Building Your Conference’s DigitalAssistant · Oracle Intelligent Bots /Oracle Digital Assistant...

Building Your Conference’s Digital Assistant:

Mia UrmanCEOAuraPlayer Inc.

Founders &Management

Mia Urman CEO - World renowned Oracle Forms

modernization Expert. Oracle ACEDirector,

Oracle alumn, over 19 years exp. With Oracle Forms, mobility,

Webservice / integrationprojects.

Yossi Nakash CTO - R&D expert for over 18 years. Focus

on enterprise development for scalability and

performance

Gwen Edwards Corporate Development – Executive with

over 20 yrs Fortune 500 P&Lexperience

IntroducingAuraPlayer

• PatentedSolution

• Winner of several industryawards

• Member of Oracle Customer

Advisory Board forMobile

• Only Certified Plug-in For Oracle

Forms

to Oracle MobileCloud

Among OurCustomers

Awards &

Honors

Copyright © 2017, Oracle and/or its affiliates. All rightsreserved.

What is aChatbot?

A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with aperson- Wikipedia

Copyright © 2017, Oracle and/or its affiliates. All rights reserved.

6

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |

Chatbots v/s DigitalAssistantDigital Assistant and Chatbots are synonymous to some

customers

Chatbots

• A computer program designed to simulate

conversation with humanusers

• Uses AI for understanding conversations

• User initiated

• Single purpose

• E.g. Airline Bot, EventBot

DigitalAssistant

• A Digital assistant recommends or

completes tasks beyond simple

conversations

• Uses AI for predictions and

recommendations

• Bot initiated

• Multi purpose (bots =skills)

• E.g. Employee self service

9

When Will People Use DigitalAssistants

10

Types of BOTS

Confidential – Oracle Internal/Restricted/Highly 11

Restricted

Why ConversationalInterfaces?

• Language interfaces remove significant friction

• Just write or speak, no learning

• Direct access to value trapped indistant services and millions of app

Discover,

download,

install,

launch

5M

apps

Paymy

bill


1


Restricted

Conversational AI: Challenges

DIVERSITY OF CHANNEL INTERFACES

• Chat, Web, Text, Voice, Apps, Devices, etc.

IMPLEMENTATION COMPLEXITY

• Access, security, back end integration, dialogdesign,

languages

GETTING AI RIGHT

• Requires many techniques: NLP, ML, speech, image,

sentiment, plus dialog andcontext

Confidential – Oracle

Confidential – Oracle 1


DEMOTIME

18

19

1

Say Hello to Oracle Digital Assistant Cloud Service

AMCe becomes Mobile Hub and Digital Assistant

Line of

Business

Developersand

DevOps

Architects and

ITOps

Mobile

Core

Client

Development

Tools

Customer

Analytics

Intelligent

Bots

Oracle Cloud Platform

Mobile Hub DigitalAssistant

NOW


Restricted

Enhance user experiences with conversational

interactions

Oracle Intelligent Bots /Oracle Digital Assistant

• Pre-Integrated Delivery AcrossChannels

– APIs for integration with Instant Apps andchannels,

dialog builder, human-handoff framework

• EnterpriseReady

– Pre-built back end integration framework, connectors,

security, scale, continuous bot analytics

• Embedded AI for ConversationalDialog

– Unified contextual state engine and AI platform,

Speech & image recognition, intent detection,

multilingual NLPDATA & INSIGHTSEvent collector

COGNITIVESERVICESLanguage understanding & Intent Detection

MACHINELEARNINGBuild, Deploy and test MLmodels

DIALOG &CONTEXTDeclarative flow model & Context from Device,

Time, Calendar, Photograph,Web

KNOWLEDGESERVICESEntity modeling, Represent domain

knowledge as semantic graph

Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |

Oracle Digital AssistantFeatures

22

Proactive Engagement

A digital assistant is proactive, anticipating and initiating

interactions with users

Live Agent Handoff

Enhance user interactions with live agent handoff capabilities

Automate Multiple AppsDigital assistants can combine skills that vary, depending on the

context of the interaction and the connected backendsystem

Instant AppsBuild an assistant that can capture structured data, leveraging existing

app functionality, while staying within the flow of the conversation

QnA BuilderQuickly enhance an assistant's skills by importing already-established

