CAME Group Spa

EXECUTIVE SUMMARY Challenge

Came Automatic Gates is the main company of Came Group, one of the most important enterprises worldwide in the field of automation for security and environment monitoring. The headquarters in Dosson di Casier (Treviso) includes the production center where the widest range of automation for sliding gates, garage doors, road barriers, industrial doors, automatic doors and access control systems comes to life. Came employs approximately 250 employees and has a market presence of 254 branches, with exclusive distributors in 107 countries. The Came Group includes other production companies such as Urbaco, a French company that manufactures automatic and fixed bollards for a wide range of applications, and Jolly Motor, engaged in the development of motors and controls for roller shutters, awnings, blinds and screens for home and commercial uses. In total, the Group has a market presence with 480 branches and exclusive distributors in 118 countries worldwide with a total of 1,000 employees.

For companies such as Came, so spread out and distributed in area, two apparently conflicting key factors come into play. On the one hand, it is essential to have a widespread infrastructure available for communication and collaboration to allow for a level of operation and contact between employees and managers, aimed at encouraging productivity and decision-making processes. It is also important that an architecture of this type be easily manageable by a single centralized team. The risk is that the benefits of a widespread system would be nullified by the complexity of control and by objectively anti-economical activities such as implementation, configuration and users' support. In this scenario, the difference is made by the most flexible and reliable solutions that allow producing benefits in the short term, without being a burden on the company's organization. Thus Came found an answer in the Cisco unified communications and collaboration architecture for the need to bring together all the existing offices in a single centralized infrastructure, and can count on a flexible platform able to integrate, simply and quickly, the new global acquisitions, present and future.

Came Group, cooperation opens up new business opportunities

Customer Name: Came Group Spa

Industry: Automation for entrances, parking, access control, bollards, video, home automation

Location: Treviso

Number of Employees: 1,000

Challenge• Integrating a single ICT architecture at a global level

• Centralizing management, processes and services

• Reducing time and costs associated with the transfers from one subsidiary to the other

Solution• Cisco Unified Communication and Cooperation

• Cisco Unified Communications Manager

• Cisco TelePresence

• Cisco Jabber

Results• Increased productivity through ease of contacting people

• Greater operational efficiency

• Lower communications expenses

• Reduce travel costs

• Ease of integration in the new network locations and subsidiaries

Customer Case Study

The leading company in the field of automation for security and monitoring of the environments has chosen Cisco technology to interconnect locations and subsidiaries internationally through a communication architecture and integrated data collaboration with voice and video.

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Solution

Over the past three years, the Came Group has become the key figure in a global process of integration starting with a unique ICT architecture for interconnecting all the offices, which until then had used different and separate systems. The operation included a stage of consolidating the centralized server component with the creation of two data centers in Italy, replete with the necessary business continuity architectures in optical fiber link to support the amount of services and resources that the new order of magnitude was making increasingly necessary. All this is in line with the business strategy that recognizes the consolidation of the IT part as the means to achieve an improvement of procedures, the streamlining of processes and the reduction of operating costs. This first stage also included a migration of ERP systems into a single, centralized solution.

The next step was to also standardize the communication component for all the offices with the implementation of a solution based on Cisco Unified Communications Manager. The goal was to integrate everything in the perspective of collaboration and mobility with Cisco solutions. “The interoffice trips of some employees are rather frequent says”, Massimiliano Tesser, CameGroup CIO “therefore it was important to make communication tools available to reduce trips as much as possible and to interact remotely”. If the trips are indispensable, the goal was to provide maximum convenience and ease of use of mobile communications devices with the same functionality and the same user experience, encouraging access to corporate resources and the same availability for users using a single number anywhere. With consequent savings in travel costs, internal communication and with accessibility advantages ubiquitous in computing business tools.

A Cisco TelePresence and video conferencing system was implemented on this infrastructure. Each branch is equipped with at least one room with dedicated HD and dual 60-inch monitors. This standardized system has a high quality level such as to allow the Came Group numerous remote activities, not least of which is the TelePresence CDA. On this basis, to extend the new mobile key features to the new services and expand their portability, the level of unified communications and collaboration was increased by implementing the entire video telephony and communications systems integrated with Cisco Jabber. Jabber is an application that provides all the benefits of collaboration on innovative business and personal devices such as smart phones and tablets, introducing features such as communicating presence status, call forwarding and the possibility of using a single number on both the desk phone or the mobile phone. “The use of Jabber on personal computers also allows video conferencing at the endpoints”, stated Tesser. “So the employees can be contacted via the video communication network regardless of their location and the tools available”. To promote connectivity within the areas and production facilities, Came has set up a wireless infrastructure, also based on Cisco Borderless Network solutions. Each employee can thus be reached through the wifi network in all Group offices on their own mobile devices, while maintaining their own line.

