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Transcript of Brand Book
BRAND GUIDE
TABLE OF CONTENTS
Our Story, History 6
Mission Statement 8
Tagline 9
Our Values 10
Target Audience 11
Brand Position, Our Vision 13
Franchise Commitment 26
Franchise Support 27
Franchise Structure 28
A Better Burger Like No Other 16
Our Menu 20
who we are
HOW WE WORK
WHAT WE SERVE
Our Logo 32
Icon Guidelines 34
Our Brand Colors 35
Tagline Guidelines 36
Spacing It Out 41
Word Cloud 42
Labelling The Boxes 42
Uniforms 47
Business Card & Letterhead 48
Communicating To The World 52
Keywords 53
When Communicating With Our Team 54
When Communicating With The Media 55
When Communicating With Our Patrons 56
HOW WE LOOK WHat we say
4
WHO WE ARE
5
Since starting in Israel, Burgerīm has expanded it’s burger revolution to North America
We realized that with a new target audience that we should re-brand the
Israel Burger Revolution.
These guidelines are our company’s blueprint, outlining how to apply our
North American brand identity in a consistent and inspiring way. From
our values to our visuals, this document gives you all the tools you need to
implement our new look and personality into all Burgerīm materials and
communications.
Starting A Burger Revolution
6
After years of consuming boring burgers, the two made a pact in 2008 to introduce a better kind of burger to the world.
What if they took the basic burger concept and offered an all-natural, fresh beef patty and infused it with their heritage
and love of the Mediterranean? Taking it a step further, they decided to also introduce a variety of meats and veggie
patties, toppings, spices, sides and salads to give the burgers flair and pizazz. Knowing they were on to something, the
boys added one final twist to their brilliant idea—why not make the burgers smaller so people could mix and match flavor
combinations, and really enjoy a custom dining experience? And thus—a Burger Revolution was born!
Since its inception, Burgerīm has stood behind its mission to offer the world a better kind of burger and ignite a burger
revolution. Understanding that “variety beats size any day!” we offer an array of gourmet toppings that supersede the
traditional ketchup and mustard scenario. With offerings such as hummus, tahini, and Moroccan spice dusted onion rings,
customers abandon the need to stuff their mouths with an oversized burger to compensate for taste. Our flavorful mini-
burger is just the right size to create a party in their mouths and the need to come back for more. With a sweet ‘beignet’, a
Moroccan small glazed donut hole paired with every burger as a special ‘thank you’ gift, customers can’t get enough
of Burgerīm.
OUR STORY
Cousins, Oren and Eric, understood the need for a new kind of burger when they both grew tired of the bland and processed meat patty and limited toppings.
7
In 2008, Tel Aviv’s burger industry was bustling with a variety of burger chains eager to satisfy the western cravings of Jerusalem’s globetrotting youth and food trending fanatics.
OUR HISTORY
Israel, being heavily influenced by American culture, had embraced the
All-American burger and could not get enough of the classic fare. With
burger establishments cropping up on every corner, Burgerīm set a
standard for the others to follow. With our offering of mini-burgers with
a variety of flavorful meats and delicious toppings, and fresh approach to
sides and salads, Burgerīm started a Burger Revolution.
Today Burgerīm has 62 franchises all over Israel and we continue to set
the bar high for burger establishments to penetrate the burger industry.
We now have our sights set on an international Burger Revolution and
have branched out to offer franchises in the North American market.
8
WHAT’s in the name?
OUR MISSION
Burgerīm in Hebrew means multiple burgers, and naturally when you
visit any Burgerīm location, you can expect to eat more than one! Our
name stands for variety, and we offer burgers with pizazz in multiple
increments of two’s, three’s and a deluxe box of sixteen.
To offer the world a better kind of burger and revolutionize a classic favorite, using fresh, all-natural and hormone-free ingredients, and spice it up with a Mediterranean twist.
9
TAGLINE
Gone are the days where people clamor for bland, boring burgers with lettuce, onion and a pickle.
The people want more! Burgerīm gives them more! We have created a burger that provides a taste
sensation—a burger that is infused with Mediterranean spice and pizazz, and will satisfy even the
most discerning customer. Our mini burgers are small enough for people to experience a variety
of choices in one sitting, and bold enough to leave them coming back for more! This better kind of
burger will revolutionize the burger industry and the way Americans eat burgers.