FAQs to automate commoninquiries

Built in Analytics

Employee Digital Assistant and Skills

Example

2

ERP

HCM

CX

3rd Party

DigitalAssistant

Simplified Digital AssistantAssembly

2

DigitalAssistant

IT SelfService New IT ticket ticket status

reset PW

Employee Onboardin

g Handbooks, FAQ’s, alerts equipment

Training Classcalendar, nomination, attendance, certifications

Facility Request

Temp ID,visitorpass, cab service,

guesthouse

Employee Profile

Time off, shift

req, weekend working,profile

info

Meetings Attendee search, room booking,

Survey Takesurvey, viewresults,

Policy handbook

Policy admin, travel, medi-

claims,expenses

Idea Box Shareideas, innovations

ExpenseClaims Submit

expenses approvals

HR Approvals Review/appro

v e hires, raises, moves,

vacations

Budgets Create,submit, approveannual

budgets

SkillDevelopment

DAAssemblyEmployee Onboardin

g Handbooks, FAQ’s, alerts equipment

Meetings Attendee search, room booking,

Policy handbook Policyadmin,

travel, mediclaims,

expenses

DASkills

Events Calendar

Corp events

attendees, policies

Skill StoreSkill Versioning


How to Deliver Enterprise Systems to MobileChannels Without Costly and Risky RedevelopmentProjects?

The Challenge:Agility


The Solution Creating DA with OracleEBS/Forms

Enterprise grade Digital assistant in the Cloud

Rapid wizard-based developmentOpen standards, RESTfulinterfaces

Expose existing Forms Applications asWebServices without writing one line ofcode

No redevelopment or migration of the Oracle Forms SystemBuilt-in back end integration

framework, connectors,

security, scale

Instant Apps and channels,

dialog builder, human-handoff

framework

Who is a Candidate?

• Oracle Forms – Version 10g, 11g, 12c (sql*forms in upsell wheel) – Versions below 10g upsell Formsupgrade

• Oracle EBS – Version 12 and up

Any module that is based on Oracle Forms meaning a java applet is downloaded to the client machine

We also support EBS customization done in OracleForms

•Oracle AP / AR / PO /Invoices

•Oracle Inventory / Manufacturing

•Oracle Time and Labor

•Oracle Projects, Equipment

•Oracle Clinical, Oracle Insurance

•Oracle Utilities / WAM

• We support OAF customization and all FLEX fields andcustomizations!!

• Primavera, JDE, Peoplesoft, Oracle HCM – We have already done successfulPOC’s

• We even have pre-built templates for sales orders, and iprocurement

Confidential – Oracle 2


3

Demo: Bot Builder - Build, Test &Deploy Bots

To Move Forward – Start today!Considerations For Modernization Projects

› Assess YourRequirements

• What platforms do we need to deploy to? UI requirements?› Understand Your Existing System

• Where does the business logic sit today?› Define Timeline andBudget

› Choose development tools and environment

› Conduct Proof of Concept of ProposedSolution

› Decide on final Implementation Method

› Contact [email protected] to get your FREEconsultation!

mailto:[email protected]

Whatever TheStrategy

3

It’sTime


For More Information

33

VISIT:

www.AuraPlayer.com

WATCH:

https://bit.ly/2zjLpan

FOLLOW:@AuraPlayer

CONTACT: [email protected]

http://www.AuraPlayer.com/



What isAuraPlayer?

3

• AuraPlayer creates a REST API from any back-end data source, legacy or cloud

application in minutes, WITHOUTredevelopment

PeopleSoft JDE Database Oracle

FormsPeopleSoft JDE Oracle

EBS

AnyHTML

App

Why AuraPlayer?

▪No Redevelopment / Migration of the Back-ends

▪Decrease Time to Market for BOTDevelopment

▪Reduce Development Costs - Wizard based Webservice

development process

▪Reduce Maintenance Costs

▪OpenArchitecture / Generates GenericWS

Building Your Conference’s DigitalAssistant · Oracle Intelligent Bots /Oracle Digital Assistant...

Documents

Transcript of Building Your Conference’s DigitalAssistant · Oracle Intelligent Bots /Oracle Digital Assistant...