Building enterprise social into your environment Chris Hopkins Technical Product Marketing Manager...
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Building enterprise social into your environment Chris Hopkins Technical Product Marketing Manager – SharePoint & Yammer Microsoft Corporation [email protected]
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Transcript of Building enterprise social into your environment Chris Hopkins Technical Product Marketing Manager...
Building enterprise socialinto your environment
Chris HopkinsTechnical Product Marketing Manager – SharePoint & YammerMicrosoft Corporation
Outline & Agenda
• Understanding Microsoft’s Enterprise Social Vision• Comparing SharePoint Social Capabilities with Yammer• Choosing the solution / features that will help you align your social capabilities with
Microsoft’s vision
• IT challenge - SP & Yammer working together• on-premises & cloud integration
• Developer challenge – integrate Yammer with LOB applications• Embed• OpenGraph API• REST
• Q/A
Enterprise Social from Microsoft
Enterprise Social…
•Everyone talks about it
•Nobody really knows how to do it
•Everyone thinks everyone else is doing it
•So, everyone claims they are doing it
Facebook for enterprise?
IMEmailPhone Voice & Video
Social Networking
Evolution of Enterprise Communication
Send an email to Post
• Targets• Network - [email protected]• External Network - [email protected]• Group - [group]+[network]@yammer.com, [email protected]• Conversation – ‘Email Me’ the conversation to yourself then reply
yammer+re+366139360+net+107+acefe2c34b446f8c7f89d4c6710e4f1dd1737487@yammer.com
• Additional Information - http://support.microsoft.com/kb/2783933
• Use the tools you are familiar with• Embedded Images• Cannot do from Yammer UI
• Links• Attached Documents• Do these go to Files - Yammer
Consumer Social Growth
>350 million TWEETS PER DAY
>1 billion ENGAGED USERS
~25% INTERNATIONALCALL MINUTES
TWITTER FACEBOOK SKYPE
Employee Engagement
She engages employees in a two way conversation
about company culture via a group
conversation and by creating a poll.
Employees at all levels share their ideas via
the company newsfeed making them feel more
engaged and connected to the overall vision.
The top initiative of the company’s new
CEO is to drive employee retention by giving every employee
a voice.
Give employees a voice and ensure they have the information and tools they need to make a difference.
Companies with sociallyengaged employees see:
18% higher productivity
51% lower turnover
They use a team site, conference calls, and
IM to manage the project and
collaboratively edit documents in the
cloud.
The team uses newsfeeds to stay in sync, reducing email traffic and making it easier for people to know where things
stand.
A cross-functional project team is
managing a world-wide product launch.
Team Collaboration
boost in productivity with social seen by organizationsand companies
20%-25%
Teams can connect, learn from each other, and solve business challenges – inside and outside the company.
McKinsey, The Social Economy, July 2012
Connected Organization
Employees have an intranet that is social, easy to use, and can connect employees and systems across the enterprise.
Employees use Yammer embedded into their SharePoint
intranet to have vibrant discussions on
important topics.
Executives are able to get real-time feedback
from employees on important
announcements and initiatives quickly make changes.
A company wants to ensure its employees have a place to find
up-to-date information on the company.
Time spent searching for company information is reduced by 35% by using social technologies
McKinsey, The Social Economy, July 2012
Yammer now available as part of Office 365
https://www.yammer.com/about/pricing
Integrate
LOB Apps
The current landscape
• SharePoint 2013 provides social capabilities built into the platform• Yammer is a purpose built social network
• Multiple social solutions are confusing• What is the roadmap? What is Microsoft investing in?• What should we implement - Yammer or SP Social?
• Multiple feature sets are also confusing• Document storage and collaboration – who does what?
