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Transcript of BUILDING BETTER WORK - Training.com Asia · INTERPERSONAL SKILLS – BUILDING BETTER WORK ... Build...
INTERPERSONAL SKILLS – BUILDING BETTER WORK
RELATIONSHIPS Interpersonal skills is a life skill aimed at building strong personal and professional achievement. Many employers look at
this life skill as a differentiator between a good and great employee. Organizations are looking for people who can work well
with team members and interact effectively with people within and outside the department. Since people are uniquely and
predictably different, it is pertinent to understand individual behavioral together with strategic interpersonal
communication, negotiation and conflict resolution techniques to enrich effective interpersonal skills and maintain a win-
win harmonious workplace relationship.
Course Objectives
Appreciate the uniqueness of individuals in interpersonal skills
Build interpersonal communication to interact with influence for win-win relationship
Build trust and gain respect from co-workers for harmonious workplace relationship
Raise emotional intelligence in interpersonal relationships
Gain insights into strategies and techniques on conflict resolution
Sharpen your listening skills which is the core to effective communication
Methodology
This stimulating program will maximize understanding and learning through 40% of lectures, 60% of practical
assignments, behavioral, EQ and NLP techniques, profiling and assessments. It will be a highly interactive program
that requires energized participation, games & video clips, group exercise, sharing and debriefing.
Course Details
Trainer : PRISCA LOKE
Date : 4-5 Jan 2017 (2 days)
Venue : Amcorp Mall, Petaling Jaya
Scheme : PSMB - SBL
Who’s Suitable for this?
This course is for all
professionals, supervisors and
managers with management
responsibility who needs to
develop and improve their
interpersonal skills.
Individual Price
RM1, 350 per pax (exclusive 6%GST)
Group Discount (3pax and above)
RM1, 200 per pax (exclusive 6% GST)
Early Bird Price (Before 9 Dec’16)
RM1, 147.50 per pax (exclusive 6% GST)
EARLY BIRD DISCOUNT
Get 15% off if you sign up before 9 Dec 2016
Course Outline
MODULE 1 – UNDERSTANDING FUNDAMENTALS OF INTERPERSONAL SKILLS
Interpersonal Skills is a Key Differentiator between a Good and Great Staff
The Appearance of Strong Interpersonal Skills
Discovering your Communication Style and Understanding Others to Enhance Interpersonal Relationships
Core Areas in Interpersonal Skills
MODULE 2 – BUILDING INTERPERSONAL COMMUNICATION BLOCK
Common Interpersonal Communication Pitfalls and Barriers
Understand Cultural and Language Barrier for Good Communication
Building Relationships with Approachability, Tact and Diplomacy
Verbal and Nonverbal Communication Intelligence
WM Communication Factor to Foster Better Relationship
Sharpening Active Listening with Understanding Skills
o Listening or Hearing
o Seek First to Understand, Then to be understood
o Listener Profiles
o Barriers to Effective Listening Skills
o Cultivating Effective listening Skills
MODULE 3 – WORKPLACE HARMONY WITH INTERPERSONAL RELATIONSHIP MANAGEMENT
The Importance of Relationship Competency for Self and Others
Raising Emotional Intelligence in Interpersonal Relationship
o Building Attachment Bonds, Creating Trust
o Collaboration and Cooperation
o Team Capabilities
o Leverage on Diversity
Major Relationship Management Strategies in Current Trend
o Take Feedback Well
o Remember the Little Things that make an Impact
MODULE 4 – DEALING WITH PEOPLE AND CONFLICT RESOLUTION
Understanding the “Is and Is Not” about Conflict
Types and Stages of Conflict at Workplace
How Conflicts Happen with Conversation Turns Crucial
o Common Outlook of Crucial Conversation
Unhealthy Pathways: Silence or Violence
Characteristics of Silence and Violence
The Power of Words
Strategies and Techniques to Manage Conflicts for Positive Results
o 8 points Conflict Resolution
o C32A Ways to Deal with Conflicts
o The Whole Work of Negotiation
Reflecting
Clarification
Assertiveness
Trainer Profile
PRISCA LOKE LAI FONG
Certified Neuro Linguistic Programming Practitioner
Prisca Loke is a Behavioral & Career Consultant (Institute of Motivational Living, USA), Certified Neuro Linguistic Programming
Practitioner (American Board of NLP), Impact System© Coach (Billy Kueek International, Singapore), Lay Counselor
(Singapore), Certified HRDF Trainer (Malaysia), Masterclass Trainer (Billy Kueek International, Singapore) and Certified
Professional Secretary (International Assoc of Administrative Professionals, USA). Aspiring to be a life changing artist, her
lifelong passion is to coach, mentor, develop and transform young aspiring leaders into valuable, sustainable human capital
for business and corporate environments. Her personal motto is “effectiveness and efficiency for excellence." Prisca is the former training manager with a renowned property developer and has accumulated more than 28 years of
valuable work experience in industries such as property development, property services, retail and legal. Her core expertise
covers:
Personality Profiling (applying psychometric tool to gain understanding behavior of self and others to enhance team,
communication and relationship).
Clients : Elco Management, Sepang Aircraft Engineering, Cargotech, Tractors Malaysia, Muhibbah Engineering, Freight Mark,
TechnoFit, InfoTrek, Cerebos, Exact Asia Devt, Ministry of Education, TA Securities.
General Administration (administrative processes, filing and records management, getting things done with time
management system)
Clients : DRB Hicom and subsidiaries, PHN Industry, Genetec Technology, Sunrise Bhd, UEM-Sunrise, Tebrau Teguh, SPC
Industries, Crimson Logic, Petronas, Hoe Huat Hang (Kulim), Mitsui OSK, Sime Darby Industrial, Patco Malaysia, Wilhemsen
Ship Management.
Communication (interpersonal skills, business writing, corporate grooming, presentation skills, coaching, customer service)
Clients : Domino’s, Pusat Pakaian Hari-hari, Nettium Sdn Bhd, Chye Hup Hing (JB), Eckhart Glass (JB), Elco Management,
Ministry of Education, Sepang Aircraft, Sunrise Berhad, TA Securities, Cargotech, AmLife, Hotel Impiana, Nik Hussain &
Partners, Bank of Tokyo, Protec group.
Her training methodology to achieve learning and inspire participation include : mixed tools of behavioral psychometric, NLP
and EQ techniques, 40% lecture and 60% workshop-based with hands-on games and activities by team or pair-up or individual
reflection, discussion and presentation (all participants are encouraged to speak up), role play, video clips, real work examples
and experiences.