10
OUR VALUES
We believe it’s time the traditional burger threw in the towel and stepped aside to let a better kind of burger in
the ring.
We believe in a burger that stands for innovation and change, and doesn’t mind being a little spicy and a little
bold.
We believe in a burger that declares its individuality with a statement of taste, and not a boast about its size.
We stand for powerful, savory, refreshing and fun.
We stand for fresh, delightful, bold and revolutionary.
We stand for all natural, grass fed, delicious cuisine.
We stand for creating the ultimate success story for our franchisees, and a unique and flavorful dining experience
for our loyal customers.
what we believe
what we stand for
11
TARGET AUDIENCE
Our customers are heavily influenced by the latest trends in technology, fashion, social media and food offerings.
They have the latest Apple gadgets; love to tinker with the hundreds of apps downloaded on their iPhone and check in
on Twitter and Facebook when they dine at restaurants. They are mainly influenced by marketing trends and social media
feeds, and base their decisions on reviews online and from family and friends. They may even influence others and write
blogs or food reviews on what’s trending in their neighborhood. For them, food is not just fuel for the body, it is a multi-
sensory experience and their goal is to delight their taste buds and invite others to do the same.
They are also eco-conscious and support businesses that use sustainable materials and offer organic and all-natural
products. Health and wellness is an important part of their lifestyle and they tend to use products and eat foods that
support their beliefs. They stand behind companies who have a moral ethic code or cause attached to their brand and
who socially interact with their consumers. They love promoting socially and eco-conscious companies to their immediate
and social networks.
influencers
12
Our customers are hungry for a burger revolution!
With an equal mix of males and females between the ages of 22 and 45,
who are middle to upper-middle class, our patrons are as diverse as our
mini-burgers. They are energetic, full of life, and a little bold. They are
health conscious, appreciate the finer things in life, and enjoy great food
and a better burger. They are military, students or seniors who love to be
considered and enjoy a 10% discount. They want a menu that provides
delicious budget-friendly options, whether it’s payday or the end of
the month! Our customers love to stop by for a trio of burgers on their
lunch hour, or meet up with friends before a night out on the town, and
impress their date with the hottest food craze.
Our entertainment and corporate patrons love that we cater events and
office parties, and enjoy offering their guests something different and
delicious. Families order takeout for their children and hire Burgerīm to
cater their private parties and family gatherings. We haven’t forgotten
about the little ones! There is a special menu just for them, offering
individual mini burgers that are bite sized and perfect for their small
bellies.
general public
13
Burgerīm takes the all-American burger concept and revolutionizes it with Mediterranean fusion and pizazz and adding a mini-burger twist.
We have transformed the traditional dining experience and created a Burger Revolution that makes a bold statement with
delicious gourmet fare, sleek and chic decor, and a fun, invigorating atmosphere.
We take the product and quality of our food very seriously, which is why all our food is made with hormone and
preservative free ingredients.
We value our clients and the experience they have with our brand. Our environment welcomes people of all ages and
lifestyles. We offer a fun, warm and diverse experience that will revolutionize how people eat burgers in North America.
To be known as the brand that revolutionized how people eat burgers. To become an international household name and one of the most recognized burger chains in the world.
BRAND POSITION
OUr VISION
14
WHAT WE SERve
15
As part of our Burger Revolution, our restaurants offer a new twist on not
simply the food, but also the atmosphere, service, and overall experience
of fast food. Our culinary philosophy is simple: Revolutionize a classic
favorite using fresh, all-natural and hormone-free ingredients, then spice
it up with a Mediterranean twist. Add to that exceptional customer service
and a unique experience and a Burger Revolution is born!
Burgerīm is committed to providing the world a better kind of burger and sparking a revolution.
16
A BETTER BURGER LIKE NO OTHER
You won’t find ordinary here. Our savory mini-burgers are infused with Mediterranean flare and served with a variety of gourmet toppings, so you can customize to your taste bud’s delight!
Want natural? We’ve got natural. Our all natural, hormone-free meat and veggie patties are snuggled between light and
fluffy, egg washed French buns. We use 100% all natural preservative free fresh buns that are delivered daily, hot out of the
oven.
