Building An Service Oriented It Organization
-
Upload
naveed-husain-cio-pmp-itil -
Category
Business
-
view
693 -
download
0
description
Transcript of Building An Service Oriented It Organization
20,500 Students
650 faculty
1000 + adjuncts
Beautiful 77 acre campus-urban yet suburban
Located in the most diverse borough in NYC
Support 140 different nationalities.
A microcosm of New York.
Background
Agenda
1. Introduction 13:05-13:102. Strategic Planning & Planning sets the basis 13:10-
14:003. ITIL & Project Management 14:00-14:304. Break 14:30 -
15:005. Project Planning, Change-management
& Change Control 15:00-15:306. Monitoring, Control, and tools 15:30-16007. Discussion
Story of an IT Department
Uncoordinated
Redundant Resources
Ineffective
Marginalized
Cost Center
Reactive
Lacking focus
The Roadmap
DEVELOP A VISION AND A MISSION BASED ON THE GOALS OF THE INSTITUTION
GIVE THE DEPARTMENT PURPOSE
BUILD A TEAM
INSTILL A CULTURE OF CARING AND RESPECT
RESPONSIBLEACCOUNTABLECONSULTATIVE/SUPPORTEDINFORMED
RACI
Institutional Priorities
Increase Enrollment
Create an attractive environment physically and virtually Integrate services across processes
Raise academic quality
Enhance programs and services through
External funding sources
Use the College’s broader perspective of to create value & warranty
Planning
“Long-range planning does not deal with future decisions, but with the future of
present decisions.”
-Peter Drucker
The Nature of Planning
1. Thinking about the future
2. Organizing those thoughts
3. Writing them down
Plans are resource driven
““The Use of Resources The Use of Resources Should be Planning DrivenShould be Planning Driven””
Plans Affect the Budget
The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission) and its desired accomplishments (goals).
Plans Affect the Budget
It’s really important to focus when landing.
Benchmarking
Financial Resources and Resource Providers
1.Tuition (Students, Parents, Grantors)
2.Governmental Appropriations
(Legislators, Governor, Staff, Central
Boards)
3.Gifts (Individuals, Corporations,
Foundations)
4.Grants (Agencies, Corporations,
Foundations)
Financial Resources and Resource Providers
“If we don’t know where we’re going, any road will get you there.”
-Alice in Wonderland
Financial Resources and Resource Providers
1. Handle Only a Few Topics2. Provide Palpable Benefits to
Participants 3. Explain How Plans Affect the Budget4. Choose an Appropriate Planning
Period5. Choose a Timely Planning Cycle 6. Develop Strategies
The Product of a Strategic Planning Process Should Be:
A StrategyA Strategy
-or--or-
A Set of StrategiesA Set of Strategies&&
VSEVSE
Financial Resources and Resource Providers
Mission:Mission: The kinds of things the institution willdo, the role it will play as defined by the services it will provide and for whom
Goal:Goal: What it is that the institution wants to accomplish within its role?
Strategy:Strategy: The way in which the institution will play its role—the normative way in which it will do things
Strategic Goals
I. Advance our academic programsII.Build a culture of communityIII.Solidify our financial foundation
The distinctions between a “mission,” a “goal,” and a “strategy” are not nearly as meaningful as the uses to which they are put:
1. To mobilize a decentralized organization
2. To bring an appropriate and helpful focus to its activities
3. To serve as criteria for priority setting and for the allocation of all resources of the institution
4. To provide a competitive advantage
•Build on our present strengths in the natural sciences by reinforcing our consortial doctoral programs in biology, biochemistry, chemistry, and physics
•Invest strategically in psychology, specifically neuropsychology and applied behavior analysis, and earth and environmental sciences
•Have at least three sciences disciplines be among the top 50 undergraduate and graduate programs in the country within ten years.
The InstitutionThe Institution’’s Mission or Role in s Mission or Role in SocietySociety (Expressed in Key Words)
1.Prepare students to be leaders in a global
society
2.Provide a rigorous liberal arts education
3. Offer a curriculum that allows students to
graduate with the ability to think critically,
address complex problems, explore various
cultures and use modern technologies and
information resources
•Workshop Exercise
The InstitutionThe Institution’’s Desired s Desired Accomplishments or GoalsAccomplishments or Goals
1.Advance our academic programs 2.Build a culture of community3.Solidify our financial foundation
•Workshop Exercise
The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission), its desired accomplishments (goals), its situation, and the ways in which it will tend to do things (strategies) as it pursues those desired accomplishments within the context of its role and situation.
Plans Affect the Budget
Plans Affect the Budget
Strategic Plan Committee Implementation Sequence
Lead Responsibility
Start Date
Complete Date
Priority Hires Budgets for Hiring
Other Funding Needs
Budgets for Others
3.5
Appoint nationally recognized teachers in language pedagogy to work with our existing language departments to guide curricular reform as well as appoint faculty throughout the College who are interested and able to teach courses in a range of disciplines, including natural and social sciences, in languages other than English.
Jennifer Eddy, Sue Henderson, Jackie Davis, Tamara Evans, Gary Braglia, Madhulika Khandelwal, Hong Wu
SEYS Chinese pedagogy faculty, critical language pedagogy
Jennifer Eddy
1. Appoint Chinese pedagogy faculty full time tenure track2. Appoint research assistants and/or graduate research assistants
1. $41,624 - $71,9742. Research Assistant - $31,897Graduate Assistant - $9,811
1. Tuition (Students, Parents, Grantors)
2. Governmental Appropriations (Legislators,
Governor, Staff, Central Boards)
3. Gifts (Individuals, Corporations,
Foundations)
4. Grants (Agencies, Corporations,
Foundations)
Workshop Exercise
Financial Resources and Resource ProvidersFinancial Resources and Resource Providers
Choose a Financial Resource:
Choose a Resource Provider:
List what you believe the above named resource provider might have in mind regarding the desired accomplishments or goals of the institution. Compare the institution’s goals with those of its resource providers.
