Capability StatementBUILT FOR THE TOUGHEST COUNTRY

Capability Statement

Worksense Workwear and Safety’s primary aim is to fully satisfy our customers’ safety and workwear re-quirements and continuously develop our product range to meet market dynamics.

Through our ‘Safer Future’ philosophy, we are committed to providing an outstanding level of customer sat-isfaction, by providing the most advanced safety clothing and personal protective equipment, with the high-est level of expertise and service, thereby ensuring every customer has the very best protective solutions.

Worksense Workwear & Safety Pty Ltd is a wholly owned subsidiary of Jeminex. Jeminex is an Australian Industrial Group of Companies that specialises in distributing a range of consumables and components to the resources, energy and construction sectors, which continues to be principally funded by AMP Capital Investors.

The Group manufactures imports and distributes products in the categories of lifting and rigging, personal safety, Workwear, packaging and tapes and electrical power transmission. The Jeminex Group has annual-ised revenues of approximately $350 million with a national footprint of locations.

Significant investment in research and testing within NATA accredited laboratories is undertaken on all Worksense workwear and uniforms and our range aims to exceed AS/NZS Standards.

Worksense has received numerous awards for customer service and business excellence, maintained through various internal and external quality and improvement systems.

We can develop specifications, produce designs and deliver product samples for review and approval, with the provision for company ‘branded’ stock, if required.

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Supply Experience Our knowledge in the supply of Clothing, Footwear and Personal Protective Equipment is extensive with combined experience of over 150 years in the industry. Our team has an in-depth knowledge of the cloth-ing and safety requirements of all industry types. You can be sure that you will receive precise protective advice and recommendations suited to your needs.

Complementing the above support, we are able to draw upon our extensive account management experi-ence and combine this with the support from a host of the world’s best brand manufacturers, to provide additional education and training, if required.

We currently have extensive experience and a proven track record in the supply of Workwear, Clothing & Uniforms, Footwear, PPE and Safety Equipment (including the provision of embroidered/embellished/branded clothing) holding Supply Contracts to major National companies and organisations such as;

Our success has come through our ability in assisting our clients by managing the entire supply chain pro-cess and rationalising costs associated in the procurement of consumable items.

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Capacity to Supply

There are various specialist safety commodity providers in the marketplace; however, Worksense is a truly national provider of all safety commodities, single source capability.

We believe that we differentiate ourselves in the supply and management of safety products and clothing in the marketplace by offering;

• On-site embroidering and embellishing facilities for fast turnaround of customer branded stock.• A range of options for customer order inquiries and processing• A national branch network to service our customers Australia-wide• Cost effective, alternative processes in the supply of safety products to our customers• Education, training and technical back up in conjunction with our vendors and/or manufacturers• Goods and services at competitive, sustainable rates• High quality customer service through fully trained personnel• Value added services tailored to our customers’ requirements• An extensive range of specialist safety products available from a ‘single source supplier’• Technical advice and surveys of customer sites and processes, with the overall aim towards reducing the total cost of procurement

We offer our customers a host of options, including inventory and procurement management, process inte-gration via e-business, total supply chain management and other specialist services to meet our customers’ requirements. We can provide our customers with the potential to enhance revenues and take advantage of significant cost saving opportunities through better assess utilisation and process costs reductions, ulti-mately improving the customer’s end result.

Apparel & Embroidery Centres

Most current Worksense branches have “in house” embroidery machines. This in house service allows all our branches to prioritise and expedite our client’s requirements in a speedy and efficient manner. Most orders are turned around within 48-72 hours following receipt of order.

We have two dedicated National ‘Apparel & Embroidery Centres’ located in Eastern Creek, NSW and Hen-derson WA. These businesses are one stop shops with warehouse and distribution facility’s, dedicated to protective clothing and corporate uniforms.

Our warehouses are designed for fast, efficient distribution of stock for our national contract customers, as well as general items for embroidery/printing. No matter what your business requires in branded garments, we have the stock inventory to supply it quickly and efficiently.

From small individual logo orders right through to national annual uniform supply, all of your protective and OHS Safety clothing requirements can be catered for through our dedicated sites.

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Product Innovation

Workplace safety relies on the latest technology and quality; the Jeminex Group of companies globally source premium grade products that meet and conform to all stringent Australian Standards.

We currently manufacture and distribute the Worksense Range of cotton drill and Hi Vis clothing, Dispos-able Respiratory and Clothing, Height Safety, Hand, and Eye protection. We are also the manufacturers, agents and distributors of the ‘Mack’ Footwear range.

