british airways innovative business management myers briggs type indicator

7/29/2019 british airways innovative business management myers briggs type indicator

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BA Innovative Business

Myers Briggs Type Indicator

Dr Garry McDowell


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Today Session

Introduction to MBTI

Group Work on How to Use MBTI


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What is MBTI

Inventory based on the work of Carl Jung

Jung suggested that we all have inborntendencies or preferences to use brains in

different ways Katherine Briggs and Isabel Briggs Myers

developed the inventory based on Jungs

work The MBTI questionnaire used today is

based on >50 years of research


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What is MBTI

Tool to help you

Understand yourself and your behaviours

Appreciate the strengths and weaknesses of

others

Communicate more effectively with others

Improve relationships with others at home and

at work


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What is MBTI

It is NOT a test: there is no right or wrong

answer

MBTI measures your type not your trait

MBTI score indicates clarity of preference,

not strength of ability


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Basic assumptions about type

Jung said that:

Humans perform 2 central activities we take

in information and we make decisions

We have a preferred way of doing this

This preference is inborn

Our MBTI type describes this preference


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Preference: the handedness

activity

Sign you name with your usual hand

Now sign your name with your other hand

How did that feel Did you use more energy for one than the

other

But you coulddevelop your ability to signyour name with your non-preferred hand.


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Preferences

Jung identified 8 preferences

4 opposing pairs

All of the preferences are equally useful and

valuable

A question of energy: we use less energy

behaving in a preferred way


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Preferences

The 4 pairs of preferences answer the

following questions:

Where do you get your energy from

How do you like to take in information

How do you make decisions

What lifestyle do you prefer


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Extraversion and Introversion

Extraversion

Preference is for

drawing energy from

the outside world ofpeople, activities and

things

Like variety and action

Introversion

Preference is for

drawing energy from

ones internal world ofideas, emotions and

impressions

Likes quiet for

concentration


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E and I

Develop ideas

through discussion

Learn by talking and

doing Do-Think-Do

Tends to speak

quickly Sentences are often

long

Develop ideas

through reflection

Learn by reading and

reflecting Think Do Think

Tends to speak slowly

Pauses beforespeaking and

between sentences


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Sensing and Intuition

Sensing

Preference for taking

in information through

the 5 senses andnoticing what is actual

Focus on immediate

issues

Intuition

Preference for taking

in information through

a 6

th

sense and notingwhat might be

Focus on future


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S and N

Provides a realisticpractical perspective

Collects facts

Draws on their ownexperience in problemsolving

Asks for/offers

evidence Questions begin:

What? / Why?

Provides imaginationand meaning

Collects ideas and

impressions Uses lateral thinkingfor problem solving

Asks for/offers new

ideas Questions begin:

Why?


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Thinking and Feeling

Thinking

Preference for

organising and

structuring informationto decide in a logical

and objective way.

Task focus

Feeling

Preference for

organising and

structuring informationto decide in a

personal, values

orientated way

People focus


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T and F

Decisions based on

logical analysis

Fair and firm

Applies rules and policiesconsistently

Head can rule heart

Weights objective

evidence What others have done is

of little interest

Decision based on values

Trust and empathy

Applies values

consistently Values harmony and

consensus

Heart can rule head

Wants to like and be liked What others have done

matters


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Judging and Perceiving

Judging

Preference for living a

planned and organised

life Focus on getting

things done

Decisive

Perceiving

Preference for living a

spontaneous and

flexible life Focus on process

Leaves things open for

as long as possible


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J and P

Talks about goals

Likes order, stability

and certainty

Offers opinions andadvice

Wants timescales

agreed

Talks about direction

Likes continuous

change

Adapts to othersviews

Flexible about time


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Effects of Type Preference on

Work Situations (1)

Extraversion

Like participating actively in a variety of tasks

Are often impatient with long slow tasks

Act quickly, sometimes without thinking

Find phone calls a welcome diversion

Develop ideas by discussing them with others

Like having people around and working in

teams


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Type and Work (2)

Introversion Like quiet and private space for concentration

Tend to be comfortable working on one project for along period without interruption

Are interested in the facts and/or ideas behind theirwork

Like to think before they act, sometimes to the point ofnot acting

Find phone calls intrusive Develop ideas alone through reflection

Like working by themselves or in small groups


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Extraverts and Introverts

To focus on ideas and internal issues

To help them concentrate on one thing ata time

To encourage them to carefully consideralternatives before taking action

To provide calm and quiet

To develop ideas through discussion To encourage them to think before they

speak.


