Boscombe West 2016 Report Final · The Boscombe West residents’ survey 2016 was a paper survey...

Produced by the Corporate Consultation and Research Team

January 2017

Boscombe West

Residents Survey 2016

Contents 1 Introduction .......................................................................... 1

1.1 Methodology ....................................................................... 1

1.2 Results .............................................................................. 1

2 Overall satisfaction ................................................................. 2

3 Residents’ priorities ................................................................ 3

4 Service satisfaction and usage .................................................. 7

4.1 Keeping public land clear of litter and refuse .................................. 9

4.2 Refuse collection ................................................................ 10

4.3 Doorstep recycling .............................................................. 11

4.4 Local transport information ..................................................... 12

4.5 Local bus services .............................................................. 13

4.6 Sport & leisure facilities ........................................................ 14

4.7 Libraries .......................................................................... 15

4.8 Museums & galleries ........................................................... 16

4.9 Theatres & concert halls ....................................................... 17

4.10 Parks & open spaces ........................................................... 18

4.11 Seafront .......................................................................... 19

4.12 Boscombe Market ............................................................... 20

5 Your community .................................................................. 21

5.1 People from different ethnic backgrounds get on well together ........... 22

6 Community safety ................................................................ 23

6.1 Feeling safe after dark .......................................................... 23

6.2 Feeling safe during the day .................................................... 24

6.3 Influencing feelings of safety .................................................. 25

7 Anti-social behaviour ............................................................ 26

7.1 Overall perceptions of anti-social behaviour ................................. 26

7.2 Noisy neighbours and loud parties ............................................ 28

7.3 Rubbish or litter lying around .................................................. 28

7.4 Vandalism, graffiti and other deliberate damage ............................ 29

7.5 People using or dealing drugs ................................................. 29

7.6 People being drunk or rowdy in public places ............................... 30

7.7 Groups hanging around the streets ........................................... 30

7.8 Untidy gardens and other private land ....................................... 31

8 Communication ................................................................... 32

8.1 Improvements to Boscombe ................................................... 33

9 Health and wellbeing ............................................................. 36

9.1 Social contact .................................................................... 37

9.2 Satisfaction with life ............................................................. 38

10 Conclusion ......................................................................... 39

Appendix 1: Respondent profile ........................................................ 40

Appendix 2: Table of figures ............................................................ 41

1 Corporate Consultation & Research

1 Introduction

Bournemouth Borough Council conducted a residents’ survey in Boscombe West in

September and October 2016. The results are reported in this document. The survey used

a similar questionnaire and methodology to the Bournemouth Opinion Survey (BOS).

As part of the Backing Boscombe campaign under the Boscombe Regeneration

Partnership the survey results allow the regeneration team to monitor Boscombe West

resident’s perceptions about the area that they live in. The Boscombe Regeneration Team

have carried out residents’ surveys since the 2008 Place Survey to ensure that the

Partnership is focussing on the issues that matter most to the residents, to establish

baseline figures to set targets against and to monitor changes in residents’ perceptions

over time.

1.1 Methodology

The Boscombe West residents’ survey 2016 was a paper survey and an option for online

completion was offered. The survey was issued on 5th September 2016 and closed on 31st

October 2016 (with one reminder sent out on the 3rd October). Questionnaires were sent to

a random sample of 2000 residents in Boscombe West. A total of 497 responses were

received providing a response rate of 25%.

1.2 Results

The number of responses is sufficient that we can have a reasonable level of confidence in

the results. On an observed statistic of 50%, the 95% confidence interval is +/-4.2%. This

means that we can be reasonably confident that if we surveyed the whole population of

Boscombe West the result would fall between 45.8% and 54.2%.

As with the BOS and previous Boscombe West residents’ surveys, the results have been

weighted by age group, gender, disability and ethnicity.

Where applicable, the 2016 results have been compared to previous Boscombe West

results.

Figures in this report are presented as a percentage of respondents who answered the

question i.e. excluding ‘don’t know’, ‘not applicable’ and ‘no reply’.

The percentages in this report will not always add up to 100% this can be because of

rounding or because respondents are allowed to select more than one response.


2 Overall satisfaction

Residents were asked “Overall, how satisfied or dissatisfied are you with your local area as

a place to live.” The local area is defined as the area within 15-20 minutes’ walk from

where you live. Satisfaction with the local area has remained fairly consistent since 2015.

Satisfaction is now 17% higher than it was in 2012. The proportion of residents dissatisfied

with the local area has decreased from one third (33%) in 2012 to less than one quarter

(22%) in 2015 and 2016.

Figure 1: Overall satisfaction with local area (% respondents)

BASE: All respondents

Respondents from other white backgrounds are significantly less satisfied with the local

area than white British and BME respondents.

Figure 2: Satisfaction with local area (% satisfied)

BASE: Varied as labelled *Small base

62

61

55

57

45

16

17

19

14

23

22

22

26

29

33

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012

Satisfied Neutral Dissatisfied

42

52

57

60

62

62

62

62

64

65

66

71

75

0 10 20 30 40 50 60 70 80

White Other (100)

45-54 years (67)

35-44 years (90)

Disability (50)

Male (254)

Total (486)

Female (217)

No disability (422)

16-34 years (206)

55-64 years (51)

White British (315)

65+ years (65)

*BME (47)


3 Residents’ priorities

Residents were asked which things are most important in making somewhere a good place

to live. They were asked to identify up to five issues from a list of twenty as well as having

the option to tick an ‘other’ box.

The table below shows how responses compare to 2015. Figures in bold show where a

difference is statistically significant.

The top five things that respondents identified as being the most important in making

somewhere a good place to live has remained consistent since 2015. The top five things

were the level of crime (68%), clean streets (46%), affordable decent housing (44%), parks

and open spaces (40%) and health services (35%).

The most significant change has been in shopping facilities which has increased by 15%

(from 20% in 2015 to 35% in 2016). Other significant changes included cultural facilities

which doubled from 8% in 2015 to 16% in 2016 and activities for teenagers which halved

from 14% in 2015 to 7% in 2016.