We are very proud of our Worksense garments, setting high standards for our fabrics to ensure that they retain their colour and shape, wash after wash. We are just as particular about manufacturing standards too - so that seams are double-stitched, hems are securely finished and reinforcement and binding are used so that our garments can withstand harsh working environments.

As part of our quality control practices we regularly test our fabrics in independent laboratories to make sure that they comply with our own and/or Australian Standards (as appropriate).

Our range continues to grow with specialist products for the Electrical and other industries to meet the changing requirements of our customers and we are always willing to listen to your needs. Whether you need cotton or mixed fibre, breathable polyester microfibre, fire retardant, oil and chemical resistant protec-tive clothing – we are the specialists and can deliver with all of your requirements with quality garments at affordable prices.

Continued expansion of the Worksense range is the key to our long-term success, and no good idea goes unexplored with our constant review process.We take pride in our ability to revolutionise the industrial workwear industry through the delivery of new designs and new features, as well as stylish improvements to existing garments. Some time ago, Worksense developed an advanced yellow high visibility fabric which passes Australian Standard AS/NZS 1906.4.1997 for natural fibres in both wet and dry states. Typically most high visibility fabrics pass the Standard in dry state only.We regularly supply garments for contracts and have worked closely with companies to develop innovative styles to suit their particular requirements and environment.For summer we developed our Koolflow shirt range – featuring a unique vented back panel with cotton mesh inner and underarm mesh venting, ideal for keeping the wearer cool and comfortable.

Selected Worksense garments, when needed for night use, also feature a unique V-shaped silver tape con-figuration on the sleeves to distinguish our products and ensure they meet Australian Standards.

Our design has the benefit of allowing embroidery space above the chest pockets and print or embroidery space on the back.

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Quality Assurance

The main production factory in China that we would use for this contract has received accreditation under ISO 9001-2000. The factory makes our cotton drill shirts, trousers and coveralls. Worksense workwear undergoes a rigorous development and testing process before being approved. Although we have not ap-plied for certification under ISO 9000-2000 we believe that our quality control meets the requirements of this standard. Key aspects of our quality strategy are to assign resources to the project, liaise closely with the customer to develop the product, ensure smooth production and then ensure that the process focuses on continual improvement via feedback from staff and the customers. For the development of new garments we document the enquiry, maintain and keep records throughout the process; we create very detailed gar-ment specifications including fabric and manufacturing requirements, labelling, ticketing and packaging.

An important part of the process is to ensure that fabrics are the correct colour and meet required Australian Standards. Sample fabrics from new batches are rigorously tested in Australian NATA accredited testing laboratories to ensure continuity of our standards. Samples of fabrics are retained for our records and com-parison. All garments contain labels identifying the fabric lot used. Testing is also undertaken in the fabric mill in China prior to dispatch.

Quality controls are maintained in our ISO approved factory by appropriate quality control officers. They also send pre-shipment samples for final inspection and confirmation to our Quality Control department. Master samples of fabric and garments are provided to the customer and also retained in our QC depart-ment to enable future orders to be cross-checked for quality and consistency.

When new stock arrives, the cartons are immediately checked for quality and quantities, and then our specialist Quality Control department completes a series of control checks. The Quality Control department takes samples from each order for rigorous checking and one sample in each colour from each order is kept as a shipment sample and used as a comparison garment. The shipment sample is rotated as further orders are received and compared against other stock for colour, packaging, measurements and general quality. The Quality Control department checks the samples to ensure compliance with specifications, as well as packaging, ticketing, labelling, fabric colour and quality, stitching, measurements and general workmanship. All stock must be approved by our Quality Control Administrator in order to be released.

In the case of orders that require a new batch of fabric, our manufacturer provides fabric samples that are checked against master samples to ensure consistency of colour and quality.We strive to create a range of Worksense garments that meet customer requirements and surpass their expectations of quality at an affordable price. Customer feedback and continual review and improvement of our products are an integral part of our quality process.

Our garments demonstrate a high standard of workmanship rarely seen in other Workwear products and our reputation for quality is enhanced by our almost zero return rates. We have no hesitation in stating that we are able to meeting the required quality standards for any subsequent customer contract. Our factories will produce samples for your approval and we undertake fabric testing to ensure that quality.

