Case Study: Upgrade to SIP at Princeton
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Transcript of Case Study: Upgrade to SIP at Princeton
Upgrade to SIP at Princeton University
David Wirth,
Manager of Technical OperationsPrinceton University
Pittsburgh, Pennsylvania – June 7-10
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Agenda
About the Campus Why We Upgraded Challenges Next steps Summary
Pittsburgh, Pennsylvania – June 7-10
Pittsburgh, Pennsylvania – June 7-10
Princeton University Chartered in 1746 – 4th oldest college in US 4850 undergraduate, 2300 graduate About 5400 fulltime and part-time
employees Residential University - housing is provided
for all undergrads 43 Dorms; over 180 buildings Nortel SL-100/CS2100 switch - SIP enabled
13,000 lines
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4Pittsburgh, Pennsylvania – June 7-10
Campus Map The main campus is
about 380 acres
Treasurer’s and IT will be the first groups to be located off the main campus to a new 4-story building opening 10/09
OCTELVoicemail System
Meridian CS-2100 XA-Core Hybrid
701 Carnegie Center – VoIP SIP Lines
755 Alexander Rd.
22 Chambers St.
MeridianSL-100RemoteSwitch
Forrestal Center
Frist Campus Center
Verizon PAETEC
PA
PAETECNYC
Meridian CS-1000Remote Switch
194 Nassau St.
693 Alexander Rd.
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
Meridian CS-1000Remote Switch
Pittsburgh, Pennsylvania – June 7-10 5
Why We Upgraded
The driving force behind the change:
Opportunity A new designated high-tech building
Need To still have the “University”
experience
Pittsburgh, Pennsylvania – June 7-10 6
The Opportunity New building 3 miles from campus Designated high-tech to house IT First time IT group will be in one area Chance to Upgrade telephone system
Take advantage of SIP Trunking and Lines
Pittsburgh, Pennsylvania – June 7-10 7
Pittsburgh, Pennsylvania – June 7-10
A need to feel connected away from office University Experience
One University number Presence, IM, Personal Status and Conferencing Individual and group communication capabilities Easy to use Common experience over any handset – ideally
The Need
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WOW Factors
Everyone gets CallerID Presence (Awareness in the future) Click-to-Call Meet Me Conferencing
Pittsburgh, Pennsylvania – June 7-10 9
More WOWs Individual routing of calls Phone logs Incorporate cell phones with FMC Seamless move calls from desk to
cell and back
Pittsburgh, Pennsylvania – June 7-10 10
Challenges
Time Restraints New Systems Policy Items
Pittsburgh, Pennsylvania – June 7-10 11
Tight Time Schedule Design based on capabilities of SIP
MADN support in Release CVM 13 Time for switch techs to learn new
technology Time for MAC techs to learn how to
provision new sets Time to train users to on new feature
functionality
Pittsburgh, Pennsylvania – June 7-10 12
Multiple New Systems TMS Upgrade New Provisioning System New Session Border Control New Security Policies New DHCP procedure
Pittsburgh, Pennsylvania – June 7-10 13
Policy Decision Items How to handle E911? Mobile 911? How long do provide power for IP
phones? What phones do we use? Best way to train end users?
Pittsburgh, Pennsylvania – June 7-10 14
Looking into the future for Princeton New Chemistry building next year Give all students virtual SIP numbers Adding FMC technology with Mobile UC
Next Steps
Pittsburgh, Pennsylvania – June 7-10 15
Pittsburgh, Pennsylvania – June 7-10 16
IT Group – Today
Characteristics Split time between main campus and
office located off-campus Highly mobile worker Reachable only at assigned office number
Pittsburgh, Pennsylvania – June 7-10 17
IT and Support Solution
Single University Reach Number Make and receive calls on office number
using mobile Real-time access to information on
mobile handset Leverage WiFi whenever possible
Pittsburgh, Pennsylvania – June 7-10 18
University Benefits Seamless WiFi-cellular handoff Single Number Reach with existing
PBX Excellent WiFi Voice Quality Provides IM and Presence in addition
to PBX functionality Eliminate laptop cellular data cards
Pittsburgh, Pennsylvania – June 7-10 19
Administration Benefits Keep Business and Personal calls
separate Seamless transfer to desk and cell Ability to answer office phone
anywhere On the road Work at home
Accessible during weather or other emergencies
Presence, Email, Calendar, Contacts
Pittsburgh, Pennsylvania – June 7-10 20
Students – Today
Characteristics Highly mobile Many do not use campus phone number
but carry personal mobile University email is the primary contact Use Internet based tools for social
networking
Pittsburgh, Pennsylvania – June 7-10 21
Student Solution Mobile Princeton community
School-branded mobile client Client includes tools for communication via
Presence, Voice, IM, Personal Status Messages and Conferencing
Everyone is accessible at a click-of-a-button Allows creation of buddy-lists and groups for
selective communication
Pittsburgh, Pennsylvania – June 7-10 22
University Benefits Students part of the University dial
plan Improve communications within
campus community Revenue opportunity to offer SIM
ring and unified messaging as a package
Pittsburgh, Pennsylvania – June 7-10 23
Student Benefits Mobile - but still part of a community Students can have a public University
number and private cell number Professors can call using a school number Parents can call using their local number
Save with a lower monthly minute plan
Pittsburgh, Pennsylvania – June 7-10 24
The Technology
Server WiFiCellular
Client
NORTEL CS2100SIP PBX
Nortel SL100/CS2100
PBXVoIP & SIP
Pittsburgh, Pennsylvania – June 7-10 25
Princeton Deployment
Deployed with Nortel SL-100 PBX Works with Microsoft Exchange
Server
Media (voice)
Data (applications & signaling)
Cellular Voice
WiFi Hotspot
Cellular Data
Internet
PSTN
Remote Office
PBX Messaging Apps
Summary
New upgrade takes advantage of opportunity
Addresses needs of occupants Provides some “WOW” Positions University to use new
technology
Pittsburgh, Pennsylvania – June 7-10 26
Pittsburgh, Pennsylvania – June 7-10
Options and Issues
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