Business Etiquette..

Business Etiquette

Wednesday, April 12, 2023 Vasant Parakhiya 2

Business Etiquette

• Professional Etiquette

• Dress Etiquette• Handshake

Etiquette• Correspondence

Etiquette• Cultural Etiquette• Office Etiquette• Office Romance


Professional Etiquette

• You only have ONE opportunity to make a good first impression


Making a good “First Impression”

• Within 30 seconds people judge your– Economic level– Educational level– Social position– Level of sophistication– Level of success

• Within 4 minutes people decide your– Trustworthiness– Compassion– Reliability– Intelligence– Capability– Humility– Friendliness– Confidence


Meeting and Greeting

• Who introduces who?– Traditionally, a man is always introduced

to a woman. Not necessarily in business.– Highest person of rank is mentioned

first. Remember: “Big, may I introduce Small.”

– A younger person is always introduced to an older person

– It is helpful to include the persons title– Always state your name.


Tricks for remembering names

• Repeat the person’s name a few times to yourself after you’re introduced.

• Use the person’s name immediately in the conversation after an introduction.

• Immediately introduce that new person to someone else you know.

• Jot down the person’s name


What should I wear?

I Don’t Think So !!


Clothing Tips for Men

• Conservative 2-piece dark suit, navy blue or medium to dark gray.

• Long sleeved blue or white shirt.

• Silk tie complimenting in color or style

• Black dress socks• Dark polished shoes and

matching belt• Jewelry – No bracelets, earrings

or large rings.


Dress for Success


Clothing Tips for Women

• Dark conservative suit. Two piece 1 or 2 button jacket and knee length skirt.

• White or light colored long sleeved blouse that is not low cut or sheer.

• Black well polished shoes with 1 to 1½ inch heels.

• Natural tone or sheer black pantyhose.

• Limited conservative jewelry.


Dress for Success


Mastering the Handshake And Body Language


The Two-Handed Shake


The Topper


The Finger Squeeze


The Bone Crusher


The Palm Pinch


The Limp Fish


The Proper Handshake

• Firm, but not bone-crushing • Lasts about 3 seconds • May be "pumped" once or twice

from the elbow • Is released after the shake, even

if the introduction continues • Includes good eye contact with

the other person • Hold your drink in your left hand

to avoid a cold, wet handshake


Body Language

Do’sMake frequent eye contactSmileTake notesSmileNod frequentlySmileKeep you hands out of your

pocket

Don’tsSlouchCross you armsTap your feetClear your throat

repeatedlyBite your lips or nails


Correspondence Etiquette

• Every written invitation gets a response unless it asks for money

• Respond within 1 week• Follow directions for response• Special instructions (dress code) will be

in lower corners• Envelope will indicate if you may bring

guest• Send “Thank you” letters • Always include a cover letter for written

documents• Sit on written documents for 24 hours

(if possible)


E-mail Etiquette

• E-mail only those people to whom your messages actually pertain to—don’t send mass or chain letters

• M-ake a point of responding to messages promptly

• A-lways use spell-check and grammar check before sending messages—be brief and clear

• I-nclude your telephone number in your message

• L-earn that e-mail should be used for business rather than personal use—don’t send anything you wouldn’t want to see in public


Voice Mail/Mobile Phone Use• Realize proper usage of mobile phones in

business• Understand how to leave an adequate voice

message• Check messages frequently on a daily basis • Avoid using in a restaurant, movie, church, or

meeting• Limit your conversation when in close quarters• Use a quiet voice• Don’t give out credit card # • Refrain from using when driving


Telephone manners

• Answer the phone with your name and company (or department)

• When placing calls, state your name and company or department immediately when phone is answered

• Speak clearly• State the purpose of your call• Only use speakerphone for conference calls• Always smile when using the phone• Say please and thank you• Judge your audience before making small talk• Return your calls

http://images.google.com/imgres?imgurl=www.herringtoninn.com/v2/reservations-rates/telephone.jpg&imgrefurl=http://www.herringtoninn.com/v2/reservations-rates/&hl=en&h=167&w=179&start=2&prev=/images?q=Telephone&svnum=10&hl=en&lr=&ie=UTF-8&oe=UTF-8&sa=G


Here are some examples

of different cultures


What is Diversity?


Asian CulturesJapanese• The bow symbolizes respect and humility. • The “ok” sign is a symbol for money.• The business card – treat it with respect.• Very punctual. It is rude to be late to a business meeting.

Chinese• Opening a gift in front of the giver signifies the gift is more important

than the giver.• The triangle is considered a negative shape.

Thai• Never touch the head or pass an object over the head – the head is

considered sacred in Thailand.• Never cross your legs in the presence of an older person.


European and African Cultures

• In Great Britain, the napkin is a child’s diaper. They call it the Serviette.

• In France, the “ok” sign means zero.• In Germany, first names are seldom used when doing

business.• In Germany, gifts are rarely exchanged and are usually not

appropriate.• The number 7 is considered bad luck in Kenya and good luck

in Czech Republic.• In Bulgaria, a nod means “no” and shaking you head means

“yes”.• In some African countries, the color red represents witchcraft

and death.


Middle Eastern Cultures

• Never, never eat with your left hand. • Never sit in a position that displays the sole

of your foot to an Arab, especially women.• Never ask a businessman about his wife or

other female members of his family.• Famous for their hospitality. The coffee

ritual.


South America

• Much more relaxed attitude toward time.• In Brazil, the “A-OK” gesture means “up

yours” (to be polite).


Office Etiquette

• Be self-aware-use common sense• Mind your own business• Avoid strong cologne• Never ever go over your supervisor’s head• Obey your company’s business dress attire• Keep your germs to yourself• Treat every employee with the same

respect• No matter your job or your title, always

hold yourself to a higher standard


Meeting Etiquette• Always have your calendar, notebook &

pen• Never bring up personal

problems/issues in a professional situation

• Avoid “you” talk• Stay on schedule• In conference rooms hang back until

power players have taken seats: ends and middle sides of table are power seats


Office Romance

• Dating a supervisor or subordinate is absolutely a no-no

• Any behavior of a sexual nature on company property gives the company grounds for legal action


Office Romance (When it Happens Anyway)

• Risk loss of credibility• Difficulty focusing on work• Don’t use work email or

voicemail systems • Remember when it ends you will

still have to work with this person

THANK YOU

VISIT MY EMAIL ID

[email protected]

&

FEEDBACK

QUESTION

Check out more great forwards [email protected]

Mo. No. :- 94279-13540

Business Etiquette..

Education

Transcript of Business Etiquette..