The party in your mouth continues with our variety of delicious sides and tangy salads, which are prepared with fresh
and bold ingredients. Whether you’re in the mood for Moroccan spice dusted French fries, our signature potato rounds
or skinny fries, or our special salad blends, we’ve got the perfect burger accessory for you! Our fresh lemonades, teas and
refreshing beverages are sure to quench your thirst.
At Burgerīm, we’re committed to offering a better kind of burger experience with food that’s refreshing, zesty and bold.
the food
17
THE SERVICE
We’ve transcended ordinary customer service to provide exceptional courtesy like no other.
Our friendly staff greets you with a warm smile and a “Baruch Haba,” a
Hebrew welcome, as you walk through the door! We deliver food, hot
and fresh right to the table, and provide a special treat with every burger
purchase—a sweet beignet that serves as an extra ‘thank you’ to
our customers.
We know that our customers work hard, and to stay connected even
during lunch hour, we provide free wi-fi service to accompany your meal.
We don’t stop at hello—we cater to your needs by providing clean and
attractive bathrooms, a warm, comfortable atmosphere, trained and
friendly staff, and a dining experience that exceeds your expectations.
18
We have transformed the traditional dining experience and created a Burger Revolution that makes a bold statement with delicious gourmet fare, sleek and chic decor, and a fun, invigorating atmosphere. We’ve created a tasty burger retreat, where you’ll find a surprisingly comfortable, yet trendy atmosphere where you can
nosh on our delicious cuisine. Our wooden tables are strategically placed close enough to facilitate social interaction but
never feel invasive or crowded. Speakers pump sounds of your favorite Top 40 hits and the Burgerīm vibe is cool, friendly
and sophisticated. It’s the perfect place to impress your date, have lunch with your friends, or even bring your family for a
fun and different burger experience.
We are more than just a burger restaurant—we’re a dining experience. We believe that great food is only part of the
equation toward achieving success. The most important ingredient is to maintain the loyalty of our customers by
providing a fun, interactive experience that keeps us connected to our fans and provides them many options to enjoy
Burgerīm. With takeout and delivery services, secret menus, social media contests and ‘insider exclusives,’ our customers
will join us in creating a Burgerīm Buzz in their neighborhood.
the experience
19
Burgerīm’s cuisine is deservedly front and center. Our all natural, hormone-free mini-burgers tantalize your taste buds and keep you coming back for more! For those ready
for a new and revolutionary taste, you will love our Mergez burger, filled with spicy Mediterranean flare that will satisfy
all of your senses. If you don’t want to eat beef, then our alternatives can’t be beat! Our wide variety of chicken, turkey,
Ahi tuna, and veggie patties provide a succulent solution for every preference. The excitement doesn’t stop there! Our
divine French buns are crispy on the outside and fluffy on the inside and delivered fresh every day. A perfect match for any
burger of choice!
To compliment our amazing burgers, we’ve got one-of-a-kind side sensations. Choose between our savory Moroccan
dusted onion rings, our shoestring, sweet potato and truffle fries, and our tangy Mediterranean fusion salads you won’t
find anywhere else! Tired of boring condiments? We have you covered! Our variety of gourmet condiments brings a whole
new level to your food. Choose hummus or tahini to top your burger or even your salad! Mix them together and create
your own Burger Revolution!
To quench your thirst we will have a freestyle coca cola machine, which offers over 148 flavors to personalize your drink
experience. If you are feeling a little bold, try our authentic hot and cold teas and fresh squeezed lemonade infused with
cool mint leaves. It’s refreshing!
Favor the tried and true? We have a burger for you! We offer a succulent beef burger with ketchup and mustard, for those
who still love the original all-American burger.
Finally, top off your meal with our sweet beignet, a mini Mediterranean donut available only at your nearest Burgerīm
location.
OUR PRODUCTS
20
OUR MENU
Our culinary philosophy is simple: Revolutionize a classic favorite, using fresh, all-natural and hormone free ingredients, and spice it up with a Mediterranean twist. We use 100% all-natural preservative free
fresh buns that are delivered daily, hot out of the oven. You will never forget the sweet and savory taste of our signature
French buns. Egg washed and crispy on the outside and light and fluffy on the inside, this bun is toasted to perfection to
marry the perfect burger with a variety of meat and veggie patties and toppings tasty enough to delight the senses. And
thus—a Burger Revolution is born!