Basic IntegrationOption to replace SharePointNewsfeed with Yammer
Yammer app for SharePoint
Connected ExperiencesNew experiences that combine social, collab, email, instant messaging, voice, and video
DeeperConnectionsUser experience
Single sign-on
Office Web Apps
Summer 2013
Fall 2013
Yammer & Office 365 Integration Roadmap
Social Capability Comparison
Networks
Internal - External
Groups – Public / Private – Secret
FeedsNotes, Polls
Profile
Who you areManage Preferences
Files
Sharing and collaborationWeb Apps
Tagging / Following / Mark Official / Praise
Integration – Embed / REST
Yammer
Farm / Tenant
Typically not external
Sites - Team Portal
Site FeedOneNote, Surveys
My Sites – AD Sync’d
Who you areTasks
Files - Libraries
ECM – Sharing, Collaboration, etc.Web Apps + SkyDrive Pro
Tagging / Following
Integration – CSOM / REST
SharePoint
The right tool when…
• The winner is…
Social• The conversation layer across the platform and LOB
applications• following, tagging, liking, mentioning, private
messages
Document Management• Enterprise class document management
• Versioning, history• Records, eDiscovery, Site Mailboxes• OneDrive for Business
Project Management• Enterprise class project portfolio management
• Task list, schedule, resource management and reporting
IT Story
Getting your organization started and integrated
Getting started with Yammer is easy…
• Freemium – sign up w/ email verification ([email protected])• Get your social and collaboration journey started for all devices• Someone may have already started your network ;-)• Only verified corporate email will be allowed to join the network• Subdomains are supported
but require configuration by Microsoft Support
• Enterprise – requires Activation and provides access to…• Administration tools• branding, user management, data export
• Directory Sync (ADFS) & SSO support• Subdomains are supported
but require configuration by Microsoft Support
Only available with Yammer-provisioned SKUs
4 - Post-Activation(optional)
2 - Pre-Activation
3 - Activation
1 - Purchase
Click‘Activate Yammer’
Receive Yammer admin welcome email
Log into Yammer or Create Account
Add users via the Yammer Admin Center
Appoint additional Yammer admins Setup DirSync
All Office 365 E SKUsSPO + Yammer (Plan 1 & 2)
Log into O365Admin Portal
Add and verifycompany domain
Assign Global Admins to company
domain
Complete Activation Guidehttps://about.yammer.com/yammer-activation-guide/overview/
User Experience Flow for Yammer Activation
Keep In Mind
• All O365 tenancies are set up on a company.onmicrosoft.com domain upon purchase.
• Customers must take steps to add their company.com domain in order to Activate Yammer.
• Global Admins must assign themselves to their company.com domain to be synced as Yammer Verified Admin
• Users in O365 are not automatically added to Yammer• Verified admins must add users directly to Yammer from within the Yammer Admin Center.
• Changes made in Yammer do not transfers back to O365• including users and Yammer Admin assignments
CONFIDENTIAL – FOR INTERNAL YAMMER/MICROSOFT USE ONLY
Todays Options for Integration
Switch Newsfeed -> Yammer: http://aka.ms/yam365
Coming in SharePoint 2013 SP1 to on-prem
App & setup: http://aka.ms/yamapp
Install the latest update
Yammer Switch Yammer App Guidance
TechNet document: http://aka.ms/R20nzw
Removing the SharePoint Server social web parts from My Sites and
Team Sites
Hiding user interface controls that provide social functionality
Yammer App Guidance
Yammer with SharePoint Online
• Turn it on
• Replaces Newsfeeds disabled
• Enables Search link• Redirect to Yammer search url
• Does not embed any of your feeds
Yammer with SharePoint Online
• You probably want more than just the change to the Newsfeed
• Use the Yammer App for SharePoint• Embed relevant feeds on the
appropriate pages• Replace on My Sites
• Newsfeed web part• Activity feed web part
• Replace on Team Sites• Site Feed
• Following• Documents – SkyDrive• Sites - Sites
Yammer with SharePoint on-premises
• Manage user accounts• Directory Sync• Add AD users• Remove AD users• Sync/map properties
• SSO• Work with Yammer support
• Use the Yammer App for SharePoint• Customize the experience using
Yammer Embed• Replace on My Sites
• Newsfeed web part• Activity feed web part
• Replace on Team Sites• Site Feed
Directory Sync +- SSO
• Directory Sync• Automatically create Yammer accounts for newly provisioned users in your directory• Automatically disable access to Yammer when users are disabled in your directory• when the next sync run executes
• Automatically update user profile information from your directory attributes• Explained - http://www.lifeonplanetgroove.com/setting-yammer-directory-sync-office365/
• SSO• Automatically provisions Yammer users• Uses ADFS credentials for Yammer login• Immediately restricts access for disabled/deleted users• ADFS token is not returned
• Can be used with Yammer DirectorySync tool• Explained - http://www.lifeonplanetgroove.com/yammer-sso-adfs/
Integration Demo
Developer Story
Yammer IntegrationEmbedUse Yammer Embed to add feeds, follows, objects and likes into any business application or platform
Response to the Dynamics CRM activity show up on the Yammer feed
IntegrateUse Open Graph to surface updates in Yammer from any business application or platform
Responses to post show up in Yammer and CRM
“Richard Dickenson just updated Sales Opportunity in Dynamics.”
