Blue Dart US Roadshow

1Bonn, 12 December 2012

Blue Dart US Roadshow21 – 29 September, 2015

Anil KhannaManaging Director

Yogesh DhingraChief Operating Office & Chief Financial Officer

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Our Vision continues to guide us to greater heights

“To be the best and set the pace inthe express air and integratedtransportation and distributionindustry, with a business and humanconscience.

We commit to develop, reward andrecognize our people who, throughhigh quality and professionalservice, and use of sophisticatedtechnology, will meet and exceedcustomer and stakeholderexpectations profitably”.

Passionately crafted by over 600 managers in 1993

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Formidable Leadership History of

Pioneering and

Innovations Strong Brand Equity

Own Unique Aviation

Infrastructure and Ground

Network

Market Leading

Transit Time / Reach

Best-in-class Technology / InfrastructureExperienced

Senior Management

team

Passionate and

Committed Team

High Responsive to customers

Reliability and High Service Quality

Strong Return on Capital and

Healthy Balance Sheet

4

Formidable Leadership: A Significant Competitive Advantage

The Leader in Domestic Air Express (B2B

and B2C) & Consistently Profitable

Continuous Investments in people,

infrastructure, technology and innovations

Strong focus on growth, profitability and

shareholder return

DP DHL’s launching platform for

eCommerce in India and Asia

Poised for a leap in the India Growth Story

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Formidable Leadership: Now at Inflexion Point

Kolkata

ChennaiBengaluru

Hyderabad

New Delhi

Ahmedabad

Mumbai

April 14 – March 15: Shipment of 141 mn. piecesApril 14 – March 15: Tonnage of over 559,000

5 Freighters (Boeing 757s)7 Air Network StationsMaintenance, ground handling, and security capabilitySpace Management; in-house developed SMART 1 tech.Daily Dedicated capacity of 385 Tons 2

Combination of Hub and Spoke and Centipede model65 Ground Hubs250 Network RoutesVehicles tracked through GPS devicesNetwork Control Centre monitoring on real-time basis

Extensive ReachOptimized flight scheduling; late pick-ups and early deliveriesMarket Leading Transit TimesSuperior Control resulting in higher service reliability

Unparalleled pan-India Air and Ground network

1 SMART: Space Management Allocation Reservation and Tracking2 Daily average for the 12 month period from April 2014 to March 2015

India map not to scale Network routes for illustrative purposes only

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Formidable Leadership: Differentiated Solutions & Services

Developed customer-centric solutions and services for verticals ensuring sustainable long-run growth and leadershipIndustry Requirement Service Offering

Banking & Financial Services

Secure Time-Bound Delivery

The Time Definite Delivery (10:00am and 12:00 noon) service with full Money Back Guarantee (MBG)Critical Express

Pharma/ Healthcare / CRO

Safe and Temperature Controlled Transport

Temperature Controlled Logistics Solution to ensure safe and compliant transport in frozen, chilled and ambient conditions. Temperature ranges - 20°C, 2 - 8°C and 15 - 25°C for varying distribution times

Garments / Consumer Durables / IT

Cost Effective Logistics

Dart Surfaceline and Dart Surfaceline Plus is an economical, multimodal, door-to-door distribution service within India; cost-effective option for less time-sensitive bulk moves.

Travel & Tourism

Secure Time-Bound Delivery for VISA / Passports

Complete end-to-end securitized movement of Visa / passportsCritical Express

Confidential Express Logistics

Speedy & Secured Delivery

Domestic charter flights to meet growing demand for speedy and secure distribution of large cargo volumes and offer volumes and dimensions not available with other domestic airlinesSupported by efficient ground-handling facilities, India’s only computerized cargo reservation system and express driven efficiencies.

eCommerce Successful & Reliable Service

India’s most successful and reliable Cash On Delivery service. Blue Dart is also focusing on pre-paid and e-fulfilment

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Formidable Leadership: Strong Express (B2B & B2C) Market Position

Market Position

Source: 1) Internal Estimates; to be validated by TMSUS$ = ₹ 63

Despite the slowdown since 2012, Blue Dart done well on revenue growth

Market Cap US$ 2674 mn

14 x

Market CapUS$ 197 mn

Share price increase of 14x since 2006

Market Cap

8,3 11,86,7 11,1

18,525,3

32,5

53,8

98,4

112,7

CY2006 CY2007 CY2008 CY2009 CY2010 CY2011 CY2012 CY2013 CY2014 Sept'15

Organized Air Express Market Share (%) (2013)