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CRISPY
AHI
Mergez KOBE
22
OUR COMBOS
the revolutioNKobe Beef & Mergez
the mediterraneanLamb & Mergez
the chicksGround & Crispy Chicken
the fusionTurkey & Veggie
Surf and TurfAhi & Signature
meatatarianSignature & Kobe
the mermaidAhi & Veggie
CRISPYMergez MergezKOBE
KOBEAHI AHI
Every combo meal comes with a choice of one side, a medium drink, and our amazing sweet beignets.
23
MORE MENU ITEMS
Mediterranean spreadsHummus
Tahini
Harisa (hot red pepper sauce)
Moroccan tomato salad
SIDES
DRINKS
DESERTS
specialty saladssweet potato fries
shoestring fries
onion rings (Moroccan dusted)
truffle fries
MINT LEMONDADE
AUTHENTIC COLD AND HOT TEA
SODA MACHINE (Over 140 fLAvours)
SWEET BEIGNETS(MINI MOROCCAN DONUT HOLES)
israeli salad
quinoa salad
grilled CHICKEN greek salad
24
HOW WE WORK
25
They are the backbone of our business and the leaders of our Burger
Revolution. Owning a Burgerim is a great opportunity and we promise to
offer all the support necessary to make each individual store a success. We
are a team and together we’ll sweep the nation!
Burgerim’s commitment to our franchise owners is second to none!
26
FRANCHISE COMMITMENT
The Burgerīm franchising system is a step-by-step method for developing your personal success story.
Whether you are a new business owner or a seasoned restaurateur, our special Burgerīm Franchise Support Team will assist
you in the process to build your own burger revolution. From choosing your perfect site location, walking you through
the architecture and construction phases, to management training and Grand Opening events, we’ll hold your hand and
guide you toward building a successful Burgerīm franchise.
Once you’re up and running, we provide you with ongoing support to ensure you are equipped to handle every aspect
of owning a Burgerīm Franchise. We offer daily email communications and phone support from our operations and
marketing support teams, and monthly updates and marketing tips to keep you informed in your industry and market.
Burgerīm considers every franchisee as part of the family—creating franchise success stories is our corporate mission.
27
FRANCHISE SUPPORT
As a modern, leading-edge company, Burgerīm knows the importance of marketing a brand to ensure success for our franchise owners.
When you purchase a franchise, rest assured you will be backed with
a strong corporate marketing plan, with strategies in place to blow
the brand into a massive public phenomenon. Burgerīm will leverage
all marketing strategies, inclusive of: media relations, social media
marketing, public relations, search engine marketing and traditional
marketing campaigns.
We know that a strong marketing initiative is imperative for the success
of any business, big or small. Burgerīm will be investing and focusing on
expanding our existing strong reputation, through creative and strategic
marketing methods, to ensure that we become and remain an industry
influencer and leader as we grow into a multi-national brand.
Currently at62 locations
Israel
WHERE ITALL BEGAN
FRANCHISE STRUCTURE
In order to be qualified to purchase a Burgerīm franchise, the following specifications will be required.
MinimumFinancialRequirements:
MinimumFinancialRequirements: Liquid Assets
$125,000/$250,000/restaurant$250,000/restaurant
Franchise Fee $50,000($17,500 initial, and $17,5000 at lease signing)
InternationalFranchise Fee$50,000
InternationalFranchise Fee$50,000 *Per unit developed
*Does not include real estate, based on square footage
Total estimatedinvestmentTotal estimatedinvestment
$185,000-465,000$185,000-465,000
Marketing Fee2%
restaurant
Multi-Unitagreement available
Franchise Agreement
10 yearagreement
Royalty Fee
6%of gross
Franchise training:
8 weeks S M T W T F S
Financingavailableand third partyfinancing OAC(on approved credit)
Experience:No previous franchise orrestaurant experience necessary
MinimumFinancialRequirements:
MinimumFinancialRequirements: Liquid Assets
$125,000/$250,000/restaurant$250,000/restaurant
Franchise Fee $50,000($17,500 initial, and $17,5000 at lease signing)
InternationalFranchise Fee$50,000
InternationalFranchise Fee$50,000 *Per unit developed
*Does not include real estate, based on square footage
Total estimatedinvestmentTotal estimatedinvestment
$185,000-465,000$185,000-465,000
Marketing Fee2%
restaurant
Multi-Unitagreement available
Franchise Agreement
10 yearagreement
Royalty Fee
6%of gross
Franchise training:
8 weeks S M T W T F S
Financingavailableand third partyfinancing OAC(on approved credit)
Experience:No previous franchise orrestaurant experience necessary
30
HOW WE LOOK
31
As part of Burgerim, we are all brand ambassadors. Our job is to ensure
that our brand remains consistent across all franchises. To do that, we have
created visual guidelines that should be followed at all times. This is what a
Burger Revolution looks like!
