BRYAN DOUGLAS HENSLEY14951 Walden Springs Way

Jacksonville, FL 32258(904) 860-2172 – cell ٠hensleybry@yahoo.com

SUMMARY OF QUALIFICATIONS

Business Executive with track record of success in administration and operations. Proven ability to overcome political obstacles and implement successful, high-profile projects across areas including education, healthcare, safety and housing. Creative and results-oriented professional who maintains adherence to strict budgetary controls, improves organizational performance, and exceeds customer expectations. Effective communicator, collaborator and problem-solver who is actively engaged in and well-respected by the community.

PROFESSIONAL EXPERIENCE

JUSTICE COALITION, INC., Jacksonville, FL 2016

President and Chief Executive OfficerDirected all functions of this not-for-profit corporation that serves victims of violent crime.

Developed plan for expanding revenue generating activities to support existing and new programs Built new partnerships, establishing relationships with funders, and political and community leaders. Refined external and internal communications to create a stronger brand. Ensured excellence in providing services to crime victims, including advocacy, counseling and

assistance with the criminal justice system. Directed program evaluation and accountability of fiscal administration, communications and operations. Redesigned the online donation site to make it easier for supporters to make ongoing contributions.

STATE OF FLORIDA – DEPARTMENT OF CHILDREN & FAMILIES, Jacksonville, FL 2005 - 2016

Regional Deputy Director – Judicial Circuit 4 (2011 - 2016)Served as second-in-command to the Regional Managing Director.Developed and managed projects to improve service delivery and increase operational effectiveness.

Directed the development and implementation of the Circuit 4 Child Abuse Prevention Plan. Established the Child Death Prevention Consortium to address and reduce preventable child deaths. Created the Safe Sleep Task Force to address the leading cause of infant death in Northeast Florida.

Since its creation, the rate of unsafe sleep-related deaths was reduced by 50%. Served on the Circuit 4 implementation team for the Child Welfare Safety Methodology Led the effort to open a health clinic at the Schell-Sweet Community Center that wi ll reduce health

disparities in 32209 and adjacent areas. Assisted in the development of the successful grant proposal for increasing children’s health coverage. Aligned the Circuit’s Foster Care Redesign project with local service providers to ensure that children in

care receive quality health care, behavioral health services and other community resources, reducing the number of children in foster care by more than 60% in Northeast Florida.

Worked with financial institutions and other agencies to create a community financial literacy initiative. Served on community boards including SAMHSA System of Care (Board Treasurer); Jacksonville

Children’s Commission; Early Learning Coalition of Duval; Juvenile Justice Advisory Board; Healthy Start Coalition; CareerSource Northeast Florida Board; United Way RealSense Board; Family Foundations 1000 in 1000 Leadership Council; Child Welfare Early Education Partnership, Wise Money Week.

Lead Operations Manager – Judicial Circuit 4 [Duval, Clay, Nassau Counties] (2010 - 2011)

BRYAN DOUGLAS HENSLEY2 | P a g e

Directed operations for ACCESS (economic self-sufficiency), Adult Protective Services, Substance Abuse and Mental Health programs, and Community Relations. Led a team of 250-275 employees.

Chaired the Champions Interagency Team which developed solutions for difficult child welfare cases. Served on the Foster Care Redesign Team which led to a 60% reduction in children in out of home care. Served on the Region Adult Protective Services Redesign Team (chaired the Circuit 4 team); Education

Interagency Team for the three Circuit 4 counties; Region Quality Council. Managed the development and implementation of the Circuit’s Child Abuse Prevention Plan. Re-engineered ACCESS operations, reducing application backlog to its lowest historical level and

improved performance on all key indicators including a reduction in average days to process benefits from 19 to 13 days during a time when applications for benefits increased by more than 40%.

Created the ACCESS Transition Unit to prepare new workers and improve the work of veteran workers, reducing the average time for new staff to be able to handle full caseloads from 10 to 5 months.

Performance and Planning Manager – Northeast Region (2005 – 2010)Directed, developed and deployed performance improvement, strategic planningand business planning initiatives. Provided technical assistance and business consultation to the Region’s Community Based Care (CBC) agencies.