Organized Ground Express Market Share (%) (2013)

(1)

(1)

Blue Dart 52.0%

Competitor 1 15.0%

Competitor 2 10.9%

Competitor 3 8.5%

Others13.6%

Blue Dart 14.5%

Competitor 1 15.1%

Competitor 2 25.1%

Competitor 3 10.3%

Competitor 4 27.2%

Others7.8%

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Formidable Leadership: Focus on B2B & B2C will continue

Auto BFSI Comp IT eCommerce

… any many more global and Indian brands

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Opportunity in the World of ‘e’

Source eMarketer(www.eMarketer.com)

8,3%

10,1%

12,0%

13,8%

15,5%16,6%

5,8%6,5%

7,1%7,7%

8,3%8,9%

6,1%7,3%

8,4%9,4%

10,4%11,2%

0,0%

2,0%

4,0%

6,0%

8,0%

10,0%

12,0%

14,0%

16,0%

18,0%

2013 2014 2015 2016 2017 2018

China

US

Germany

There are significant opportunities for eCommerce in India. eCommerce as a percentage to overall retail market in India is below 1%

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Opportunity: World of ecommerce

Blue Dart is set to capitalize on the rapidly growing ecommerce market in India.

Ecommerce Total (USD Bn)

Source: KPMG study: Blue Bird US$ = ₹ 63

2.4 3.6 5.4 8.412.7

19.2

29.1

2014 2015E 2016E 2017E 2018E 2019E 2020E

Last Mile Delivery(USD Mn)

Efulfilment ( USDMn)

X-Border Transactions ( USD Mn)

28.6 39.8 53.872.7

98.1132.4

176.2

2014 2015E 2016E 2017E 2018E 2019E 2020E

1.2 2.3 4.17.5

13.8

25.1

45.9

2014 2015E 2016E 2017E 2018E 2019E 2020E

138 196 278393

558

791

1122

2014 2015E 2016E 2017E 2018E 2019E 2020E

India Revenue Expectations

~1.1%

~0.5%~5.5%

First Mile ~1.5%, Reverse Logistics ~1%

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Opportunity & Execution

Source: KPMG study US$ = ₹ 63

Indian Lastmile delivery/X-Border/Efulfillment Market size (USD Mn)

Key Growth Drivers

Growing mobile and internet penetration in non urban areas is the key driver for the growth of ecommerce in India

Demand from the Tier II, III and Small towns

Blue Dart’s Performance

Last mile Delivery

efulfillment

X Border

Blue Dart is a leading and preferred ecommerce logistics provider Focussed on improving eCommerce last mile delivery reachExploring possibility of alternate delivery channels to further strengthen the delivery

Blue Dart has entered into efulfillment with successfully rolling out its first efulfillment center at Delhi NCROther centers in pipeline ; Bangalore (November 2015), Mumbai (Q1, CY 2016)

With ecommerce evolving further, Blue Dart is set to serve its ecommerce customers by delivering orders abroad. Service on the India – USA trade-lane

2014 2015E 2016E 2017E 2018E 2019E 2020E

1122

176

45.9

791

13.8

350

558393278196138

13298

7354

4029

25.1

7.5

2.34.1

1.2

LAST MILE

EFULFILLMENTX BORDER

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Technology & Automation: Infrastructure

Industry-leading adoption of new technology to enhance productivity, drive efficiencies, and ensure speedy and accurate information access to customers

Auto Sorter (B2C) Reverse Logistics (B2B / B2C)

Autosorters for sorting of ecommerce shipments

E-fulfillment facility to cater to the ecommerce needs

EFulfillment Centre (B2C)

Smoother Returns Management and Visibility

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Technology & Automation: Infrastructure


Weight Dimension Labeling (B2B /B2C) Global Positioning System (B2B /B2C)

Captures shipment dimensions & weight

Improves billing accuracy

Automates the process

Enables speedy operations

Integrates with operations ERP

Supports vehicle tracking through Network Control Centre (NCC)

Provides 24X7 visibility

Enables dynamic routing

Enhances security

Accurate billing Real-time shipment visibility

Hand Held Device (B2B /B2C)

Captures real-time field delivery information

Supports adherence to customer SOP

Enhances security via in-built imaging and data solutions

Enables dynamic routing

Speedy delivery information

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Technology & Automation: Last Mile

