Bisnow - Zappos - DTP - November 20, 2013
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Transcript of Bisnow - Zappos - DTP - November 20, 2013
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ZAPPOS.COMDELIVERING HAPPINESSDOWNTOWN PROJECT
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Downtown Project
CollisionsCommunityCo-Learning
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Slide 3
Delivering Happiness - What’s Next?
Clothing
Customer Service
Company Culture
“a great brand is… ______”
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Slide 4
Zappos.com
http://media.glassdoor.com/m/7b/2c/00/f6/entrance-to-the-zappos-com-headquarter-office-in-henderson-nv-photo-by.jpg
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Slide 5
Las Vegas City Hall
http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
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Slide 6
Las Vegas City Hall
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Slide 7
Las Vegas City Hall
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Slide 8
Nike
http://standardatl.com/home/wp-content/uploads/2010/07/Nike_Campus_Tour_01.jpg
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Slide 9
http://static.panoramio.com/photos/original/400729.jpg
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Slide 10
Apple
http://www.techzek.com/wp-content/uploads/2011/09/apple_campus-1.jpg
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Slide 11
Doggy Day Care
http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
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Slide 12
NYU Campus
http://www.adogsdayout.com/Pix_Overhead_View_ADDO_7-31-08.JPG
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Slide 13
Downtown Vegas - Fremont East
http://www.eatinglv.com/wordpress/wp-content/gallery/odettedowntown/chinatown-038-large.jpg
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Slide 14
Downtown Vegas - Fremont East
http://www.lucyvegas.com/sites/default/files/griffin5.jpg
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Slide 15
Downtown Vegas - Fremont East
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Slide 16
Downtown Vegas - Fremont East
http://roadjournals.viamagazine.com/wp-content/uploads/2011/05/The-Beat-Coffeehouse.jpg
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Slide 17
Delivering Happiness - What’s Next?
Clothing
Customer Service
Company Culture
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Slide 18
Delivering Happiness - What’s Next?
Clothing
Customer Service
Company Culture
Community
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Slide 19
DOWNTOWN PROJECT - $350M
$ 50M – Small businesses
$ 50M – Tech Startups
$ 50M – Education, Arts, Culture
$200M – Real Estate
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Slide 20
DOWNTOWN PROJECT GOALS
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Slide 21
DOWNTOWN PROJECT GOALS
Live/Work/Play – Walking Distance
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Slide 22
DOWNTOWN PROJECT GOALS
Live/Work/Play – Walking Distance
The Most Community-Focused Large City in the World
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Slide 23
DOWNTOWN PROJECT GOALS
Live/Work/Play – Walking Distance
The Most Community-Focused Large City in the World
The Co-Learning and Co-working Capital of the World
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Slide 24
ROI vs. ROC
Instead of maximizing short-term ROI (Return On Investment)…
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Slide 25
ROI vs. ROC
Instead of maximizing short-term ROI (Return On Investment)…
We focus on maximizing long-term ROC
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Slide 26
ROI vs. ROC
Instead of maximizing short-term ROI (Return On Investment)…
We focus on maximizing long-term ROC (Return On Community)
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Slide 27
ROI vs. ROC and ROL
Instead of maximizing short-term ROI (Return On Investment)…
We focus on maximizing long-term ROC (Return On Community)and institutionalizing ROL
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Slide 28
ROI vs. ROC and ROL
Instead of maximizing short-term ROI (Return On Investment)…
We focus on maximizing long-term ROC (Return On Community)and institutionalizing ROL(Return On Luck) – Accelerating Serendipity
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Slide 29
THE BIG BET
Accelerating Collisions, Community, and Co-Learning
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Slide 30
THE BIG BET
Accelerating Collisions, Community, and Co-Learning
…will lead to…
Happiness, Luckiness,Innovation, and Productivity
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Slide 31
DOWNTOWN PROJECT - $350M
$ 50M – Small businesses
$ 50M – Tech Startups
$ 50M – Education, Arts, Culture
$200M – Real Estate
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Slide 32
$50M – Small Businesses
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Slide 33
$50M – Small Businesses
Criteria
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Slide 34
$50M – Small Businesses
Criteria Owner Operated - Passionate
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Slide 35
$50M – Small Businesses
Criteria Owner Operated - Passionate Helps Build Community
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Slide 36
$50M – Small Businesses
Criteria Owner Operated - Passionate Helps Build Community Execution Ability
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Slide 37
$50M – Small Businesses
Criteria Owner Operated - Passionate Helps Build Community Execution Ability Sustainable
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Slide 38
$50M – Small Businesses
Criteria Owner Operated - Passionate Helps Build Community Execution Ability Sustainable Unique or First or Best at
Something
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Slide 39
$50M – Small Businesses
Criteria Owner Operated - Passionate Helps Build Community Execution Ability Sustainable Unique or First or Best at
Something Story-worthy
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Slide 40
Natalie
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Slide 41
Natalie
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Slide 42
Natalie
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Slide 43