Table 1: Things making somewhere a good place to live (% selected as one of top 5)

Things that are most important in making somewhere a good place to live

2016 2015 Difference

The level of crime 68% 67% 1%

Clean streets 46% 49% -3%

Affordable decent housing 44% 46% -2%

Parks and open spaces 40% 38% 2%

Health services 35% 40% -5%

Shopping facilities 35% 20% 15%

Public transport 29% 27% 2%

Access to nature 26% 27% -1%

Job prospects 26% 21% 5%

Wage levels and local cost of living 18% 23% -5%

Cultural facilities (e.g. libraries, museums) 16% 8% 8%

Road and pavement repairs 15% 13% 2%

Education provision 14% 16% -2%

The level of traffic congestion 13% 19% -6%

Sports and leisure facilities 13% 9% 4%

Facilities for young children 12% 8% 4%

Community activities 9% 9% -

Activities for teenagers 7% 14% -7%

The level of pollution 7% 9% -2%

Race relations 6% 4% 2%



Residents were also asked, from the same list, which things most needed improving in the

local area. The top five things that respondents identified as most needing improvement

has remained fairly consistent since 2015 with the exception of road and pavement repairs

which wasn’t in the top five in 2015. The top five things in 2016 were the level of crime

(67%), clean streets (42%), affordable decent housing (39%), road and pavement repairs

(36%) and the level of traffic congestion (27%).

The most significant change has been in road and pavement repairs which has increased

by 9% (from 27% in 2015 to 36% in 2016). Other significant changes included wage levels

and cost of living which decreased from 28% in 2015 to 21% in 2016 and facilities for

young children which doubled from 7% in 2015 to 14% in 2016.

Table 2: Things that most need improving (% selected as one of top 5)

Things that most need improving 2016 2015 Difference

The level of crime 67% 66% 1%

Clean streets 42% 36% 6%

Affordable decent housing 39% 43% -4%

Road and pavement repairs 36% 27% 9%

The level of traffic congestion 27% 31% -4%

Wage levels and local cost of living 21% 28% -7%

Job prospects 19% 18% 1%

Shopping facilities 15% 14% 1%

Activities for teenagers 14% 19% -5%

Facilities for young children 14% 7% 7%

Race relations 12% 6% 6%

Health services 11% 17% -6%

Cultural facilities (e.g. libraries, museums) 10% 12% -2%

Sports and leisure facilities 10% 10% -

Parks and open spaces 9% 14% -5%

Community activities 7% 13% -6%

Public transport 6% 5% 1%

Education provision 5% 7% -2%

The level of pollution 4% 7% -3%

Access to nature 2% 7% -5%



The graph below shows the things that respondents see as important plotted against the

things that they see as most in need of improvement.

Figure 3: Importance vs. Improvement (% respondents)


A Access to nature K Parks and open spaces

B Activities for teenagers L Public transport

C Affordable decent housing M Race relations

D Clean streets N Road and pavement repairs

E Community activities O Shopping facilities

F Cultural facilities (e.g. libraries, museums) P Sports and leisure facilities

G Education provision Q The level of crime

H Facilities for young children R The level of pollution

I Health services S The level of traffic congestion

J Job prospects T Wage levels and local cost of living

When respondents’ perceptions of importance and improvement are plotted against each

other, four segments are created which can help inform priorities for improvement. The four

segments are as follows:

Segment 1: Things respondents see as most in need of improvement and as most

important

The level of crime

Clean streets

Affordable decent housing

A

B

CD

E

FG

H

I

J

K

L

M

N

O

P

Q

R

S

T

0%

10%

20%

30%

40%

50%

60%

70%

80%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Mo

st im

po

rtan

t

Most needs improving

Segment 1

Segment 3

Segment 2

Segment 4


Segment 2: Things respondents see as important but are not priorities for improvement

Parks and open spaces

Health services

Shopping facilities

Public transport

Access to nature

Job prospects

Segment 3: Things ranked below average importance but are above average in needing

improvement

Wage levels and local cost of living

The level of traffic congestion

Road and pavement repairs

Segment 4: Things which are ranked below average importance and improvement

Cultural facilities

Education provision

Sports and leisure facilities

Facilities for young children

Community activities

The level of pollution

Activities for teenagers

Race relations


4 Service satisfaction and usage

The majority of services have seen a decrease in satisfaction since 2015, most notably with

keeping public land clear of litter, museums and galleries, sport and leisure facilities and

theatres and concert halls. Boscombe Market was included in the 2016 survey for the first

time so no previous years’ data is available. Satisfaction with each service is reported in

more detail later in this section.

Figure 4: Satisfaction with Council services (% satisfied)


91

78

77

71

69

67

61

58

51

50

46

31

89

77

78

79

70

75

64

67

61

58

47

92

83

76

71

68

70

64

53

44

44

25

88

79

78

81

72

74

65

65

69

55

51

93

78

79

80

75

68

80

66

72

45

47

0 10 20 30 40 50 60 70 80 90 100

Seafront

Local bus services


Refuse collection

Local transport information

Libraries

Boscombe Market

Doorstep recycling

Keeping public land clear of litter & refuse

Theatres/concert halls

Sport/leisure facilities

Museums/galleries

2012 2013 2014 2015 2016


Overall usage of the majority of council services has remained fairly consistent since 2015.

The biggest change has been in the use of sport and leisure facilities which has increased

by 6%.

Figure 5: Usage of Council services (% used in the last twelve months)


99

96

88

87

81

69

61

60

43

97

97

87

83

63

60

62

47

98

95

88

82

64

58

57

47

98

94

90

82

62

64

67

44

97

90

93

90

72

56

70

49

0 10 20 30 40 50 60 70 80 90 100

Seafront


Boscombe Market

Local bus services

Local transport information

Sport/leisure facilities

Theatres/concert halls

Libraries

Museums/galleries

2012 2013 2014 2015 2016


4.1 Keeping public land clear of litter and refuse

Just over half of respondents (51%) are satisfied with keeping public land clear of litter and

refuse. This is a significant decrease of 16% when compared to 2015 and satisfaction

levels are broadly back in line with levels in 2014.

Figure 6: Keeping public land clear of litter and refuse (% respondents)


There are no significant differences between groups of respondents in relation to keeping

public land clear of litter and refuse.

Figure 7: Satisfaction with keeping public land clear of litter and refuse (% satisfied)


51

67

53

65

66

20

9

19

14

9

29

24

28

21

25

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


43

44

48

49

50

51

51

51

52

53

56

57

61

0 10 20 30 40 50 60 70

55-64 years (50)

35-44 years (87)

White Other (101)

Female (202)

No disability (412)

Total (475)

16-34 years (207)

Male (255)

White British (311)

Disability (50)

*BME (41)

45-54 years (65)

65+ years (58)


4.2 Refuse collection

Just over seven in ten respondents (71%) are satisfied with refuse collection. This is a

decrease of 8% since 2015 and is back in line with levels in 2014.