Results

Since the implementation of the Cisco solution, the internal voice and video communication between the offices of the Group is at zero cost. Offices are linked by the Unified Communications Manager and the phone calls are transmitted as internal calls at no extra cost. There has been a reduction of travel expenses due to the possibility of using TelePresence and video conferencing with both static equipment in specific rooms and using phones, laptops and all mobile devices such as tablets and smartphones. The staff can participate in meetings from anywhere,

"The use of Jabber on personal computers also allows video conferencing with endpoints. So the employees can be contacted via the video communication network regardless of their location and the tools available."

Massimiliano TesserCameGroup CIO

Customer Case Study


regardless of the device they were supplied. “These systems have introduced the versatility and speed of communication,” explains Tesser, “thus the simplification of procedures and the speed with which decisions can be made, with the benefit for all operations.” The IT departments have been centralized in order to contribute in the same direction. The IT team has been significantly expanded and it now runs, in addition to traditional Information Systems and ERP, also all the communications and collaborations of the entire group.

But the benefits have been verified in the field. “The use of videoconferencing is critical for the new Logistic Store we're developing in Paris”, adds Tesser. “It is a strategic center for the whole group. The entire management and direction of work is done through weekly meetings in videoconference. The Cisco solution has drastically reduced the number of trips and the number of people involved, an economy which in addition to the savings out of pocket, includes time lost and the man hours of the people involved who can dedicate more time in total than they would have had when they are on site". Came is also involved in projects with other partners around the world and, thanks to the TelePresence managers, it can stay in contact with more regularity without compromising on the quality of the experience.

And that's not all. “Our sales network covers Gold partners so, in case of problems during the installation phase of new products or due to specific environmental problems, thanks to TelePresence, it can get in touch with the engineers of the parent company involved in R & D for remote support”. The installers connect with the device they were provided as remote users to the Cisco network to get support and to overcome problems during the work process.

Cisco Jabber has been supplied to mobile employees who have to travel to the branches around the world. “Our colleagues activate Jabber with their own computer or tablet thereby making themselves directly reachable via their own extension number”, adds Tesser. “Jabber allows them to take advantage of fast and integrated communication with the rest of the group from wherever they are. Within the branch, there is network coverage through centralized wireless at the Group level in each of the more than 30 offices worldwide. In areas not covered, you can connect instead via an encrypted tunnel over the Internet thereby making yourself reachable”. Thanks to integrated VPN, every employee, with their own PC can have their own extension from any location. From home, on the road, at branch locations, as well as when visiting customers, you can have access to secure resources on the corporate network. This also allows you to make marketing operations at customer sites or training sessions remotely “We have a system that allows a high level of collaboration and the maximum availability of the user”.

Tesser highlights the commitment of the team that had set the goal to achieve an architectural environment as homogeneous as possible, also including the integration of the Collaboration system together with that of messaging and email to develop a standard of uniformity of distributed services. “We have reached an optimum level. Not to mention that it is an avant-garde technology, which urges us to be pioneers in the field to develop new capabilities to test its performance”.

Among the future goals, Came Group will proceed to the consolidation of what is installed, as well as the integration into the existing infrastructure of the new companies and subsidiaries subject to acquisitions. “Before, transferring services that existed in different platforms was not a convenient operation. But it was precisely the ease of integration with the rest of the services and other environments that favored the choice of Cisco, as well as features such as mobility, centralization of systems such as world wide wireless and the security integrated in the system”. Also progressing is the construction of a sophisticated and customized Contact Center on IP, also based on the same infrastructure on which rests the solution of Collaboration.

Customer Case Study


"The use of videoconferencing is critical for the new Logistic Store we're developing in Paris, a strategic center for the whole group. The entire management and direction of work is done through weekly meetings in videoconference. The Cisco solution has drastically reduced the number of trips and the people involved."

Massimiliano TesserCameGroup CIO

For More Information

Find more information about Cisco architecture, solutions, and services at this address: www.cisco.com/go/collaboration

Customer Case Study

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