BOMET COUNTY GOVERNMENT ICT ROADMAP (2015-2020)

Bomet County Government ICT Roadmap 2015-2020

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“A World class provider of cost-effective physical and ICT infrastructure facilities and services”

BOMET COUNTY GOVERNMENT

September, 2015

ICT ROADMAP(2015-2020)Popular Version


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Statement on Confidentiality and Distribution of this DocumentThis report has been prepared for and only for the County Government of Bomet and the ICT Authority in accordance with the terms of our engagement letter dated 4th February 2015 and inception report dated 13th March 2015 and for no other purpose.

Infosys Engineering Limited (the Consultant) does not accept or assume any liability or duty of care for any other purpose or to any other person to whom this report is shown or into whose hands it may come save where expressly agreed by our prior consent in writing.


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COUNTY ICT ROADMAP ACCEPTANCE SIGN OFF

Stephen Mutai _____________________ __12/10/2015_____Governor/Deputy Governor,Bomet County Signature Date

____VICTOR KYALO_____ _____________________ _______________Chief Executive OfficerICT Authority Signature Date

____ERASTUS NZIOKA___ _____________________ _______________Project Manager,Infosys Engineering Ltd Signature Date


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ACKNOWLEDGEMENTThe preparation of County Government of Bomet-ICT Roadmap 2015-2020 has been developed through the support, invaluable inputs and commitment of the entire county various stakeholders. I would like to acknowledge the national government through the ICT Authority and World Bank for the financial support that made this a reality. May I also commend the consultant, Infosys Engineering Limited, for midwifing the process which rather looked intricate.

My greatest gratitude goes to H.E. the Governor of our beloved County, Hon. Isaac Ruto and H.E. the Deputy Governor, Hon. Stephen Mutai for their support to all the processes that went into this roadmap. I also extend my sincere appreciation to CEC Members, the Speaker and Clerk of County Assembly, Chief Officers, Directors and the ICT team (both Executive and Assembly) who supported the process with a lot of zeal. Special appreciation go to the ICT Director and County Assembly Head of ICT for reaching out to the county stakeholders, coordinating the Technical committee, Planning committee and the stakeholder’s validation workshops. I also want to single out the stakeholders who actively participated in the document validation exercise whose comments have shaped this roadmap document.

To the many institutions and individuals whom I have not named though they activelyparticipated in one way or the other in the process, accept our gratitude for your invaluableinformation. I believe that the roadmap will change the ICT landscape in the county and look forward to engagement with partners to support the implementation of the ICT Roadmap.

Thank you very much

Mr. Kilelson MutaiChief Officer ICT, Training and Industry

H.E. Hon. Isaac kiprono RutoGovernor, Bomet County


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PREFACEInformation and communication technology (ICT) offers a powerful tool that if well harnessed can ensure citizens are empowered and Government can deliver services more efficiently, effectively and in a transparent and accountable manner. These ICT envisaged benefits can be realized if there is a clear ‘Road map’ in the initiation and implementation of all ICT related projects.

This ICT Roadmap will go a long way in guiding the County in setting standards or determining a course of action for all ICT projects. It shall also help reach a consensus about a set of needs and the technologies required to satisfy those needs. In addition, it shall provide a mechanism to help forecast technology developments framework to help prioritize, plan and coordinate them. .

The Roadmap identifies four areas where gap exists and includes Infrastructure and Connectivity, Public Service Delivery, The Legal and Policy Environment and Human Resources and Capacity Building. All these are integrated and can be carried out concurrently.

The Roadmap aligns to National ICT Master Plan, Vision 2030 and other policy documents. It shall among other things assist to create an enabling policy, legal and regulatory environment; provide county e-government services that are simple to use and convenient for citizens and businesses. It shall also increase the productivity, efficiency and effectiveness of critical economic sectors; stimulate the setup and growth of ICT-related businesses within the County to enhance employment creation; enable and scale up ICT innovation; and develop a dynamic and robust ICT sector that will enhance socio-economic growth.I urge all the county stakeholders to be committed and to play their part to ensure successful implementation of the ICT Roadmap for the benefit of all in this fast growing county, Bomet.

Hon. David K. CheruiyotCEC ICT, Training and Industry


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TABLE OF CONTENTS1 INTRODUCTION& BACKGROUND 121.1 BACKGROUND OF THE COUNTY 121.1.1 COUNTY GENERAL INFORMATION 121.1.2 COUNTY EXECUTIVE 121.1.3 THE COUNTY ASSEMBLY 121.1.4 ICT DEPARTMENT IN THE COUNTY 131.2 SCOPE 131.3 ICT ACHIEVEMENTS, CHALLENGES AND LESSONS LEARNT 132 SUMMARY OF CURRENT STATUS 14 FIGURE 21 BOMET COUNTY ICT THEMATIC AREAS 142.1 ICT HUMAN CAPITAL AND WORKFORCE DEVELOPMENT 142.2 INTEGRATED ICT INFRASTRUCTURE 142.3 INTEGRATED INFORMATION INFRASTRUCTURE 152.4 NATIONAL GOVERNMENT ENTERPRISE ARCHITECTURE 15 FIGURE 22 ICT HOUSE OF VALUES 152.5 ICT STATUS IN BOMET COUNTY 162.5.1 INFRASTRUCTURE AND CONNECTIVITY 162.5.2 PUBLIC SERVICE DELIVERY SYSTEMS 162.5.3 HUMAN CAPITAL AND WORKFORCE DEVELOPMENT 162.5.4 POLICY ENVIRONMENT AND LEGAL FRAMEWORK 172.5.5 SHARED SERVICES 172.5.6 CHANGE MANAGEMENT 172.5.7 CITIZEN INVOLVEMENT AND PARTICIPATION 17 TABLE 2- 1 SUMMARY OF BOMET COUNTY CURRENT ICT STATUS 182.6 BOMET COUNTY ICT GAP ANALYSIS 182.6.1 BOMET COUNTY ICT MATURITY LEVEL ANALYSIS 182.6.2 COUNTY ICT MATURITY FINDINGS 19 TABLE 2- 2 BOMET COUNTY ICT MATURITY LEVEL 19 FIGURE 23BOMET COUNTY ICT MATURITY DIAGRAM 19 FIGURE 24 WEIGHTED MATURITY RATIO 192.6.3 BOMET COUNTY ICT GAP ANALYSIS FROM THE ICT MATURITY LEVEL 20 TABLE 2- 3 ICT GAP ANALYSIS SUMMARY 202.7 CURRENT BOMET COUNTY GOVERNMENT ICT BUDGET (2014/2015) 21


