1. Building and Sustaining a High Performance Culture: The daily words, actions, behaviors, and decisions that guide and reinforce who you want to be Copyright 2006 Pure Culture Consulting Inc.

2. High Performance Culture

• The first question:

• Do you believe that there is a relationship

• between an organizations success and

• its commitment to culture?

3. High Performance Culture

• The second question:

• If you send yes, does your financial model

• reflect your belief?

4. High Performance Culture

• The two culture themes for today are:

• 1. The importance of clarity

• 2. The importance of alignment

5. High Performance Culture

• Organization culture is ultimately about your belief systemand it is shared!

6. High Performance Culture

• How does culture impact your performance?

7. High Performance Culture

• How does culture impact your performance?

8. High Performance Culture

• Why Do Senior Leaders Join, Stay with, or Leave

• a Company?

• - 58% Values and Culture

• - 56% Freedom and Autonomy

• - 51% Job has Exciting Challenges

• - 50% Well Managed

• - 39% Career Advancement

• Source: The War for Talent, McKinsey & Company 1998 (5,679 respondents from 77 U.S. based Companies

9. High Performance Culture

• The State of Organization Culture in America!

• Fast Company Magazine

• Survey:

• My workplace is toxic: 48%

• My workplace values people: 52%

10. High Performance Culture

• How does a culture form?

• 1. The belief system and style of the original leader(s)

• becomes embedded into the daily operation.

• 2. The external environment shapes the behaviors

• needed for initial success.

• 4. Traditions emerge and relationships are created

• that define the business.

• 5. Leaders and employees pass down the rules to new

• team members.

11. High Performance Culture

• Characteristics of change-ready cultures:

• 1. The senior team has credibility

• 2. Leaders and employees are in a state of readiness

• 3. The organization manages transition well.

• 4. Clarity about direction is never in question

12. High Performance Culture

• Culture Shaping Moments:

• Every breathe you take, every move you make, they are watching you!

13. High Performance Culture

• Culture Shaping Moments:

• The daily words, behavior, events, and decisions that reinforce who you want to be

14. High Performance Culture

• 8 Principles for Shaping Organization Culture:

• 1. Craft a clear, aligned game plan

• 2. Select and develop a team that models the game plan

• 3. Relentlessly communicate and teach the game plan to the

• team

• 4. Establish appropriate performance measures and targets

• 5. Reward, celebrate, and discipline the right things

• 6. Keep your listening systems well-oiled and use them

• 7. Monitor the shelf life of your systems, talent, products, and

• services

• 8. Integrate internal and external branding

15. High Performance Culture

• Alignment Model

Clear Game plan Select Educate Reward Listen Measure Reinvent Brand

16. Principle 1: Craft a clear, aligned game plan

• Creating Alignment

• Recent research on execution:

• Companies typically only realize about 60% of their strategies potential value because of defects and breakdowns in planning and execution.

• Michael C. Mankins and Richard Steele

• Harvard Business Review

17. Principle 1: Craft a Clear, Aligned Game Plan

• Recent research on employees in organizations states:

• 37% say they have a clear understanding of what the organization is trying to achieve and why

• 20% say they are enthusiastic about their team and organization goals

• 20% said they have a clear line of sight between their tasks and their teams and organizations goals

• Source: Stephen Covey

• The 8 th Habit

18. Principle 1: Craft a Clear, Aligned Game Plan

• Rain Dancer Restaurant

• Ft. Lauderdale, Florida

• 1973

• Create Experienced

• Meaningfulness!

19. Principle 1: Craft a Clear, Aligned Game Plan

• The Game Plan

Vision Core Strategies Team Values Key Initiatives

20. Principle 1: Craft a Clear, Aligned Game Plan

• The Vision

• - Bold

• - Inspiring

• - Easy to say

• - 10 year shelf-

• life

21. Principle 1: Craft a Clear, Aligned Game Plan

• Core Strategies

• What do you want to be great at?

• - Great Service

• - Low Prices

• - Cool Atmosphere

• - Convenience

• - World Class Quality

• - Sustainability

22. Principle 1: Craft a Clear, Aligned Game Plan

• Team Values

• Articulate clear team values that support your vision

• - Discipline

• - Respectful

• - Humble

• - Honest

• - Resilient

23. Principle 2: Select and develop a team that supports and executes the game plan.

• Technical capabilities

• Leadership Style and values alignment

• Branding for Talent

24. Principle 2: Select and develop a team that supports and executes the game plan.

25. Low Extent High Extent Source: B.Z. Posner and W.H. Schmidt, Journal of Business Ethics

26. Principle 3: Relentlessly communicate and teach the game plan to the troops

• - Core curriculum

• - Intranet

• - Leadership workshops

• - Rallies t