Building a High Impact Talent

Management Organization

3 Keys to HR Success in the New Economy

AGENDA

Christopher FordDirector of HR OperationsSilicon Valley Bank

Our Presenters

Building a HITM Organization

Dick FinneganCEO

C-Suite Analytics

Austin MuzumdarSVP, Client SuccessHRsoft

Brian SharpChief Marketing OfficerHRsoft

AGENDA

Why do this webinar?

Building a HITM Organization

More than just software.

AGENDA

The Results are in…

Building a HITM Organization

Traditional Talent Management practices are not working.

71% of workers are disengaged

“Actively Disengaged: employees

Costs U.S. businesses $500B per year

Employee turnover has been

Increasing for the last 5 years

Source: Gallup

AGENDA

Most vendors are not helping…

Building a HITM Organization

More complicated problems. More complicated software.

AGENDA

The Shift

Building a HITM Organization

“Today’s HR organization is no longer judged by its

administrative efficiency – it is judged by its ability to

acquire, develop, retain and help manage talent.”

Innovation Comes to HR. The New Bold, CHRO

AGENDA

The Shift

Building a HITM Organization

“HR’s role is to be more than a corporate arbiter,

policeman or records keeper – it’s to build a more

competitive workforce aimed to support corporate

strategy.”

Don Adams, Bashas’ HR Director

AGENDAHigh Impact Talent Management™

Strategic HR

Effective Line Managers

Engaged Employees

Building a HITM Organization

AGENDAPoll Question

Building a HITM Organization

What area of High Impact Talent

Management is most important to you

this year?

a. Strategic HR

b. Effective Line Managers

c. Engaged Employees (retention)

d. All of the above

e. None of the above

AGENDAWebinar Goal: Start Your Strategy

Building a HITM Organization

Talent TakeawaysStrategy + Technology

AGENDA

Strategic HR

Building a HITM Organization

AGENDAStrategic HR

HR success will be measured by the business impact

of it’s strategic talent management initiatives.

Building a HITM Organization

The HITM ShiftFrom administrative to strategic – aligned with business goals

The HITM ResultAttract & align top talent with organizational goals

leading to better business results

AGENDAPoll Question

Building a HITM Organization

What has the greatest impact on your HR

strategy?

a. Available Time

b. Company Goals

c. Current Initiatives

d. Budget & Resources

e. All of the above

AGENDAStrategic HR: The Practicioner

Building a HITM Organization

Christopher FordDirector of HR OperationsSilicon Valley Bank

Strategic Alignment

HR Value Proposition

Tactical Implementation

AGENDAStrategic HR

Building a HITM Organization

Strategic Alignment

Alignment with company strategy

How can HR support?- Sometimes process.

- Sometimes technology. - Sometimes both.

Being strategic is about understanding the company's strategic plan and

providing value added services to support it.

AGENDAStrategic HR

Building a HITM Organization

HR Value Proposition

Is HR fully engaged in the company strategy?

Tailor services for the workforce you want to build

Recruiting

Compensation

Culture

Benefits

Adding value is not about the “HR initiative of the day”.

Needs to be a thoughtful process on what will best help the company.

AGENDAStrategic HR

Building a HITM Organization

Tactical Implementation

Foundation of strategic success

You have to execute!

Priorities

Planning

People

Process

Inability to execute, can create cross-functional conflicts.

AGENDAStrategic HR

Building a HITM Organization

Christopher FordDirector of HR OperationsSilicon Valley Bank

Talent Takeaways

Do you have strategic alignment?

Create a plan & team to start on top priority

Are your initiatives in support of those objectives?

AGENDA

Effective Line Managers

Building a HITM Organization

AGENDAPoll Question

Building a HITM Organization

What are your priorities for your line

managers this year?

a. Leadership development

b. Skills development

c. Better tools

d. Engagement initiatives

e. Employee retention

AGENDAEffective Line Managers

Line Managers, not HR, are the key to employee

engagement, retention & productivity.

Building a HITM Organization

The HITM ShiftEmpowering managers with effective decision and management support tools.

The HITM ResultDevelop better leaders of more engaged &

productive employees

AGENDAEffective Line Managers: The Vendor

Building a HITM Organization

Austin MuzumdarSVP, Client SuccessHRsoft

Empowerment

Support Tools

Coaching

AGENDAEffective Line Managers

Building a HITM Organization

Manager Empowerment

Everything starts with trust

Trusted managers = empowered managers

Empowered managers = engaged employees

AGENDAEffective Line Managers

Building a HITM Organization

Coaching

Give specific direction

Consistency with support & action

Make time for your managers

Allow them to make mistakes

AGENDAEffective Line Managers

Building a HITM Organization

Tools

Provide decision support (maintains alignment)

Use tools for accountability & transparency

Create your own “HR Angel”

AGENDAEffective Line Managers

Building a HITM Organization

Austin MuzumdarSVP, Client SuccessHRsoft

Focus on improving decisions & actions

Ask your managers about the tools they want/need

Create a manager engagement plan

Talent Takeaways

AGENDA

Engaged Employees

Building a HITM Organization

AGENDAEngaged Employees

Higher Engagement =

Higher Sales + Higher Profits + Higher Productivity

Building a HITM Organization

The HITM Shift1 on 1 employee-focused programs (vs. surveys, award programs, etc)

The HITM ResultRetain top talent with lower costs and fewer

resources

AGENDAEngaged Employees: The Consultant

Building a HITM Organization

Dick FinneganCEO

C-Suite Analytics

3 Critical numbers to know

26-30%

$1.53 Billion

Spending our money wrong –

it has nothing in common with the managers.

AGENDAEngaged Employees

Building a HITM Organization

Getting to the managers

How Not To Do It

Get surveys & have HR do it.

Give managers 30 day action plans

Putting managers in training classes

How To Do It

Focus on engagement scores

& how to increase them

AGENDAPoll Question

Building a HITM Organization

Have your engagement scores

significantly increased over the past

2 years?

a. Yes

b. No

c. Not Sure

AGENDAEngaged Employees

Building a HITM Organization

Solving the engagement & retention problem

AGENDAEngaged Employees

Building a HITM Organization

The Stay Interview

Stay Interviews are 1-1 meetings

between leaders and their newly-

hired and continuing employees to

improve engagement & retention

Train all leaders from executives to first-line supervisors to…

Build trust

Conduct stay interviews

Develop stay plans

Forecast each employee’s individual retention

AGENDAEngaged Employees: The Consultant

Building a HITM Organization

Dick FinneganCEO

C-Suite Analytics

Managers need to do it (not HR)

Talent Takeaways

Build 1-1 Stay Plans

AGENDAHigh Impact Talent Management™

Strategic HR

Effective Line Managers

Engaged Employees

Building a HITM Organization

AGENDA

The High Impact Panel

Building a HITM Organization

Dick FinneganCEO

C-Suite Analytics

Austin MuzumdarSVP, Client Success

HRsoft

Christopher FordDirector of HR Operations

Silicon Valley Bank

Building a HITM Organization

Strategy Session

HRsoft.com

answer questions

share resources

offer solutions

Building a HITM Organization