Analyzed performance data, conducted gap analyses and developed strategies to eliminate gaps. Taught the Department’s “Supervising For Excellence” training course. Served as Regional Coordinator for the Florida TaxWatch. Established Quality Improvement (Green Belt) Teams and guided them through process improvements;

reengineering efforts resulted in Region CBC agencies to consistently perform at the top of the Statewide Performance Leaderboard for four consecutive years, winning 50 Davis Productivity Awards.

CITY OF JACKSONVILLE, Jacksonville, FL 1996 - 2005

Assistant Management Improvement Officer/Business Manager (2004 - 2005)Department of Parks, Recreation and EntertainmentDirected human resources, administrative, purchasing, quality control and process improvement functions. Led the Strategic Planning Team for the entire city government.

Developed and managed contractual agreements between the Department and local organizations. Oversaw the implementation of the Business Plan and directed the plan’s implementation. Led the successful deployment of the City’s Employee Performance Management System, serving as

implementation Coach/Consultant. Developed the first Department Balanced Score Card, exceeding goals by more than 70%.

Assistant Management Improvement Officer/Chief Operating Officer (2002 – 2004)Jacksonville Children’s CommissionServed as the Commission’s Second-in-Command, managing all day-to-day operations. Directed human resources, administration, internal auditing, quality control and process improvement.

Analyzed performance data, conducted gap analyses and developed strategies to eliminate those gaps. Established and led project teams to examine and re-engineer business processes. Led the effort to design and develop the Commission’s Jacksonville Children’s Center. Directed the functional re-organization of the Commission.

Assistant Management Improvement Officer/Deputy Director (1996 – 2002)Department of Community Services

BRYAN DOUGLAS HENSLEY3 | P a g e

Served as Chief Operating Officer, overseeing daily operations, administration and a $60 million budget. Created and led the Departmental Quality Management Board, which oversaw process improvement efforts.

Assisted in the development and operation for the City’s first Criminal and Juvenile Justice Office. Acquired grants for criminal/juvenile justice programs and established office to implement them. Created and directed the City’s Office of Volunteer Services. Directed the City’s strategic planning process in the year the City won the Governor’s Sterling Award

and in the previous year when the strategic planning process won the Sterling Best Practice Award.

JACKSONVILLE HOUSING AUTHORITY, Jacksonville, FL 1988 - 1996

Project Manager, Blodgett Redevelopment (1991 – 1996)Directed a politically-sensitive, $50 million project that included demolition of 654 public housing units, relocation of residents, delivery of social services, acquisition of land, development of new housing.

Assisted affordable housing developers with preparing federal tax credit applications. Served on planning team and as consultant for the redevelopment of the Oaks at Durkeeville. Developed the 158-unit Blodgett Villas; the 100-unit Senior Citizen Village; the 155-unit Oak

HammockApartments and a 150-slot, state-of-the-art childcare center.

Housing Development Specialist (1988-1991)Directed staff for the Mayor’s Commission on Housing and designed affordable housing programs.

Authored “A Housing Strategy for the City of Jacksonville”, which led to the creation of the Sulzbacher Center, Jacksonville Housing Partnership and Jacksonville Housing Authority.

Created and acquired funds for “Moving Up” through which public housing residents became homeowners.

FORMAL EDUCATION AND CERTIFICATIONS

Bachelor of Arts in Political Science, University of Florida, Gainesville, FLPhi Theta Kappa National Honor Society

Sterling Examiner – Florida Sterling CouncilCertified Trainer– Essential Training Skills ProgramCertified Leadership Development Trainer – The Leadership ChallengeCertified in Grant Proposal Writing – The Grantsmanship CenterCertified Contract Manager – State of Florida Office of Contracted Client ServicesGreen Belt–Lean/Six SigmaCertified in Housing Development– Florida Department of Consumer Affairs

COMMUNITY ACTIVITIES

CareerSource Northeast Florida – Board of DirectorsFoster Closet (resource dispensary for foster parents) – Board of DirectorsNeighborhood Alliance Development Corporation – Board of DirectorsBig Brothers Big Sisters – Mentor to former foster youthJacksonville Community Council, Inc. (JCCI)– “Children 1-2-3” Inquiry; Quality of Life Index; JAX2025Leadership Jacksonville – Graduate, Class of 1999Citizen’s Planning Advisory Committee (Southeast District) – Mayoral appointmentDivine Mercy House (home/school for pregnant teens) – Founding Board Member; grants developer