Buddy Bonner [email protected] Central Zone Leader November 16, 2011.
12
-
Upload
mervin-bell -
Category
Documents
-
view
213 -
download
1
Transcript of Buddy Bonner [email protected] Central Zone Leader November 16, 2011.
Positive Confrontation Skills
When working with people, leaders face conflict of some sort on a daily basis. We do not all agree all the time!
Additionally, as school based leaders working with students, parents and staff members, myriad opportunities for conflict or disagreement exist on a daily basis.
As leaders, several question arise regarding conflict: How can we establish a culture that diminishes conflict? What should we do when conflict emerges? What strategies work best to diffuse or resolve conflicts?
Positive Confrontation Skills
Objectives
Discuss effective strategies used to address confrontations in a positive
and productive manner.
Role play scenarios to implement confrontation reduction strategies.
Positive Confrontation Skills
How should I prepare for this meeting? I am afraid it might
be difficult.
Positive Confrontation Skills
Decide if you have “it”—the ability to supervise people and programsKnow when to get involvedKnow the “facts” from all perspectivesApproach the issue from a service or helping perspective
Use “common” senseMaintain objectivityKnow what you want to accomplish with the meetingDocumentation or not? If you believe documentation is necessary, work with a supervisor on your incident report.Have a plan and write it out on a note card
Positive Confrontation Skills
What should I do during the
meeting?
Positive Confrontation Skills
Use your note card to guide the meetingFollow the plan…unless the unexpected occursStay focused on what you want to accomplishHave your documents orderly and accessibleMaintain safetyUse “common” senseBe respectfulSpeak persuasively and not abrasivelyDo not get emotional
Expect participants to be emotionalDo not argueListen….then listen some moreAsk questions to clarifyDevelop an action plan for after the meeting if appropriateBe flexible and do not paint yourself into a cornerKnow when to terminate a meeting and get a supervisor for assistance
Positive Confrontation Skills
How should I follow up with the
employee after the meeting?
Positive Confrontation Skills
Adhere to the action plan
Complete the documentation necessary
Monitor the situation
Address any ongoing deficiencies
Be prepared to make a tough decision if problems continue
Positive Confrontation Skills
Role Playing Activity
Gossiping Employees Meeting with Upset Parents
Working with Difficult Staff Members Addressing Dress Code Issues
Counseling Employees on Attendance
Positive Confrontation Skills
Resource List
How to Win Friends and Influence People—Dale Carnegie
Lincoln on Leadership—Donald Phillips
Crucial Conversations—Kerry Patterson, et. al.
Crucial Confrontations—Kerry Patterson, et. Al
Good to Great—Jim Collins
Positive Confrontation Skills
Questions?