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TABLE OF CONTENTS1 INTRODUCTION& BACKGROUND 121.1 BACKGROUND OF THE COUNTY 121.1.1 COUNTY GENERAL INFORMATION 121.1.2 COUNTY EXECUTIVE 121.1.3 THE COUNTY ASSEMBLY 121.1.4 ICT DEPARTMENT IN THE COUNTY 131.2 SCOPE 131.3 ICT ACHIEVEMENTS, CHALLENGES AND LESSONS LEARNT 132 SUMMARY OF CURRENT STATUS 14 FIGURE 21 BOMET COUNTY ICT THEMATIC AREAS 142.1 ICT HUMAN CAPITAL AND WORKFORCE DEVELOPMENT 142.2 INTEGRATED ICT INFRASTRUCTURE 142.3 INTEGRATED INFORMATION INFRASTRUCTURE 152.4 NATIONAL GOVERNMENT ENTERPRISE ARCHITECTURE 15 FIGURE 22 ICT HOUSE OF VALUES 152.5 ICT STATUS IN BOMET COUNTY 162.5.1 INFRASTRUCTURE AND CONNECTIVITY 162.5.2 PUBLIC SERVICE DELIVERY SYSTEMS 162.5.3 HUMAN CAPITAL AND WORKFORCE DEVELOPMENT 162.5.4 POLICY ENVIRONMENT AND LEGAL FRAMEWORK 172.5.5 SHARED SERVICES 172.5.6 CHANGE MANAGEMENT 172.5.7 CITIZEN INVOLVEMENT AND PARTICIPATION 17 TABLE 2- 1 SUMMARY OF BOMET COUNTY CURRENT ICT STATUS 182.6 BOMET COUNTY ICT GAP ANALYSIS 182.6.1 BOMET COUNTY ICT MATURITY LEVEL ANALYSIS 182.6.2 COUNTY ICT MATURITY FINDINGS 19 TABLE 2- 2 BOMET COUNTY ICT MATURITY LEVEL 19 FIGURE 23BOMET COUNTY ICT MATURITY DIAGRAM 19 FIGURE 24 WEIGHTED MATURITY RATIO 192.6.3 BOMET COUNTY ICT GAP ANALYSIS FROM THE ICT MATURITY LEVEL 20 TABLE 2- 3 ICT GAP ANALYSIS SUMMARY 202.7 CURRENT BOMET COUNTY GOVERNMENT ICT BUDGET (2014/2015) 21

3 THE COUNTY ICT STRATEGY ROAD MAP 223.1 STRATEGIC PRINCIPLES 223.1.1 VISION 223.1.2 MISSION 223.1.3 VALUES 223.2 ICT ROADMAPS 223.2.1 ROAD MAP 1: INFRASTRUCTURE AND CONNECTIVITY 223.2.2 ROAD MAP 2: PUBLIC SERVICE DELIVERY 233.2.3 ROAD MAP 3: HUMAN CAPITAL AND WORKFORCE DEVELOPMENT 233.2.4 ROAD MAP 4: POLICY ENVIRONMENT AND LEGAL FRAMEWORK 233.2.5 CITIZEN INVOLVEMENT & PARTICIPATION 233.2.6 CHANGE MANAGEMENT 233.2.7 SHARED SERVICES 243.3 KEY STRATEGIES GUIDING IMPLEMENTATION OF THE ROADMAPS 24 TABLE 31 KEY STRATEGIES GUIDING IMPLEMENTATION 244 SUCCESS FACTORS 254.1 GOVERNANCE, MANAGEMENT AND ORGANISATION 254.2 SHARED SERVICES PLAN 254.3 CHANGE MANAGEMENT PLAN 264.4 CITIZEN INVOLVEMENT AND PARTICIPATION PLAN 264.5 OTHER CRITICAL SUCCESS FACTORS 264.6 COMMUNICATION STRATEGY 264.7 MONITORING AND EVALUATION (M&E) 265 PROJECT IDENTIFICATION AND PRIORITISATION 285.1 PRIORITY SERVICES AND QUICK WINS 28 TABLE 5- 1 PROJECTS IDENTIFICATION AND PRIORITISATION 285.2 IMPLEMENTATION PLAN 295.3 TIMELINES 30 TABLE 5- 2 TIMELINES FOR THE PROJECTS 305.4 FINANCIAL PROJECTIONS: 33 TABLE 51 SUMMARY OF INVESTMENTS 335.5 ROAD MAP FINANCING: 34


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LIST OF ABBREVIATIONS AND ACRONYMSASAL Arid &Semi-Arid Lands BoWaSCo Bomet Water & Sewerage CompanyBPO Business Process OutsourcingCA County Assembly CCTV Closed Circuit TelevisionCDF Constituency Development Fund CEC County Executive CommitteeCDMA Code Division Multiple AccessCIDP County Integrated Development Plan CO Chief Officer CPSB County Public Service Board CRA Commission for Revenue AllocationCRM Citizen Relationship ManagementDG Deputy Governor DHIS District Health Information System EAC East Africa CommunityECD Early Childhood DevelopmentECDE Early Childhood Development and EducationERP Enterprise Resource PlanningESSAy East African Submarine Cable SystemGIS Geographical Information SystemGCCN Government Common Core networkGPS Global Positioning SystemGSM Global System for MobileHE His ExcellencyHMIS Health Management Information SystemICT Information and Communications TechnologyICTA Information and Communication Technology Authority ITES Internet Enabled ServicesKTC Konza Technology CityIFMIS Integrated Financial Management Information System IPPD Integrated Personnel and Payroll DatabaseIPRs Intellectual Property RightsKES Kenya ShillingKPLC Kenya Power and Lighting Company LAN Local Area NetworkLAIFOMS Local Authorities Integrated Financial and Operations Management SystemMCA Member of County Assembly MTP Mid-Term Plan nRI network Readiness IndexNOFBI National Optical Fibre Backbone Infrastructure


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PABX Private Automated Branch ExchangeSLA Service Level AgreementSP Strategic Plan TA Transition AuthorityTEAMS The East African Marine SystemTTC Teachers Training CollegeTVET Technical and Vocational Educational TrainingUNESCO United Nations Educational, Scientific & Cultural Organisation USD United States DollarsVoIP Voice over Internet ProtocolWAN Wide Area NetworkWB World Bank WDF Ward Development Fund WSIS World Summit on the Information Society


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EXECUTIVE SUMMARYThis roadmap intends to deliver on four objectives namely:

1. To develop a coordinated and coherent approach for ICT road map development and guidelines which will enable each County to provide high-quality and cost-effective ICT-enabled services that meet the needs of County residents;

