ng g i s tm c ni n, nh khai thc c dng, v t ngy g i s tm c vng c c tu theo lo i ngy (l , ch nh t, ngy th ng) v lo i g i. T b ng vng c c v th i gian ni chuy n, c c cu c g i s tnh nh sau : T ng giy = gi x 3600 + pht * 60+giy Gi P&T = gi n v u if t ng giy > n v th i gian u Gi P&T = gi P&T + ((t ng giy - n v th i gian u)/n v th i gian k ) x gi n v k if MODULA(t ng giy -n v th i gian u,n v th i gian k ) 0 gi P&T = gi P&T + gi n v k endif endif Ghi d li u vo m u tin m i T m authority (n u c dng) v danh b i n tho i s tm c tn ng i g i, s i n tho i c a m authority, nhm tng gi. Ghi tn v s i n tho i c a m authority t i m u tin. N u b n khng s d ng mauthority, t s ch g i v danh b i n tho i s c tn ng i g i, nhm tng gi. Ghi t i m u tin. T lo i g i in b ng lo i g i v nhm tng gi s tm c c t tng gi ( c 4 nhm tng gi), T y TAX = gi P&T x tng gi(%) T thng s VAT(%), b n c VAT VAT = (gi P&T + TAX) x Vat(%) T ng c c g i: C c g i = gi P&T + TAX + VAT Ghi t i m u tin

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4.2. B ng h ng g i: Tn c t : - H ng g i : 10 s V d : 078,0781,001,00123 v.v... - Ni n : T nh, n c g i n - Lo i g i : Lo i c a cu c g i - H ng/lo i : * Xem : vo m s g i tm (bao g m prefix code) - S a v thm : Vo m m i hay - Lo i g i (IDD,STD,....) : c p nh t gi cho nh ng m cng lo i g i - XXXXXXX -YYYYYYYY : c p nh t gi cho cc m t XXXXXXXX t i YYYYYYYY - Operator : ch n nh khai thc VNPT, Vietel, VDC, SGPostel - Tn vng : Tn c a vng c c. N u b n mu n thm vng m i, b n vo tn vng m i, chng trnh s thm m t vng m i - L : Gi c c ngy l c a h ng g i ny. - Ch nh t : Gi c c ngy ch nh t c a h ng g i ny. - Ngy th ng : Gi c c ngy th ng c a h ng g i ny. S a gi h ng g i: nh n nt S a . Thm h ng g i : nh n nt 'Thm' V d : B n quay s "00689XXXXX" trong th hai t i th su : m "00689" l FRENCH POLYNESI N u b n g i sau 23 gi hay tr c 7 gi : gi pht u l 1.84 Usd v cc block k ti p (6 giy) l 0.18 Usd N u b n g i t 7 gi t i 23 gi : gi pht u l 2.30 Usd v cc block k ti p (6 giy) l 0.23 Usd

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4.3. Khai bo trung k n i vo ng ADSL: B c 1: Vo File->Cost telephone->List trunk

Nh n nt Add thm trung k : IDTK : S ID c a trung k m chng trnh nh n c. Name: Tn trung k . Sub digit: S con s c a s g i i trn Trung k ny s b b b t.

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Add digit: Chu i s s c thm vo u s g i i sau khi tr . Remark: Ch a chu i phn tch tr c theo u s quay. d ng: XXX.../S/AAA...,XXX.../S/AAA...,. XXX : u s c a s g i c n x l. S : s con s u c a s g i b b . AAA : chu i s c thm vo u s b g i. V d : khi khai bo gi ng nh trn v s g i trn trung k 001 l 01123456789, chng trnh s phn tch v lu vo d li u s b g i l : Sau khi phn tch remark s thnh 023456789 (b 3 s v thm 0). Sau phn tch chnh s l A456789 (b 3 con thm ch A). Chng trnh s lu s ny. B c 2: Vo File->Cost telephone->Operator.

Khai bo dng ADSL nh trn. Khi tnh c c chng trnh s th y cu c g i b t u b ng A s bi t l cu c g i qua ADSL. Chng trnh s tr v thm s (nh trn s b ch A) v sau vo b ng h ng g i tm h ng v tnh ti n ng v i operator l ADSL. B c 3 khai bo gi c c: Vo File->Cost telephone->Table dial code

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V d khai bo cho h ng Canada g i qua ADSL nh trn. thm vng c c m i th nh n modify, sau ni name zone nh tn vng c c m i v Enter. 4.4. Danh sch c bi t: Danh sch s i n tho i c a nhn vin, khch hng, i tc, s c bi t, H th ng s ghi ni n tng ng v i tn c a s i n tho i ny trn s li u c c. C th th ng k ring cc cu c g i t i danh sch ny.

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4.5. Lo i g i: Khai bo tng gi cho t ng lo i g i, g p nhm lo i g i trn bo co tm t t, ghi s li u ln server, in t c th i,

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Ti li u h ng d n chng trnh CDR t thng s cho h th ng :

Version : 18.0 Ngy : 01/10/2010

Setting system parameter 4.6. Trang thng s chung:

1. 2. 3. 4. 5. 6.

