Building smarter organizations KMWorld 2015
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Transcript of Building smarter organizations KMWorld 2015
Building Smarter Organizations
Gordon Vala-Webb KM World 2015cc: kmakice - https://www.flickr.com/photos/8330434@N05
Why smarter organizations?
VUCA world
cc: frogthroat - https://www.flickr.com/photos/22980078@N04
Smarter work
cc: biologycorner - https://www.flickr.com/photos/40964293@N07
Knowledge intensive orgs
• Highly-educated workers
• Solving non-routine analytic &
/ or interpersonal problems
• Little capital required
Disengaged workers
cc: Squiggle - https://www.flickr.com/photos/32099449@N00
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate
competitive advantage."
Jack WelchCEO 1981-2001General Electric
What isn't working
Knowledge management
cc: Domiriel - https://www.flickr.com/photos/17274350@N00
Command-and-control
Talorism, scientific managementcc: profzucker - https://www.flickr.com/photos/82032880@N00
Matrix organization
Cost cutting
cc: HowardLake - https://www.flickr.com/photos/53941041@N00
"Drive out fear, so that everyone may work effectively for the company." W. Edwards Deming
Fear
cc: stuant63 - https://www.flickr.com/photos/68134711@N00
Pay for performancecc: lensonjapan - https://www.flickr.com/photos/63312719@N08
Performance mgmt
• 90% of appraisal systems were not successful
• Only 5% of H.R. professionals were "very satisfied" with their systems
• 48% of those who had reviews called them “second-guessing sessions”
EmailOverload
cc: Intersection Consulting - https://www.flickr.com/photos/32119772@N03
Email is...
ClosedInterruptingEphemeralDisordered
cc: JeffaCubed - https://www.flickr.com/photos/46128245@N08
What will work
1. Culture / mindset shift
cc: The Wandering Angel - https://www.flickr.com/photos/86518301@N00
Shape the positive behaviours
Behavioural survey – then reduce barriers / create attractorscc: limaoscarjuliet - https://www.flickr.com/photos/48745248@N00
2. Many-to-many communications
cc: quinn.anya - https://www.flickr.com/photos/53326337@N00
Content out in the centre
3. Make the work visible
cc: marianbeck - https://www.flickr.com/photos/89253915@N07
Work = dark matter
Work out in the centre
Visual mgmtcc: o.tacke - https://www.flickr.com/photos/89882948@N05
Change management?Steath shaping
cc: MTSOfan - https://www.flickr.com/photos/8628862@N05
Nudge the flowcc: NASA's Marshall Space Flight Center - https://www.flickr.com/photos/28634332@N05
Leadership
"The fish rots from the head"cc: kaje_yomama - https://www.flickr.com/photos/28504195@N08
Learning close
• Collaborating• Job shadowing• Mentoring / interns• Apprenticeship• Master classes
Questions?
Gordon "at" BuildingSmarterOrganizations.comcc: kaddisudhi - https://www.flickr.com/photos/68808592@N00