Case Study Bank Allianz v2

8/6/2019 Case Study Bank Allianz v2

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FLEXCUBE Implementation Case Study April 15 16, 2008


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Ag endaOve r view of Bank

Reasons Allianz changed the ir co r e systemP r ob lems Allianz faced pr ev ious ly

P r e limina r y Bus iness Requ ir ements

Sco pe of Im plementat ion

P r oject Deta ils

Tr ans ition Appr oach

Implementat ion

Bus iness Mode l, Bus iness St r ategy

Inf r ast r uctu r e Management

Post P r oduct ion Su pp or t

Bank ing commun ity

Implementat ion Take- Away

Benef its of FLEXCUBE int r oduct ion

Highe r ROI , lowe r TCO

P r og r am O r gan izat ion St r uctu r e

Milestones and Phases

Summa r y


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Ov er v iew of Bank

Allianz bank is the tenth la r gest bank in Bu lga ria , by assets , and s ixth by numbe r of locat ions. It has a la r ge cove r age nat ionw ide and has att r acted some of the la r gest co rpor ate clients (Allianz Ho ld ing the la r gest f inanc ia l inst itut ion in Bu lga ria) as we ll as ove r 150000r eta il clients.

S ize of bank Asset S ize ove r 900 Mil Eu r oNumbe r of br anches 126 l ocat ions , 95 br anches def ined in F le xCubeNumbe r of custome r s - 170 000 ( of wh ich 20 000co rpor ate & 150000 r eta il)Numbe r of accounts 200 000


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Ov er v iew of BankP r oducts offe r ed by the bank

The full r ange of pr oducts for r eta il, co rpor ate , tr easu r y, pri vate investo r s , etc. A set of differ ent channe ls for offe ring banks se r vices & pr oducts in r ea ltime Ca r ds , VIS A, M ASTER , inte r net bank ing r eta il & co rpor ate , SMS/e-ma il not if icat ions , Mob ile phone bank ing , Sco ring , etc.

Reasons for the implementat ionMigr at ion f r om e xist ing platfo r m due to old legacy system be ing unab le to su pp or t the banks r a pid e xpans ion (doub led , in asset s ize , in one yea r )

Exist ing platfo r m did not su pp or t integ r at ion with new channe ls inte r net bank ing , on- line ca r d autho rizat ion , mob ile phone payments , etc.Need for a mo r e r obust platfo r m and ava ilab ility of r esou r ces for its su pp or t and fur the r deve lopment.Need for qu icke r time for ma r ket f ie r ce com pet ition in a r a pidly e xpand ing f inanc ia l se r vices ma r ket.The banks des ir e to change the banks bus iness and ope r at iona l mode l

f r om de-cent r a lized to cent r a lized.Histo rica l Note

The old bank system was OSBI , loca l Bu lga rian system deve loped in the ea rly 90 s by a Bu lga rian vendo r . Allianz was the last bank to r et ir e it.


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R easons Allianz chan g ed their core system

The bank des ir ed to mode r nize the ir bus iness mode l and pr ocesses to pr ov ide eff icient , less time and r esou r ce consum ing , pr oducts and se r vices.

The bank needed a standa r dized IT platfo r m and inf r ast r uctu r e in line with Allianz Ge r many IT policies , pr ocedu r es and r equ ir ements

Old legacy system , unab le to integ r ate in r ea l time with sate llite systems , Ca r ds , Inte r net bank ing , SMS , Mob ile phone

Non-sca lab le so lut ion , unab le to hand le the inc r ease in usageLack of funct iona lity des ir ed , e.g. automat ic pr ovis ion ing , auto loans

liqu idat ion , etcVe r y s low time to ma r ket new pr oducts f r om 3 to 6 months

minimum vs. 3 to 8 weeks cu rr ent ly.No ava ilab le r esou r ces for system upgr ades (the on ly bank on that

system)


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P roblems Allianz faced pre v iously

Nume r ous pr ob lems , such as:

Inab ility to integ r ate with new e lect r on ic channe ls , sco ring systems ,etc.

