Building Enterprise Customer Portals With Liferay
-
Upload
rivetlogic -
Category
Technology
-
view
1.604 -
download
3
description
Transcript of Building Enterprise Customer Portals With Liferay
![Page 1: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/1.jpg)
Rivet Logic Corporation114100 Isaac Newton Square N.Suite 210Reston, VA 20191Ph: 703.955.3480 Fax: 703.234.7711 ARTISANS OF OPEN SOURCE
Building Enterprise Customer Portals with
LiferayJuly 24th, 2012
Presented ByAlaaeldin El-Nattar, Vice President
Rivet Logic Corporation
![Page 2: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/2.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Rivet Logic Overview
• Award-winning professional services focused on enabling:
• Collaboration and Community Platforms
• Enterprise Content Management
• Web Content Management and Portals
• Using Leading Open Source Software
• Company Facts
• Headquartered in Reston, VA
• Regional Offices in Boston, New York City, Los Angeles
• Near-shore Development Center in Costa Rica
2
![Page 3: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/3.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Rivet Logic and Liferay
• Platinum Level Partner
• Certified Services Partner since 2006
• Certified Training Partner
• Active Community Contributor
• 30+ Liferay projects
3
![Page 4: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/4.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
LIFERAY USE CASES
4
![Page 5: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/5.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Liferay Use Cases
5
• Great fit for
• Intranets
• Extranets
• Internal Collaboration Sites
• Social Community Sites
• Consumer facing Websites
• Customer and Self-Service Portals
![Page 6: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/6.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Liferay Use Cases
6
• Great fit for
• Intranets
• Extranets
• Internal Collaboration Sites
• Social Community Sites
• Consumer facing Websites
• Customer and Self-Service Portals
![Page 7: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/7.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Liferay as a Customer Portal
• One of the best fits for Liferay
• Site based architecture is ideal
• OOTB Handles:
• Membership
• Permissions
• Personal pages
• Social collaboration and networking
7
![Page 8: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/8.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Sensus8
Examples
![Page 9: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/9.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Air Liquide9
Examples
![Page 10: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/10.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Telx10
Examples
![Page 11: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/11.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
CHALLENGES&
sOLUTIONS
11
![Page 12: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/12.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Challenge - Information Architecture
• Information Architecture determines portal success
• What information is important?
• Must obtain customer feedback during design phase
• What maps to a Site?
• What maps to an Organization?
• Role matrix
12
![Page 13: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/13.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Solution - Information Architecture
• Understand Liferay’s architecture fully
• Involve a customer sample during requirements definition phase
• Set expectations around usability and permissions
• e.g. You shouldn’t have too many roles!
13
![Page 14: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/14.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Challenge - Integration
14
• Integration is paramount
• Integration points differ from one client to another
• Ease of integration is dictated by external integration points
• Reusable integration layer is key
• Transaction management is not easy
![Page 15: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/15.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Solution - Integration
15
• Liferay’s Service Builder
• An integration friendly library
• Abstracts integration layer from integration destination
• OOTB integrates with:
• Databases
• Remote APIs
• Web services
• REST
• JSON
![Page 16: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/16.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Challenge - Flexibility
16
• Short-term vs Long-term thinking
• Solution must be flexible to handle new requirements
• Solutions must allow for implementation of new features
• Users now expect Web based solutions to constantly evolve and get better
![Page 17: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/17.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Solution - Flexibility
17
• Liferay as a platform allows for:
• Implementation of custom applications
• Customization of any part of Liferay’s core functionality - safely
• Development using almost all standard frameworks
• Pluggable customizations
![Page 18: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/18.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Challenge - Branding
18
• Customers have different logos
• Personalized customer experience is preferable
• Look and feel
• Application behavior
![Page 19: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/19.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Solution - Branding
19
• Liferay Themes allow each customer to have a different look and feel within one Liferay instance
• Customer sites can have unique customer related meta-data if needed
• Site based architecture allows for per-customer personalization
![Page 20: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/20.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
INNOVATION
20
![Page 21: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/21.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
Innovation
21
• Customer interactions do not have to be unidirectional
• Think outside the box
• B2C interaction is typical
• Dashboards
• Customer service
• C2C interaction is a powerful concept
• Social collaboration between customers could be a good revenue generator
![Page 22: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/22.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE
DEMO
22
![Page 23: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/23.jpg)
Copyright © 2012. Rivet Logic Corporation. All rights reserved. ARTISANS OF OPEN SOURCE23
Q&A
![Page 24: Building Enterprise Customer Portals With Liferay](https://reader035.fdocuments.net/reader035/viewer/2022062702/554c1448b4c905ec518b4c07/html5/thumbnails/24.jpg)
ARTISANS OF OPEN SOURCE
Rivet Logic Corporation114100 Isaac Newton Square N.Suite 210Reston, VA 20191Ph: 703.955.3480 Fax: 703.234.7711
rivetlogic.com
blogs.rivetlogic.com
facebook.com/rivetlogic
youtube.com/rivetlogic
twitter.com/rivetlogic
Learn more