BiSL introduction ENG

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Introduction BiSL

Spring 2010

ASL BiSL Foundation

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ASL BiSL Foundation

• Professional association for Information Management and Application Management

• Non-profit, Vendor-independent, Public domain organization, founded in 2002 in the Netherlands

• Funded by 30 Demand and Supply organizations who benefit from standards and best practices

• Advance professionalization of IT from both a business and an IT perspective

• Standards and best practices are freely available

• http://www.aslbislfoundation.org

http://www.aslbislfoundation.org/

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• Dependency on IT still growing/Growth of business involvement with IT

• Standardisation en componentisation:growing complex IT-landscape

• Power-shift to customers• Pressure to perform and adapt

• Demand organisation in charge: how to manage IT from a business perspective and without too much knowledge of technology.

• From development to maintenance and innovation at the same time: leverage what you’ve got

Observations

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• Keeping up with speed of business change

• Dealing with complexity of hybrid application portfolios

• Coping with sustainability issues

• Developing a relationship with the business

• Coping with immature demand management

IT Supply is challenged

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And so is Demand

How to manage suppliers in a complex world?• IT not pro-active and innovative• IT organizations still live in a technology driven world and

provide technology driven services and contracts. They are not going to change that (40 years!)

• IT just doesn’t really understand the laws of business

How to manage the demands and needs in the business process:

• Adaptability of the business processes and users is most often the weak spot

• What’s important, what not. Budget is limited.

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Two-way traffic

You can’t just blame IT, you’ve got your own responsibilities:• Usage of information• Business data• Contact with IT• Functionality and quality requirements, including

specification and acceptance testing • Business cases and funding• Procurement and coordination of IT services• Information strategy

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Reliability

Speed of change

Costs

And you just can’t have it all

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• Which expectations?• Which requirements?• Agreed by all stakeholders?• Who are the stakeholders?• How to communicate expectations?• What have we actually bought?• How satisfied are we?• ...

Clients need capabilities for demand management

It’s tough being an IT Customer

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• Business Information Management improves maturity of demand management by offering a systematic approach

• BIM ensures adequate information services • BIM’s mission is to

– represent the business’s interests towards providers of information services

– manage the demand organization • BIM is the interface between business and IT• BIM is a business responsibility!

Proudly presenting ‘BIM’

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• Information provisioning: ensuring the availability of the information used to execute and manage the business process and the organization

• Business Information Management: the part of an organization that deals with the management of information provisioning - its design and adaptation, and monitoring and maintaining the working of information provisioning

BIM

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Positioning Provider & Customer

Infrastructuremanagement

Applicationmanagement

BusinessInformation

management

• Applications• Maintenance and renewal perspective

• IT infrastructure• Operations perspective

• Information provisioning• User perspective

SupplyDemand

Contracts, agreements,

SLA’s

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ITBusiness processIT use/needs

Overall corporate governance/policies

BIM

Executing BIM

BIM dynamics

Use management cluster

Functionality management

Organization of the “IV” column

Future of “IV”

“IV” Control

Link between execution and policy

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BusinessManagement

Users

Business Information Management

IT & Business

IT Service Customer

Business dept

• Advising Customer management as to strategic and tactical information requirements

• Specifying information requirements• Designing and implementing non-

automated Information systems • Acquiring automated Information

systems and related services• Designing and implementing

processes and procedures for use of Information systems

• Supporting the end users on how to use the Information systems

• Ensuring that Information systems are used appropriately

BIM

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Planning and resource management

Financialmanagement

Demandmanagement

Contract Management

Operationalsupplier

management

Business datamanagement

End usersupport

Infor-mationcoor-

dination

Use management Functionality management

Specifyinformation

requirements

Design non-automated

IS

Prepare transition

Review and testing

Establishbusiness

process devel.Informationstrategy

Strategicsupplier

management

Strategic information partnermanagement

I-organizationstrategy

Strategic userrelationship

management


InformationLifecycle

Management

EstablishInformation chain

developments

Establishtechnologicaldevelopments

Change-mgt

Transition management

InformationPortfolio

Management

BiSL Framework

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• Systematic approach to support and improve BIM

