1. MOXIE SOFTWARE 1 PROPRIETARY & CONFIDENTIAL

2. WHATS TRENDING? 1. Knowledge resurgence inside and outside the enterprise 2. Multi-channel customers experiences 2 PROPRIETARY & CONFIDENTIAL

3. #1 KNOWLEDGE RESURGENCE 3 PROPRIETARY & CONFIDENTIAL

4. MARKET TREND #2: MULTI-CHANNEL 4 PROPRIETARY & CONFIDENTIAL

5. THE KM EVOLUTION The improvement in a process that had collaboration added was on average 23% with a maximum of 82% The improvement in a process that had collaboration added was on average 23% with a maximum of 82% -McKenzie 5 PROPRIETARY & CONFIDENTIAL Source: McKenzie

6. WE BUILD BARRIERS TO GOOD KM 6 PROPRIETARY & CONFIDENTIAL Esteban Kolsky, Think Jar

7. MEGA TREND: MOXIE ANSWER ENGINE 7 PROPRIETARY & CONFIDENTIAL

8. ON THE HORIZON 1. Presence 2. Dynamic Expertise 3. Recommendation Engine 4. Usage in Context 5. Structure When Needed 8 PROPRIETARY & CONFIDENTIAL

9. THANK YOU 9 PROPRIETARY & CONFIDENTIAL