The Worksense brand is also a recognised supply and support partner for 3M Australia and its products, further demonstrating its high quality. With the recent trend towards the manufacture of safety garments in Asia, 3M Australia introduced the new 3M Australia Supply Program, which ensures items imported into Australia featuring genuine 3M Scotchlite Reflective Material are labelled accordingly. As a 3M Australia supply and support partner, all Worksense garments that are produced using 3m Scotchlite Reflective Material feature the 3M Australia Supply Logo. The Worksense business ethics is one of openness and accountability. We believe in fair and honest dealings with our customers and suppliers. We conduct our business with integrity and have developed excellent long-term relationships throughout our business net-work.

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Manufacturing Quality Control

Worksense Workwear & Safety is made from high quality fabrics to withstand the toughest conditions. As mentioned, previously, our internal standards are set well above the accepted Australian Standards. Our fabrics and garments are tested in NATA Accredited Laboratories, to ensure strict compliance with our requirements and the appropriate Australian Standards (refer to the list of Standards against which our fabrics are tested in Appendix 1). Following customer approval, master samples of fabric and garments are retained, to enable future orders to be cross-referenced for quality and consistency. Our garments demon-strate a high standard of workmanship rarely seen in other workwear products, and our reputation for qual-ity is enhanced by our negligible return rate. Worksense garments meet or surpass the relevant Australian Standards for:

Standard Description Test Method Australian Standard Worksense Aims For:

AS 2919-1987 Colourfastness to Washing AS2001.4.15 3-4 4

Colourfastness to Light AS2001.4.21 5 7

Colourfastness to Rubbing AS2001.4.3 3-4 4

Washing Shrinkage AS2001.5.4 +/-3% +/-2%

Tear StrengthWork Shirts

Work TrousersAS2001.2.10 12N

20N15N25N

AS/NZS 4399:1996 UPF Spectroradiometric Scan 50+ 50+

AS/NZS 1957:1998 Textile Labelling - - Comply

AS/NZS 1906 Retroreflective Materials Various - Comply

AS/NZS 1906.4 Hi Vis Materials for Safety Garments Various - Comply

AS/NZS 4602 Hi Vis Garments Various - Comply

Cotton Drill

Standard Description Test Method Australian Standard Worksense Aims For:

AS 2919-1987 Colourfastness to Washing AS2001.4.15 3-4 4

Colourfastness to Light AS2001.4.21 5 7

Colourfastness to Rubbing AS2001.4.3 3-4 4

Washing Shrinkage AS2001.5.4 +/-3% +/-3%

ICI Pillbox Pilling BS5811 3-4 4

AS/NZS 4399:1996 UPF Spectroradiometric Scan 50+ 50+

AS/NZS 1957:1998 Textile Labelling - - Comply

AS/NZS 1906 Retroreflective Materials Various - Comply

AS/NZS 1906.4 Hi Vis Materials for Safety Garments Various - Comply

AS/NZS 4602 Hi Vis Garments Various - Comply

Our fabrics and garments are tested in NATA Accredited Laboratories.

Polyester / Cotton Knit

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Technical Support, Education and Training

Having the correct knowledge about a particular product or brand portrays a professional image. We are committed to providing you with that information. Training is always ongoing and there are more detailed and product specific programs available. This introduction focuses on basic features prevalent throughout all products in our entire range.

Training, education and technical support offered by us includes;

• Induction and introduction of our relevant personnel and in many instances, our supply partners’ representatives, to relevant on-site personnel.

• Training of personnel in the identification of the correct procedure of using products supplied by us.

• The development and implementation of cost effective solutions to opportunities arising from the application of products supplied by us.

• Assisting with application based inquiries related to any products supplied by us.

• Recommending suitable products for use in various environments and applications.

Complementing the above support, our supply partners will also take a proactive role towards training and are ideally suited to assist in the provision of identified safety training programs and if required, such pro-grams may also include OHSE matters such as height safety, hazard identification or the introduction of new technology, to name a few.

National Warehousing and Distribution Network

We have a national distribution network across Australia as you will see below, as stated most of these branches have on site embroidery and are fully equipped to manage the distribution of clothing and PPE directly to each Customer site.

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Account & Contract Management

In order to measure the ongoing performance, success achieved and management of all our customers, we implement a management plan.

Whilst our Customers site are be serviced by our internal customer service personnel, customers also have access to an external representative. This representative will be responsible for ascertaining and evaluating customer’s requirements under their contract.

These activities shall include, but not be limited to;

• Liaising with all key personnel on site; e.g. Site and Engineering Managers, Purchasing Officers, etc.

• Arranging implementation of Site Audits.

• Ascertaining stock required to service requirements of all sites.