MOBILE SERVICE CENTRE (B2B /B2C)

Mobile Service Centre Vehicles for ecommerce deliveries

PARCEL LOCKER (B2C)Automated

Parcel Locker for ecommerce shipments pickup & drop

Mobile Payment Mechanisms –Credit / Debit card

MPOS (B2C)Smart Truck (B2B /B2C)

Increases visibility of operations

Simplifies inbound process and makes it less error-prone

Reduces emissions and transport costs due to dynamic tour planning

Customizable planning engine helps set conditions for number of stops for designated route

“Intelligent” Pick-up and Delivery


Alternate Delivery Options for consignee

PARCEL SHOP (B2C)

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Technology & Automation: eCommerce & Eco-system


CROWD SOURCING (B2B /B2C)

Alternate Delivery Options (Blue Way)

Payment services through mobile wallet

BLUE WALLET (B2C)

Revamp of the old website with additional functionalities

www.bluedart.com (B2B /B2C)

MPS Track (B2B /B2C)Multiple Piece Level Tracking using wearable devices (Dart Apex and Dart Surfaceline shipments)

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Cognizant of Challenges

VUCA* Macroeconomic and Business EnvironmentIntroduction of Innovative customer-centric solutions

Exposure to fluctuations in Crude Oil, Diesel and CurrencyStrong Mitigation plan through Fuel Surcharge Mechanism Introduction of Currency Adjustment Factor.

Entry of New Organized Players as Industry MaturesSignificant barriers-to-entry due to infrastructure bottlenecks like limitations of airside space, time slots, licensing and others

Availability of Skilled Front-Line ManpowerStrengthen the Employer of Choice ImageMore Automation

Changes in Regulatory Environment: Postal Bill, Carriage by Road Act, 2007 and Kerala VAT RegulationsProactively monitor the developments and adapt as necessary VUCA = Volatile, Uncertain, Complex and Ambiguous

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Strategic Direction: Short to Medium Term

Continuous sequential and improvements to operational excellence – Reach, Transit Time, Service Quality

Strong Focus and differentiation for Industry Verticals – ecommerce, Banking & Financial, Computer & IT, Life Science & Healthcare, Consumer Durables, Consumer Electronics etc

Focus on emerging markets, sectors & SMEs

Initiatives act as strong enablers to growth

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Strategic Direction: Long Term

Improve Air & Ground Market Share

Improve Share of Wallet / Business in all focus verticals

Invest in innovation for the next generation technology, state-of-the-art infrastructure, customer centricity, service quality, highly trained

and motivated workforce and profitable growth

A strong Strategy to meet and exceed stakeholder expectations

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A Proven Track Record

Source: Audited Company Financial Reports. (1) All financials are on a Consolidated basis . (2) Total Income comprising Service Charges, Commission and Other Income

Year Ended Dec ‘10




Accounting Period Ended March 31st

2013 (15M)

183.06 240.81 351.06 313.65 364.5726.2%

31.3%11.7% 16.3%45.8%

Income (2) ($ Mn) and Growth

15 20 31 19 218.2% 8.2% 6.2% 5.6%8.7%

Net Profit ($ Mn) and Margin

15 1729 19 24

Cash from Operating Activities ($ Mn)

US$ = ₹ 63

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Source: Audited Company Financial Reports. (1) After appropriatingUS 64 Million towards allotment of fully paid up non-convertibledebentures by way of bonus, DDT thereon and expenses related todebentures (2) Adjusted book value USD 4.7 (without bonus debentureand related expenses.






2013 (15M)

85.9 104.5 103.1 100.847.2 (1)

Networth* ($ Mn)

3.6

4.4 4.3 4.2

2 (2)

Book Value* per share ($)

Networth = Share Capital + Reserves & Surplus* On standalone basis

US$ = ₹ 63

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Source: Audited Company Financial Reports.(1) Cash from Operating Activities on a Consolidated basis. (2) Excludes Advances / Loan to Blue Dart Aviation. (3) RoCE on a standalone basis. (4) RoCE calculated as EBIT / Average Capital Employed.