Inab ility to intr oduce new com pet itive pr oducts to ma r ket , such as f le xib le mo r tgage , consume r loans , and va rious de pos its

Inab ility to pr ocess in Rea l time ca r d and inte r net bank ing tr ansact ions

Inab ility to pr oduce in sho r t time so ph ist icated r e por ting and ana lys is

both for inte r na l and e xte r na l usage


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P reliminary Business R equirements

Allianz bank sta r ted in ea rly 2006 . Look ing for :

Easy integ r at ion/ inte r facesDe pth and br eadth of funct iona lity

Quick time to ma r ketInte r nat iona lly r ecogn ized vendo r /so lut ion with loca lpr esence in BG

Histo rica l NoteSta r ted Oct. 2006 by intr oduc ing On line autho rizat ion

modu le (deve loped by S ir ma/ i-f le x, us ing Fle xCube as a maste r autho rizat ion system)


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Scope of Implementation

Lines of bus inessReta ilCu rr ent AccountsSav ings AccountsTe r m De pos its

Reta il LoansSt r uctu r ed De pos itsChequesNat iona l & Inte r nat iona l payments , SEP A com pliance

Co rpor ate

Tr ade Finance LC, LG, Bills , Co llect ionsCo rpor ate LoansTr easu r y FX, MM


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P roject Details

Co r e So lut ion Stack implemented

Ou r Ro leSI invo lved S ir ma Bus iness Consu ltingPa r tne r s invo lved (f r om i-f le x s ide) S ir ma Bus iness Consu lting

Re lat ionsh ip between i-f le x, SI , p a r tne r s and bank back to back or inde pendent cont r act

b ilate r a l cont r acts between Allianz bank and I-Fle x, S ir ma and I-Fle x, and the bank with S ir ma

Ro les and Res pons ib ilities of d iffe r ent pa r tiesS ir ma system integ r ato r and implemente r I-Fle x techn ica l su pp or t and consu ltancy


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T ransition Approach

Implementat ion a ppr oach Big Bang a ppr oach with e xtens ive st r ess test ing and th r ee full mock conve r s ions. The bank was a lr eady r unn ing on one system and s plitting

into br anches was d iff icu lt, s plitting of nat iona l sett lement ,cent r a l bank r e por ting , r econc iliat ion and conso lidat ion wou ld have been ve r y d iff icu lt and r esou r ce hung r y.The same wou ld have pr o longed the time for implementat ion and cont r ad ict the banks des ir e for full conve r s ion and r e-

or gan izat ion with in 12 months.


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ImplementationHig h le v el time lines for different phases

PWT 5 weeks done by S ir maGAP ana lys is 6 weeks done by S ir maSystem initia l set-u p and pa r amete rizat ion 14 weeks done by S ir maHW s izing and pr ocu r ement (in pa r a lle l) 13 weeks done by S ir ma and IBMIT inf r ast r uctu r e and comm. lines upgr ade and set-u p (i n pa r a lle l) 22 weeks

done by Allianz bank

Systems pa r amete r and pr oducts test ing 12 weeks done by S ir ma and Allianz bank Add itiona l set-u p and pa r amete rizat ion 2 weeks done by S ir ma & i-f le xSystems Integ r at ion test ing (inc l. pa r amete r s and pr oducts) 6 weeks done by S ir ma , i-f le x and Allianz bankTr a in the tr a ine r s (in pa r a lle l) 4 weeks done by S ir maMock migr at ions and st r ess test ing 6 weeks done by S ir ma , i-f le x and

Allianz bankEnd use r tr a ining (in pa r a lle l) 7 weeks done by Allianz bankPost Go- live su pp or t 8 weeks done by S ir ma & i-f le x


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Implementation

For each phaseDe live r ab les of the phase Documents and s ign offs for each of the above phasesResou r ces (f r om i-f le x as we ll as bank) invo lved numbe r s , types (techn ica l, funct iona l, PM , teste r s , SME etc)

i-f le x techn ica l 10 man monthsS ir ma techn ica l 60 man months

S ir ma funct iona l 80 man monthsS ir ma PM 12 man months

Allianz bank PM 12 man months Allianz bank full time pr oject team 36 man months Allianz bank pa r t time pr oject team 90 man months

Ov ersi g ht mana g ement strate g ies used

P r oject s ponso r s (banks CEO and COO) int r oducedP r oject Stee ring Comm ittee meet ing for tn ight ly PRINCE II methodo logy followed

Any bank specific stepCom pliance with Allianz AG, G e r many standa r ds

Allianz AG, G e r many QA and su pe r vis ion


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ImplementationData Mi g ration

High leve l ste ps invo lved st r ategy , data ma ppi ng , ut ility pr e pa r at ion , e xtr act ion f r om legacy to f lat f ile , f ile to FLEXCUBE ,mock r uns , test ing , etc.

