Business etiquette
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Transcript of Business etiquette
Importance of Business Etiquette
Etiquette is a very important factor in determining the success or failure of a business or a person
Etiquette is the way a person presents himself to others, being comfortable and making other people around comfortable
Good etiquette reflects good impression
Professional Etiquettes
Meeting and Greeting
Practice a firm handshake
Always rise when introducing or being introduced to someone.
Provide information in making introductions
Office Etiquettes
Not to display tattoos and body piercing
Be neat, clean and conservative
Do not cough or sneeze in anyone's direction
Wear appropriate office attire,
Always act with honesty and dignity
Don’t use chewing gum at presence of others
Business Casual Dress Code
Wear formal & ironed clothes with polished shoes & nice belt
Groom & shave in a formal style that suits you
Arrive on time.
Wait to sit until the host/hostess indicates the seating arrangement.
Feel free to ask for suggestions for the order
Wait to eat until everyone has been served.
Practice proper posture;
Bring food to your mouth—not your head to the plate.
Push chair under table when excusing yourself.
Dining Etiquettes
Phone Etiquettes
Make sure of the correct number so as not to risk disturbing strangers.
Make sure that your conversations with busy people are as brief as possible.
When calling friends who do not recognize your voice, announce yourself right away.
After dialling a wrong number simply say, "Sorry, wrong number."
When the number you are calling is not answered quickly, wait long enough for someone to put aside what he or she is doing.
Know the various cultural differences of the particular country
Problem solving & issues of protocol and chain of command differ greatly between countries
Etiquette Abroad
The Etiquette of Communication
Be aware of multiple meanings of words, culturally derived words & body languages
Use gentle & polite words
Netiquette is etiquette that takes place over virtual mediums, such as email
Compose emails the way you would write a letter
Use complete sentences with correct grammar & punctuations
Netiquette