BPI@BPM2012

23
Faculty of Economics and Business Administration Department of Management Information and Operations Management Process mining survey Sunday 26 J FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION Process Mining and the ProM Framework: An Exploratory Survey Jan Claes and Geert Poels

description

Slides of my presentation at BPI workshop at BPM conference, 3 September 2012, Tallinn, Estonia

Transcript of BPI@BPM2012

Page 1: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey, BPI’128 April 2023

FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION

Process Mining and the ProM Framework: An Exploratory Survey

Jan Claes and Geert Poels

Page 2: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’122/23

Process mining survey

Exploratory surveyGoal: to reveal perceptions about

Process mining in general ProM tool in particular

From 2012-3-18 to 2012-5-1 (44 days)15 + 3 questions28 – 119 answers per question (97 on average)

Page 3: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’123/23

Process Mining Survey

Goal of this presentation Presenting results Discussion of results Not to get feedback (although always welcome)

Feel free to interrupt at any time!

Page 4: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey, BPI’128 April 2023

FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION

Demographics

Page 5: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’125/23

Profession of respondents (98 respondents)

auditor

consultant

processanalyst

researcher

student

other

PRACTITIONER

RESEARCHER

Page 6: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’126/23

Age of respondents (90 respondents)

21-24 year

25-29 year

30-34 year

35-39 year

40-44 year

45-49 year

50-54 year

55-60 year

Page 7: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’127/23

Process mining expertise (98 respondents)

excellentgoodintermediatebadnonexistent

Page 8: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’128/23

Application area (87 respondents)

qualityperformanceauditother

Page 9: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’129/23

30 respondents 1 respondent

Geographical spread (90 respondents)

Page 10: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey, BPI’128 April 2023

FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION

Process Mining

Page 11: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1211/23

Process mining tools (119 respondents)

Interstage Autom. Process Discovery

QPR ProcessAnalyzer/Analysis

ARIS Process Performance Manager

Futura Reflect

BPMOne

Disco

XESame

Nitro

ProM Import

ProM

Frequent use Occasional use Tried it once Didn't use but heard about Never heard about

Page 12: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1212/23

Benefits of process mining (94 respondents)

0tan28aa566028

0tan9aa56609

0tan19aa566019

0tan29aa566029

0tan9aa56609

0tan19aa566019

0tan29aa5660290tan26aa5660

26

0tan15aa566015

0tan6aa566060tan4aa566040tan3aa566030tan2aa566020tan1aa56601

0tan17aa5660170tan10aa5660

100tan4aa566040tan2aa56602

0tan29aa566029

0tan8aa566080tan6aa566060tan3aa566030tan1aa56601

Page 13: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1213/23

Drawback of process mining (90 respondents)

0tan28aa566028

0tan4aa56604

0tan9aa56609

0tan14aa566014

0tan19aa566019

0tan24aa566024

0tan29aa5660290tan26aa5660260tan23aa5660

23

0tan15aa566015

0tan2aa56602

0tan18aa566018

0tan7aa566070tan4aa56604

0tan2aa566020tan1aa566010tan1aa566010tan1aa56601

0tan14aa566014

0tan6aa566060tan4aa56604

0tan2aa56602

Page 14: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey, BPI’128 April 2023

FACULTY OF ECONOMICS AND BUSINESS ADMINISTRATION

ProM

Page 15: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1215/23

Benefits & drawbacks of ProM (78 respondents)

0tan28aa566028

0tan9aa56609

0tan19aa566019

0tan29aa566029

0tan9aa56609

0tan19aa566019

0tan29aa5660290tan10aa5660

10

0tan21aa5660210tan12aa5660

120tan4aa566040tan2aa566020tan1aa56601

0tan27aa566027

0tan8aa566080tan4aa566040tan4aa566040tan1aa566010tan1aa56601

Page 16: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1216/23

Versions of ProM (114 respondents)

ProM 3

ProM 4

ProM 5

ProM 6

Frequent use Occasional use Tried it once Didn't use but heard about Never heard about

Page 17: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1217/23

ProM 5 vs. ProM 6 (114 respondents)

prom6

prom5

prom6

prom5

prom6

prom5

tota

lpr

actic

ere

sear

ch

Frequent use Occasional use Tried it once Didn't use but heard about Never heard about

Page 18: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1218/23

Plug-ins of ProM 5.2 (115 respondents)

Sequence ClusteringBasic Log Statistics

Semantic LTL CheckerTransition System Generator

Originator by Task MatrixAdvanced Dotted Chart Analysis

SCIFF Checker PluginPerf. Sequence Diagram Analysis

Organizational MinerBasic Performance Analysis

Alpha++ algorithm pluginGeneteic algorithm plugin

Log SummaryLTL Checker

Alpha algorithm pluginDotted Chart analysisSocial network miner

Heuristics minerFuzzy Miner

Tried it once Didn't use but heard about Never heard about

Page 19: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1219/23

Plug-ins of ProM 6.1 (115 respondents)

Mine Transition System

Analyze Transition System

Filter Log Using Simple Heuristics

Mine for a Working-Together Social Network

Flexible Heuristics Miner

LTL Checker

Mine for a PN using Alpha-algorithm

LTL Checker Default

Trace Alignment (with Guide Tree)

Mine for a Handover-of-Work Social Network

Add Artificial Events

Animate Event Log in Fuzzy instance

Replay a Log on PN for Conf. Analysis

Analyze using Dotted Chart

Mine for a Fuzzy Model

Heuristics Miner

0tan28aa566028 0tan9aa56609 0tan19aa566019 0tan29aa566029

Tried it once Didn't use but heard about Never heard about

Page 20: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1220/23

Plug-ins of ProM 5.2 (48 respondents)

Genetic algorithm pluginTrace Clustering

Sequence ClusteringSCIFF Checker Plugin

Transition System GeneratorSemantic LTL Checker

Fuzzy MinerPerf. Sequence Diagram Analysis

Dotted Chart analysisLTL Checker

Advanced Dotted Chart AnalysisAlpha++ algorithm plugin

Alpha algorithm pluginHeuristics miner

Organizational MinerSocial network miner

Originator by Task MatrixBasic Performance Analysis

Log SummaryBasic Log Statistics

intuitive understand trust fast default settings

Page 21: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1221/23

Plug-ins of ProM 6.1 (48 respondents)

Trace Alignment (with Guide Tree)

Genetic Miner - from initial population

LTL Checker

Mine for a PN using ILP

Mine Transition System

Flexible Heuristics Miner

Replay Log on PN for Conf. Analysis

LTL Checker Default

Heuristics Miner

Mine for a Fuzzy Model

Animate Event Log in Fuzzy instance

Analyze using Dotted Chart

Mine for a PN using Alpha-algorithm

Add Artificial Events

intuitive understand trust fast default settings

Page 22: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1222/23

Conclusion

Focus was on relevance rather than rigorLimitations

Open questions (risk of misinterpretation) Optional questions (no linking of questions possible) Some anomalies detected (e.g. double answers)

Implications Research: perliminary insights to derive

hypotheses Practice: insight in (perceived) properties Developers: general feedback and specific focus

points

Page 23: BPI@BPM2012

Faculty of Economics and Business Administration Department of Management Information and Operations Management

Process mining survey , BPI’1223/23

Contact information

Jan [email protected]

http://www.janclaes.infoTwitter: @janclaesbelgium

Download the extended report and the raw data setat http://www.janclaes.info/papers/PMSurvey/

(the link is also mentioned in the paper)

Download a digital copy of the paper at http://processmining.ugent.be/contributions.php

(the link is also mentioned in the paper)