Data migr at ion st r ategy deve loped by S ir ma & i-f le x, a ppr oved by Allianz bankData ma ppi ng conducted by S ir ma and a ppr oved by Allianz bankData upload to Fle xCube ut ilities deve loped by i-f le x and S ir maExtr act ion f r om legacy system e xecuted by legacy system vendo r,r equ ir ements pr e pa r ed by S ir maData uploads to Fle xCube conducted by i-f le x and S ir ma , ve rif ied and a ppr oved by Allianz bank

Histo r y data migr ated or not? No migr at ion of histo r y data

Cha llenges faced data en richment , data cleans ing etcExtens ive and constant data cleans ing , ve rif icat ion and r econc iliat ion conducted togethe r with S ir ma and Allianz bankLar ge pr opor tion of add itiona l client , loan , co llate r a l data was miss ing in the co r e system and had to be gathe r ed for upload to Fle xCube


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Business Model, Business strate g y

P r og r am Or gan izat ion was set up in the bank with 30sub- pr ojects def ined with pr oject teams and r es pons ible pa r ties.Befo r e implementat ion bank was tota lly decent r a lized- each br anch was like a subs idia r y bank- adm in funct ions , IT, a ll se pa r ate. Def ined a new bus iness mode l and br anch mode l,r est r uctu ring and cent r a lizing impor tant funct ions. Rest r uctu ring of a ll funct ions we r e go ing in pa r a lle l

for 10 -11 months.


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Infrastructure Mana g ement

High leve l pr oduct ion ha r dwa r e layoutTy pe of mach ines usedIBM P 70 se ries AIX OS , Or ac le 10G for database 6 CPU (12co r es) for pr oduct ion ,IBM blade cente r for a pplicat ion , Windows Se r ve r 2003 OS , Fle xHost 2 blades 2CPU 4G B R AM each , Fle x Br anch 3 blades

2CPU , 4G B R AM eachLocat ion of diffe r ent mach ines All HW located in Allianz bank P r oduct ion data cente r

Netwo r k deta ils An MPLS laye r 3 netwo r k for a ll 126 l ocat ions connected to ma in data cente r with bandw idth r ang ing f r om 256K bps to 1Mbps

de pend ing on numbe r of use r s in each locat ionMS Act ive Dir ecto r y pr esent and MS Exchange thr oughout the who le bank


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Infrastructure Mana g ement

Res pons ib ilities for inf r ast r uctu r eHa r dwa r e

S izing S ir ma and IBMP r ocu r ement Allianz bank and Stone Com pute r s (an IBM autho rized r ese lle r )

Setu p IBM and S ir maMa intenance - IBM Su pp or t IBM and Allianz bank

Th ir d pa r ty softwa r e is ma inta ined and su pp or ted by the r es pect ive softwa r e vendo r in acco r dance with the Allianz bank inte r na l r ules and pr ocedu r esi-f le x softwa r e (a ll in com pliance with Allianz bank inte r na l IT policy,r ules and pr ocedu r es)

Setu p S ir maMa intenance - S ir maSu pp or t - S ir ma


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P ost P roduction SupportType of Su pp or t

Loca lToo ls used

He lp desk system is be ing used for issue tr ack ing and r eso lut ion

Standa r d su pp or t methodo logy usedSu pp or t inf r ast r uctu r e

Tem por a r y access to the P r oduct ion Env ir onment is gr anted on ly for a ppl ying patches and new funct iona litiesPe r manent access to Test & Dev. Env ir onments inc l. at s ite and r emote

Access to data on ly access to Test & Dev env ir onment data Data patches S ir ma & i-f le x we r e r es pons ib le; with tem por a r y access be ing gr anted on a need to have bas is


