Business Intelligence Telecom Analytics · Business Intelligence –Telecom Analytics The Missing...
Transcript of Business Intelligence Telecom Analytics · Business Intelligence –Telecom Analytics The Missing...
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Business Intelligence – Telecom AnalyticsThe Missing Link Between GIS and B/OSS
ETI Software Solutions
Brad Hine – US Product Director, GIS Solutions
Bruno Goulart – LATAM Product Engineer
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Overview – ETI Software – Atlanta, GEORGIA - USA
23 years in Telecommunications Software – Privately Held, Atlanta, GA
130+ Deployed Service Providers -- Telcos, Muni/Utilities and Cable
Integrating Technology: OSS/BSS, FTTx, DSL, Telephony, IPTV, OTT, GIS, TR-069
Supports millions of subscribers in North America, Europe & APAC
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70+ Technology Interface IntegrationsWorld’s Largest Library of Technology Interfaces
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25+ Billing Partner IntegrationsWorld’s Largest Out of the Box Library Billing System integrations
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OVERTURE SUITE by ETI Software – Big Data, OSS/BSS DataHow Do We Connect Everything?
• Subscriber Information
• Billing Data – Invoices
• Work Force Management
• Service Orders, Installs. Tickets
• Customer Service Information
• Asset/Inventory Management
• Subscriber Services
• Subscriber Devices
• Network Infrastructure
• TR-069 Connected Home Devices
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One Turn Key System for Telecom Service ProvidersAn End-To-End Service System
Phase 1: Overture FMS - Network Planning
Design and construct the network…Track assets and
inventory. Integrated to B/OSS.
Phase 2: Overture OSS/BSS – Activate Subscribers
Service activation and billing can happen instantly from the
B/OSS.
Phase 3: Overture GIS – Real-Time Monitor & Advanced
Analytics
Monitor and manage all footprint data and systems in one
GIS and Reports Dashboard.
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CASE STUDYGreenlight Community Broadband First Gigabit City in North Carolina
North Carolina’s Gigabit City
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Overture Enterprise Suite – One Data Base for ALL Modules
Problem solving requires access to all relevant data
Important data sets exist in different systems
Flat file reporting doesn’t cut it…need location-based analytics, GIS
Being more EFFICIENT, while IMPROVING CUSTOMER EXPERIENCE to reduce CHURN
CHALLENGES
SOLUTION
Condense all systems into ONE Real-Time data warehouse system
Automate ALL work flow processes with smart, interactive intelligence
Simple To Configure: query all telecom data in ONE interface
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Integration of GIS to OSS/BSS is critical
• Majority of data used to support Telecom is Spatial
• GIS is ideal for integrating disparate datasets (9 Mgmt Systems)
• Maps provide an intuitive interface to access information
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2 GIS PRODUCTS – One Data Warehouse
Overture FMS - Fiber Design
Design, engineer and manage fiber networks.
Track costs per project and design area.
Manage assets, splice points and faults.
Esri based ArcGIS Desktop platform
Overture GIS – Analysis
Create Advanced Analytics and KPIs
Build smart, interactive processes in real-time.
Inventory/Asset Tracking & analytics
Esri based ArcGIS Server platform
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Overture GIS for ALL Departments
Copyright 2014, Enhanced Telecommunications, Inc. All rights reserved.
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1. Manage All Operations, Installs, Service Orders and Work in Real Time
• Service
Orders
• Trouble
Tickets
• Schedules
On Time?
• Inventory
on trucks
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2. Track subscriber calls, trucks rolls, repeats with network alarms.
• Network
Alarms
• Repeat
Customer
Calls
• Repeat
Truck
Rolls
• Heat Maps
and
trends
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3. Real-time network performance, asset tracking and dashboard monitor.
• Network
signals
• Assets-
inventory
• History of
alarms
• Real-time
dashboard
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4. Service penetration statistics, sales forecasting and FCC Forms.
• Track all
services
• Marketing
campaigns
• Financial
forecasting
• Gov’ment
forms
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5. ROI asset analysis from deployed infrastructure and network capacity.
• ARPU
• Asset
Analysis
• Reclaimed
Assets
• Associated
costs or
losses
• Forecast
more build
outs
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6. Storm Response and recovery procedures.
• Network
Outage
• Type pf
outage
• Outage
patterns
• Remote
Mgmt
• Savings
money,
time and
lives
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The Future – The Internet of Things (IoT)
Manage all devices connected to the internet with
Overture ACS TR-069 management!
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Questions?
Thank You!
Brad Hine – US Product Director
ETI Software Solutions
(770)242-3620
Bruno Goulart – LATAM Product Engineer
ETI Software Solutions
(404)550-1673
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