2013 (15M)

28.3% 29.3%41.5% 29.2% 32.4%

Return on Capital Employed (RoCE) (%)

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The world of ‘e’: Vision for the Future

50 1020

3040

00

eFacilitationeFulfillmentDeliveryCross-border eCommerce

Phase II

Strong Focus on eCommerce

Market leaderServing all leading ecommerce in India Multiple options: Parcel Lockers, Crowd Sourcing etc

First e-fulfilment centre operationalSecond to be operational in November 2015

Solutions tobe launched soon

To be reviewed post2016

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The Most Awarded Logistics Company in India

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Brand / Customer Service / Retail / Loyalty: Reader’s Digest Most Trusted Brand‘ Gold Award (7 years in a row) | Blue Dart ranked amongst ‘India’s Top 500 Companies’ by Dun & Bradstreet | ‘Brand Builder of the Year’ – 11th Indira Awards for

Marketing Excellence 2012 | ‘Quality Excellence Award for Customer Loyalty Programme’ – Blue Points – National Quality Excellence Awards 2012 | ‘Quality Excellence Award in Product Development’ – GOGREEN CNS – National Quality

Excellence Awards 2012 | ‘Retail Best Employer of the Year’ – 8th Reid & Taylor Award for Retail Excellence | ‘Customer Loyalty Program’ – Blue Points – 8th Reid & Taylor Award for Retail Excellence | ‘Best In-House Magazine’ – Daily News – 6th

INDY'S Awards 2012 | ‘Customer & Brand Loyalty Award in the Logistics Sector’ – Domestic Express – 5th Loyalty Awards | ‘Air Cargo Carrier of the Year Award’ – Indian Supply Chain & Logistics Summit and Excellence Awards | Human Resources |

‘Organization with Innovative HR Practices’ – Asia Pacific HRM Congress Awards 2012 | Ranked as one of the ‘Best companies to Work for in India 2012’ – Great Place to Work Institute, India (thrice in a row) | ‘Best HR Practices from an SME’ – 2nd SHINE.COM HR Leadership Awards | ‘Organization with Innovative HR practices’ – Global HR Excellence Awards 2011-

2012 | ‘Best HR Strategy in Line with Business’ – 6th Employer Branding Awards 2012 | ‘Organization With Innovative HR Practices’ – Asia Pacific HRM Congress | Sustainability | ‘Environmental Leadership’ – GOGREEN Carbon Neutral Service

(CNS) – Responsible Business Awards 2012 | ‘Sustainable Education Strategy’ – Blue Edge: Empowering Lives –Responsible Business Awards 2012 | ‘Best in CSR’ (Overall) – Responsible Business Awards 2012 | ‘Support and

Improvement of Education’ – Blue Edge: Empowering Lives – 6th INDY'S Awards 2012 | ‘Outstanding Contribution to the Cause of Education’ – Global HR Excellence Awards 2011-2012 | Individual | ‘CEO of the Year’ – Anil Khanna – Asia Pacific HRM

Congress Awards 2012 | ‘Responsible Business Leader’ – Anil Khanna – Responsible Business Awards 2012 | ‘Best CEO on India’ – Anil Khanna – Corporate Excellence Awards 2012 | CEO Thought Leader Award’ – Anil Khanna – Thought Leaders

Award 2012 for Mastering Change in a Hyperactive Business Environment | ‘Logistics Achiever’s Award’ – Anil Khanna –Logistics Talent Hunt 2012: International Conference and Award | ‘Brand Builder of the Year’ – Anil Khanna – 11th Indira

Awards for Marketing Excellence 2012 | ‘CEO of the Year’ – Anil Khanna – National Quality Excellence Awards 2012 | ‘Exemplary CEO of the Year‘ – Anil Khanna – Global HR Excellence Awards 2011-2012 | ‘Best CFO of India’ – Yogesh Dhingra

– Corporate Excellence Awards 2012 for his exceptional contribution to corporate finance | CFO 100 ‘Recognition of Excellence’ – Yogesh Dhingra, for his exceptional contribution to corporate finance | ‘Best Customer Service Professional of

the Year’ – Arun Nangpal – National Quality Excellence Awards 2012 | ‘Brand Builder of the Year’ – Ketan Kulkarni – 11th Indira Awards for Marketing Excellence 2012 | ‘Retail Leadership Award’ – Ketan Kulkarni – 8th Reid & Taylor Award for Retail

Excellence 2012 | ‘The Quality Champion Award’ – Asmita Malvankar – National Quality Excellence Awards 2012 | ‘Marcom Professional of the Year’ – Subrato Roy – 6th INDY'S Awards 2012

Blue Dart US Roadshow

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