Much like our burgers, our style is simple, yet makes a bold statement. Our brand is inviting, sleek and timeless.
32
Full Color Logo version 1 Full Color Logo version 2
Single Color Logo Version 1
Full Color Reversed on Black Version Single Color Reversed on Black Version
Single Color Logo Version 2
33
Evolving from our original Israeli brand, our North American Burgerim logo is first and foremost in our new brand visuals. It mimics our mini-burgers in a box, while boldly displaying our name.
Speaking of our name, we’ve made it easier for people to pronounce by adding the line above the i, helping people realize it is burger-eem, not burger-rim. It never hurts to make things clearer!
All together, it makes for a simple yet effective and stylish logo.
OUR LOGO
34
ICON GUIDELINES
• Our icon can be used on its own as an icon or as a watermark. • Do not change the icon design, such as the spacing between the burgers.
• Icon graphics can be separated if using only one burger as a design element.
• Use only black and white, with green for the lettuce if not a watermark. Do not use other colours.
• Tints are allowed for the single color versions of the icon.
Full color version 1
Full color version 2
Single color version 1
Single color version 2
35
OUR BRAND COLORS
100%
Pantone Black
C0 M0 Y0 K100
HEX # 212121
R35 G31 B32
Pantone 186 C
C12 M100 Y92 K3
HEX # CF0A2C
R207 G10 B44
70% 40% 10%
100% 70% 40% 10%
Pantone 377 C
C57 M22 Y100 K4
HEX # 799900
R121 G153 B0
100% 70% 40% 10%
Primary ColorsBlack and white are our main brand colors. Tints and transparencies are allowed. The default for text is 100% black.
Secondary ColorsOur secondary colors are meant to compliment our primary colors. Tints are allowed for both the red and the green.
These can be used as highlight text or subheaders, as well as some design elements. However, they should never overpower the primaries.
36
TAGLINE GUIDELINES
• Thisisthestackedversion.
• Always used on any burgerim designs or communication.
• Used on its own or combined with the logo and/ or icons.
• Always shown in the type as designed here.
• Always shown in our branded, black, red or white. Tints are allowed for watermarks.
Full Color
Single Color
Single Color Reversed
37
• Thisistheonelineversion
• Sameguidelinesapplyasshownonthepreviousverisonofthetagline
• Thisversioncanbeusedunderthelogoforamultipurposevisual
display
Full Color
Single Color
Single Color Reversed
38
TAGLINE GUIDELINES
• Always used on any Burgerīm designs or
communication.
• Always shown in the type as designed here.
• Always shown in our branded, black, red or white. Tints are allowed for watermarks.
• ‘Revolution’ can be in red or match the white or black.
Full Color
Single Color
Single Color Reversed
39
LOGO TAGLINE COMBO
In general, we should always keep our logo and tagline together. To make this easy for you, we have created set combos.
• The Horizontal Option is our default combination and should be used in most designs.
• The Vertical Option is an alternative available when needed to ensure better visibility or legibility.
• When using the full color logo, use the two color tagline.
• When using a single color logo, use the corresponding single color tagline.
• When using a single color logo, use the corresponding single color tagline.
• Never remove the spacing line or change the spacing/positioning of the elements.
40
LOGO TAGLINE COMBO
Full Color Horizontal Version
Horizontal
Vertical
Full Color Vertical Version
Single Color Horizontal Version 1
Single Color Vertical Version 1
Single Color Horizontal Version 2
Single Color Vertical Version 2
41
SPACING IT OUT
In order to look respectable, our brand needs space. We like breathing space so always keep a minimum amount of room between our logo and any other elements in a design. a minimum of 0.25 inches should always be used.
0.25
inch
es
0.25 inches
42
OUR FONTS
ABCDEFGHIJKLMNOPQRSTUVWXYZ 1234567890 (. , : ;?!$&@-*)
Cubano RegularCubano is a great all caps headline font. It is used in our wordmark, tagline and headlines.We also use it for headers and design elements.
