Case Study - LifeSource's New Pulse Using Yammer for Communication and Collaboration
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Transcript of Case Study - LifeSource's New Pulse Using Yammer for Communication and Collaboration
Case Study: LifeSource’s New Pulse Using Yammer for
Communication and Collaboration
Thank you #SPSTC sponsors!
Trevor HuinkerIT Pro Consultant
Rebecca OusleyPublic Relations Manager
• Challenges and issues faced with the previous portal
• Alignment of business needs to new solution
• Design, vision and plan for using Yammer alongside SharePoint Online
• Training, deployment, governance and user adoption
• Q & A
Agenda
Building a community of donation
About LifeSource
• Add photo
Previous Solution
Business Need
• Move from on-premises SharePoint 2007 to SharePoint Online (Office 365)
• (Employee) Survey Says…
– Need for more lateral communication, not just top down
– More communication sooner, with more information
– Geographically dispersed team-desire to maximize engagement
• Opportunity to transform our all team communication
Avtex 360°
Challenges and Issues Faced
• Outdated on-premises SharePoint 2007 environment
• Minimal adoption of two-way communication with previous eSource solution
• Large amount of data scattered across and beneath the SharePoint environment
• Overwhelming for team members to find content and information
• Team members did not feel comfortable interacting with leadership using the previous eSource solution
• Communication silos faced between departments and groups
Social Constructivism
Sociological theory wherein groups construct knowledge for one another, collaboratively creating
a small culture of shared artifacts with shared meanings.
When one is immersed within a culture of this sort, one is learning all the time about how to be a part
of that culture on many levels.
Enlightened Self-Interest
"The greater the loyalty of a group toward the group, the greater is the motivation among the
members to achieve the goals of the group, and the greater the probability that the group will achieve
its goals.“
Rensis Likert, American Educator
Social Change
"Change is hard because people overestimate the value of what they have—and underestimate the value of what they may gain by giving that up.“
James Belasco and Ralph Stayer, Flight of the Buffalo
Communication Engagement
Past Present Future
Alignment & Options Available
• SharePoint
– Announcements
– Article Pages
– Blogs
– Discussion Boards
– Newsfeed
• Yammer
– All Company Feed
– Groups
– Topics
– Private Messages
The Solution
• New Intranet “eSource” that merges the Content Management System strengths of SharePoint Online with the social computing power of Yammer into a seamless portal that enables workers to obtain organizational information and collaborate with others
eSource Homepage
Department Site
Yammer Homepage
Yammer Group Page
Yammer Topic Page
Avtex Project Process
Envisioning Design Build Deploy Accept
Milestones:Project Kick-offDetailed Requirements
Deliverables:Planning Document for IW
Can be a separate phase, but often a part of the Design phase
Milestones:High Level Requirements
Deliverables:Scope of Work
Milestones:InstallationConfigurationDevelopmentTesting
Deliverables:Installation CompleteUser Acceptance Test Plan
Checkpoint!Project Team Testing
User Acceptance Testing
Milestones:TrainingCutover / First Day of Service
Deliverables:System/Application in Production
Milestones:System/Application AcceptanceTransition to Support
Deliverables:Quality Assurance ReviewProject Post MortemSupport Handbook
Status Meetings / Reports, Time Tracking / Reporting, Risk Assessment / Mitigation
Change Management, Scope Management
Project Timeline
DeployAugust 15
BuildJuly 9
DesignApril 3
KickoffApril 2
Success Criteria
• Why do we need to define them?
It is relatively easy to define and complete the project tasks in any technology project. The tasks may be completed successfully but sometimes the outcome isn’t what was “pictured”.
• What are the measurable success criteria for this project?
Success Criteria
• Force a clean up of current environment
• Not losing anything
– Resources of what people use onsite
– Existing tools
• Intuitively easy to find things
• The feeling of control and source of truth of content
• Confidence in security of content
• Meet timeline dates
• Training on tools they are not familiar with (allow them to help solve problems on their own)
Communication PlanTarget Communication When/Frequency Type/Method
Deliverable
Distribute Overall Project
Communication Plan
At Kick-Off Document delivered via
hardcopy or electronically.