Workshop Exercise
The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission), its desired accomplishments (goals), its situation, and the ways in which it will tend to do things (strategies) as it pursues those desired accomplishments within the context of its role and situation.
Plans Affect the Budget
The only admissible defense of a proposal to increase resources or to decrease resources should be how consonant the proposal is with the role of the institution (mission), its desired accomplishments (goals), its situation, and the ways in which it will tend to do things (strategies) as it pursues those desired accomplishments within the context of its role and situation.
Plans Affect the Budget
Guiding Principles for Building Your VSE Page ?
Creating a Unified Message
BLACKBOARD
REGISTRAR
BURSAR
DISCIPLINE IN AREA OF STUDY
SKILLS MARKET ABLILITY
SKILL SET
DEGREE
CPE
ACADEMIC LIFEACADEMIC LIFE
STUDENT LIFE
GRADUATE CONCERNS
ALUMNI LIFE
1 2 3 4
Creating a Unified Message
SENIOR/MENTOR ACCESSVIRTUAL CAFÉE-MAILGROUP CALENDARSSCHOLASTIC MEETINGSSPORTING & ENTERTAINMENTKIOSKSPORTABLE & MOBILE COMPUTINGDISCUSSION FORUMSCHAT GROUPSINTERNATIONAL STUDENTS
ACADEMIC LIFE
STUDENT LIFESTUDENT LIFE
GRADUATE CONCERNS
ALUMNI LIFE
1 2 3 4
Creating a Unified Message
JOB PLACEMENT
TRANSCRIPTS
RECOMMENDATIONS
MENTORING PROGRAMS
SCHOOL PRIDE
RENAISSANCE STUDENT
PROGRAM VOLUNTEERS
GIFTS AND DONATIONS
ACADEMIC LIFE
STUDENT LIFE
GRADUATEGRADUATE CONCERNSCONCERNS
ALUMNI LIFE
4321
Creating a Unified Message
HOMECOMING
JUBILEE CELEBRATING
COMMENCEMENT
NOTABLE ALUMS
TESTIMONIALS FOR QC
RECOMMENDATIONS TO QC
ACADEMIC LIFE
STUDENT LIFE
GRADUATE CONCERNS
ALUMNI LIFEALUMNI LIFEEMAILSEMAILS
NEWSLETTERSNEWSLETTERSWEBSITEWEBSITE
4321
The Ladder of Inference Tab 1
Page 7
I TAKE ACTION (BASED ON MY BELIEFS)
I ADOPT BELIEFS ABOUT THE WORLD
I DRAW CONCLUSIONS
I MAKE ASSUMPTIONS(BASED ON MEANINGS ADDED)
I ADD MEANINGS (CULTURAL AND PERSONAL)
I SELECT DATA
OBSERVABLE DATA AND EXPERIENCES (What a video camera would capture)
*Adapted from Chris Argyris
Reorganize
Chaos is
Create value
SURF & Noah
Communication
Organizational Change-Management
Demonstrate success
Funding & Partnership
Always look beyond IT
Page 8
POWERFUL
New Department Design
Foundation & Continuous ImprovementAssess yourself (SWOT)
Mitigate you risks
Determine your value
Demand more from yourself
Stop doing everything
Stop being mediocre
Rally the forces
Attempt a “BHAG” – Jim Collins
Continuous Improvement Process
ITIL
What is ITIL? “ITIL is the abbreviation for the guideline IT Infrastructure Library, developed by CCTA, now the OGC (Office of Governance Commerce) in Norwich (England) developed on behalf of the British government.
Project Management Institute
ITIL Service Delivery
Discussion
1. What is the difference between a project and operational maintenance?
2. Is upgrading a PBX a project?3. Changing an e-mail system from on-site to cloud a project?
1. Clear definitions of projects, maintenance, service become important
2. These definitions need to be global in view and while local in use.
Communication & Change-management
•Change-management board•Communication plan•Standardized communication procedures•Set expectations
Project Management-Steps to transparency
Building Governance for an ERP
Converging Academic & Administrative Priorities
Starting with communication
tools on campus create platform for
innovation SURFCONNECTED
CAMPUSWEBSITE
Develop a Center for Excellence in Teaching that responds to the needs of the General Education Review, where technology has taken a central role in the development of curriculum.
Meet the needs of the new faculty who are accustomed to using technology effectively in the classroom:FYI PROGRAM WITH INTEL GRANTMERLOT “NOT RED WINE”LAPTOP PROGRAM FOR ECONOMIC RADIO STATION AND TV STUDIO
Build web-based services for students, faculty and staff, incorporating portions of the new Enterprise Resource Planning System that will integrate financial, human resource and student systems into a centralized data warehouse CUNYfirstBuild networks beyond the college and University. Shared Services internally and externally
Continuous Improvement
It doesn’t really matter whether you can quantify your results. What matters is that you rigorously assemble evidence-quantitative or qualitative, think like a trial lawyer assembling the combined
body of evidence, then think of yourself as a laboratory scientist assembling and
assessing the data.
-Jim Collins “Good To Great”