2. Foster innovation, best practice, and value for money in the use of ICT in management of County resources, learning and Citizen outreach;

3. To define the conditions under which it will be possible to provide a shared and optimized ICT infrastructure with appropriate user support and standards for the National Government and the Bomet County Government;

4. To among other things identify: Short term quick wins; Priorities for investment; Plans for development; Employment and support of ICT services and infrastructure which support the County’s Citizen outreach, learning, and administrative activities; A change management plan; Detailed strategies for refinement and evaluation of performance, culture, communications, data reporting and any other strategic management identified issues necessary for successful implementation of the roadmap in relation to ICT services for the Bomet County Government

ApproachThe development of the roadmap involved consultative meetings with the County leadership in the two arms and the Public Service Board. The Consultancy team collected data across the functions and departments of the County Government and validated the information before generating a status report. Further consultations with the stakeholders informed finalisation of the first draft under the stewardship of the planning and technical committees. The ICT Authority has also validated each stage of the development process. This roadmap is benchmarked on the global, regional and national ICT trends, demands, expectations, standards and best practices. It analyses the status of ICT in the county and analyses the gaps using the maturity level analysis. Finally, four thematic roadmaps and three cross cutting themes are discussed.

The Bomet ICT roadmap aligns itself to the national ICT Master-plan. It seeks to position the County in delivering efficient ICT enabled services. Currently, ICT integration is low in public service delivery. In addition, the existing systems are sub-optimal.

The Roadmap covers the following thematic areas;1. Infrastructure and Connectivity2. Public Service Delivery and 3. Human Capital and Workforce Development4. Policy Environment and Legal Framework

Installation of the National Optic Fibre Backbone Infrastructure (NOFBI) that terminates at the county Head Quarters and 95% GSM network coverage are notable achievements in the county. This has greatly improved the ICT connectivity in the county. However, the ICT assessment highlights the following ICT gaps that have formed the basis of the roadmap;

1. Infrastructure and Connectivity; Limited ICT infrastructure and poor connectivity2. Public Service Delivery; Lack of integrated information management system and a

limited ICT enabled public service delivery systems


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3. Human Capital and Workforce Development; Lack of a comprehensive training programme for the county staff (training needs assessment, training and user support) and low ICT skills

4. Policy Environment and Legal Framework; Lack of ICT governance, policies and procedures

In addition to the above, the county lacks a shared services plan, a change management plan and has limited citizen involvement and participation. An assessment of the ICT maturity level in the County Government of Bomet is currently rating significantly below average with a score of about 274.2 on the weighted maturity ratio and a category maturity of 1.3. The current ICT infrastructure and service delivery mechanisms do not meet ICT needs of the county.

The findings confirm the need for a significant County ICT Roadmap and a high investment to accelerate the delivery of the identified ICT infrastructure, information systems, processes and required skills to support the ICT Vision. The roadmap identifies important and priority gap- closure projects to facilitate the desired ICT maturity level. The roadmap shall also seek to optimise ICT by implementing a shared services plan, a change management plan, citizen participation and involvement mechanisms. This roadmap shall be supported by a functional governance, management and organisation structure.

To achieve the desired state, Bomet County Government shall require an investment of Kshs.915, 790,550 (USD9, 954,245).


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1. INTRODUCTION& BACKGROUNDThe second Medium Term Plans (MTP) (2013-2017) of the Vision 2030 considers ICT as one of the foundations for economic growth, ‘strengthening the foundations of a knowledge-based economy’. The plan highlights ICT as a critical tool in the Kenya’s vision for a knowledge-based economy. The County Government of Bomet through this five-year ICT roadmap seeks to leverage on the advantages of ICT investment as an essential driver that will bring forth improved economic development. The plan will focus the county’s ICT investment under the following areas: ICT infrastructure and connectivity, Public service delivery systems, human resource and capacity building and policy environment and legal frameworks

1.1. Background of the CountyThis section presents the location and position of the County Government of Bomet, its administrative and political units as well as the arms of the County Government.

1.1.1County General InformationBomet County is located in the Rift Valley part of Kenya. It borders Kericho to the North, Narok to the South, Nakuru to the North East and Nyamira to the West. It is located between latitude 0°29’ and 1° 03’to the South and longitude 35° 05’ and 35° 35’to the East. The County has a land surface of 2,037.4 Km2. The County consists of five (5) sub counties (constituencies), 25 wards, 67 locations and 176 sub locations. The five sub counties (constituencies) are Bomet Central, Bomet East, Chepalungu, Sotik and Konoin. The summary of the political and administrative units of Bomet County

The County Integrated Development Plan (CIDP) indicates that the population of Bomet county as per 2009 census stood at 723,813 (male-359,531; female – 364,282).

1.1.2. County ExecutiveThe County Executive consists of various departments (sometimes referred to as Ministries). The County Executive Committee Members and Chief Officers (who are the accounting officers) head the departments. The directors and their respective directorates perform the technical aspects of the departments. The Governor with the approval of the County Assembly appoints the County Executive committee members and chief officers.

The County Government is fully established and has 11 Executive departments. Bomet Town is the County headquarters and hosts all the offices spread across Bomet town. The county headquarters as well as most of the County Government office spaces have been constructed or taken over from the previous national government offices. The County Government has rented some offices such as Water & Irrigation and Education departments. The other lower administrative offices of the County Government including sub-counties, wards and villages are in their respective geographical areas. The Executive functions are further devolved to the five sub-counties (headed by Sub-County Administrators), then to 25 wards (Ward Administrators) and down to the villages.

1.1.3. The County AssemblyThe Speaker elected by the Members of the County Assembly heads the County Assembly of Bomet. An elected Member of the County Assembly (MCA) represents each Ward in the Assembly. The Assembly is composed of 25 elected members and 10 nominated members making 35 members. The County Assembly executes its legislative, oversight and representation roles through established nine (10) sectoral committees of the Assembly.


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The County Assembly has the following departments: - Committee Services, Administration, Security and Internal Audit. These are further divided into the following sections that support running of the Assembly:- ICT, Hansard, Finance, Procurement, Budget & Research, Legal, Human Resources and Public Relations.

1.1.4 ICT Department in the CountyThe ICT function in Bomet County is a directorate under the department of Finance, Economic Planning and ICT. The general mandates of the directorate are: • To support ICT development, investments and applications/use;

• To harness ICT for efficient and effective County governance, economic growth and job creation for the youth;

• To support the County achieve its vision as a “Prosperous and competitive County in socio-economic and political development offering high quality services to its people,”

1.2. ScopeThe Bomet County ICT Roadmap 2015/2016-2019/2020 is a clear, concise and coordinated approach to delivering quality ICT services to the people of Bomet County. The following four principles guided the development of this Roadmap; ICT as an enabler for service delivery; Desire to deliver better public service at lower costs; Sharing of resources and Desire to offer high quality services.