43
AB CD EFG H I J K L M N O P Q R S T U V W X Y Z abcdefghijk lmnopqrstuv w x y z 1234567890 (. , : ;?!$&@ -*)
A B C D E FG H I J K L M N O P Q R S T U V W X Y Z abcdefghijk lmnopqrstuv w x y z 1234567890 (. , : ;?!$&@ -*)
Myriad Pro Regular and BoldMyriad Pro is a great readable font that is versatile. Myriad Pro Regular is used for body copy and Bold for subheadlines.
44
WOrd cloud
This word cloud is formed from the very the words that we stand for and how we brand ourselves.
• The word cloud is to be used as a background design element.
• The word cloud should be cut out of sheet metal for the in store counter fronts
• The words in the word cloud are always solid 100% black.
• The background color is 92% black for printing and #232323 for web.
There are two versions of the word cloud.
One is a single pattern were the words do not
repeat, while the other version is repeatble
depending on the size of your document.
Single word cloud
Repatable word cloud pattern
46
LABELLING THE BOXES
As part of our commitment to customer service, we want to ensure we label each order of mini-burgers clearly and
correctly. We have developed our own custom marking system that uses our icon stickers and marker lines to denote
burgers in our boxes. This is particularly important on our 16 burger box, but applies to all boxes. Use the following rules
when filling orders:
• Each row of a box should be marked to show the corresponding burgers inside. Mark
from RIGHT to LEFT.
• Use a red line to denote multiples of the same burger in a single row. Draw a line from
the sticker through the circles to the right to account for each of that type of burger.
• Use a sticker to denote a change from one burger type to another.
• DO NOT continue a line from one row to another. Each row should be marked
independently.
• Use ONLY a red marker and the official Burgerim icon stickers.
47
3 Mergez4 Chicken3 Lamb1 Veggie1 Turkey4 Ahi Tuna
Order:
*Top view of the boxes.
LABELLING EXAMPLE
Mergez CRISPY
CRISPY
AHI
CRISPY
CRISPYMergez
48
KOBE
KOBE
KOBE
Mergez
Mergez
AHI5 Kobe1 Mergez2 Turkey8 Veggie
LABELLING EXAMPLE
*Top view of the boxes.
3 Mergez Beef
1 Chicken, 2 Lamb
2 Ahi Tuna, 1 Kobe Beef
Order:
49
Shirts can be bought from corporate or have the option to order it themselves. Shirts are black
with the logo on the breast and tagline across the top back. Black pants. Black hat with full logo,
hats are optional. Black shoes, no heals.
Uniforms
50
BUSINESS CARD & LETTERHEAD
burgerimusa.com
[email protected] | 888.624.6116 | 18801 Ventura Blvd #310 | Tarzana CA 91356
51
• Must be die-cut using the provided template
• Must be printed on very heavy, bright white cardstock (over 120lb)
• Must be matte finish (whether laminated or simply printed matte)
• 2.5 inches sqaured is the size of the cards
PRINTING THE BUSINESS CARDS
burgerimusa.co m
2.5
inch
es
2.5 inches
52
WHAT WE SAY
53
It is important that our voice is consistent and remains on brand
throughout every country, state, and city. Our message is always friendly,
inviting and strong. We exude confidence and passion and stand by our
product with pride. Whenever communicating on behalf of the Burgerim
brand, one must always follow the guidelines in this document to ensure
that the message is always consistent.
We are starting a Burger Revolution and as a result our voice will be heard far and wide!
54
COMMUNICATING TO THE WORLD
tone and style
Burgerīm is starting a revolution!
In order to create a movement we need followers. Our followers love us and will create a Burgerīm Buzz across the nation!
So how we communicate to our fans and patrons is vital to establishing a relationship and keep them coming back.
We know our audience. We understand that they come to Burgerīm to enjoy a better burger and have a good time, so the
way we communicate to them is casual, upbeat and fun! We want to appeal to every person out there, no matter what
status, fashion preference or musical interest they cultivate, we have a burger that caters to their personality!
We may offer gourmet fare, but our tone is casual and friendly. We always talk to our patrons like they are our friends.