Figure 8: Refuse collection (% respondents)


Respondents aged 45 and over are significantly more satisfied with refuse collection than

those age under 45. Respondents who own their homes are significantly more satisfied

than those in private rented. Respondents from other white backgrounds are significantly

less satisfied with refuse collection than white British and BME respondents.

Figure 9: Satisfaction with refuse collection (% satisfied)


71

79

71

81

80

17

10

13

8

10

13

11

15

11

10

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


55

64

66

70

70

71

71

71

73

74

76

79

80

0 10 20 30 40 50 60 70 80 90

White Other (95)

35-44 years (85)

16-34 years (205)

Disability (50)

Male (251)

No disability (412)

Female (208)

Total (477)

55-64 years (51)

*BME (45)

White British (315)

65+ years (60)

45-54 years (66)


4.3 Doorstep recycling

Satisfaction with doorstep recycling has decreased since 2012 and is now at the lowest

recorded level with just under three fifths (58%) of respondents satisfied with doorstep

recycling. However, the proportion of respondents dissatisfied with doorstep recycling has

not changed significantly since 2013.

Figure 10: Doorstep recycling (% respondents)


Respondents in houses are significantly more satisfied with doorstep recycling than those

in flats.

Figure 11: Satisfaction with doorstep recycling (% satisfied)


58

64

64

65

80

24

20

21

18

10

18

16

15

17

10

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


50

53

55

55

56

56

58

58

59

60

60

64

67

0 10 20 30 40 50 60 70 80

Disability (45)

16-34 years (200)

*BME (41)

White Other (95)

Male (233)

55-64 years (46)

Total (443)

Female (197)

No disability (385)

White British (286)

45-54 years (59)

35-44 years (79)

65+ years (51)


4.4 Local transport information

Almost seven in ten respondents (69%) are satisfied with local transport information.

Satisfaction with local transport information has remained fairly consistent since 2014 and

dissatisfaction is now at its lowest level. Just over four fifths of respondents (81%) use local

transport information which is consistent with previous years.

Figure 12: Local transport information (% respondents)


Female respondents are significantly more satisfied with transport information than male

respondents.

Figure 13: Satisfaction with local transport information (% satisfied)


69

70

68

72

75

26

17

26

14

14

5

13

6

14

12

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


61

64

66

68

68

68

69

70

70

74

75

76

78

0 10 20 30 40 50 60 70 80 90

*BME (42)

45-54 years (63)

Male (240)

White British (293)

Disability (45)

16-34 years (202)

Total (449)

35-44 years (83)

No disability (392)

Female (194)

55-64 years (44)

White Other (92)

65+ years (51)


4.5 Local bus services

Just under eight in ten respondents (78%) are satisfied with local bus services. With the

exception of an increase in 2014, levels of satisfaction with local bus services has remained

fairly consistent since 2012. Almost nine in ten respondents (87%) use local bus services

which is consistent with previous years.

Figure 14: Local bus services (% respondents)


Female respondents are significantly more satisfied with local bus services than male

respondents.

Figure 15: Satisfaction with local bus services (% satisfied)


78

77

83

79

78

15

13

11

6

15

7

9

6

15

7

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


74

75

76

77

78

78

78

79

80

82

82

83

84

68 70 72 74 76 78 80 82 84 86

45-54 years (63)

Male (248)

16-34 years (209)

*BME (46)

White British (307)

No disability (408)

Total (472)

35-44 years (84)

Disability (50)

White Other (97)

55-64 years (45)

Female (209)

65+ years (63)


4.6 Sport & leisure facilities

Under half of respondents (46%) are satisfied with sport and leisure facilities which is a

significant decrease of 12% when compared to 2015. However, dissatisfaction has only

increased by 4% so the majority of the change has been an increase in neutral responses.

Just under seven in ten respondents (69%) have used sport and leisure facilities in the last

twelve months which is an increase of 6% compared to 2015 and the highest level of usage

since 2012.

Figure 16: Sport and leisure facilities (% respondents)


Female respondents are significantly more satisfied with sport and leisure facilities than

male respondents. Respondents aged 45 to 64 are significantly less satisfied than other

age groups.

Figure 17: Satisfaction with sport and leisure facilities (% satisfied)


46

58

44

55

45

35

27

31

27

26

19

15

25

18

30

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


32

34

42

43

46

46

47

47

49

50

50

53

59

0 10 20 30 40 50 60 70

55-64 years (45)

45-54 years (61)

Male (238)

Disability (42)

Total (446)

White British (291)

No disability (392)

White Other (93)

65+ years (44)

35-44 years (85)

16-34 years (208)

Female (193)

*BME (44)


4.7 Libraries

Just over two thirds of respondents (67%) are satisfied with libraries which is a significant

decrease of 8% when compared to 2015. However, dissatisfaction is at its lowest recorded

level so the majority of the change has been an increase in neutral responses. Three fifths

of respondents (60%) have used libraries in the last twelve months which is fairly consistent

with 2015.

Figure 18: Libraries (% respondents)


Female respondents are significantly more satisfied with libraries than male respondents.

Figure 19: Satisfaction with libraries (% satisfied)


67

75

70

74

68

28

18

23

16

16

6

7

7

9

16

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


62

62

63

64

64

66

66

67

68

74

75

76

78

0 10 20 30 40 50 60 70 80 90

45-54 years (61)

35-44 years (82)

Male (233)

Disability (46)

*BME (44)

16-34 years (194)

White British (289)

Total (444)

No disability (385)

Female (197)

White Other (93)

55-64 years (47)

65+ years (52)


4.8 Museums & galleries

Just under one third of respondents (31%) are satisfied with museums and galleries. This is

a significant decrease of 16% when compared to 2015. However, dissatisfaction has

decreased so the majority of the change has been an increase in neutral responses. Usage

of museums and galleries has decreased slightly compared to 2014 and 2015 but is within

the margin of error.

Figure 20: Museums and galleries (% respondents)


Respondents aged 65 and over are significantly more satisfied with museums and galleries

than those aged under 65.

