5 Steps To Deliver The Fastest Mobile Shopping Experience This Holiday Season
Building a Shopping Experience for the Future of Mobile ... · Building a Shopping Experience for...
Transcript of Building a Shopping Experience for the Future of Mobile ... · Building a Shopping Experience for...
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Building a Shopping Experience for the Future of Mobile Commerce
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TO ASK QUESTIONS LIVE, VISIT SLIDO.COM AND SEARCH #MAU18
B O X E D
Who We Are
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the first computer at Boxed
B O X E D
Story of Success
20142013
Humble Beginnings
2016
Expansion
2015
Explosive Growth
2017
Embracing The FutureMove Fast, Learn Fast• Fresh delivery launched in NYC
• Second fulfillment center
opened in Las Vegas, NV
• Launched web
• Founded in CEO’s garage
• First fulfillment center opened
in Edison, NJ
• Launched mobile app
• Fourth fulfillment center
opened in Dallas, TX
• Prince & Spring private brand
launched
• Launched its first automated
fulfillment center
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WHAT’S THE OPPORTUNITY?
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$200B, 3 Players
98%
2% 0%
Offline Online Mobile
Wholesale Club Industry
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the world we live in
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A familiar tale…
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OUR STRATEGY?
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BE RELEVANT TO THE
CUSTOMER IN EVERY WAY
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• Know the customer, their shopping behavior and continually optimize for it • Have a ridiculous CX.• Unexpected fun discovery of products and experience• In-house creative team partnering closely with data science and product teams• Take risks and constantly test…but course-correct ASAP!• Be consistent in your showcasing your values and tell YOUR story
how, you ask?
of course, not all customers are created equal
Product Optimization
Brand Positioning
Channel Strategy
Pricing
New Product Development
User Experience
Loyalty & Retention
Cross Selling
the value of segmentation
Meet Claire (a.k.a. Jen)
40-ish,female,
successful, busy, cool
Jen plans her purchase—Best customers spend less time between orders...
...but spend more time planning and building their cart.
Time between orders
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BE TRUE TO WHO YOU ARE...
MOBILE OR NOT
but more importantly…
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values-driven content
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give the ecommerce experience a soul…for a change
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the ultimate win
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Great Service
Right Assortment Ease of Use
Great Execution
Making customers happy
THANK YOU!