BizPower training programs 2014 for business owners, managers, staff & individuals

BizPower Training Programs

For Owner-Managers, Managers, Staff and Individuals

BizPower Proprietary 2

Our training and workshops are run in an interactive fashion with participation through presentations, group discussions, video clips and exercises to suit individual learning styles. Notes and handouts are provided..

Our training and workshops are outcome focussed and participants will be followed up to assess how they are implementing their learning.

Training programs are tailored and customised to suit the business or individual needs in terms of the content and length of training.

Our training is easily affordable for SME’s. BizPower can arrange suitable venues or use the customer

premises for the delivery of the training. The chosen venue will need to satisfy OHS requirements.

Payment Terms: 50% on booking the training with ‘no cost’ cancellation if 7 days notice is provided. The balance within 7 days of delivery.

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Notes


Owner-Manager Manager StaffHow To Keep Growing Your Business

Setting & Achieving Goals Setting & Achieving Goals

How To Manage Your Cash-Flow Time Management & Productivity

Time Management & Productivity

Setting & Achieving Goals How To Improve Your Cash-Flow

How To Deliver Outstanding Customer Service


How To Interview and Select The Right Staff

How To Be Assertive, Be Respected And Get Things Done


Performance Management – How To Coach Your Staff Into Top Performers

How To Negotiate Anything



Team Effectiveness & Productivity

Systemising Your Business How To Be Assertive, Be

Respected And Get Things Done

How To Deliver Outstanding Customer Service

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Recommended Training for Owner-Manager, Manager and Staff


Our actions are driven by the predominant thoughts in our head. If we do not have clear goals we can drift along doing whatever dominates our mind. Properly set goals give us focus. Thus goals are essential for all people for success in any endeavour. You will learn: Facts about the brain (Left & Right Sides and the RAS) How the brain handles correctly phrased goals The correct way to set and phrase goals and to

‘program’ the brain to go after these goals How to overcome self-limiting beliefs that interfere with

goal achievement How set yourself up to achieve your personal and

business goals every time.

Duration: 180 minutes Group Size: up to 12 07/03/2014

Setting & Achieving Goals


All of us have the same amount of time – 168 hours per week. But some achieve much and some are just busy. By learning to manage time and do our work efficiently we can complete our tasks, keep our commitments, Keep our appointments, be stress free and have work-life balance.

Learn why we fail to be good time managers Learn why To-Do Lists do not work and find a better way to master time

management. Learn how to keep your commitments, prioritise, plan your day, overcome

procrastination, start on difficult or unpleasant tasks, have work-life balance and work without stress.

Learn how to hold meetings that don’t waste time. Learn how to delegate and be certain that the job gets done.

Learn how to use technology to keep yourself organised, productive & looking professional.

Learn other time management tips to help every Manager and Staff Member achieve maximum productivity.

This program will help achieve a saving of at least 1 hour (up to 4 hours) per day.

Duration: 180 minutes Group Size: up to 20

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Best products, prices or the best marketing alone will not help us win and keep customers. To stay ahead of your competition good customer service is essential. Surveys indicate that consumers will even pay more for good service. This workshop will help your staff

Understand the impact of poor customer service and what consumers say about it.

Understand what customers expect and mean by good customer service.

Learn how to recover from a confidence destroying ‘screw-up’ and save your customer relationship.

Learn how to set customer service standards (SMARTS) for the business. Learn how to assess what the customers thinks about your service Learn how to implement continuous improvement of your service

delivery.


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How to Deliver Outstanding Customer Service


If you are putting up with unreasonable bosses, co-workers, customers, contractors, suppliers and others or if you are prone to avoid conflict and maintain peace at all costs, you must attend this workshop. As a result of implementing the learning you will be taken seriously, respected and seen by bosses as suitable for higher duties (promotion).

You will learn what is assertive behaviour and its benefits Understand how we miscommunicate without using words Learn the 5 Types of Assertive Responses You will learn to handle conflict and how to deal with difficult people. You will learn to assertively communicate clearly & directly and build a

stronger reputation, get cooperation from others and be respected. Learn the use of I-statements to communicate in any situation. Learn about Cognitive Behavioural Therapy and how you can benefit

from it.


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How To Be Assertive, Be Respected And Get Things Done


Our staff can be our greatest asset or cause the most pain. Having the right people to match the job roles is of paramount importance. How can we make sure that we are recruiting the correct people for these roles? How can we ensure that we do not unintentionally reject good talent because of poor screening techniques?