1.3. ICT Achievements, Challenges and Lessons Learnt The County has achieved several milestones that include NOFBI terminating at the County headquarters; LAN set up in almost 50% of the departments; VOIP communication system has been installation in almost all the departments; acquisition of some ICT equipment; 95% of county GSM network coverage

Even with the above achievements, the County still faces a number of challenges that include: first, the ICT department is under-established and unable to serve the needs of the County Government. Secondly, most of the departments are scattered within the county Head Quarters posing a further challenge in communication and establishment of a LAN; and thirdly, ICT policy is still in draft form awaiting review by the assembly and approval for implementation.

Bomet County has learnt several lessons that include goodwill from departments to improve on service delivery, need for more involvement of private sector in implementation of ICT Roadmap, and the need for good working relationship between the ICT technical teams in county executive and assembly.


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2. SUMMARY OF CURRENT STATUS The Bomet County ICT Roadmap aligns to the policies and strategies proposed in the National ICT Master Plan, the Broadband Strategy Paper and the Infrastructure sharing Paper as the key papers to spearhead Kenya’s ICT sector. The following are the thematic areas that are guiding the ICT roadmap’s current assessment and proposed implementation.

Figure 21 Bomet County ICT Thematic Areas

Infrastructure, Connectivity and Interoperability

This includes, ICT hardware, software and other applications

Human Capital and Workforce Development

This includes, IT human capital, skills, and other capacity building interventions

Public Service Delivery Systems

This includes, all pthe ublic service delivery applications that enable efficient and cost effective delivery of service to the people

Policy Environment and Legal Framework

This includes, regulatory and policy framework that are necessary to provide the environment for ICT

2.1. ICT Human Capital and Workforce DevelopmentSuccessful implementation of products and services is dependent on a highly skilled and motivated workforce. The ICT staff should be equipped with focused technical skills as well as appropriate managerial and leadership skills. The County Government of Bomet will continue to enhance its workforce capacity through assessment of current and future needs, identifying capacity gaps and developing relevant and effective capacity building programmes. 2.2. Integrated ICT InfrastructureThis foundation seeks to provide the integrated infrastructure backbone required to enable cost effective delivery of ICT products and services to Kenyans, business community and other stakeholders. There are four sub-marine cables that offer connectivity from the country to the rest of the world; TEAMS, EASSY, SEACOM and LION. The National Optical Fibre Backbone Infrastructure (NOFBI I) has interconnected over 23 counties, Bomet being one of the counties. In Kenya, the most utilised and accessible infrastructure is the mobile phone.


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2.3. Integrated Information InfrastructureThis foundation concerns itself with the creation, continuous accessibility and archiving of public information. Currently data is not well organised and is very difficult to access electronically. The master plan proposes that Kenya develops and implements public data hubs based on secure infrastructure for efficient and effective citizen centric services. Bomet County is still contemplating how to establish Huduma centres to improve access to information and services to the citizens

2.4. National Government Enterprise ArchitectureICTA has developed the Kenyan Government Wide Enterprise Architecture (GEA) Framework as a minimum standard to use across all government departments and agencies. The GEA Framework intends to supersede any prevailing Enterprise Architecture and ICT planning frameworks and methods in use in government. County Governments are no exception to this policy requirement. Hence the need for Bomet County Government to conform and abide by the GEA framework as prescribed by the government policy.

Figure 22 ICT House of Values


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2.5. ICT Status in Bomet CountyThe section presents the county status of the Infrastructure Connectivity and Interoperability, Public Service Delivery Systems, Human Resources and End-Users Capacities and the Legal and Policy Environment. The status is for both the County Assembly and County Executive. The current ICT status in Bomet County is presented below.

2.5.1. Infrastructure and Connectivity1. GSM, Wireless, Wi-Max, Wi-Fi and NOFBI are available in the county. The network

coverage by GSM is close to 95% of the county;2. The county headquarter offices have a VoIP enabled PABX communication system

with both teleconferencing and video capabilities;3. All county departments are networked either by cable or by wireless LANs;4. The County Executive server room has some servers and access is controlled. The

County Assembly has no server room;5. There is generally low signal strength for GSM. This is blamed for citizens not fully utilising

the website as a source of information;6. There is no LAN or WAN connectivity in the County Assembly;7. The County Assembly ICT department has no servers8. There is no data centre for the county.

2.5.2. Public Service Delivery Systems1. IFMIS system terminates at county treasury and connects to all departments;2. LAIFOMS is used by the Revenue directorate for revenue collection; 3. Pastel Evolution manages the asset management register (for equipment). 4. The fleet management system is manual but a web based system has been procured

and installations is currently ongoing.5. All the MCAs have and use iPads or Tablets and use official e-mails for communication;6. The county website (www.bomet.go.ke) has current information on the policies and

documents in the county; 7. The website (www.bometassembly.or.ke) has some information on the membership

of different committees, the Hansard and committee reports. The website is used to advertise tenders. The assembly website is up to date but is not interactive;

8. There is a manual system for monitoring on-going projects from the departments at the Executive;

9. The County Assembly does not have a Projects monitoring system; A human resource management system; An integrated system for effectively executing their mandate (integrating Automated debates and voting system, Transcription systems, Hansard systems);

10. There is no existing ERP and no Spatial Information System (GIS and GPS) in the county;

2.5.3Human Capital and Workforce Development1. The Human Resource Management function is centralised in the human resource

directorate under the office of the governor (administration). There are approximately 3,200 staff members in the County.

