Collaborate for SuccessHow to make friends and

improve access to your library resources

Saint Mary’s College of CA

Moraga, California

4000 FTE

High Undergraduate: Liberal Arts

Master’s Large:

Business

Education

SMC Library Staff

invested in access

• Catalog Librarians

• Electronic Resource

Manager

• Reference Librarians

• Periodical Manager

• Instruction Librarians

• Interlibrary Loan

Manager

• Acquisitions Manager

• Your Face Here

Our Partners:

Vendor Representatives

Imagine the best vendor representative

What one trait characterizes this person?

We’ll collectively create the behavioral description

to hire the best representative

Respond at PollEv.com/lindawobbe

or Text LINDAWOBBE to 37607 once to join, then text

your message

Mystery Partners:

Product Developers

Problem:

Knowledge-base errors

Solution:

Trouble tickets!

Problem:

Databases requiring plugins

Solution:

Refuse to buy new content*

Problem:

Open URL dis-function

Solution:

Work up the hierarchy*

Problem:

Mobile platform breakdown

Solution:

Product developer*

Problem:

Accessibility compliance

Solution:

Collective pressure*

Problem:

Databases designed to sell

Solution:

Vendor visit*

Problem:

MARC Records

Solution:

Vendor feedback*

Opportunity:

Licenses

Solution:

Ask for what you want

Opportunity:

Standards

Solution:

Participate & Feedback

Opportunity:

Trials and beta testing*

Solution:

Participate, Give Feedback

Solution: You!

Feedback that counts

Trouble Tickets

Work up the hierarchy

Vendor visits

Power of the collective: committees and

Discussion Lists

Solution: You!

More feedback that counts

Licenses

Trials and Beta Testing

Advisory Boards

Standards Committees

Marketing Feedback

Solution:

*Vendor Representatives

Poll Results: What defines a great vendor

representative?

https://www.polleverywhere.com/free_text_polls/x

oESKYx0D8a80nT

Empathetic

Responsive

Listening

Intellectual Curiosity

Inquiring Mind

Honesty

Solution: Partner with

Vendor Representatives

Poll Results: Do these same traits define a Librarian

vendors want to work with?

https://www.polleverywhere.com/free_text_polls/x

oESKYx0D8a80nT

Empathetic

Responsive

Listening

Intellectual Curiosity

Inquiring Mind

Honesty

Solution: Collaboration

We make a difference

Empowered - we can make a difference

Partner with your representatives

Band together - committees, discussion lists,

consortia

Don’t be silent

Thank you!

Slides will be posted on SlideShare

http://www.slideshare.net/lindawobbe

Paper is on Google Docs and linked from Slideshare

https://docs.google.com/document/d/1y7qLKGIY

TfpciuJZD7QUIOkPcKQT3idKis2y-

lbhVF0/edit?usp=sharing

Questions or comments?

References ANSI/NISO. (2012). SERU : A Shared Electronic Resource Understanding,

(May).

Brooks, S. (2006). Introduction: The importance of open communication between libraries and vendors. Journal of Library Administration, 44(3-4, March 2015), 1–4. doi:10.1300/J111v44n03-01

Burke, R. (2014). [philosophy of working with vendors].

NASIG Core Competencies for Electronic Resource Librarians. final version.(2013).

National Information Standards Organization. (n.d.). Retrieved April 23, 2015, from http://www.niso.org/home/

Section 508 Of The Rehabilitation Act. 29 U.S.C. 794d (1998). USA.

Section508 Laws | Section508.gov. (n.d.). Retrieved April 23, 2015, from http://www.section508.gov/section508-laws

Trainor, C., & Price, J. (2010). Digging into the Data. Library Technology Reports, October, 15–26.

US Department of Justice. The Americans with Disabilities Act of 1990 and Revised ADA Regulations Implementing Title II and Title III, 1990 Laws/Regulations 1–51 (2014).

Wong, E. (2015). [personal communication].