You will learn to how to assess the job roles and develop fitting job specifications

Learn how to draft an advertisement to attract the correct applicants Learn interviewing techniques to find out everything about the

applicant. Learn how to select the best candidates whilst weeding out the ‘tyre

kickers’. Learn how to use psychometric assessments correctly to further

understand the candidate and finally to make the right selection.


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Both staff and their managers like to avoid performance reviews. They are often seen as a waste of time, an inconvenience or as too confronting. They see no real benefit. This workshop will change all this. You will :

Learn how to assess which of your staff are worth investing in. Learn about motivational theories and where your staff are Learn the different personality types and their behaviours Learn how to set KPI’s, Learn how to conduct Performance Evaluations that build

confidence and trust. Learn simple and effective coaching techniques to help them

become star performers.


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We have to use negotiating techniques in most of our interactions with people. It might be a salary increase, your KPI’s, car parking spot or a multi-million dollar deal. Rather than threaten, storm off or sulk we can learn to negotiate a win-win outcome every time.

Learn the 8 Rules of Negotiating Using a template learn how to assess the situation and

develop a strategy to negotiate a win-win outcome. Learn what things to watch while you are carrying out the

negotiations and what things will help with your negotiations.

The techniques learnt during this program will enable you to negotiate anything to achieve a great outcome for you, your family or your business.


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Poor systems and processes result in poor productivity. Staff under perform, get demotivated or leave. Customers get frustrated and stop dealing with your business. Your business is unprofitable because your competition can do it more efficiently, accurately and much cheaper. You can change this.

Learn how to identify critical processes for review and improvement.

Learn how to chart the processes, identify disconnects and streamline processes so that duplication, long wait times, errors & rework and unnecessary staffing requirements are eliminated.

As a result of applying your learning, your business or department will be presented as a professional outfit.

Duration: 180 minutes Group Size: up to 8 preferably from the same work area.

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Systemising Your Operations


There is a huge difference between a group and a team. This workshop will help each team member to find the highest level of fulfilment at work. The content includes the following:• Understanding Organisational Culture• Teams – What they are and how they develop• Determining Your Team Norms & Values• Learn about Whole Brain Communications• Learn about Personality Types and Behaviour• Learn about Listening and Sensory Preferences• Learn how to ‘Get Your Message Heard’• Learn about Hidden Agendas and How To Handle These• Learn ‘How to Turn Conflict into Corporation’• Learn ‘How to Influence values’• Learn ‘How to Mediate Conflict’• Learn how High Performance Teams Function and how you can turn your

team into one.

DURATION: CUSTOMISED TO SUIT THE NEEDS OF THE BUSINESS07/03/2014

Team Effectiveness & Productivity


Is cash-flow crippling your business, keeping you awake at night and creating a bad impression on employees and suppliers? Then this is an absolutely necessary investment for you.

Desired Outcomes: A clear understanding about the following: What is cash-flow? The difference between Cash-flow and Profit How poor cash-flow can bankrupt even a profitable business Factors that affect cash-flow How to prepare a cash-flow forecast Essential Management Reports How to setup the business policies, processes and systems

and manage for positive cash-flow

Duration: Half-Day. Group Size: up to 2007/03/2014

How To Improve Business Cash-flow


The four main needs faced by small business owners who want to grow are:• To know how much they can grow the business in revenue dollars• To have the knowledge to grow the business• Have a confident and positive mental attitude to achieve their growth goals • Good time management skills to create the time to work on the business

This program is designed to be delivered to small business owners to help them in the above areas and in setting goals, marketing, sales, negotiating, cash-flow management. It is run over a ten-week period with six weekly session taking 2 hours each, followed by four weekly one-on-one meetings with the coach to help bed the principles and to tailor the outcomes to the specific needs of the business and the individual.Desired Outcome from this Program: Each participant will have a set of written achievable business and personal

improvement goals/objectives, actions and measurement criteria and would have made good progress towards achieving them.

Each participating individual will be equipped and empowered to achieve their personal and business goals/objectives.

Business profit and cash-flow will show immediate improvements.

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How To Keep Growing Your Business… A 10-week program for small business owners who are committed to growth


Contact Rabi (0407 956 223) [email protected] www.businessadvise.com.au

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For more information

mailto:[email protected]

http://www.businessadvise.com.au/

BizPower training programs 2014 for business owners, managers, staff & individuals

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