Brian Bailey Resume
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Brian Bailey 1334 Foster Street Cedar Hill, TX 75104 H: 972-898-2001 M: 972-898-2001 [email protected] Background, Objective Hard-working, entry-level tech support professional, looking to apply my education and experience to a job in network support and network communications. Areas of proficiency include Windows 8 Mobile Computing and Access, Internet Technologies, Windows 8 Installation and Deployment and Migration with a strength in Windows 7 Migration. Enthusiastic Help Desk professional seeking to benefit an IT Department with complex technical knowledge and strong leadership skills. Qualifications Critical thinker Proficient in Internet Technologies Strong knowledge of Wireless Proficient in Windows Communications Troubleshooting proficiency Proficient in Windows 8 Mobile Exceptional telephone etiquette Computing Access LAN aptitude Patient and diligent MS Office proficiency Vast technical knowledge Accomplishments Network Security Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment. Network Support Acted as first point of contact for all major technical issues, including power outages, system failures and disaster recovery. Oversaw infrastructure of three offices and acted as support for help-desk technicians and IT Department. Website Design
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Transcript of Brian Bailey Resume
Brian Bailey1334 Foster Street
Cedar Hill, TX 75104H: 972-898-2001M: 972-898-2001
Background, ObjectiveHard-working, entry-level tech support professional, looking to apply my education andexperience to a job in network support and network communications. Areas of proficiencyinclude Windows 8 Mobile Computing and Access, Internet Technologies, Windows 8Installation and Deployment and Migration with a strength in Windows 7Migration. Enthusiastic Help Desk professional seeking to benefit an IT Department withcomplex technical knowledge and strong leadership skills.
QualificationsCritical thinker Proficient in Internet TechnologiesStrong knowledge of Wireless Proficient in WindowsCommunications Troubleshooting proficiencyProficient in Windows 8 Mobile Exceptional telephone etiquetteComputing Access LAN aptitudePatient and diligent MS Office proficiencyVast technical knowledge
AccomplishmentsNetwork Security
Planned, installed, maintained and optimized documentation of all LAN/WAN/VPNnetwork hardware and software, security systems and communication links.Managed all clients network LAN/WAN hardware including routers, switches, loadbalancers and wireless networking equipment.
Network SupportActed as first point of contact for all major technical issues, including power outages,system failures and disaster recovery.Oversaw infrastructure of three offices and acted as support for help-desktechnicians and IT Department.
Website DesignCreated accent graphics, banner ads, icons, animations and logos using Photoshop andIllustrator.
Education and Training2016 Keller Graduate School of Management Irving, Texas, United States of America
Master of Science: Network Communications Management
to
3.2 GPADetermined wireless methods used to connect buildings and presented the way themethod transmits data back and forthThe advantages of the methodThe disadvantages of the methodThe costs of the methodWhether the costs are classified as opex or capexWhether any permits are required from the controlling jurisdictionWhether there are any legal requirements that must be meet before deploying itThe inherent security of the methodWhether you recommend this method and why or why not
Texas Southern University Houston, TX, United States of AmericaBachelor of Science: Interdisciplinary Studies with a concentration in Mathematics
3.1GPACoursework in Interdisciplinary Studies, Mathematics, Elementary and MiddleSchool Education
IP Telephony/VoIPSupplied VoIP solutions to problems with 100% accuracy.Created single solutions to VoIP issues and developed implementation plans to solveIP Telephony/ VoIP problems
Network Design and ManagementDeveloped integrated business and network design strategies for a WAN linking a toymanufacturing plant (located in Dallas, TX) with two distribution centers in LosAngeles, CA and Pittsburgh, PA.Evaluated the impact of the VoIP Transition on AT&T
Wireless Communication SystemsDetermined wireless methods used to connect buildings.Prepared a concise presentation that provided the executive team with all of theinformation they needed to select the best method for determining the availablewireless methods that could be used to buildings to each other and presented theseoptions to the executive team.Made recommendations to CEO on the best method of wireless transmission for theirbusiness
Dallas ISD Dallas, TX
2003
Portfoli
Professional January
Current
Teacher
Provided base level IT support to company personnel.Presented Telecommunications Network Plan to College Professors
June 2000to
August 2005
Worked independently and as part of a team to achieve a written plan detailing areal-world telecommunications project and an oral Project Presentation. Both thewritten and oral presentations detail network performance, scheduling, and budgetrequirements.
Greyhound Lines Inc. Dallas, TXCustomer Service
Collected customer feedback and made process changes to exceed customersatisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.