• Process framework: ‘checklist’ of process areas within BIM

• Based on best practices • Strategic, tactical als well as operational level• Context of specific organization drives

implementation choices and priorities • BiSL is tool to achieve better BIM

BiSL Elevator pitch

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Financialmanagement

Demandmanagement

Contract Management

Infor-mationcoor-

dination

Functionality management

Specifyinformation

requirements


IS

Prepare transition

Review and testing

Establishbusiness


Strategicsupplier

management




management



Management


developments


Change-mgt



Management

BiSL Framework

Day-to-day management to

ensure continuity of support for the

business

Business: Production, Costs, Revenue, Image User support and guidance for existing systems Data quality Operational interaction with internal/external IT

service providers and monitoring IT services

Operationalsupplier

management


End usersupport

Use management

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Financialmanagement

Demandmanagement

Contract Management

Operationalsupplier

management


End usersupport

Infor-mationcoor-

dination


Specifyinformation

requirements


IS

Prepare transition

Review and testing

Establishbusiness


Strategicsupplier

management




management



Management


developments



Management

BiSL Framework

Change-mgt


Keeping the information provisioning fit for the

business(short term business-

IT-alignment)

Manage changes and decision making

Business: Time to market, Costs, Revenue, Image Speed & Quality Sound decision making Translating needs into information requirements Embedding IT solutions into business processes Assurance that the change will work in practice Ensuring that transition into use will go smoothly Implementing ‘between the ears’

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Financialmanagement

Demandmanagement

Contract Management

Operationalsupplier

management


End usersupport

Infor-mationcoor-

dination


Specifyinformation

requirements


IS

Prepare transition

Review and testing

Establishbusiness


Strategicsupplier

management




management



Management


developments


Change-mgt



Management

BiSL Framework

Keeping time, money, business cases, progress, demand, contracts, suppliers, quality & expectations under control

integral (daily support and changes )

Business: Costs, Benefits, Risk Capacity for operations and change Business cases Ensuring that business gets required information Contracting internal/external service providers

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Financialmanagement

Demandmanagement

Contract Management

Operationalsupplier

management


End usersupport

Infor-mationcoor-

dination


Specifyinformation

requirements


IS

Prepare transition

Review and testing

Establishbusiness


Strategicsupplier

management




management



Management


developments


Change-mgt



Management

BiSL Framework

Ensuring strategic alignment of business & IT

Long term business-IT-alignment

Business: Capital, Profit, Risk Influences from other organizations Influences from within the organizations Technological influences and opportunities Information strategy per business process Balanced information strategy for organization

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Financialmanagement

Demandmanagement

Contract Management

Operationalsupplier

management


End usersupport

Infor-mationcoor-

dination


Specifyinformation

requirements


IS

Prepare transition

Review and testing

Establishbusiness


Strategicsupplier

management




management



Management


developments


Change-mgt



Management

BiSL Framework

Ensuring effective organization of

business information management

function

Business: Capital, Profit, Risk Suitable service providers Alignment of BIM with various departments Relationships with other (information) organizations Structure and responsibilities BIM

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Financialmanagement

Demandmanagement

Contract Management

Operationalsupplier

management


End usersupport

Infor-mationcoor-

dination


Specifyinformation

requirements


IS

Prepare transition

Review and testing

Establishbusiness


Strategicsupplier

management




management



Management


developments


Change-mgt



Management

BiSL Framework

Ensuring alignment of all strategic plans

Business: Capital, Profit, Risk Checking and coordinating various plans and

initiatives in the organization

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Planning and Control

Financialmanagement

Demandmanagement

Contract Management

Operational ITmanagement

Datamanagement

Usersupport

Infor-mationcoor-

dination

Operations management Functionality management

Requirementsspecification


IS

Transistion planning

Review and test

Definebusiness

process dev.

Developinformationstrategy

Supplierrelationship

management

Chain partnerrelationship

management

Defineorganization

Userrelationship

management

Develop I-organizationstrategy


Management

Definechain

developments

Definetechnologicaldevelopments

Change-mgt

Transition


Management

BiSL Framework

Ensuring alignment of all strategic plans

Business: Capital, Profit, Risk Checking and coordinating various plans and

initiatives in the organization

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Financialmanagement

Demandmanagement

Contract Management

Operationalsupplier

management


End usersupport

Infor-mationcoor-

dination


Specifyinformation

requirements


IS

Prepare transition

Review and testing

Establishbusiness


Strategicsupplier

management




management



Management


developments


Change-mgt



Management

BiSL Framework

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Summary BiSL

• The world is changing rapidly• Organizations depend on information to survive• Managing information isn’t easy• Organizations need specific capabilities• BiSL offers guidance for customers• Operational, Management, Strategic

BiSL introduction ENG

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