• Building technical representation by Worksense employees and our vendor representatives.

• Identifying cost saving opportunities.

• Arranging required reporting per site.

• Reviewing contract performance per site.

• Coordinating site training, as required.

Our nominated representatives will dedicate their time and services to our Customer as their priority at agreed upon frequencies by each site. Our representatives will make contact with site personnel involved in the purchasing process and should be your initial point of contact.

Continuous Improvement & Cost Reduction

Through integrated supply, we have developed an efficient approach to supply chain management, adopt-ing a services based business model, adapted to the needs of our customers.

Our program is a value based solution focusing on the customer’s total cost of acquisition, possession and use of safety consumables. We can offer you a host of options, including inventory and procurement man-agement processes, on-site logistic services, total supply chain management and other specialist services to meet your requirements.

By collaboratively working with our customers, we can tailor a program to suit each of your site’s specific requirements, focussing on providing solutions that improve productivity, process efficiencies and working capital expenses.

We provide our customers with the potential to enhance revenue and take advantage of significant cost saving opportunities through better asset utilisation and process cost reductions, ultimately improving your bottom line result.

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Continuous Improvement

With the cooperation of the customer, our Contract Review Team will monitor contract performance by holding quarterly account management meetings, thereby ensuring customer satisfaction. The meeting will encompass; spend, pricing issues, delivery and quality performance.

Personnel shall be selected from your management teams relating to your sites as representatives at the management meetings. All nominated representatives will be responsible for the ongoing management and development of the contract. This will also involve participation in quarterly account management meetings.

A core competency of our contract management is our ability to demonstrate and quantify ‘value added’ ser-vices in improving efficiencies within the tradition of supply chain management. The management philoso-phy and practice of ‘continuous improvement’, forms the basis of such activities.

Vendor Held Stock

Vendor Held Stock (VHS) is an initiative to provide an additional service to the manufacturing, engineering and associated industries through a system which allows the customer to reduce the need to invest in stock holdings of consumable products, whilst maintaining optimum service in meeting demand requirements.

The success of VHS requires the cooperation of the customer in providing accurate listings of line items used and an estimated annual usage. By our companies working closely through an on-site store and oper-ating survey, the following benefits will become available to: the customer

• Reduced number of vendors, meaning less orders, invoices etc ultimately reducing admin costs.

• Reduced ordering and stock handling activity with resultant clerical and store manpower savings.

• Reduction in store stock at each of our Customers sites, allowing the freeing up of cash previously committed to stock.

• Reduced commitment to the concept of a central store = less racking, binning & material handling equipment required.

• Ability to rationalise items, eliminating duplications, while maximising service usage requirements.

To ensure these cost savings can be achieved, we will undertake an extensive site and vendor survey with customers personnel to ascertain the products and suppliers that you are able to rationalise by utilising Worksense as your single source safety supplier. As a result, you can plan for the eventual elimination of a fixed expense segment in place within your existing business.

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Catalogue

Worksense Workwear & Safety can design a soft and hard copy catalogue of all your contracted items, this can be useful to stop sites purchasing product outside of the basket of goods.

Obviously our full catalogue can made available and be distributed to all sites or individuals at your request.

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Direct Sourcing

Our extensive direct sourcing capabilities and activities will provide our Customers with access to new, in-novative products for consideration, supporting product substitution and/or rationalisation programs.

Vendor Reduction - The products offered within our supply proposal are all core products to Worksense and as such, we believe we are in a prime position to service our Customers total requirements in these areas.

We will also consider the viability of supplying products which while we may not normally stock, can easily be added to the servicing branch inventory. This will enable you to further reduce vendor numbers and the process costs associated with doing business with multiple vendors.

Contract Pricing and Vendor Support

Our primary strategic tool is the enhancement of our vendor and/or manufacturer relationships. We pro-vide our vendors and/or manufacturers the opportunity of a fantastic distribution footprint, providing ser-vices and products to our/their customers in a timely, efficient and cost effective manner.

Supporting this distribution capability is the need to have the right products to support market demand. Hence we align ourselves with recognized, quality vendors and manufacturers, who can provide the prod-ucts that the market demands; with the flexibility of relevant quality and price point options to suit individual customer requirements.

We are consistently focused on ongoing negotiations with all of our vendors and manufacturers alike. Wherever possible, based on our customers’ usage levels, we request special contract pricing and utilise these special rates on Supply Agreements. In essence, we cannot fulfil the demands on us, without the support of our quality vendors and manufacturers.