Figure 21: Satisfaction with museums and galleries (% satisfied)


31

47

25

51

47

45

23

46

33

20

24

30

29

16

33

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


22

28

29

29

30

30

31

31

33

34

34

36

49

0 10 20 30 40 50 60

55-64 years (42)

45-54 years (56)

16-34 years (187)

Male (226)

No disability (353)

35-44 years (74)

White British (265)

Total (409)

Female (168)

Disability (43)

White Other (88)

*BME (39)

65+ years (44)


4.9 Theatres & concert halls

Half of respondents (50%) are satisfied with theatres and concert halls. This is a significant

decrease of 11% when compared to 2015. However, dissatisfaction has only increased by

3% so the majority of the change has been an increase in neutral responses. Usage of

theatres and concert halls has remained fairly consistent since 2014.

Figure 22: Theatres and concert halls (% respondents)


Female respondents are significantly more satisfied with theatres and concert halls than

male respondents. White British respondents are significantly more satisfied than

respondents from BME and white other backgrounds.

Figure 23: Satisfaction with theatres and concert halls (% satisfied)


50

61

44

69

72

33

25

34

22

17

17

14

22

9

11

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


38

41

45

45

46

47

50

50

53

54

57

57

64

0 10 20 30 40 50 60 70

*BME (41)

White Other (91)

Male (235)

55-64 years (45)

16-34 years (203)

Disability (41)

No disability (387)

Total (440)

45-54 years (60)

35-44 years (77)

Female (192)

White British (288)

65+ years (48)


4.10 Parks & open spaces

Over three quarters of respondents (77%) are satisfied with parks and open spaces. This

figure has remained fairly consistent over the last five years. Usage of parks and open

spaces has remained fairly consistent since 2013 and currently stands at 96%.

Figure 24: Parks and open spaces (% respondents)


White British respondents are significantly more satisfied with parks and open spaces than respondents from BME and white other backgrounds.

Figure 25: Satisfaction with parks & open spaces (% satisfied)


77

78

76

78

79

15

11

12

12

7

9

11

12

11

14

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


61

66

72

74

75

76

77

77

78

81

84

84

88

0 10 20 30 40 50 60 70 80 90 100

35-44 years (83)

White Other (100)

*BME (44)

Female (209)

Disability (47)

16-34 years (213)

No disability (415)

Total (475)

Male (249)

White British (310)

45-54 years (66)

65+ years (56)

55-64 years (50)


4.11 Seafront

Just over nine in ten respondents (91%) are satisfied with the seafront and satisfaction

remains consistently high. Use of the seafront remains extremely high and currently stands

at 99% which is the highest recorded level.

Figure 26: Seafront (% respondents)


Respondents with a disability are significantly less satisfied with the seafront than

respondents without a disability.

Figure 27: Satisfaction with seafront (% satisfied)


91

89

92

88

93

5

6

5

5

4

4

5

3

7

3

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


78

88

88

90

90

90

91

91

91

92

93

94

95

0 10 20 30 40 50 60 70 80 90 100

Disability (50)

45-54 years (67)

65+ years (61)

White Other (98)

Female (212)

35-44 years (88)

Total (486)

White British (320)

55-64 years (51)

Male (256)

No disability (423)

16-34 years (211)

*BME (46)


4.12 Boscombe Market

Just over two fifths of respondents (61%) are satisfied with Boscombe Market. Boscombe

Market was included in the 2016 survey for the first time so no previous years’ data is

available. Almost nine in ten respondents (88%) have used Boscombe Market in the last

twelve months. Almost half of respondents (46%) use Boscombe Market at least once a

week.

Figure 28: Boscombe Market (% respondents)


Female respondents are significantly more satisfied with Boscombe Market than male

respondents.

Figure 29: Satisfaction with Boscombe Market (% satisfied)


61 23 16

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012


51

56

56

57

58

60

61

61

62

63

66

66

66

0 10 20 30 40 50 60 70

35-44 years (86)

Male (252)

45-54 years (65)

Disability (51)

*BME (46)

White British (307)

No disability (408)

Total (473)

65+ years (60)

55-64 years (49)

White Other (97)

Female (205)

16-34 years (203)


5 Your community

Just under three fifths of respondents (58%) say that they feel they belong to their local

area. This is a significant increase of 7% when compared to the 51% of respondents in

2015 saying they felt they belonged to their local area and is currently at its highest

recorded level.

Figure 30: How strongly do you feel you belong to your local area? (% respondents)


Respondents sense of belonging increases with age and respondents aged under 45 are

significantly less likely to feel a sense of belonging than those aged 65 and over.

Respondents who have lived in the area for three years or more are significantly more likely

to have a sense of belonging than those who have lived in the area for less than three

years.

Figure 31: Sense of belonging to local area (% belonging)


14

13

11

14

19

44

38

44

38

37

28

34

27

30

25

15

15

18

19

20

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012

Very strongly Fairly strongly Not very strongly Not at all strongly

54

55

55

56

57

57

58

59

59

64

67

68

70

0 10 20 30 40 50 60 70 80

16-34 years (205)

White British (317)

35-44 years (88)

Female (211)

No disability (419)

45-54 years (66)

Total (481)

White Other (99)

Male (255)

Disability (51)

55-64 years (50)

*BME (43)

65+ years (65)


5.1 People from different ethnic backgrounds get on well together

Just over half of respondents (53%) agree that people from different ethnic backgrounds

get on well together which is fairly consistent with previous years. Just under one quarter of

respondents (23%) disagreed that people from different ethnic backgrounds get on well

together and a similar proportion of respondents (24%) gave a neutral response.

Figure 32: To what extent do you agree or disagree that your local area is a place where people from different ethnic backgrounds get on well together? (% respondents)


Male respondents are significantly more likely to agree that people from different ethnic

backgrounds get on well together compared to female respondents. White British

respondents are significantly less likely to agree that people from different ethnic

backgrounds get on well together compared to those from other white backgrounds.

Respondents living in flats are significantly more likely to agree that people from different

ethnic backgrounds get on well together compared to those living in houses.