We are welcoming and we embrace all walks of life, and we want everyone to feel like they belong and are part of our
community.
When we choose our words we focus on being fun and upbeat, describing our product to entice our audience while
communicating our brand values and our burger revolution.
55
KEYWORDS
WORDS TO REFRAIN FROM
• trendy
• bold
• mediterranean
• spicy
• adventurous
• fun
• sassy
• versatile
• modern
• classy
• upbeat
• happy
• cute
• flavorful
• unique
• natural
• stylish
• healthconscious
• tasty
• fusion
• fastfood
• frozen
• prepackaged
• organic
• kosher
• highend
• exclusive
56
WHEN COMMUNICATING WITH OUR TEAM
Be kind and understanding. When addressing anyone in the company we must always be kind
and considerate, even if we feel our buttons are being pushed. We never lose our temper or react out of anger. If we feel
frustrated, we walk away and breathe and return to the conversation with a clear head. We understand that we are a team
and our goal is to work together with positive energy and an understanding that we work here because we want to.
Confident but not demeaning. Be confident in your leadership but never put anyone down even
if they are in a junior position. If you are in a senior position, then lead with kindness and compassion. If disciplinary action
is required, then conduct it with grace and understanding. Never speak down to anyone or out of anger.
Encouraging and uplifting. Helping your co-workers and being encouraging is key, especially when
you have new trainees joining our family. If someone is falling behind, then we communicate through encouragement and
motivation. If we see that someone is doing a great job, we always make sure to share our appreciation and offer words of
encouragement to uplift and make someone feel great!
Listening and advice giving. If you are in a management role and you are faced with an internal
conflict that needs to be handled, you must listen and offer advice. Don’t take sides or exercise judgment. Assist in ways
where you can, and address both parties with an open mind, and encourage a resolution. Make it clear that Burgerīm does
not tolerate drama or chaos. Employees must work together in harmony to ensure a positive working environment for
everyone.
57
WHEN COMMUNICATING WITH THE MEDIA
Burgerīm is starting A Burger Revolution. We want to highlight the new movement
in the burger industry. Our goal is to focus on how Burgerīm is transforming the way the public eats burgers and
revolutionizing the burger industry.
Use our mission statement and values. When asked to talk about what Burgerīm stands
for; we reiterate our mission and our values to ensure that communication of the brand is consistent.
Refer to our history and success in Israel. When asked about how Burgerīm started, we
focus on the history and success story that began in Israel and has travelled internationally.
Focus on the quality. All-natural, Mediterranean Fusion – Always talk about the fact that we are
hormone free, antibiotic free, free range and preservative free. Focus on the elements that make us unique; mini burgers,
Mediterranean Fusion, specialty buns, signature drinks, sides and salads.
Be casual, fun, confident. Always speak in a friendly, outgoing and fun tone. How we portray
ourselves is a direct reflection of our brand. So no matter who we are talking to, we make everyone feel relevant and
important.
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WHEN COMMUNICATING WITH OUR PATRONS
Customer is always right. As a retail business industry standard we will follow the protocol when it
comes to our customers and their needs. We know that reputation is everything, and it takes one bad review to tarnish our
hard earned brand name. Our goal is to ensure that customers’ experience is one that keeps them coming back for more!
We value our customers, so if there is ever any doubt in any situation, the customer is always right!
Listen to the feedback. Feedback from our customers is essential and key to our success. So whether it
comes from Yelp, social media, online reviews, or in person, we always take into consideration what our patrons are saying.
We want to make every experience a pleasurable one and we are always doing market research to ensure that we continue
to grow in a positive way and give the people what they want!
Always greet with a smile. A positive environment is key to ensuring that each experience is a good
one! It is crucial that our employees greet everyone with a smile. We want them to love working at Burgerīm. We want to
make sure that the energy is uplifting, fun and warm. We want our customers to walk in knowing that they will always be
treated with affection and appreciation. A simple smile, a warm hello, is a small step to a defining experience. Don’t forget
our signature greeting! It is our policy that when a customer enters the door we shout out “Baruch Haba!” so that they
know they have been acknowledged and warmly received.
Be appreciative. Saying please and thank you and being appreciative of our customer’s business is very
important. Let’s not forget there is stiff competition out there! We must always be appreciative that each customer chose
Burgerīm over another burger place. Their loyalty is rewarded with our kindness and joy.
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