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P ost P roduction Support

Methodo logy used for mov ing a f ix to pr oduct ion a ppl y to pr e- pr oduct ion , test and move

A f ix or new funct iona lity is f ir st a pplied in Dev. Env ir onment and tested by usThe f ix or funct iona lity is then a pplied in Test Env ir onment by us and tested by the bank

Afte r banks a ppr ova l a tem por a r y access to pr oduct ion env ir onment is gr anted to us for a ppl ying the f ix/funct iona lity


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Bankin g community

Show cases and vis its

S ince G o- live the r e has been two s ite vis its by Banc de Br az il, f r om Br az il and

Bank Re pub lic f r om Aze r ba i jan

Allianz bank and its management a r e qu ite ha pp y with host ing such vis its


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Implementation T ake- AwayWhat did we do ri g ht?

Close tr ack ingP r event ing sco pe cr ee pRegu la r vis ibility to a ll stake ho lde r sDa ily discuss ion of issues

A wide r consu ltancy on ope r at iona l issues and pr ocesses and ways to optimize them

A wide r su pp or t and consu ltancy for issues outs ide the pr oject sco pe but

r e levant for the ove r a ll implementat ion IT inf r ast r uctu r e , netwo r k set-u p, IT pr ocesses and pr ocedu r es

What could we ha v e done differently?Did not ins ist on the cr eat ion of full time ded icated bank implementat ion team f r om the sta r t of the pr oject. The subsequent hand-ove r of r es pons ibility f r om us to the bank was longe r than des ir ed. Fo llowing f r om the above , it a lso took longe r for the bank pe r sonne l to get accustomed to the new pr ocesses and a pplicat ions

A weak or non-e xistent ma r ket ing and awa r eness bu ilding of Allianzs success , thr oughout the wide r bank ing commun ity loca lly and within the r eg ion


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Benefits of FLEXCUBE introduction

SEP A com plianceDomest ic and Inte r nat iona l Payments enab led staff r educt ions and faste r and mo r e r e liab le se r vices to custome r s

An on- line and time ly r e por ting enab led a ll leve ls of management

for easy ana lys is and fast r es ponse to ma r ket tr ends and custome r s needs A r ange of new pr oducts have been int r oduced and new custome r gr owth r ate inc r eased , f r om 15% to 35%, on a yea rly bas is

A r ange of new se r vices int r oduced such as on- line ca r d

autho rizat ion , inte r net bank ing , and r e por tingCustome r sco ring system inte r faced to F le xCube r educed the ave r age time for dec is ion mak ing f r om 2 .5 days to 6 Hou r s


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Hig her R eturn O n In v estment, Lower T otal Cost of O wnership

The banks IT de pa r tment head count was r educed by 42%The banks back off ice ope r at ions de pa r tment was com plete ly cent r a lized and head count r educed by ove r 50%The banks f r ont off ice pe r sonne l was r e lieved f r om back off ice

dut ies and ent ir e ly focused on sa les and custome r se r vicesCustome r s info r mat ion gathe r ed , sto r ed and ana lyzed has inc r eased by ove r 70% for r eta il custome r s and ove r 50% for co rpor ate ones


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Dir ecto r ITS ir ma PM

P ro g ram O r g anization Structure

Inv estment Control

P roject Streams/ P roject Teams

IT and O perationsBusiness Strate g y R isk Mana g ement O ther Functions / Go v ernance

P roject Mana g ement O fficeP ro g ram Sponsor P ro g ram Director

COO P r oject Dir ecto r

Board of Directors

CEO , ED

Chief System Inte g rator

S ir ma Bus iness Consu lting

Dir ecto r Reta il Dir ecto r Co rp or ate

ERP P roject

Steerin g Committee


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Steerin g Committee

Appr ov ing and chang ing the sco pe of the P r og r am acco r ding to the maste r plan and budget. Review ing the r egu la r P r og r am status r e por ts and pr opos ing so lut ions r ega r ding tasks implementat ion

r equ ir ed by the Dir ecto r . Tr ack ing task implementat ion at the r egu la r Stee ring Comm ittee meet ing whe r e the Dir ecto r pr esents the

P r og r am pr og r ess and the necessa r y so lutions. (inc l. pr opos ing so lutions) Making f ina l dec is ion r ega r ding the P r og r am