Natalie
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Slide 44
Natalie
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Slide 45
Natalie
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Slide 46
Check Cashing
http://www.vegaschatter.com/files/100501/checks_cashed..jpg
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Slide 47
Check Cashing
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Slide 48
Sarah
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Slide 49
Sarah
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Slide 50
Sarah
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Slide 51
Shipping Containers
http://images03.olx.com/ui/8/84/18/1280992807_108377618_4-cargo-containers-40ft-20-ft-For-Sale.jpg
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Slide 52
Shipping Containers
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Slide 53
Shipping Container Park
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Slide 54
Shipping Container Park
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Slide 55
Shipping Container Park
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Slide 56
Shipping Container Park
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Slide 57
Shipping Container Park
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Slide 58
Bike Sharing
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Slide 59
$50M – Tech Startups
http://img-s.foursquare.com/pix/EN1ZIL0JC5HTCZYD0PW41SWQYJHURTD204ZFZYBFGPM3F5JS.jpg
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Slide 60
$50M – Tech Startups
http://timenerdworld.files.wordpress.com/2011/12/romotivefinal.jpg?w=576
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Slide 61
The City as a Startup
http://bostinno.com/wp-content/uploads/2011/10/startup-sign.png
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Slide 62
$50M – Startups
http://www.shebytes.com/wp-content/uploads/2011/12/venture-for-america-12-12-11.jpg
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Slide 63
$50M – Education, Arts, Culture
http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg
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Slide 64
$50M – Education, Arts, Culture
http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg
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Slide 65
$50M – Education, Arts, Culture
http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg
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Slide 66
$50M – Education, Arts, Culture
http://blogs.middlebury.edu/internship/files/2011/01/teach4America1.jpg
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Slide 67
$50M – Education, Arts, Culture
http://www.vegasnews.com/wp-content/uploads/3_2_12_burn_vegas_kabik-131-9-588.jpg
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Slide 68
$50M – Education, Arts, Culture
http://mikerossart.net/images/mikeross_enter.jpg
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Slide 69
$50M – Education, Arts, Culture
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Slide 70
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Slide 71
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Slide 72
$200M – Real Estate
http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
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Slide 73
WHEN CITIES DOUBLE IN SIZE…
Productivity and innovation per resident increases by 15%
(But not true for companies)
Accelerate serendipity -> Accelerate learning -> Accelerate productivity and innovation
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Slide 74
3 INGREDIENTS FOR SERENDIPITY
1. Residential density of 100 residents/acre
2. Street-level activity for residents to collide
3. Culture of openness, collaboration, creativity, and optimism
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Slide 75
HOW TO ACCELERATE LEARNING & INNOVATION
Maximize serendipitous interactions
Density in the office
Density in the city
Collisions vs. convenience
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Slide 76
Las Vegas City Hall
http://brandonwiegand.com/wp-content/uploads/2010/11/Zappos-City-Hall.jpg
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Slide 77
DIFFERENT GROUPS COLLIDING
1. 2000 Zappos employees2. 1000 Teach For America corp members
and alumni3. Tech Startup Community4. Small Business Community5. Art and Music Communities6. Other Passion Communities7. Local Residents
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Slide 78
LEARNING FROM ZAPPOS & COWORKING…
Culture is to a Company
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Slide 79
LEARNING FROM ZAPPOS & COWORKING…
Culture is to a Companyas
Community is to a City
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Slide 80
LEARNING FROM ZAPPOS & COWORKING…
Culture is to a Companyas
Community is to a CityValues
InnovationSerendipity
ParticipationUpward Mobility
Attracting Startups and the Creative Class
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Slide 81
Our Secret Weapon
http://static3.vipasuite.com/resources/dyn/images/459355w783h429s185b/_fn/ogden-3.jpg
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Slide 82
LEARNING FROM TED, SUMMIT SERIES, SXSW, BIF…
Curated ContentSerendipity
LearningConnectionsCommunity
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Slide 83
Downtown Vegas Every Day
Curated ContentSerendipity
LearningConnectionsCommunity
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Slide 84
Fremont St. & Las Vegas Blvd.
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Slide 85
Fremont St. & Las Vegas Blvd.
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Slide 86
Fremont St. & Las Vegas Blvd.
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Slide 87
Fremont St. & Las Vegas Blvd.
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Slide 88
Fremont St. & Las Vegas Blvd.
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Slide 89
Fremont St. & Las Vegas Blvd.
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Slide 90
Fremont St. & Las Vegas Blvd.
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Slide 91
Fremont St. & Las Vegas Blvd.
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Slide 92
Fremont St. & Las Vegas Blvd.
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Slide 93
Fremont St. & Las Vegas Blvd.
