Building Performance Culture

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Transcript of Building Performance Culture

  • 1. Building and Sustaining a High Performance Culture: The daily words, actions, behaviors, and decisions that guide and reinforce who you want to be Copyright 2006 Pure Culture Consulting Inc.
  • 2. High Performance Culture
    • The first question:
    • Do you believe that there is a relationship
    • between an organizations success and
    • its commitment to culture?
  • 3. High Performance Culture
    • The second question:
    • If you send yes, does your financial model
    • reflect your belief?
  • 4. High Performance Culture
    • The two culture themes for today are:
    • 1. The importance of clarity
    • 2. The importance of alignment
  • 5. High Performance Culture
    • Organization culture is ultimately about your belief systemand it is shared!
  • 6. High Performance Culture
    • How does culture impact your performance?
  • 7. High Performance Culture
    • How does culture impact your performance?
  • 8. High Performance Culture
    • Why Do Senior Leaders Join, Stay with, or Leave
    • a Company?
    • - 58% Values and Culture
    • - 56% Freedom and Autonomy
    • - 51% Job has Exciting Challenges
    • - 50% Well Managed
    • - 39% Career Advancement
    • Source: The War for Talent, McKinsey & Company 1998 (5,679 respondents from 77 U.S. based Companies
  • 9. High Performance Culture
    • The State of Organization Culture in America!
    • Fast Company Magazine
    • Survey:
    • My workplace is toxic: 48%
    • My workplace values people: 52%
  • 10. High Performance Culture
    • How does a culture form?
    • 1. The belief system and style of the original leader(s)
    • becomes embedded into the daily operation.
    • 2. The external environment shapes the behaviors
    • needed for initial success.
    • 4. Traditions emerge and relationships are created
    • that define the business.
    • 5. Leaders and employees pass down the rules to new
    • team members.
  • 11. High Performance Culture
    • Characteristics of change-ready cultures:
    • 1. The senior team has credibility
    • 2. Leaders and employees are in a state of readiness
    • 3. The organization manages transition well.
    • 4. Clarity about direction is never in question
  • 12. High Performance Culture
    • Culture Shaping Moments:
    • Every breathe you take, every move you make, they are watching you!
  • 13. High Performance Culture
    • Culture Shaping Moments:
    • The daily words, behavior, events, and decisions that reinforce who you want to be
  • 14. High Performance Culture
    • 8 Principles for Shaping Organization Culture:
    • 1. Craft a clear, aligned game plan
    • 2. Select and develop a team that models the game plan
    • 3. Relentlessly communicate and teach the game plan to the
    • team
    • 4. Establish appropriate performance measures and targets
    • 5. Reward, celebrate, and discipline the right things
    • 6. Keep your listening systems well-oiled and use them
    • 7. Monitor the shelf life of your systems, talent, products, and
    • services
    • 8. Integrate internal and external branding
  • 15. High Performance Culture
    • Alignment Model
    Clear Game plan Select Educate Reward Listen Measure Reinvent Brand
  • 16. Principle 1: Craft a clear, aligned game plan
    • Creating Alignment
    • Recent research on execution:
    • Companies typically only realize about 60% of their strategies potential value because of defects and breakdowns in planning and execution.
    • Michael C. Mankins and Richard Steele
    • Harvard Business Review
  • 17. Principle 1: Craft a Clear, Aligned Game Plan
    • Recent research on employees in organizations states:
    • 37% say they have a clear understanding of what the organization is trying to achieve and why
    • 20% say they are enthusiastic about their team and organization goals
    • 20% said they have a clear line of sight between their tasks and their teams and organizations goals
    • Source: Stephen Covey
    • The 8 th Habit
  • 18. Principle 1: Craft a Clear, Aligned Game Plan
    • Rain Dancer Restaurant
    • Ft. Lauderdale, Florida
    • 1973
    • Create Experienced
    • Meaningfulness!
  • 19. Principle 1: Craft a Clear, Aligned Game Plan
    • The Game Plan
    Vision Core Strategies Team Values Key Initiatives
  • 20. Principle 1: Craft a Clear, Aligned Game Plan
    • The Vision
    • - Bold
    • - Inspiring
    • - Easy to say
    • - 10 year shelf-
    • life
  • 21. Principle 1: Craft a Clear, Aligned Game Plan
    • Core Strategies
    • What do you want to be great at?
    • - Great Service
    • - Low Prices
    • - Cool Atmosphere
    • - Convenience
    • - World Class Quality
    • - Sustainability
  • 22. Principle 1: Craft a Clear, Aligned Game Plan
    • Team Values
    • Articulate clear team values that support your vision
    • - Discipline
    • - Respectful
    • - Humble
    • - Honest
    • - Resilient
  • 23. Principle 2: Select and develop a team that supports and executes the game plan.
    • Technical capabilities
    • Leadership Style and values alignment
    • Branding for Talent
  • 24. Principle 2: Select and develop a team that supports and executes the game plan.
  • 25. Low Extent High Extent Source: B.Z. Posner and W.H. Schmidt, Journal of Business Ethics
  • 26. Principle 3: Relentlessly communicate and teach the game plan to the troops
    • - Core curriculum
    • - Intranet
    • - Leadership workshops
    • - Rallies t