Pr e pa ring implementat ion plan (with the P r oject manage r s if necessa r y)

Dist ribut ing tasks to the r es pons ible pe r sons Tr ack ing task implementat ion du ring the meet ings of the P r og r am Coor dinat ing differ ent tasks with counte rpa r ties , consu ltants and othe r e xte r na l r esou r ces Coor dinat ing ob ligat ions and r es pons ibilities with P r oject Manage r s Pr e pa ring the P r og r am r egu la r status r e por ts for Stee ring Comm ittee Pr esent ing P r og r am status and info r ming Stee ring Comm ittee for necessa r y so lutions Collect ing budget status r e por t f r om line management

R ole R esponsibilities

P rojectMana g ers

Pr e pa ring implementat ion plan (with P r oject team if necessa r y) Dist ribut ing tasks to the r es pons ible pe r sons Tr ack ing P r oject task implementat ion Pr esent ing P r oject status r e por t at the r egu la r P r og r am meet ings Respons ible for the a ppr ova l of a ll P r oject pr oducts Pr esent ing a ll r equ ir ements for pr oject changes to the P r og r am Off ice Repor ting a ll issues which cou ld not be r eso lved with in the P r oject Infor ming P r og r am Dir ecto r about a ll de lays of the initia l plan dead lines

P ro g ramDirector

R oles and R esponsibilities


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R oles and R esponsibilities

P rojectMana g ementO ffice

P rojectMembers

Infor mat ion Cente r for a ll quest ions r ega r ding the P r og r am Ar ch iving and r enew ing P r og r am maste r plan

Manag ing pr ocesses for task so lut ion , change r equests , a ppr ova l for P r oject pr oducts Ar ch iving and r enew ing cent r a l r eg iste r s and documentat ion r ega r ding issues , change r equests , a ppr ova ls of P r oject pr oducts

Pr e pa ring and r enew ing P r oject pa r ticipat ion list Review ing pr oject status r e por ts and pr e pa ring P r og r am status r e por t Or gan izing and tak ing minutes at P r og r am and Stee ring Comm ittee meet ing Pr ov iding on time accu r ate info r mat ion for for thcom ing changes for a ll em ployees of the Bank , or gan izing

meet ings and pr e pa ring news lette r s

Pr opos ing ideas and e xp e r t opinions Wor king on tasks def ined by P r oject Manage r Pr e pa ring the necessa r y documents and ana lys is connected with the P r oject pr oducts

R ole R esponsibilities

Inv estmentControl

Supp or ting P r og r am Management with new ideas and pr oposa ls for issue so lut ions and pr ob lems Contr olling qua lity and pr ofess iona l pr e pa r at ion of a ll P r og r am pr oducts Review ing the r esu lts and pr oducts of the P r og r am and pr opos ing a ppr ova ls


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Milestones and P hasesIntroduction of FlexCube

Milestones Deli v erable Start End

P lann ing of de live r ab les connected with intr oduct ion of bank- infor mat ion platfo r m of TB Allianz Bulga ria. Deve loping deta il plans of the pr oject plans for tests , migr at ion , tr a ining and ado ption.

A pl an for PWT *** A plan fo r key use r s tr a ining *

09 .10 .2006 10 .11 .2006

(PWT) The banks team is intr oduced to the bas ic funct iona lities and the a r ch itectu r e of FlexCube

A pr otoco l for com plet ion a ppr oved by the leade r of the team

13 .11 .2006 12 .01 .2007

Ana lys is of the e xist ing bank pr oducts and def ining the ir place in the funct iona lity of the bank-infor mat ion platfo r m (pr oduct f itment).