2. Human Resource Information System (HRIS) is being rolled out in the health department 3. The county executive is in the process of procuring a Human Resource Management

Information System for the county;4. Members of the County Assembly have been trained on ICT;5. The relevant County Assembly staff have been trained on IFMIS, IPPD, e-procurement,

Hansard production and are also able to use MS Office Suite applications, internet and


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email;6. There has been no training needs assessment on all County Government staff. 7. The ICT department in the County Executive has filled 50% of the positions (though some

staff still on Temporary) required in its organogram. 8. The ICT directorate does not have sufficient office space;

2.5.4. Policy Environment and Legal Framework1. The ICT department has a draft ICT Policy. The ICT policy focuses on IT governance, IT

security, risk management, privacy and data protection, physical and environmental control, change management, asset management, business continuity management, human resources functions, and monitoring & evaluation;

2. The CIDP recognises the importance of ICT as a powerful enabler of development goals of the County.

3. The County Strategic Investment Plan 2013 – 2018 provides for the following ICT related investments: Enhancing ICT infrastructure, capacity building staff on ICT, digitisation of the county; Acquisition of a fleet management system; Establish a platform based design for public works projects; Establish an integrated land information system and urban land planning system; Map all water and other natural resources, improving water service provision efficiency; Have a database for ECD and quality assurance monitoring system;

4. There is a Sectoral Committee in the County Assembly that is in charge of Finance, ICT & Economic Planning Committee.

5. The County Assembly is implementing its strategic plan. There is an ICT Master plan 2014-2018 and ICT policy;

6. At the County Executive, there is a draft policy on use of emails by staff members. Most communications between departments is by either email (personal email), social media (whatsapp) or telephone;

2.5.5. Shared Services1. IFMIS is a shared service across all the departments;2. There is no plan on sharing services plan in the county. ICT infrastructure development

in the county is neither shared amongst the three arms of government nor the departments

3. Infrastructure acquisition is not shared4. Except IFMIS, the county does not share any other ICT services across other counties.5. County databases are not shared across departments6. The unified communication system is not shared across the three arms of government

2.5.6. Change Management1. Governance structures: The devolved government structures are in place. These include

the county executive, the county assembly and the public service board.2. A fleet management system has been introduced but there is some resistance3. Neither a clear change management strategy nor plan exists to implement the change

management process.4. No communication strategy exists to support expected change management

2.5.7. Citizen Involvement and Participation1. The County updates citizens through the Website. Communications directorate provide

content from departments and ICT directorate uploads/updates;2. The County does not have a dedicated information portal for providing information or

accessing services to the public;


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3. There is inadequate information to the public on the services offered by executive4. Although the above mentioned initiatives exists, no citizen involvement and participation

plan exists

Table 2- 1 Summary of Bomet County current ICT StatusAspect Current Status Infrastructure and connectivity

• The County has National Optical Fibre Backbone Infrastructure (NOFBI) terminating at the Governor’s office.

• The GSM connectivity is not reliable as the signal is weak.• The general availability of office automation equipment

(computers, printers, etc) is low across the departmentsInteroperability • The preparation process for the payment vouchers is manual

except the G-Pay through the IFMIS. Departments have to bring their manually approved payment vouchers to the County Treasury for payment;

• IPPD is used for payroll payment but is not connected to IFMIS. The transfers of salary vouchers are manual.

• LAIFOMS is used to collect some of the revenue and is not connected to IFMIS

Human Resource • The number of staff in ICT department at the County Executive is inadequate;

• The County Assembly requires more technical staff in ICT• Few institutions are available in the county to train on ICT

Policy Environment

• There are no legislations on ICT• There is a draft ICT policy that is yet to be approved by the County

Assembly

2.6. Bomet County ICT Gap AnalysisThis section analyses the existing gaps that limit Bomet County from optimising and deploying ICT in service delivery. It uses the maturity level analysis to establish gaps in the existing ICT environment and the desired ICT optimisation in Bomet County

2.6.1. Bomet County ICT Maturity Level AnalysisThe first step in ICT development is to assess the status in understanding the areas for development to raise the maturity level of the ICT environment.

ICT Standard’s maturity analysis is a self-assessment where each ICT function gets a score according to a scale that is consistent with CMMI (Capability Maturity Model Integration) model. This way, the organisation will have visibility about the maturity of ICT and how people inside and outside of the organisation view it.

Organisations cannot implement ICT developments as a single project. They must implement it as a coordinated program that evolves over time. A maturity model will enable organisations to identify their maturity stages and what actions to take to reach the next level.


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2.6.2. County ICT Maturity Findings The findings of the maturity level are as indicated in the summarised table below; Table 2- 2 Bomet County ICT maturity levelAspect Category Maturity Weighted Maturity RatioInfrastructure and Connectivity 0.9 76.3

Public Service Delivery 0.8 81.3Human Capital & Workforce Development 2.0 50.0

Policy, Environment and Legal 1.3 66.7

1.3 Overall Maturity Ratio – 274.2: Significantly below average

Figure 23Bomet County ICT maturity diagram

Weighted Maturity Ratio

Figure 24 Weighted Maturity ratio


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Based on the above maturity analysis, the County is currently rated well below average with a score of about 274.2 on the weighted maturity ratio and a category maturity of 1.3. There is huge potential and opportunity for growth in all the areas considered. The County has made great progress in the Human Resource and Capacity Building followed by Legal and Policy environment. The current ICT infrastructure and service delivery mechanisms are unmet.

2.6.3. Bomet county ICT Gap Analysis from the ICT Maturity Level• The maturity level analysis brings to fore ICT Gaps as per the four thematic areas. The

table below represents a summary of the ICT Gap analysis and some of the proposed closure projects.

Table 2- 3 ICT Gap Analysis Summary1. Infrastructure and Connectivity

1. Weak GSM signal in the County; 2. Lack of Wide Area Network for the sub county and wards;3. There is no LAN in the County Assembly;4. There is no VoIP (PABX) at the county assembly;5. Lack of data backup and recovery system (executive and assembly) ;6. Lack of a unified communication system across all the departments;7. Insufficient space for Server room;8. There is no data centre;9. Lack of Committee monitoring system (county assembly);10. Lack of automated cameras (for recording in the chambers – county assembly)

2. Public Service Delivery Systems1. The County Assembly lacks a projects management system to oversee the county projects;2. There is no automated system for recording proceedings of County Assembly;3. Limited automation of processes except expenditure (IFMIS) and revenue collection (LAIFOMS);4. Lack of integrated information management system;5. Operations within and across departments are not optimised;6. There are inadequate systems to relay information to the public7. IFMIS is not fully operational and not linked to the sub counties3 Human Capital and Workforce Development 1. ICT department organisation structure not fully established;2. Lack of a comprehensive training programme for the county staff (training needs assessment, training and user support);3. Low ICT skills4. Inadequate sensitisation of the citizenry on methods of engaging with the County Government4 Policy Environment and Legal Framework1. Lack of ICT governance, policies and procedures2. Lack of an ICT policy (draft at the County Assembly for approval);3. Lack of a legal framework to support investments and other ICT operations;4. Lack of a business continuity plans


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2.7. Current Bomet County Government ICT Budget (2014/2015)The current level of budgeting in the County was analysed based on Gartner IT key metric data report (2012) that provides a market benchmark for key ICT metrics including spend level as compared to revenue. These ICT key metrics such as average percentages of ICT expenditures or budgets against the organisation revenue and analysed per industry give high level benchmark for assessing organisations ICT departments. The Exchange rate used was KES 92 per USD.

