Building the Information Governance Business Case Within Your Company

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Building the Informa2on Governance Business Case within Your Company.

Robert Hamilton Global Vice President

Recall Technology@twi@er

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What is Informa2on Governance? §  Informa2on Governance (IG): is the process by which organizaCons

enforce desirable behavior in the creaCon, use, archiving and disposiCon of corporate informaCon. The goal of informaCon governance is to ensure compliance with laws and regulaCons, miCgate risks and protect the confidenCality of sensiCve company and customer data 1.

§  InformaCon governance also helps to ensure that organizaCons handle informaCon in the most economical way, thereby increasing its value.

1. Source: Gartner

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Informa2on Overload

www.aiim.org/infochaos�

Do YOU understand the business challenge of the next 10 years?

This ebook from AIIM President John Mancini explains.

http://www.aiim.org/infochaos

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Summary of Business Problem

Exponential Growth in Content + Increase in Enforcement of Regulations = Increase in Cost & Risk

Exponen2al Growth In volume of electronic content

SEC 17a-‐4

Title 21 CFR 11 MiFID

Basel II

DoD 5015.2

Increased Regulatory Enforcements

How do we manage massive growth in content over mulCple repositories?

How do we comply with increased enforcement of laws/regulaCons?

How can we keep our cost and risk in control?

How can we keep our organizaCons efficient and focused on business goals?

Public and Private Clouds

Shared Drives

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Summary of Business Problem/ Market Needs

Increased Regula2ons

Uncontrolled Content

Exponen2al Growth

75% of organizaCons consider File Share and Sync most important for collaboraCon2

88% of organizaCons are looking for IG soluCons to reduce cost & increase efficiency3

Source: 1. ; 2. Doug Magnuson, IBM 2. AIIM Industry Watch Content CollaboraCon, Feb 2014, 3. Forrester’s Global Q1 2013 InformaCon Strategy and Architecture,

90% of all informaCon was created in last 2 years1

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Cost Factors

Organizations have reached a tipping point and need a comprehensive solution

Source: 1. McKinsey Global InsCtute 2. Gartner 3. IDC, The 2011 Digital Universe Study; 4 RAND study on eDiscovery, 2012

Up to 80% of infrastructure is used to support duplicate data1

75% of IT budget is spent on infrastructure maintenance2

eDiscovery cost for 1GB of data could be up to $18,0004

Qualcomm pays $12.4MM in discovery fees

Storage Cost per GB down, but supporCng IT investment up3

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IT Infrastructure Cost

Li2ga2on Cost

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Missing informa2on is costly – very costly

Source: IDC, Bridging the InformaCon Worker ProducCvity Gap, Sep 2012

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Data Quality

If an average Fortune 1000 company can increase the usability of its data by just 10%, the company could expect an increase of over 2 billion dollars. (Source:

InsightSquared )

Performing data quality best pracCces can increase profitability by up to 66%.

Poor data quality costs businesses $600 billion annually.

Low data quality can cause business 20%-‐35% of the operaCng revenue.

Cost of Poor Data Quality

Poor Data Quality Notes

Poor data quality is cited as the #1 reason for project overruns.

Source: Chad Luckie, Fathom h@p://www.fathomdelivers.com/blog/analyCcs-‐and-‐big-‐data/big-‐data-‐facts-‐and-‐staCsCcs-‐that-‐will-‐shock-‐you/

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The Business Case

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Business Case Factors

NO ACTION = Increased Cost, Increased Risk and Reduced Efficiency

-10-

Decrease Cost

Decrease Risk

Increase Efficiency

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Falling Storage Costs – Rising Investment

Source: International Data Corporation, Digital Universe Study, June 2011

Storage Cost per GB has gone down but the investment in infrastructure to support storage has doubled from $2.5 trillion to $5 trillion in last 7 years

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Risk Factors: Policies

Source: Recall -‐ AIIM Industry Watch, Feb 2013

Risk increases multifold with NO or legally insufficient policies

61% DO NOT have a solid informaCon governance policy

Only 30% have enterprise-‐wide policies

Which category does your organizaCon fall under?

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Risk Factors: Policy Enforcement

Policies are no better, if you can not implement them!

85% of the companies have not enforced their policies yet

22% are not taking the implementaCon seriously

Source: Recall -‐ AIIM Industry Watch, Feb 2013

52% have policies that are not implementable

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Consequences of No Governance

Source: Recall – AIIM Industry Watch

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Efficiency Factors

The timeliness of quality decision making directly impacts your bottom line!

On average an informaCon worker spends 48-‐72 minutes locaCng informaCon daily1

Inability to access informaCon when needed for business decisions

Business analyCcs is not meaningful without accuracy of informaCon

Decision Making

Produc2vity

Opportunity cost of this wasted Cme is equivalent to $19, 372 per employee per year1

Source: 1. IDC, Bridging the InformaCon Worker ProducCvity Gap, Sep 2012, Cost calculaCons assume $75,000 annual CTC per employee

Efficiency Gain has become a stronger business driver than Risk MiCgaCon

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The ROI of IG

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Q & A

www.aiim.org/infochaos�

Do YOU understand the business challenge of the next 10 years?

This ebook from AIIM President John Mancini explains.

http://www.aiim.org/infochaos

Building the Information Governance Business Case Within Your Company

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