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Slide 94
Downtown Vegas Monthly Cadence
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Slide 95
Downtown Vegas Monthly Cadence
Week 1 – First Friday Week
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Slide 96
Downtown Vegas Monthly Cadence
Week 1 – First Friday WeekWeek 2 – Tech Week
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Slide 97
Downtown Vegas Monthly Cadence
Week 1 – First Friday WeekWeek 2 – Tech Week
Week 3 – Fashion Week
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Slide 98
Downtown Vegas Monthly Cadence
Week 1 – First Friday WeekWeek 2 – Tech Week
Week 3 – Fashion WeekWeek 4 – Catalyst Week
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Slide 99
Fashion Incubator – Stitch Factory
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Slide 100
Fashion Incubator – Stitch Factory
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Slide 101
Return On Collisions (ROC)
What is the value of a resident that is out and about in the community?
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Slide 102
Return On Collisions (ROC)
What is the value of a resident that is out and about in the community?
3-4 hours/day
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Slide 103
Return On Collisions (ROC)
What is the value of a resident that is out and about in the community?
3-4 hours/dayx 7 days/week
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Slide 104
Return On Collisions (ROC)
What is the value of a resident that is out and about in the community?
3-4 hours/dayx 7 days/week
x 40 weeks/year
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Slide 105
Return On Collisions (ROC)
What is the value of a resident that is out and about in the community?
3-4 hours/dayx 7 days/week
x 40 weeks/year= 1000 “collisionable” hours/year
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Slide 106
Jake – Flint and Tinder
http://images.fastcompany.com/upload/inline-Made-In-The-USA-Flint-And-Tinder-Undies-And-You-Will-Love-It-b.jpg
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Slide 107
Jake – Flint and Tinder
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Slide 108
Return On Collisions (ROC)
What is the value of a purposeful visitor that contributes to community?
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Slide 109
Return On Collisions (ROC)
What is the value of a purposeful visitor that contributes to community?
12 hours/day
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Slide 110
Return On Collisions (ROC)
What is the value of a purposeful visitor that contributes to community?
12 hours/dayx 7 days/week
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Slide 111
Return On Collisions (ROC)
What is the value of a purposeful visitor that contributes to community?
12 hours/dayx 7 days/week
x 12 weeks/year
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Slide 112
Return On Collisions (ROC)
What is the value of a purposeful visitor that contributes to community?
12 hours/dayx 7 days/week
x 12 weeks/year= 1000 “collisionable” hours/year
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Slide 113
Return On Collisions (ROC)
“Subscribe” toDowntown Vegas
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Slide 114
Return On Collisions (ROC)
1. 100 residents per acre
2. Street-level activity for residents to collide
3. Culture of openness, collaboration, creativity, and optimism
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Slide 115
Return On Collisions (ROC)
1. 100 residents per acre
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Slide 116
Return On Collisions (ROC)
1. 100,000
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Slide 117
Return On Collisions (ROC)
1. 100,000 “collisionable”
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Slide 118
Return On Collisions (ROC)
1. 100,000 “collisionable” community
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Slide 119
Return On Collisions (ROC)
1. 100,000 “collisionable” community hours
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Slide 120
Return On Collisions (ROC)
1. 100,000 “collisionable” community hours per
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Slide 121
Return On Collisions (ROC)
1. 100,000 “collisionable” community hours per acre
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Slide 122
Return On Collisions (ROC)
1. 100,000 “collisionable” community hours per acre per
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Slide 123
Return On Collisions (ROC)
1. 100,000 “collisionable” community hours per acre per year
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Slide 124
Return On Collisions (ROC)
1. 100,000 “collisionable” community hours per acre per year
2.3 collisionable hours per square foot
per year
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Slide 125
OUR BIG BET… 3 Guiding Principles
Accelerate:1.Collisions2.Community3.Co-Learning
And everything else will fall into place…(productivity, innovation, growth, happiness)
What will people say about downtown?
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Slide 126
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Slide 127
ZAPPOS, DELIVERING HAPPINESS, DOWNTOWN PROJECT
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Slide 128
50% of Humans Live in Cities
http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
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Slide 129
75% Will Live In Cities in Our Lifetime
http://ecx.images-amazon.com/images/I/510Ph%2BqMw-L.jpg
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Slide 130
The 4-Minute Mile
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Slide 131
The 4-Minute Mile
http://en.wikipedia.org/wiki/File:Iffley_Road_Track,_Oxford_-_blue_plaque.JPG
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Slide 133
A great
brand
is a story that never stops unfolding.
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Slide 134
A great
brandcompany
is a story that never stops unfolding.
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Slide 135
A great
brandcompanycity
is a story that never stops unfolding.
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Slide 136
A great
brandcompanycitycommunity
is a story that never stops unfolding.
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Slide 137
Thank you!
For a copy of this presentation:
For more information:
www.DowntownProject.com
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Slide 138
http://www.youtube.com/watch?v=AF4f3l4a4_A