The current (2014/15) ICT budget for Bomet county is Kshs. 43,528,919 against an overall county budget of Kshs. 4,341,840,000. Thus the ICT Budget is 1.0025%of the total County budget.


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3. THE COUNTY ICT STRATEGY ROAD MAPThis chapter defines the Vision, mission and guiding principles of the ICT Roadmap informed by the stakeholders contacted and literature review both before and during the planning process

3.1. Strategic PrinciplesThe foundation of the ICT road map is based on the improvement of current delivery systems and expectations from the 10 departments. The following section lays some of the fundamental principles for the ICT roadmap

3.1.1. VisionThe Vision of the County ICT Department/Unit is:

“Information and Communication Technologies that enable citizen service delivery and achieve excellent coordination and implementation in all sectors”.

This vision is aligned to the County’s vision that aims at ‘A prosperous and competitive County in economic, social and political development

delivering high quality services to its people’.3.1.2. MissionTo effectively promote the adoption of ICTs in all sectors to ensure that activities are implemented in a synergetic manner.

3.1.3. ValuesThe guiding principles for the ICT directorate are:

1. Excellence/Professionalism: Provide excellent services while upholding professionalism2. Integrity/Transparency:3. Value for Money4. Optimisation5. Innovativeness6. Responsiveness

3.2. ICT Roadmaps3.2.1. Road Map 1: Infrastructure and Connectivity

Overall objective 1: To develop the County ICT infrastructure(s)Specific objectives

1. Conduct ICT infrastructure needs assessment for all county office locations by December 2015;

2. Equip staff with appropriate computers and other requisite ICT equipment by June 2017;

3. Provide and maintain adequate Internet bandwidth to meet the County’s needs by June 2016.

Overall objective 2: To enhance ICT connectivity in the CountySpecific Objectives:

1. To build and maintain LANs/WANs infrastructure in all County departments, County Assembly, sub-county offices and wards by June 2018;

2. To build and maintain the County’s Data Centre/Server room (Active Directory Services, Mail Services, File Services, Applications Services, Backup, Replication and Recovery


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Services, etc.) by June 2018;

3.2.2. Road Map 2: Public Service DeliveryOverall Objective: To improve the Public service delivery systemsSpecific Objectives

1. To facilitate the county to implement knowledge-based databases and applications by June 2017;

2. Design systems and processes for Services delivery by June 2019;3. Establish communication and Online access to County information by staff and citizens

by June 2018;

3.2.3. Road Map 3: Human Capital and Workforce DevelopmentOverall Objective: Build the County Human Resources/people ICT capacitiesSpecific ObjectivesThe roadmap shall implement interventions for the following objectives:

1. To equip county staff with the ICT tools that they need to efficiently and cost-effectively carry out their work by June 2017;

2. To train, organise and manage ICT human capacity for Service Delivery by June 2017; 3. Strengthen the ICT services through Budgetary and organisational Mechanisms by

June 2016; 4. Establish an ICT Resource Centres to facilitate access to ICT facilities to all staff and the

citizens by June 2019

3.2.4. Road Map 4: Policy Environment and Legal FrameworkOverall Objective: To develop and adopt ICT Policies, regulations and standardsSpecific ObjectivesThe roadmap shall implement the following interventions:

1. Introduce/adapt the required legal frameworks needed to support usage of the ICT and ensure compatibility, interoperability and secure sharing of information by June 2016;

2. Develop and implement the County’s ICT Policies to guide in proper usage and application of ICT equipment, systems and services by June 2016;

3.2.5. Citizen Involvement & ParticipationOverall Objective: To increase citizen involvement and participation in the county mattersSpecific Objectives:

1. Develop a comprehensive ICT policy on citizen involvement and participation 2. Identify and review existing mechanisms for citizen involvement and participation in

the county by December 20153. Carry out a stakeholder analysis on citizen involvement and participation analysis4. Develop suitable mechanisms for citizen involvement and participation (Web portal,

Social media, e-Newsletters, Emails, Discussion forums, Print, Television, Radio, SMS and Automated calls) by June 2018

3.2.6. Change Management Overall Objective: To develop a comprehensive change management plan Specific Objectives

1. Identify a change management team by December 20152. Develop a schedule of activities for the proposed change by June 20163. Develop the change management plan by June 2016


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4. 6 Review of the change management process by June 20173.2.7. Shared ServicesObjective: To develop a comprehensive shared services plan Specific Objectives1. Develop a schedule of shared services by December 20152. Develop the shared services plan by June 20163. Establish the shared services implementation and review structure by June 2016

3.3. Key Strategies guiding implementation of the RoadmapsThe following is a summary of the key strategies guiding implementation of road maps

Table 31 Key Strategies Guiding ImplementationRoadmap/other

Key strategies Guiding Implementation

Roadmap 1: Infrastructure, Connectivity and Interoperability

1. Lobby the County government to increase ICT budgets from the current 1% to 5% in the subsequent financial years

2. Diversify fundraising campaigns beyond the allocated county budgets

3. Use Private Public Partnerships arrangements to realise ICT investments

4. Lobby the County leadership to provide investment incentives for investors in ICT infrastructure

Road Map 2: Public Service Delivery Systems

1. Build robust delivery systems based on stakeholder analysis2. Work with National Government and other counties to standardise

processes3. Build systems based on current and future trends in standards and

frameworksRoad Map 3: Human Capital and Workforce Development

1. Build the capacity of county technical staff in ICT skills and competencies

2. The Executive and County Assembly work closely to establish a Human Resource development policy and implementation manuals

3. Institutionalise ICT training in the county training institutionsRoadmap 4: Policy Environment and Legal Framework

1. 7. Lobby the Executive and County Assembly to develop ICT policies and reinforcement plans

2. 8. Outsource experts to support the development of policies3. 9. Secure an Information Security System4. 10. Plan for annual and mid-term reviews


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4. SUCCESS FACTORS This chapter defines the governance, implementation plan, ongoing projects, priorities and quick win, critical success factors and risk factors of the ICT Roadmap informed by the stakeholders contacted and literature review both before and during the planning process

4.1. Governance, Management and OrganisationThe Bomet County ICT Roadmap requires a standardised, flexible and efficient ICT infrastructure to enable delivery of these objectives in an effective, secure and sustainable manner. Above all, it seeks to reduce inefficiency, replication of systems and duplication of effort. Currently, technology investment planning is department-specific, often near-term focused, and is biased significantly towards the purchase of technology infrastructure capital assets.