Figure 33: Different ethnic backgrounds get on well together (% agree)


53

52

54

52

56

24

22

23

21

19

23

26

23

28

25

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012

Agree Neutral Disagree

46

47

48

50

50

52

53

54

58

59

60

63

65

0 10 20 30 40 50 60 70

45-54 years (67)

Disability (50)

Female (195)

White British (293)

16-34 years (201)

*BME (45)

Total (458)

No disability (398)

35-44 years (76)

Male (248)

55-64 years (49)

65+ years (60)

White Other (99)


6 Community safety

6.1 Feeling safe after dark

Almost three in ten respondents (29%) feel safe after dark which is an increase of 4%

compared to 2015 but is within the margin of error. Over half of respondents (54%) feel

unsafe after dark which is a significant reduction of 6% compared to levels in 2015 and

2014.

Figure 34: Feelings of safety in local area after dark (% respondents)


As with previous years, female respondents feel significantly less safe after dark compared

to male respondents. Respondents from BME backgrounds feel significantly safer after

dark than those from white backgrounds.

Figure 35: Feelings of safety in local area after dark (% feel safe)


29

25

22

33

30

18

14

17

13

17

54

60

60

54

53

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012

Safe Neutral Unsafe

19

25

25

28

28

29

29

29

31

32

36

37

47

0 5 10 15 20 25 30 35 40 45 50

Female (214)

16-34 years (210)

White Other (100)

White British (318)

No disability (419)

Total (484)

35-44 years (85)

45-54 years (66)

Disability (50)

55-64 years (51)

65+ years (63)

Male (252)

*BME (44)


6.2 Feeling safe during the day

Almost three quarters of respondents (74%) feel safe during the day which is a 4%

increase compared to 2015 but is within the margin of error. However, the proportion of

respondents who feel unsafe during the day has decreased significantly by 8% and is

currently at its lowest recorded level.

Figure 36: Feelings of safety in local area during the day (% respondents)


Male respondents feel significantly safer than female respondents during the day.

Respondents aged 55 and over feel significantly safer during the day compared to those

aged under 35. Respondents with a disability feel significantly less safe during the day than

those without a disability. Respondents from BME backgrounds feel significantly safer

during the day than those from white backgrounds.

Figure 37: Feelings of safety in local area during the day (% feel safe)


74

70

65

72

71

17

13

21

14

16

9

17

14

14

13

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012

Safe Neutral Unsafe

63

67

69

69

73

74

74

74

75

79

81

84

94

0 10 20 30 40 50 60 70 80 90 100

Disability (52)

White Other (101)

Female (219)

16-34 years (213)

White British (325)

35-44 years (89)

Total (495)

45-54 years (67)

No disability (429)

Male (258)

65+ years (65)

55-64 years (52)

*BME (47)


6.3 Influencing feelings of safety

A new question was introduced in 2016 which asked respondents what influences how they

feel about their safety when outside in their local area. Just under three fifths of

respondents (57%) are influenced by word of mouth and 55% are influenced by local

newspapers. Over one third (35%) are influenced by TV or radio and just under one third

(32%) are influenced by social media. More than one third of respondents (36%) have

witnessed a crime and just under one fifth (19%) have previously been a victim of crime.

The ‘other’ factors that influenced people were mainly their own observations and

witnessing of anti-social behaviour.

Figure 38: Factors that influence feelings of safety outside in local area (% respondents)


Female respondents were significantly more likely to be influenced by word of mouth

compared to male respondents. Respondents aged 35 and over were significantly more

likely to be influenced by local newspapers than those aged under 35 whilst younger

respondents were significantly more likely to be influenced by social media. Respondents

from other white backgrounds were significantly more likely to be influence by social media

compared to white British respondents.

Female respondents were significantly more likely to have been a previous victim of crime

compared to males and respondents with a disability were significantly more likely to have

been a previous victim of crime compared to those without a disability.

19

22

32

35

36

55

57

0 10 20 30 40 50 60

Previously a victim of crime

Other

Social media (Facebook, Twitter etc)

TV / Radio

Witnessed a crime

Local newspapers

Word of mouth


7 Anti-social behaviour

The survey identified seven different types of anti-social behaviour and asked respondents

how much of a problem each of those behaviours are in their local area. Six of these

indicators (all except ‘untidy gardens and other private land’) are used by the Crime Survey

for England & Wales to measure anti-social behaviour. Scores are allocated according to

how big a problem the respondent perceives for each indicator, and the scores are

combined to give an overall score. The survey uses a similar methodology1. Combining the

scores for the six indicators from the Crime Survey, the highest possible score is 18 and

scores of 10 or more indicate a high perception of anti-social behaviour.

7.1 Overall perceptions of anti-social behaviour

The majority of anti-social behaviour has seen a decrease since 2015 and any increases

are within the margin of error. The exception to this is vandalism and graffiti which has

increased by 7% since 2015 and is now back in line with 2014 levels.

Figure 39: Perception of anti-social behaviour (% a problem)


1 The Crime Survey for England & Wales includes a seventh indicator, ‘burned out cars and other vehicles’ which is not captured in the residents’ survey so results are not directly comparable.

27

33

48

49

57

75

86

32

36

41

50

56

76

83

29

37

47

54

59

82

90

34

29

42

50

54

80

81

32

36

41

47

62

82

89

0 10 20 30 40 50 60 70 80 90 100

Noisy neighbours or loud parties

Untidy gardens or other privately owned land

Vandalism, graffiti and other deliberatedamage

Rubbish or litter lying around

Groups hanging around the streets

People being drunk or rowdy in public places

People using or dealing drugs

2012 2013 2014 2015 2016


The proportion of respondents who have a high perception of anti-social behaviour

(combined score of ten or more) has decreased slightly since 2015 but is within the margin

of error.

Figure 40: Perception of anti-social behaviour (% high perception)


Respondents aged 35 to 44 are significantly more likely to perceive high levels of anti-

social behaviour compared to all other age groups. Respondents who have lived in the

local area for two years or more are significantly more likely to perceive high levels of anti-

social behaviour than those who have lived in the area for less than two years.

Figure 41: High perception of anti-social behaviour (% respondents)


5147

5856

54

0

10

20

30

40

50

60

70

2012 2013 2014 2015 2016

48

50

52

53

53

54

55

56

56

58

62

64

71

0 10 20 30 40 50 60 70 80

16-34 years (204)

65+ years (54)

White British (305)

Male (240)

No disability (405)

Total (464)

45-54 years (65)

*BME (39)

Female (210)

55-64 years (48)

White Other (97)

Disability (48)

35-44 years (86)


7.2 Noisy neighbours and loud parties

Respondents aged 35 to 44 are significantly more likely to perceive noisy neighbours as a

problem compared to all other age groups and respondents with a disability are significantly

more likely to perceive noisy neighbours as a problem than those without a disability.