Nhm tng gi default n u khng tm th y my hay authoury code trn danh b . Khai bo s ngy xem s li u c trn mn hnh chnh. Khai bo c tnh c c gi m gi theo ngy l v ch nh t khng. Khai bo c tnh c c gi m gi theo gi . Ch n b ng gi c a t nh c n tnh. Ph tr i : cho php in ph tr i cho vi c tnh bill, khai bo s pht khon,s ti n khon,ti n / pht ph tr i. 7. Khai bo lo i ti n chnh (lo i ti n h thng s qui v khi tinh)

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4.7. Trang kt n i server:

4.8. Trang t ng i: ci t cc thng s lin quan t ng i:

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5. T gi:

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Ti li u h ng d n chng trnh CDR 6. Ci t c t thng tin cu c g i:

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Th t : v tr c t trn mn hnh chnh, b ng 0 l khng hi n c t ny. Chi u r ng: b r ng c t trn mn hnh chinh

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Ti li u h ng d n chng trnh CDR 7. Ci t thng s c ng kt n i t ng i:

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7.1. Qua c ng COM:

7.2. Qua c ng TCP/IP:

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Ti li u h ng d n chng trnh CDR 8. Danh b i n tho i: 8.1. Danh b :

Version : 18.0 Ngy : 01/10/2010

- B n c th thm hay xo phng v nhn vin trong cc b ph n, t ng l u b i s s ng thanh cng c c a danh b . - B n c th di chuy n nhn vin hay b ph n t i b ph n hay cng ty khc b i nh n phm tri v di chuy n chu t trn b ph n khc - B n c th xo nhn vin, m u tin b i nh n nt "DELETE" - M i nhn vin hay phng c nh ng tin t c sau : 1. Tn : tn c a nhn vin hay khch 2. H : h c a nhn vin hay khch 3. i n tho i : i n tho i c a nhn vin hay khch 4. Authority : m cho php g i ra. Ch ADMIN c th s a m authority. Ng i dng khc khng th nhn th y m ny.

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5. Ngy dng : Ngy b t u s d ng. N u b n l ng i dng c m c th p hn ADMIN v ch n nhn vin hay phng trong danh sch, b n s c p nh t ngy dng cho ton b cc nhn vin v phng c ch n 6. Ph tr i : Nhm ph tr i c a nhn vin hay phng (gi tr 1,2,3). Nhn thng s h th ng 7. Nhm tng gi : Nhm tng gi c a nhn vin hay phng (gi tr 1,2,3,4) . Nhn lo i g i 8. In t c th i : Nhm in t c th i (gi tr 1,2). Nhn lo i g i 9. Nhm in server : Nhm ghi server (gi tr 1,2) . Nhn lo i g i 10. Lo i : nhn b ng lo i phng 11. Tr ng thi : nhn b ng lo i tr ng thi phng - Authority, Ph tr i, Nhm tng gi, In t c th i, ch c ghi v thay i b i ADMIN. 8.2. T ng c p nh t danh b n i b : Khi chng trnh nh n c c t t ng i s tnh c c v ng th i ki m tra my ny c trong danh b cha. N u cha c, chng trnh s t ng thm vo danh b n i b nh sau: Cu c g i dng m: thm vo danh b my m i c s i n tho i l 999 v m l m v a nh n, tn l khng tn. Cu c g i khng dng m: thm vo danh b my m i c s i n tho i v a nh n v m l tr ng, tn l khng tn.

My m i c thm vo nhm u tin trong danh b n u version Office (Nhm Technical), vo nhm th hai n u l version Hotel (Floor 1). B n c th vo File -> Danh b n i b khai bo l i tn v s i n tho i, di chuy n my ny sang nhm khc dng thao tc ko th .

h th ng t ng thm vo danh b n i b th ph i cho php trong m c Thm danh b t ng (B n vo Ci t -> Thng s h th ng)

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8.3. Khai bo a ch email v nhm bo co qua email: B n vo danh b n i b v khai bo chi ti t cho m t my nh sau: Ni m c mail b n s vo nhm mail v a ch email c a my ny. Ty theo c tnh c a nhm mail m chng trnh s g i mail cc cu c g i t c th i Khai bo c bo co t ng hng thng cho ch my ny qua email.

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9. In ho n chi ti t theo my i n tho i, Account code, group, Trung k :

9.1. Theo my nhnh:

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9.3. Theo th ng k :

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9.4. Theo nhm: Ch n my hay nhm in

1- Vo Extention/Trung k c n in : cho cc s my c n in, i n tho i cch nhau b ng d u ph y, hay m t d i my b ng cch nh s my u v my k t thc cch nhau b ng d u g ch n i ngang. N u tr ng l in t t c cc my. V d : 123,234-237,111 Trang : 24


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2- S my b g i : ch in cc cu c g i t i m t s my , m t h ng g i ( Vo cc s u c a h ng g i), cc s b g i cch nhau b ng d u ph y. V d : 0078,1710082 in cc cu c g i i C Mau v Korea dng 171 3- Ch n lo i k t xu t: - My in : xu t ra my in hay xem trn mn hnh d i d ng bill chi ti t, tm t t - HTML : xuat ra file HTML - File DBF : xuat ra file DBF - File Exel : xuat ra file Excel 4- Ch n lo i cu c g i c n in b ng cch nh p chu t tri 2 l n trn lo i cu c g i c n in (List bn tri),ch n t t c b ng cch nh n nt '>>', xo list ch n b ng cch nh n nt '

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