The ICT Directorate in the Finance, Planning and ICT Department is currently implementing ICT projects. Other departments have also implemented ICT projects either with County or donor agency funds. A structure constituting of the Planning and Technical Committees is proposed for the governance, management and delivery of the goals and objectives of the Bomet County ICT Roadmap. Its objective is to bring about increased accountability, transparency, reduce duplication, and greater emphasis on performance to bring about the desired efficiencies and effectiveness and therefore an increased return on ICT investment. Other proposed changes in the governance, management and delivery of the County ICT Roadmap include:

1. Expansion of the mandate of the ICT Directorate; This can be improved further by considering the following key responsibilities dependent on the level of future outsourcing and the available budget; strategy and projects, ICT security, data centre support, and Help desk.

2. Establishment and institutionalisation of the Planning and Technical Committees that are representative of all County executive departments, County Assembly and the Public Service Board;

3. Establishment of forums for involvement of the private sector, and county citizenry in projects formulation;

4. Assignment of ICT Projects M&E function to the Planning and Technical Committees;5. Centralised management of County government ICT under the ICT Directorate to a

drive common standards, infrastructure and capabilities strategy.

4.2. Shared Services PlanBomet County ICT service aims to provide services to other Countries and organisations and may consume Shared Services from other Counties providing it is the appropriate solution for the County. Therefore, the funding and resourcing of the services are shared and the providing department becomes the internal provider. Some of the key services identified include; data centre, communication infrastructure, application/systems across departments, national systems among others.

The basis for shared services in Bomet County is achieving efficiency and cost savings by the use of local or available resources through reduced duplication and maximisation of local expertise. An action plan based the shared services plan will be developed for all delivery mechanisms within Bomet County, other Counties and the National Government in collaboration with ICTA because some of the services are national.


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4.3. Change Management PlanThe ICT Authority recommends the establishment of a Governance Committee, Technical Committee and a Secretariat as critical for the successful implementation of the developed ICT Roadmap for the Bomet County.

There is need to align the Bomet County governance structure with the ICT Roadmap which will mean reviewing the ICT Department Structure in relation to all executive department. This will ensure viable ICT Projects implementation structure that can deliver the ICT Roadmap. Since ICT is currently a only a directorate in one of the ten departments, it is essential that the Bomet County established a Project Management Office that will work with the ICT Roadmap proposed Committees including the Technical and Planning Committees.

Secondly, it is important for the Bomet County to define a technical structure that will ensure successful Roadmap implementation. This will be handled through management of anticipated structural changes and management of the projects related to the roadmap. A Change Agent and a technical agent with relevant expertise will be required. Such partners must have the relevant expertise and experience to play the following roles:

4.4. Citizen Involvement and Participation PlanProvide citizens with timely information about the county projects, Provide appropriate means to ensure continuity of involvement of citizens or residents organisations throughout all the stages.

4.5. Other Critical Success FactorsThe Roadmap shall observe the following critical success factors to ensure the successful implementation of this roadmap:

1. Clarity: The ICT scope and governance within the county i.e. ICT HR Management Structure, Top management and Staff

2. People – Staff and Citizens: - Change management across Staff and citizens, Attitude change; Systems/technology change and Structural change

3. Resources and Financing: - Development of Private and Public Partnerships (PPP)

4. Technology development i.e. Information as a resource ICT Infrastructure - NOFBI , Mobile network coverage, Data Centre, Systems and Applications; bridging the digital Divide between Rural and urban areas

5. Policy, Legal and Regulatory Framework:- Development of a Comprehensive County policy, legal and regulatory framework

6. Risk management:- Addressing effects of anticipated Risks7. Project Management Office or Unit that results in effective transformation of

the ICT sector in the county4.6. Communication StrategyCommunication is critical to the successful strategy implementation. Therefore, this ICT Roadmap requires an effective communication plan that involves all the stakeholders.

4.7. Monitoring and Evaluation (M&E)An effective and commensurate monitoring and evaluation system is necessary to ensure timely, focused, objective and evidence-based information on the performance of the Bomet County ICT road map implementation. Continuous observation, monitoring, measurement, feedback and corrective action will inform the anchorage of the County M&E system.


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The CEC in charge of ICT department and the County Assembly ICT Director will be responsible for the M & E process. In consultation with the Heads of departments (Directors and Chief Officers), the CEC in charge of ICT department will prepare reporting formats for the ICT road map, incorporating Key Performance Indicators (KPIs) that are selected from the implementation matrix. He/she will collate, verify, analyse and compile the monthly, quarterly and annual M&E reports on ICT road map developments from the various departments for onward transmission to the County Senior Management (Governor and CEC level monthly/quarterly meetings).

The evaluation system will provide for annual assessments of the results arising from the implementation of the road map objectives. The County with the help of an external consultant shall undertake a mid-term review the end of year two and at the end of the Plan period. The purpose of the mid-term review will be to improve overall plan implementation while the terminal evaluation will facilitate the improvement of the next County ICT road map through lessons learned during the implementation of the current Plan. The County may conduct an Impact Assessment on the KPIs after the roadmap implementation to document economic growth and increase of the GDP because of the ICT implementation, increased employment and Return on Investment (ROI)


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5. PROJECT IDENTIFICATION AND PRIORITISATIONThe ICT Directorate Roadmap will consolidate ongoing county ICT projects and in some cases expanding their scope to meet the County Government’s transformational goals. New initiatives as concepts and benefits prove, and will typically require business cases as well subjected to portfolio/Programme management.

5.1. Priority services and Quick WinsThe County considers the following to be the priorities that shall see quick wins in the County:- Provide the county staff with ICT devices; Infrastructure development (Internal network and connectivity); Complete the LAN in all the departments. (network in all the offices and connect to the county Head Quarters); Unified Communication in the county offices; Integrate IFMIS with all the other applications in use and Resource mapping

Table 5- 1 Projects Identification and prioritisationRoad Map 1: Infrastructure, Connectivity and InteroperabilityProject DescriptionComputing Devices This includes the ICT devices requires by the staff;

desktops, laptops, printers among othersLAN, WAN and Internet Expand the limited ICT infrastructure to allow for improved

ICT connectivity Data Centre ConstructionData StorageRoad Map 2: Public Service Delivery SystemsGeo- Spatial Information System (GIS)

This will manage spatial data to support all the project planning processes and improve service delivery

Enterprise Resource Planning System

As a core application, this will automate and manage the county business processes. Some of the systems include the following; Human Resource Integrated System, Financial management systems, procurement, Project Management Systems, Fleet management systems among others.