Respondents from BME backgrounds are significantly less likely to perceive noisy

neighbours as a problem compared to respondents from white backgrounds.

Figure 42: Problem with noisy neighbours & loud parties (% problem)


7.3 Rubbish or litter lying around

Respondents aged 16 to 34 are significantly less likely to perceive rubbish as a problem

than all other age groups. Respondents from BME backgrounds are significantly less likely

to perceive rubbish as a problem compared to respondents from white backgrounds.

Figure 43: Problem with rubbish or litter lying around (% problem)


8

19

24

25

26

27

27

27

28

29

36

39

39

0 5 10 15 20 25 30 35 40 45

*BME (40)65+ years (57)

55-64 years (50)16-34 years (205)

No disability (410)Male (248)

White British (309)Total (470)

Female (208)45-54 years (66)

White Other (99)35-44 years (86)

Disability (51)

25

36

46

48

49

49

49

52

54

58

58

61

62

0 10 20 30 40 50 60 70

*BME (41)16-34 years (207)

Male (251)No disability (418)

Total (479)White British (317)

45-54 years (66)Female (213)

White Other (98)65+ years (60)Disability (51)

35-44 years (89)55-64 years (51)


7.4 Vandalism, graffiti and other deliberate damage

Respondents from BME backgrounds are significantly more likely to perceive vandalism

and graffiti as a problem compared to white British respondents.

Figure 44: Problem with vandalism & graffiti (% problem)


7.5 People using or dealing drugs

Respondents aged 65 and over are significantly less likely to perceive drugs as a problem

compared to all other age groups.

Figure 45: Problem with people using or dealing drugs (% problem)


39

41

43

45

47

48

49

49

50

50

50

51

63

0 10 20 30 40 50 60 70

Disability (47)

45-54 years (64)

55-64 years (45)

Male (236)

White British (298)

Total (457)

35-44 years (85)

No disability (399)

65+ years (56)

White Other (97)

16-34 years (202)

Female (206)

*BME (40)

76

82

82

84

85

86

86

86

86

88

88

89

89

0 10 20 30 40 50 60 70 80 90 100

65+ years (56)

*BME (34)

White Other (90)

Male (227)

55-64 years (47)

Disability (49)

Total (436)

No disability (378)

16-34 years (182)

White British (290)

Female (196)

35-44 years (83)

45-54 years (62)


7.6 People being drunk or rowdy in public places

There are no significant differences between groups with regards to perceptions of people

being drunk or rowdy in public places.

Figure 46: Problem with people being drunk or rowdy in public places (% problem)


7.7 Groups hanging around the streets

Respondents aged 16 to 34 are significantly less likely to perceive groups hanging around

the streets as a problem compared to those aged 35 to 44.

Figure 47: Problem with groups hanging around the streets (% problem)


68

70

72

73

74

75

75

75

76

78

79

80

82

0 10 20 30 40 50 60 70 80 90

65+ years (58)

*BME (33)

Male (240)

45-54 years (66)

16-34 years (190)

White British (298)

Total (451)

No disability (393)

55-64 years (49)

Female (198)

White Other (97)

Disability (50)

35-44 years (83)

52

53

54

55

55

57

57

59

59

60

60

62

67

0 10 20 30 40 50 60 70 80

*BME (38)

16-34 years (201)

Male (242)

45-54 years (65)

White Other (95)

No disability (402)

Total (459)

65+ years (56)

White British (302)

Disability (49)

Female (204)

55-64 years (47)

35-44 years (85)


7.8 Untidy gardens and other private land

Respondents aged 35 to 44 are significantly more likely to perceive untidy gardens as a

problem compared to all other age groups. White British respondents are significantly more

likely to perceive untidy gardens as a problem compared to all other ethnicities.

Figure 48: Problem with untidy gardens or other private land (% problem)


24

25

29

29

30

32

33

35

36

37

38

39

50

0 10 20 30 40 50 60

16-34 years (192)

White Other (95)

*BME (39)

55-64 years (49)

Male (238)

No disability (402)

Total (456)

White British (301)

65+ years (59)

Female (204)

45-54 years (64)

Disability (48)

35-44 years (87)


8 Communication

The proportion of respondents who think that the Council acts on concerns of local

residents has decreased by 2% (which is within the margin of error); from 56% in 2015 to

54% in 2016. Under half of respondents (46%) feel that the Council doesn’t act on

concerns of local residents very much, if at all.

Figure 49: To what extent do you think Bournemouth Borough Council acts on the concerns of local residents? (% respondents)


Respondents aged 65 and over are significantly more likely to feel the Council acts on

concerns of local residents compared to those aged 35 to 54.

Figure 50: Bournemouth Borough Council acts on the concerns of local residents (% a great deal/a fair amount)


6

8

4

9

16

48

48

43

48

49

36

37

46

36

31

9

6

7

7

4

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012

A great deal A fair amount Not very much Not at all

43

46

48

52

53

53

54

56

59

59

59

63

65

0 10 20 30 40 50 60 70

45-54 years (53)

Disability (48)

35-44 years (72)

Male (214)

White British (256)

55-64 years (41)

Total (385)

No disability (329)

Female (161)

16-34 years (157)

White Other (74)

*BME (36)

65+ years (56)


8.1 Improvements to Boscombe

A question was introduced in 2013 asking respondents whether they have heard of any of

the work being done by the Boscombe Regeneration Partnership to improve Boscombe.

The wording of this question was changed in 2016 to exclude reference to the Boscombe

Regeneration Partnership. Just under three fifths of respondents (58%) have heard of the

work being done to improve Boscombe. This is a significant decrease of 8% compared to

2015 but that may be due to the change in wording.

Figure 51: Have you heard of any of the work being done to improve Boscombe? (% yes)


Respondents aged 16 to 34 are significantly less likely to have heard of improvements

compared to those aged 45 and over. Respondents who have lived in the area for less than

a year are significantly less likely to have heard of the work being done to improve

Boscombe compared to those who have lived in the area for more than a year.