Continued partnerships formed over many years, have provided agreements with our vendors and/or manufacturers to assist us with;

• Field support and surveys

• Price review justification

• Recommendations for on-site processes

• ‘Back-up’ stockholding and ‘quick response turnaround’

• Technical and cost effective recommendations and solutions

• Material Safety Data Sheets, Brochures and Catalogues

• Customer demonstration programs

• New product research and development

• Manufacturing to Australian Standards

E-Commerce Solutions

Worksense use an e-commerce platform called Pronto Avenue.

The customer signs on to our web portal and through browsing or through using order templates, the customer places an order. An order confi rmation is automatically sent back to the customer via email. This process uses all PRONTO-Xi rules about pricing, credit terms… and as soon as completed on the web, the customer’s order is known to PRONTO-Xi and ready to fulfi l. The rest of the process is identical to what would hap-pen if the order had been keyed in by our customer service department. Using Alert Intelligence, messages can be sent to the client (via SMS, e-mail or fax) to inform them about the order status. The customer also has the ability to review their orders as well as their account details at their leisure via the web portal.

Benefi ts: Complete Self-service portal pro-viding full visibility from orders to accounts.

Implementation of Avenue could be com-pleted with a 4-6 week timeframe.

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KPI Reporting

Our business is experienced in continuous improvement management. After establishing Key Performance Indicators with our clients, we take a proactive role towards ensuring all objectives are executed.

Our continuous improvement programs are designed so our customers achieve contract compliance and total cost improvements.

Reporting templates will be designed in conjunction with our Customers Management to ensure all agreed KPI’s are presented in a format that is simplifi ed and executes the contract objectives.

Our standard Reporting details are;

• $ Spend by location, by site/location and state. • Credit returns (with commentary reason, $ value and returns vs. total orders placed for the period.• Top Spend Lines by period – (covering quantity purchased & cost)• Improvements, Cost Savings, • Non conformance and Product quality register • Cost saving, product substitution, process and procedure improvements, quality issues regarding

product and service to be signed off by both parties.• Delivery Performance – (orders on time vs. orders late).• Outstanding orders • Backorder Reports

All reports generated are available in electronic and graph format monthly, quarterly or as required.

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Locations

Head Office – Sydney NSW55 Sarah Andrews Close Erskine Park NSW 2759 Ph: 02 8882 5838 / Fx: 02 8882 5891PO Box 6866 Blacktown BC NSW 2148

Newcastle NSW75-77 Broadmeadow Road Broadmeadow NSW 2292 Ph: 1300 790 972 / Fx: 1300 790 984

Melbourne VIC4/180-194 Fairbairn Road, Sunshine West VIC 3020 Ph: 03 9314 5364 / Fx: 03 9314 1680

Cairns QLD77 Scott Street, Cairns QLD 4870 Ph: 07 4031 1317 / Fx: 07 4031 4012

Townsville QLDShop 9, 264 Woodcock Street, Townsville QLD 4810 Ph: 07 4779 5966 / Fx: 07 4779 8966

Mackay QLDUnit 1, 32-34 Caterpillar Drive, Paget, Mackay QLD 4740 Ph: 07 4952 5520/ Fx: 07 4952 5545 Brisbane QLD15 / 210 Robinson Road, Geebung QLD 4034 Ph: 1300 790 825 / Fx: 1300 790 827

Gladstone QLDShop 1, 71 Lord Street, Gladstone QLD 4680 Ph: 07 4972 5488 / Fx: 07 4972 5002

Adelaide SAUnit 1 / 581A Grand Junction Road, Gepps Cross SA 5094 Ph: 1300 790 731 / Fx: 1300 790 761

Henderson WA8 Jessie Lee Street, Henderson WA 6166 Ph: 08 9236 2000 / Fx: 08 9236 2099

South Hedland WAUnit 4, 2 Byass Street, South Hedland WA 6722 Ph: 08 9172 5599 / Fx: 08 9172 5699

Wickham WAShop 1, Wickham Shopping Centre, Wickham WA 6720 Ph: 08 9187 1328 / Fx: 08 9187 1399

Darwin NT792 Stuart Highway, Berrimah NT 0828 Ph: 08 8947 2611 / Fx: 08 8947 2577

Karratha WAShop 2, Karratha Village, Karratha WA 6714 Ph: 08 9144 2077 / Fx: 08 9144 1560

PannawonicaBlock L, Deepdale Drive, Pannawonica WA 6720 Ph: 0439 974 976 / Fx: 08 9144 1560