Unified Communications Includes telephone, PABX, Email, Fax, Video and teleconferencing

ICT Incubation Centres This infrastructure will allow the citizens to access ICT services at affordable rates

County Web Portal An updated and re-branded website for the citizens to apply for and access services.(Enhance website, social media use and publishing tools, Web Portals)

Installation of CCTV in Offices Electronic Document Management System

An effective workflow solution will reduce the current paper work or manual system

Customer Relationship management System (CRM)

The CRM system will manage interactions with the citizens for effective service delivery. Feedback and registration of complaints will improve service delivery.


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Road Map 3: Human Capital and Workforce DevelopmentProject DescriptionCounty ICT Training – ICT and Users Carry out Training Needs Assessments for government staff

and for citizenry to adapt to new systems, develop a plan and conduct the required trainings

Establish and equip ICT training facilities in Polytechnics, Vocational training Institutions and ICT Digital Villages

Access to ICT facilities and training in the county institutions

County ICT Governance – PMO and Secretariat

This includes the governance structures that need to be reviewed or established to ensure the success of the ICT roadmap. Align the ICT structure with the ICT Roadmap, review policies, establish the technical and planning committees and a PMO guide the implementation process. Recruit a change management agent.

County Staffing - Structures Acquisition of the relevant competencies and structures to allow for a seamless implementation even after the ICT roadmap

Change management Road Map 4: Policy Environment and Legal FrameworkReview and update the CIDP

The current CIDP is not conclusive and requires an updateDevelopment of a comprehensive ICT Policy – Covering Security (Cyber), Document workflow, Procurement, SLAs, e-Waste management

This involves the establishment of ICT policies , regulations and standards

Disaster Recover and Business Continuity (DRC)

Develop and operationalize a disaster recovery plan for business continuity

Establish a Shared Services Policy

Systems Standardisation (ITIL, ISO Certification, Information Systems Security

Establish an information systems security

5.2 Implementation PlanThe ICT Directorate will be responsible for leading the overall county government objectives to expand services and improve service delivery, generate efficiencies across departments, develop expertise and capability across the County Public Service, and ensure business continuity.


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5.3. TimelinesThe following are the key timelines for the implementation of the road mapTable 5- 2 Timelines for the Projects Action Area (Road Map)

Specific Objectives Timelines2015/16 2016/17 2017/18 2018/19 2019/20

1. In

frast

ruct

ure

& C

onne

ctiv

ity

1.1 Equip staff with appropriate computers and other requisite ICT equipment

1.2 Carry out ICT infrastructure needs assessment for all county office locations

1.3 To build and maintain LANs/WANs infrastructure in all County departments, County Assembly, sub-county offices and wards

1.4 To build and maintain the County’s Data Centre/Server room (Active Directory Services, Mail Services, File Services, Applications Services, Backup and Recovery Services, etc)

2. P

ublic

Ser

vice

Del

iver

y

2.1 Comprehensive County Government Integrated Management System established

2.2 Establish a GIS ERP 2.3 Establish a Unified

Communications2.4 Establish ICT Incubation

Centres2.5 Enhance website,

social media use and publishing tools, Web Portals


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Action Area (Road Map)


3. H

uman

Cap

ital &

Wor

kfor

ce

Deve

lopm

ent

3.1 Training Needs Assessment for all County Government Staff and for Citizenry to Adapt to New Systems

3.2 Establish and equip ICT training facilities in Polytechnics, Vocational training Institutions and ICT Digital Villages

3.3 Change Management

4. P

olic

y an

d Le

gal

Envi

ronm

ent

4.1 Adopt and launch the County ICT Road-map

4.2 Alignment of ICT Structure with ICT Roadmap

4.3 Update CIDP4.4 Development of

Comprehensive ICT policies and ICT Roadmap Implementation Framework

5. C

hang

e M

anag

emen

t

5.1 Establish the change readiness status and have a comprehensive change management plan June 2016

5.2 Establish a stakeholder and leadership alignment plan by September 2016

5.3 Develop a communications strategy plan


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Action Area (Road Map)


5.4 Establish a change management Monitoring and Evaluation plan by December 2016 -onwards.

‘

• 1.

Citi

zen

invo

lvem

ent a

nd

parti

cipa

tion

5.1Stakeholder analysis5.2Citizen participation

mechanisms developed as part of the public delivery systems

• 2.

Shar

ed S

ervi

ces

Plan

6.1 Identified shared services

6.2 Framework developed for the shared services across departments, counties and national government


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5.4. Financial Projections:Table 51 Summary of InvestmentsOBJECTIVE KSH USD 2015/16 2016/17 2017/18 2018/19 2019/20

Rate 92

KSH KSH KSH KSH KSH

Road Map 1: Infrastruc-ture, Con-nectivity and Interopera-bility

295,844,750 3,215,704 63,806,974 82,226,276 78,685,500 39,163,000 31,963,000

Road Map 2: Public Ser-vice Delivery

397,785,000 4,323,750 93,150,000 70,495,000 107,295,000 90,045,000 36,800,000

Road Map 3: Human Capital and Workforce Develop-ment

202,660,800 2,202,835 31,000,000 38,800,000 46,680,000 44,848,000 41,332,800

Road Map 4: Policy Envi-ronment and Legal Frame-work

19,500,000 211,957 12,500,000 - 4,000,000 1,000,000 2,000,000

TOTAL 915,790,550

9,954,245

200,456,974

191,521,276

236,660,500

175,056,000 112,095,800


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5.5. Road map Financing:Achieving the vision of the National ICT Master Plan for Bomet County will require the mobilisation of significant financial and human capital. Funding of the identified projects will come from the National and County Governments, development partners and other public or private institutions through Private/Public Partnerships (PPPs) and collaborations. It is therefore important develop a resource mobilisation plan that will see the implementation of the Bomet County ICT Roadmap.


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Ministry of Information, Communication and Technology

Telposta Towers, 10th Floor, Kenyatta Ave. Koinange Street

P.O Box 30025-00100,Nairobi Kenya

Tel: (+254) 4920000 / 1

Email: [email protected]

Website: www.information.go.ke

County Government of Bomet

P.O.BOX 19 – 20400

BOMET, KENYA

TEL: 0202084069/70

EMAIL: [email protected]

ICT Authority

Telposta Towers, 12th Floor, Kenyatta Ave

P.O. Box 27150 - 00100 Nairobi, Kenya

t: + 254-020-2211960/62

Email: [email protected] or [email protected]

Website: www.icta.go.ke

Become a fan: www.facebook.com/ICTAuthorityKE

Follow us on twitter: @ICTAuthorityKE


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Ministry of Information, Communication and Technology

Produced By:

BOMET COUNTY GOVERNMENT ICT ROADMAP (2015-2020)

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