Figure 52: Work being done to improve Boscombe (% heard)


44

67 66

58

0

10

20

30

40

50

60

70

80

2013 2014 2015 2016

48

53

57

57

57

57

58

58

62

63

68

71

72

0 10 20 30 40 50 60 70 80

16-34 years (197)

Female (205)

35-44 years (82)

No disability (398)

*BME (40)

White British (304)

White Other (93)

Total (457)

Disability (49)

Male (237)

45-54 years (62)

65+ years (61)

55-64 years (47)


A new question was introduced in 2016 which asked respondents if they thought

Boscombe was improving. Almost two thirds of respondents (65%) thought Boscombe was

improving.

Figure 53: Do you think Boscombe is improving? (% yes)


Respondents who have lived in the area for twenty years or more are significantly less

likely to think that Boscombe is improving compared to those who have lived in the area for

less than twenty years.

Figure 54: Boscombe improving (% yes)


65 35

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012

Yes No

54

59

59

59

62

63

65

67

67

68

70

70

72

0 10 20 30 40 50 60 70 80

Disability (44)

35-44 years (78)

45-54 years (59)

65+ years (58)

White British (259)

Female (177)

Total (404)

No disability (353)

White Other (81)

Male (213)

*BME (45)

55-64 years (44)

16-34 years (160)


Another new question introduced in 2016 asked respondents how they would prefer to

receive information about the work taking place to improve Boscombe. Over half of

respondents (52%) would prefer to receive information from local media whilst 46% would

prefer to receive information from a Council or partner publication. Just over one third

(35%) would prefer BH Live as a source of information and just over one quarter (27%)

would prefer email. Just over one fifth (21%) would prefer using websites. Other

suggestions included noticeboards, displays and social media.

Figure 55: How would you prefer to receive information about the work taking place to improve Boscombe? (% respondents)


Respondents aged 16 to 34 are significantly less likely to want to receive information from

BH Life compared to those aged 35 and over. Respondents from BME backgrounds are

significantly more likely to want to receive information from local media compared to those

from white backgrounds.

4

21

27

35

46

52

0 10 20 30 40 50 60

Other

Website

Email

BH Life

Council or partner publication / leaflet

Local media (newspapers / radio /television etc)


9 Health and wellbeing

Just over three quarters of respondents (77%) describe their health as ‘very good’ or

‘good’, which is a significant increase of 5% compared to the 72% of respondents in 2015

who described their health and wellbeing as ‘very good’ or ‘good’. However, the proportion

of respondents describing their health as ‘very good’ as decreased by 6%. The proportion

of respondents describing their health as ‘bad’ or ‘very bad’ has halved; from 8% in 2015 to

4% in 2016.

Figure 56: How is your health and wellbeing in general? (% respondents)


Male respondents are significantly less likely to describe their health and wellbeing as

‘good’ or ‘very good’ compared to females. Respondents aged 16 to 44 are significantly

more likely than those aged 45 and over to describe their health and wellbeing as ‘good’ or

‘very good’. Respondents with a disability are significantly less likely to have good health

compared to those without a disability and respondents in social housing are significantly

less likely to have good health compared to those in private rented or owner/occupiers.

Figure 57: Health and wellbeing (% good/very good)


35

41

36

31

37

43

31

43

33

29

19

20

17

21

21

4

6

3

14

11

2

1

1

2

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012

Very good Good Fair Bad Very bad

17

63

66

73

74

74

77

82

83

84

84

85

86

0 10 20 30 40 50 60 70 80 90 100

Disability (52)45-54 years (67)

65+ years (66)55-64 years (52)

White British (322)Male (260)Total (494)

Female (219)White Other (101)

35-44 years (90)16-34 years (213)

No disability (431)*BME (47)


9.1 Social contact

Over eight in ten respondents (83%) have sufficient social contact which is a significant

increase of 6% when compared to 2015 and is back to the same level as 2014. The

proportion of respondents who say they have little social contact and feel socially isolated

has decreased significantly by 6% and is back to a similar level as seen in 2014.

Figure 58: Which of the following statements best describes your social situation? (% respondents)


Respondents with a disability are significantly less likely to have sufficient social contact

compared to those without a disability.

Figure 59: Social contact (% at least adequate social contact)


56

51

58

46

50

27

26

25

25

26

13

12

14

16

13

4

10

3

13

12

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

2012

I have as much social contact as I want with people I like

I have adequate social contact with people

I have some social contact with people but not enough

I have little social contact and feel socially isolated

60

74

80

81

81

83

84

84

84

86

86

88

89

0 10 20 30 40 50 60 70 80 90 100

Disability (50)

45-54 years (67)

35-44 years (90)

Male (257)

White Other (100)

Total (491)

*BME (47)

16-34 years (211)

White British (320)

No disability (430)

Female (218)

55-64 years (51)

65+ years (65)


9.2 Satisfaction with life

A question about satisfaction with life was introduced in 2013. Respondents are asked to

rate their life on a scale of 1 to 10. Seven in ten respondents (70%) rate their life as 7 or

more which is in line with 2015 and 2014. The proportion of respondents rating their life as

4 or less is currently at its lowest recorded level (8%).

Figure 60: On a scale of 1 to 10, how satisfied are you overall with your life nowadays? (% respondents)


Respondents with a disability are significantly less likely to rate their lives as seven or more

compared to those without a disability. Respondents in social housing are significantly less

likely to rate their life as seven or more compared to owner/occupiers.

Figure 61: Current life satisfaction (% 7 or more out of 10)


2

3

2

7

6

9

8

11

22

20

21

24

47

47

49

44

23

22

19

13

0% 20% 40% 60% 80% 100%

2016

2015

2014

2013

1 - 2 3 - 4 5 - 6 7 - 8 9 - 10

36

63

68

68

69

70

71

72

74

75

75

76

82

0 10 20 30 40 50 60 70 80 90

Disability (52)

45-54 years (67)

16-34 years (210)

*BME (47)

Male (257)

Total (491)

White Other (101)

White British (319)

Female (219)

35-44 years (90)

55-64 years (52)

No disability (427)

65+ years (66)


10 Conclusion

Overall findings in 2016 are mixed when comparing results to previous years. There has

been a decrease in satisfaction with many Council services. The areas which have seen a

decline in performance outside the margin of error are:

Satisfaction with keeping land clear of litter and refuse

Satisfaction with refuse collection

Satisfaction with doorstep recycling

Satisfaction with sport and leisure facilities

Satisfaction with libraries

Satisfaction with museums / galleries

Satisfaction with theatres / concert halls

Perceptions of vandalism, graffiti and other deliberate damage

The areas which have seen an increase in performance outside the margin of error are:

Sense of belonging

Perceptions of noisy neighbours and loud parties

Health and wellbeing

Social contact


Appendix 1: Respondent profile

Weighted Unweighted

Gender Male 260 237

Female 219 242

Age

16 - 34 years 213 92

35 - 44 years 90 77

45 - 54 years 67 93

55 - 64 years 52 81

65+ years 66 145

Disability Yes 52 108

No 431 375

Ethnicity

White British 325 354

White Other 101 95

BME 47 24

Religion

No religion 204 165

Christian 223 266

Other religion 38 30

Sexual Orientation Heterosexual 431 431

Bisexual, Gay, Lesbian 30 26

Accommodation

Owner / Occupier 175 210

Renting - Social 57 60

Renting - Private 239 201

Employment

In employment 320 260

Unemployed 19 15

Retired 58 119

Economically inactive 59 67

Children 17 and under

None 386 404

One 64 49

Two or more 31 24

Adults 18 and over

One 226 243

Two 207 189

Three or more 29 25


Appendix 2: Table of figures

Figure 1: Overall satisfaction with local area (% respondents) ................................. 2

Figure 2: Satisfaction with local area (% satisfied) ............................................... 2

Figure 3: Importance vs. Improvement (% respondents) ........................................ 5

Figure 4: Satisfaction with Council services (% satisfied) ........................................ 7

Figure 5: Usage of Council services (% used in the last twelve months) ...................... 8

Figure 6: Keeping public land clear of litter and refuse (% respondents) ...................... 9

Figure 7: Satisfaction with keeping public land clear of litter and refuse (% satisfied) ....... 9

Figure 8: Refuse collection (% respondents) ..................................................... 10

Figure 9: Satisfaction with refuse collection (% satisfied) ....................................... 10

Figure 10: Doorstep recycling (% respondents) .................................................. 11

Figure 11: Satisfaction with doorstep recycling (% satisfied) ................................... 11

Figure 12: Local transport information (% respondents) .................................................... 12

Figure 13: Satisfaction with local transport information (% satisfied) .......................... 12

Figure 14: Local bus services (% respondents) .................................................. 13

Figure 15: Satisfaction with local bus services (% satisfied) ................................... 13

Figure 16: Sport and leisure facilities (% respondents) ......................................... 14

Figure 17: Satisfaction with sport and leisure facilities (% satisfied) .......................... 14

Figure 18: Libraries (% respondents) .............................................................. 15

Figure 19: Satisfaction with libraries (% satisfied) ............................................... 15

Figure 20: Museums and galleries (% respondents) ............................................ 16

Figure 21: Satisfaction with museums and galleries (% satisfied) ............................. 16

Figure 22: Theatres and concert halls (% respondents) ........................................ 17

Figure 23: Satisfaction with theatres and concert halls (% satisfied) .......................... 17

Figure 24: Parks and open spaces (% respondents) ............................................ 18

Figure 25: Satisfaction with parks & open spaces (% satisfied)................................ 18

Figure 26: Seafront (% respondents) .............................................................. 19

Figure 27: Satisfaction with seafront (% satisfied) ............................................... 19

Figure 28: Boscombe Market (% respondents) .................................................. 20

Figure 29: Satisfaction with Boscombe Market (% satisfied) ................................... 20

Figure 30: How strongly do you feel you belong to your local area? (% respondents) ...... 21

Figure 31: Sense of belonging to local area (% belonging) ..................................... 21

Figure 32: To what extent do you agree or disagree that your local area is a place where

people from different ethnic backgrounds get on well together? (% respondents) .......... 22

Figure 33: Different ethnic backgrounds get on well together (% agree) ..................... 22

Figure 34: Feelings of safety in local area after dark (% respondents) ....................... 23

Figure 35: Feelings of safety in local area after dark (% feel safe) ........................... 23

Figure 36: Feelings of safety in local area during the day (% respondents) ................. 24

Figure 37: Feelings of safety in local area during the day (% feel safe) ...................... 24

Figure 38: Factors that influence feelings of safety outside in local area (% respondents) 25

Figure 39: Perception of anti-social behaviour (% a problem) ................................. 26

Figure 40: Perception of anti-social behaviour (% high perception) .......................... 27

Figure 41: High perception of anti-social behaviour (% respondents) ........................ 27

Figure 42: Problem with noisy neighbours & loud parties (% problem) ...................... 28

Figure 43: Problem with rubbish or litter lying around (% problem) ........................... 28

Figure 44: Problem with vandalism & graffiti (% problem) ..................................... 29

Figure 45: Problem with people using or dealing drugs (% problem) ......................... 29

Figure 46: Problem with people being drunk or rowdy in public places (% problem) ....... 30

Figure 47: Problem with groups hanging around the streets (% problem) ................... 30


Figure 48: Problem with untidy gardens or other private land (% problem) .................. 31

Figure 49: To what extent do you think Bournemouth Borough Council acts on the concerns

of local residents? (% respondents) ............................................................... 32

Figure 50: Bournemouth Borough Council acts on the concerns of local residents (% a

great deal/a fair amount) ............................................................................ 32

Figure 51: Have you heard of any of the work being done to improve Boscombe? (% yes)

......................................................................................................... 33

Figure 52: Work being done to improve Boscombe (% heard) ................................ 33

Figure 53: Do you think Boscombe is improving? (% yes) ..................................... 34

Figure 54: Boscombe improving (% yes) ......................................................... 34

Figure 55: How would you prefer to receive information about the work taking place to

improve Boscombe? (% respondents) ............................................................ 35

Figure 56: How is your health and wellbeing in general? (% respondents) .................. 36

Figure 57: Health and wellbeing (% good/very good) ........................................... 36

Figure 58: Which of the following statements best describes your social situation? (%

respondents) .......................................................................................... 37

Figure 59: Social contact (% at least adequate social contact) ................................ 37

Figure 60: On a scale of 1 to 10, how satisfied are you overall with your life nowadays? (%

respondents) .......................................................................................... 38

Figure 61: Current life satisfaction (% 7 or more out of 10) ..................................... 38

Table 1: Things making somewhere a good place to live (% selected as one of top 5) ..... 3

Table 2: Things that most need improving (% selected as one of top 5) ...................... 4

Boscombe West 2016 Report Final · The Boscombe West residents’ survey 2016 was a paper survey...

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