Building Bots with Watson Conversation

© 2015 IBM Corporation

Stefania KaczmarczykDeveloper Advocate

No Code Bot Building with Watson Conversation

2Page© 2015 IBM Corporation

“An Internet bot, also known as web robot, WWW robot or simply bot, is a software application that runs automated tasks (scripts) over the Internet. Typically, bots perform tasks that are both simple and structurally repetitive, at a much higher rate than would be possible for a human alone.” - Wikipedia

Bots

“A chatterbot (also known as a talkbot, chatbot, Bot, chatterbox, Artificial Conversational Entity) is a computer program which conducts a conversation via auditory or textual methods. Some chatterbots use sophisticated natural language processing systems, but many simpler systems scan for keywords within the input, then pull a reply with the most matching keywords, or the most similar wording pattern, from a database.” - Wikipedia

Chatbots

https://en.wikipedia.org/wiki/Computer_program

https://en.wikipedia.org/wiki/Conversation

https://en.wikipedia.org/wiki/Natural_language_processing

https://en.wikipedia.org/wiki/Database


Lyft it from Facebook


An AI teaching assistant for an artificial intelligence class at Georgia Tech

“Jill Watson”


But first! Get a service deployed.

Hint: Go to bluemix.net


Now start bashing out some intents.

© 2015 IBM Corporation

Just kidding. No code.


You Know Nothing of Language


Feedback and Repetition

– Don’t ask the speaker to repeat themselves too often

– Confirm details: “Your order was made on September 1, 2016 right?”

– Get to the point and take the short route when appropriate

– Remember details about them


Intents

– What’s the weather?

– I need new glasses

– Where is the closest pizza place?

What a user wants to do even if they don’t know that they want to do it. ere


Entities

– Pizza toppings

– Car makes

– Articles of clothing

Nouns and their synonyms. Adding variation that the bot can narrow down to a specific choice and store.


Dialog – conversation_start

– Anything else


Testing the Bot


Brainstorm a Bot – Scope – avoid scope creep

– Start a conversation with someone else and see how they ask questions

– Pick an industry or a tough task like calling tech support

– Imagine a life without other humans


Getting Advanced: Context Objects

– Store user selected variables

– Store details about the user

– Feed information to your app

– Turn the user into their own SQL search builder


Recall – Directly recall or store the user’s text: <? Input.text ?>

– Echo or store an entity: @coffee

– Recall a context variable: <? $username ?>


Loop Back – Reroute the user to another conversation path

– Avoid repeating logic

– Reprompt


Next Steps – Connect the conversation service to an app

– Store responses in a database and look for edge cases

– Connect it to an actual robot

For a basic chat dialog with Node.js fork the code at: http://bit.ly/2djEkfa


Credentials!

Building Bots with Watson Conversation

Technology

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