BOF AMERICAS 2013: WMS

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1 of 40 Small Ideas, Big Results A Peak Behind the Curtain at the WMS Shop Floor Continuous Improvement Program

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Transcript of BOF AMERICAS 2013: WMS

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Small Ideas, Big ResultsA Peak Behind the Curtain at the WMS Shop Floor

Continuous Improvement Program

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WMS’ BrightIdea Use Cases

Invention Disclosure

Directed Campaigns

Continuous Improvement

Road mapping Product Features

Voice of the Customer

Open Innovation

Contests

DownstreamUpstream

Vendor/SupplierCo-Creation

EXTERNAL

INTERNAL

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Defining the Program

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Station Employees

Supervisors

Value Stream Managers

SubmitEvaluate

SubmitEvaluate

VP Manufacturing

SubmitEvaluate

Define the Roles and Responsibilities

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Local - Items that affect you or your group, that your manager can approve, that you as a team can achieve with minimal intervention from other groups.

Measureable – Demonstrates a quantifiable improvement backed up by a metric(i.e. pounds lifted per erroneous order).

Important - You submit it, you’re expected to work on it. Don’t submit ideas you are not willing to help create.

Define the Ideal Submission

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Define the Process Flow

Not Yet Reviewed

Approved to Try Completed Recognized

Not Approved

to Try

Escalated

New Idea Awaiting Decision

Target: 1 Day or Less

Target: 3 Days or Less

End

Change Ideas, Submitter and

Manager

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Governance:

1. Acknowledge every idea within 24 hours2. Decide on every idea within 72 hours3. Approve by default, deny if you must, escalate as a last resort

Picture of the Rules Engine

Define the Expected Behavior

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• Each manager is a “Category”.

• Create an alert for each. Manager to their named “category”.

Changed “Category” level to “Manager” on submission form.

Keeping Managers Engaged

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Small Ideas, Big Results

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12 of 40Before After

Identify and Eliminate Waste

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Identify and Eliminate Waste

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Cost Savings

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Safety

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Safety

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Safety

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Unintended Uses of Existing Resources

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19 of 40Before After

Unintended Uses of Existing Resources

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Unintended Uses of Existing Resources

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Rewards and Recognition

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Rewards and Recognition

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Rewards and Recognition

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Rewards and Recognition

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Rewards and Recognition

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Metrics and Measurements

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Metrics and Measurements

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Metrics and Measurements

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Metrics and Measurements

(Waiting for approval) + (In Trial) + (Waiting for Recognition)

(Waiting for approval) + (In Trial) + (Waiting for Recognition) + (No Trial) + (Recognized)In Flight % =

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Metrics and Measurements

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What’s Next?

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Final Thoughts and Recommendations

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Final Thoughts and Recommendations

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“The true strength of an army lies in the

non-commissioned officers.”

-Charlie Guild

Final Thoughts and Recommendations

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Final Thoughts and Recommendations

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Final Thoughts and Recommendations

Ritual is powerful.Work with management to craft an innovation manifesto and read it often.

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Small Ideas, Big Results