Project Kickoff meeting At Project Start – 4/2/14 On Site
Status Reports Weekly Deliverable distributed via
email and/or posted on
Project Site
Team Meetings Recurring weekly Meetings- Lync Conference
Call
Executive Sponsor Meetings As needed –not a scheduled
occurrence.
Meeting
Project Acceptance Review At project completion Meeting – Onsite or Lync
Conference Call
Design
• Agreement of Scope of Work
• Conducted Design sessions with key stakeholders to reaffirm previous Envisioning work
• Completed assessments of content and custom code in old environment
• Reviewed proposed Information Architecture and Migration Plan for UAT and Production
• Completed all documentation deliverables
• Reviewed plans for content archival and deletion
• Completed Content Migration worksheets
Build
• Created Provisioning Scripts
• Implemented Branding Plan
• Created and configured SharePoint UAT environment
• Configured Yammer network
• Completed SharePoint UAT migration
• Tested and verified outcomes of SharePoint UAT migration
• Created Training curriculum and documentation
• Created and configured SharePoint Production environment
• Completed installation and configuration of ADFS
• Implemented Brainstorm QuickHelp Video Training App
Yammer Configuration
Yammer Configuration
Yammer Embed
• All Company Feed<div id="embedded-feed" style="height:700px;"></div>
<script src="https://assets.yammer.com/assets/platform_embed.js"></script>
<script> yam.connect.embedFeed({
container: "#embedded-feed",
network: "life-source.org",
feedType: "group",
feedId: "all",
config: {
header: false}
});
</script>
• Group FeedfeedType: “group”feedId: “1234567”,
• Topic FeedfeedType: “topic”feedId: “1234567”,
• Add embed code to Script Editor Web Part
Migration Worksheet
Deploy
• Completed Super User Training
• Completed Site Owner Training
• Provided Kick-Off Presentation of new technologies at All Company Meeting
• Completed End User Training
• Completed Active Directory User Sync
• Go / No-Go Decision made
• Completed SharePoint Production migration
• Sent Go-Live/First Day of Service Announcement
• End Users provided with training & support by Super Users
SharePoint Migration
Notifications
Governance
• Scope of Using Yammer (not the end all)
– Vs. email
– Vs. texting
– Vs. phone
– Vs. SharePoint
– Who owns Yammer?
– How is Yammer regulated?
Training
• Super Users
– Hands-on computer lab based
– 8 hours – SharePoint Online and Yammer End User Training
• Site Owners
– Super User Training + Yammer Review PLUS
– 4 hours – SharePoint Online Site Administration Training
• End Users
– Kick-off of new technologies at All Company Meeting
– Trained by Super Users of each department
– Provided with SharePoint Online and Yammer User Guides
Go-Live Outcomes
• How-to and when-to use the new platforms
• Difficult to understand how Newsfeeds work
• Basics of why people might not be fully utilizing
• Email overload of notifications – following people
• Technical issues with browsers and browser security
• Search is not integrated between SharePoint and Yammer
User Adoption
User Adoption
Yammer Analytics
Yammer Analytics
Yammer Analytics
Yammer Analytics
Yammer Analytics - PowerBI
Yammer Analytics - PowerBI
Yammer Analytics - PowerBI
Yammer Analytics - PowerBI
Yammer Analytics - PowerBI
Yammer Analytics - PowerBI
Yammer Analytics - PowerBI
eSource and the Road Ahead
• Looking at using announcements in Yammer
• Fine tuning the length and frequency of posts
• Newsfeed function and getting some sort of “Control” of it
• Guidance and matrix of how to use our communication platforms
• Make more use of Yammer Embed feeds
• Make use of Yammer Share Button
• Continued eSource Super Users meetings
Should I use Yammer or SharePoint?
About LifeSource
• Add photo
Questions???
Resources
• Yammer Resource Center - bit.ly/YammerResourceCenter
• Yammer Success Program - bit.ly/YammerSuccessProgram
• Yammer Release Schedule - bit.ly/YammerReleaseSchedule
• Yammer Developer - bit.ly/YammerDeveloper
• Office 365 Resource Center - success.office.com/resources
• Office 365 Success Program - success.office.com
• Office 365 Roadmap - bit.ly/O365Roadmap
• LifeSource Case Study – bit.ly/LifeSourceCaseStudy
• Enterprise Social: Should I use Yammer? When should I use SharePoint? - http://www.rharbridge.com/?p=1630
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