A pr oduct cata log of the pr esent pr oducts in Allianz ** A pr oduct cata log of the futu r e pr oducts in FlexCube *

15 .01 .2007 02 .03 .2007

Pa r amete rizat ion and P r oduct set-u p of Fle xCube A pr otoco l for com pletedpa r amete rizat ion of the pr oducts f r om the P r oduct cata log

05 .03 .2007 30 .04 .2007

P r epa ring data base for System Integ r at ion and Use r Acce ptance tests

A pr otoco l for com pleted insta llat ion of the data base and FlexCube a pplicat ion

01 .05 .2007 01 .06 .2007

Use r Acce ptance test - plan , pr e pa r at ion and accom plishment

Mak ing up test sc ripts *** A pr otoco l for co rr ectness of the test sc ripts r esu lts

04 .06 .2007 03 .08 .2007


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Milestones and P hasesIntroduction of FlexCube

P r epa ring the fo r mats fo r data m igr at ion Mak ing u p tab les fo r data migr at ion *

16 .03 .2007 01 .06 .2007

Data migr at ion f r om the e xist ing systems in Fle xCube.

A pr otoco l for co rr ectness/ faithfu lness of the migr ated data

01 .06 .2007 03 .08 .2007

System Integ r at ion test plan , pr e pa r at ion and

accom plishment

A pl an for System Integ r at ion test *

A pr otoco l for co rr ect ly com pleted System Integ r at ion test

03 .08 .2007 31 .08 .2007

Tria l conve r s ion and st r ess test ing A pr otoco l for tria l conve r s ion 16 .07 .2007 27 .08 .2007

Tr a in the tr a ine r s A pr otoco l for com pleted tr a ining the impor tant/key use r s

02 .07 .2007 31 .07 .2007

Go-live big bang A pr otoco l for successfu l putting into ope r at ion for eve r y s ing le

br anch

06 .09 .2007 10 .09 .2007

Su pp or t and optimizat ion (tun ing). 26 .09 .2007 30 .11 .2007



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Milestones and P hasesDe v elopment of interfaces to the basic bank system


Ana lys is of the r equ ir ements to the inte r faces Inte r face Requ ir ement S pec if icat ion Document **

23 .10 .2006 28 .02 .2007

Des ign , funct iona l s pec if icat ion of the des ign and a r ch itectu r e

Inte r face Funct iona l S pec if icat ion Document *

27 .11 .2006 28 .02 .2007

Deve lopment and intr oduct ion A pr otoco l for intr oduc ing the

inte r faces

11 .12 .2006 29 .06 .2007

System Integ r at ion test plan , pr e pa r at ion and implementat ion/ fulf illment

A system integ r at ion test plan * A pr otoco l for co rr ect ly com pleted system integ r at ion test

02 .07 .2007 05 .08 .2007

Documentat ion Techn ica l, System and Ar ch itectu r e inte r face documentat ion *

28 .02 .2007 05 .08 .2007


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Milestones and P hasesExploitation of Centralized report system

Ana lys is of the r equ ir ements to the Cent r a lized r epor t system

Appli cat ion Requ ir ement S pec if icat ion Document **

02 .12 .2006 30 .03 .2007

Des ign , funct iona l s pec if icat ion of the des ign and a r ch itectu r e

Appli cat ion Funct iona l S pec if icat ion Document *

05 .03 .2007 30 .03 .2007

Deve lopment and intr oduct ion A pr otoco l for intr oduc ing the

applicat ion/system/ pr oduct

05 .03 .2007 01 .06 .2007

System Integ r at ion test plan , pr epa r at ion and fulf illment/ accom plishment

System integ r at ion test plan * A pr otoco l for co rr ect ly com pleted system integ r at ion test

02 .07 .2007 05 .08 .2007

Documentat ion Techn ica l, System and Ar ch itectu r e inte r face documentat ion of the applicat ion/system/ pr oduct *

28 .02 .2007 05 .08 .2007

Su pp or t and tun ing ---------------- 03 .09 .2007 30 .10 .2007


Notes : * S ir ma r es pons ibility** Allianz r es pons ibility*** Joint r es pons ibility of for both s ides unde r the ag r eement


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In Summary

Th is was the f ir st pr oject of its kind , cons ide ring its sco pe and funct iona lity cove r ed. The implementat ion was a lmost ent ir e ly led and done by SBC , an I-Fle xpa r tne r, and successfu lly com pleted within twel v emonths.


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ContactsVe lko Todo r ovE-ma il: ve lko@s ir ma.bgTsvetom ir Doskov

E-ma il: doskov@s ir ma.bgWeb: www.s ir mabc.com

Case Study Bank Allianz v2

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Transcript of Case Study Bank Allianz v2