“Join the conversation! Add yourquestions and comments here.”
Information from Dynamics CRM appears in the Yammer
Activity Stream
CustomUse the JS SDK or direct via REST APIs to build your own interface and completely customize the social experience in any business application or platform
Embed
• Embed a specific feed into your application• Provides a UI to that feed that can be embedded in many applications• Based on simple HTML + JavaScript• Reference Yammer JS library• Provide your app ID• Provide your network• Provide feed parameters
• Ex. Yammer Web Part• Deploy App for SharePoint• Provide feed parameters
New Embed reference<script src="https://assets.yammer.com/javascripts/platform_embed_packaged.js"></script>
JavaScript SDK - REST
JavaScript wrappers to REST endpoints
• Reference JS library
• Make Request
REST
JSON based EndPoints• JSON example
/api/v1/users.json/1506770930
• XML has been deprecated
Integration Demo
Embed & REST
Conclusion
Source: McKinsey, : The Social Economy, July 2012
Yammer is an enterprise platform
• Control• resides with the admins, not the individuals
• Integration• Integrates with any enterprise application to bring data out of disconnected systems onto
one platform everyone can access
• Enterprise SLAs and a customer success program
• Deployment• Can be implemented and set up immediately• Upgrades are automatic & continually adapt to end user needs
• Reporting• eDiscovery and activity reporting
Yammer Developers Network
• What is the YDN?• Community support for Yammer developers• https://www.yammer.com/yammerdevelopersnetwork
• List of Partner Apps• https://www.yammer.com/[yourdomain]/apps• https://www.yammer.com/yammerdevelopersnetwork/apps
Technical Resources
• Yammer Success Center• Administration & Security• Admin guide - Data Export• Security guide - Directory Sync - Single Sign-On
• Yammer Developer Center• API documentation, sample code, App dashboard• Yammer Embed - REST API - Open Graph
• SharePoint integration resources• Make Yammer your default social network in Office 365 • Yammer App for SharePoint• Integrate Yammer with on-premises SharePoint 2013 environments (white paper)
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Yammer Tips & Resources
Send an email to Post
• Use the tools you are familiar with• Embedded Images• Cannot do from Yammer UI
• Links• Attached Documents• Do these go to Files?
• Targets• Network - [email protected]• External Network - [email protected]• Group - [group]+[network]@yammer.com, [email protected]• Conversation – ‘Email Me’ the conversation to yourself then reply
yammer+re+366139360+net+107+acefe2c34b446f8c7f89d4c6710e4f1dd1737487@yammer.com
• Additional Information - http://support.microsoft.com/kb/2783933
Reply to email
Add a double hyphen – above your default signature to keep it out of your Yammer message
Use keyboard shortcuts
Type question mark (?) [Shift]+[/] to show these shortcuts..
Resources
• Yammer Plans & Pricing - Basic vs. Enterprise Network features• Sites, Blogs & Twitter• Welcome To Your Social Journey | Enterprise Social Customer Success |
The Rise Of Enterprise Social Networks | Yammer Success Center | Discover SharePoint• Blogs: Yammer | SharePoint blog Twitter: @Yammer @SharePoint @Office365
• Press• How Microsoft got its own employees to use Yammer • Microsoft Creates ‘Yammer North’ in Redmond to Learn New Software Tricks• Yammer Accelerates Momentum Following Microsoft Acquisition • The Yammer journey so far at NAB
• Research• Bring your own service: Employees want social tools at work, despite company restrictions
• Evolution of the networked enterprise: McKinsey Global Survey results• Yammer’s 2013 Business Value Survey Results
Technical Resources
• Yammer Success Center• Administration & Security• Admin guide - Data Export• Security guide - Directory Sync - Single Sign-On
• Yammer Developer Center• API documentation, sample code, App dashboard• Yammer Embed - REST API - Open Graph
• SharePoint integration resources• Make Yammer your default social network in Office 365 • Yammer App for SharePoint• Integrate Yammer with on-premises SharePoint 2013 environments (white paper)
Translations
• Post in native language• Yammer does the translation – BING translator