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Introverts needs Extraverts

To focus on people and external issues

To encourage them to take a broader view

To encourage them to take risksoccasionally

To provide energy and enthusiasm

To develop ideas through reflection To encourage them to speak even if they

havent yet made up their mind


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Type and Work (Cont)

Sensing Like using experience and standard ways to solve

problems

Enjoy applying skills already perfected

Seldom make errors of fact, but may ignoreinspirations

Like to do things with a practical bent

Like to present the details of their work first

Prefer continuation of what is, with fine tuning Proceed step-by-step, accurately estimating the time

needed.


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Type and Work (cont)

Intuition

Like solving new, complex problems

Enjoy the challenge of learning something new

Seldom ignore insights but may overlook facts Like to do things with an introvert bent

Like to present an overview of their work first

Prefer change, sometimes radical, to continuation if

what is

Proceed in bursts of energy, following their

inspirations as time goes by.


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Sensing Types Need Intuitive

To bring up new possibilities

To apply imagination to a problem

To see signs of impending change To have enthusiasm

To see trends and possibilities

To face difficultly with enthusiasm To show them the potential of the future


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Intuitive need sensing types

To bring up pertinent facts

To apply experience to a problem

To read the fine print To have patience

To keep tract of detail

To face difficultly with realism To remind them of the joys of the present


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Type and Work

Thinking Use logical analysis to reach conclusions

Can work without harmony, concentrating instead onthe task

Upset people inadvertently by overlooking thereemotions

Decide impersonally, sometimes paying insufficientattention to peoples wishes

Tend to be firm minded and ready to offer criticism

Look at the principles involved in the situation Want recognition after task requirements are met or

exceeded.


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Type and Work

Feeling Use values to reach conclusions

Work best in harmony with others

Enjoy meeting peoples needs, even in small matters

Let decisions be influenced by their own and otherpeoples likes and dislikes

Are sympathetic and dislike, even avoid, tellingpeople unpleasant things

Look at the underlying values in the situation Want appreciation throughout the process of working

on a task


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Thinkers need Feeling types

To persuade

To conciliate

To anticipate how others will feel To arouse enthusiasm

To sell

To take into account others views


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Feeling Types need Thinkers

To analyse

To organise

To find flaws To be consistent

To tell

To stand firm against opposition


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Type and Work

Judging Work best when they can plan their own work and

work to their plan

Enjoy organising and finishing tasks

Keep focus on what needs to be completed, ignoringother things that come up

Feel more comfortable once a decision has beenmade about a thing, situation or person

Decide quickly in their desire for closure Seek structure and schedules

Use lists to prompt action on specific tasks


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Type and Work

Perceiving Want flexibility in their work

Enjoy starting tasks and leaving them open for lastminute changes

Want to include as much as possible, thus deferringneeded tasks

Feel comfortable staying open to experiences, notingwanting to miss anything

Post pone decisions because of a search for options

Adapt to changing situations and feel restricted withtoo much structure

Use lists to remind them of possible things to do whentime allows


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Judging types need Perceiving

Types

To provide flexibility and challenge

To encourage them to consider all the

options before deciding

To help them to embrace change

To encourage them to be more multi

tasking


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Perceiving types need Judging

Types

To provide structure and clarity

To encourage them to make decisions

To provide a degree of stability To encourage them to finish one project

before starting another.


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Type Combinations

ST practical and matter of fact

SF sympathetic and friendly

NF enthusiastic and insightful

NT logical and ingenious

SJ realistic decision maker

SP adaptable realist

NP adaptable innovator

NJ visionary decision maker

british airways innovative business management myers briggs type indicator

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