Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 1 Advantages...
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Transcript of Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 1 Advantages...
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 1
Advantages and Opportunities of a Library RFID System
29th ADLUG ANNUAL MEETING
Bibliotheca presentation
Nazario LapollaGeneral Manager
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 2
Company Overview
Bibliotheca RFID Library Systems AG
• Headquarters in Cham/Switzerland
• Founded in 2002
• ISO 9001 certified
• More than 1000 installed projects
• 56 employees in Switzerland 111 employees worldwide
• Subsidiaries in Australia, Canada, Denmark, Germany, Italy, UK and USA
• Worldwide No. 2
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 3
Bibliotheca Business Model
Services: Conversion & Inventory & more
Total Solution Provider – Library Automation
Self Service incl. Payment Handheld Security Gates
Return
Transport
BiblioChipIntegration
RFID Label& User Cards
LMSDatabase
Sorting
Labels Software Self Service Security Inventory
Support & Maintenance & Total Care
Network Management & Life View
Sorting&Transport
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 4
Bibliotheca System Architecture
BiblioAccess
BiblioConversion Station incl. RFID Printer
BiblioConversionSoftware
BiblioGate incl. PeopleCounter
BiblioGate Tracker Software incl. PeopleCounter
Library Client
BiblioDispenser
BiblioSelfCheck
OTFCTM
BiblioSelfCheck Software
BiblioPayment Station
BiblioReturn & BiblioSorter & Transport
Library Client
BiblioStaffStation
BiblioCirculationSoftware
Library LMS/ILS Database Server
BiblioPeople Counter Web
Library Client
BiblioWand Light
ActiveSync
SIP2NCIP
Direct LMS/ILSCommunication
BiblioChip API
SIP2NCIP
SIP2NCIP
SIP2NCIP
SIP2NCIP
SIP2NCIP
Ethernet WLAN
Library ClientStandard Protocol
Optional
Bibliotheca Integrationdepending on LMS/ILS
Devices require power connection.Pictures not in scale.
BiblioCockpit
Central Management
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 5
BiblioChip™ Products
BiblioChip Labels
BiblioStaff Station
BiblioGate
BiblioSelfcheck
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 6
BiblioChip™ Products
Biblio Components
Biblio Cockpit
BiblioReturn & Sorting
Transport Systems
Biblio Next Generation
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 7
BiblioChip™ Labels
• NXP SLI Code Chip
• 1024 bits on-chip memory
• ISO 15693 / ISO 18000-3 / 13.56 MHz
• Several Labels
• Printable
AV-media solutions
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 8
• RFID Reader and RFID Table-Antenna
• Read, writing and initialization
• Installation underneath the work surface is possible
• Option: shielded antenna
BiblioStaff Station™
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 9
BiblioGate™
• 3-dimensional transponder recognition
• Visual and acoustic alarm
• Integrated bi-directional people counter
• Control of external devices in the event of an alarm
• Various executions and styles available
BiblioGate VII
Options: •Pigmented panels•Pigmented side covers•2,0m panel height
Wake up FunctionRFID Reader can be set into a sleep mode (no radiation, low power consumption) and wake up by the radar detector
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 11
BiblioSelfcheck™
• Completely integrated terminals (Orion & Venus)
• Modular solutions
• Scratch-resistant security glass cover
• Simple replacement of printer rolls
• CE, UL and FCC certified
Pluto Orion Venus
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 12
BiblioSelfcheck™ Orion
• Stand-alone, wall and desk version
• Powder-coated metal housing
• Optional height-adjustment (stand-alone and wall version)
• Table in safety glass or wood
• Sliding front for easy maintenance access
• Different color options
• Optional screen frame
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 13
BiblioSelfcheck™ Venus
• Stand-alone or desk version
• Powder-coated metal housing with screen frame made of stainless chromium steel
• Exchangeable front panel for easy feature extension
• Front cover lifts for easy mainentance
• Different color options
• Table in safety glass or wood
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 14
BiblioSelfcheck™ Pluto
• Simple check in and chack out of materials
• Screen with adjustable tilt angle
• External receipt printer
• Integration into BiblioCockpit™
• Connection to external
BiblioPaymentStation™
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 15
BiblioSelfCheck™ Software Next Generation Software – always online
- Self observing system- Automatic logging of transactions
Issue alarming via SMS, Mail, phone call, Net-Send for e.g.:
• Paper jam
• Paper roll empty
• General technical problems
• Payment integration (coin jam, coin box full)
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 16
BiblioReturn™ System
BiblioSmart Docking Station
Return Jupiter
BiblioReturn™ Capella
BookDrop Secure
SelfCheck Return Mode Return Staff
• Tailor-made solutions
• 24/7 Service
• Full integration in LMS
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 17
BiblioReturn™ Capella
Key Features:
• Anonymous/authorized media check in
• Anonym media return
• 17‘‘ touch screen
• Bar code scanner for user cards
• Media renewal (single and multiple media renew)
• Media package handling
• Integrated receipt printer
• Supports LMS/ILS protocols SIP2 and NCIP (others on request)
• Data model independent writing/reading
• Functions can be individually disabled/enabled
• Easy adaptable, multilingual GUI (Unicode support)
• Remote helpdesk support
• Interior and exterior model
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 18
BiblioSmart™ Docking Station
Manual Return
• simple 24/7 solution
• Doesn‘t need much room
• easy installation/operation
•Stack return possible
•Media automatically checked out
of the user account
•Option Secure (user identification)
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 19
Portfolio Extension through Swisslog
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 20
Transport
Efficient sorting into the shelf
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 21
BiblioWand™ Inventory
LMS
PC
PDA / Notebook
Inventory Reader
• Inventory
• Search for misplaced media
• Search for specific media
• Display of titles (with connection to LMS) or via txt file
• Wireless or via PDA version
• Running time of up to 2 hours, additional battery included
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 22
BiblioSmart BinIntelligent ShelfInventory Reader
Tunnel ReaderLocker Cabinet Return Shelf
BiblioComponents
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 23
BiblioChip™ Security Box for CD/DVD
Security boxes for CD / DVD / BlueRayIntegrated solution for the SelfCheck Venus
• Autonomous borrowing and opening of the secured media
• Checking status of the box (locked/unlocked)
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 24
BiblioSelfCheck™ Software Infrastructure Version 4.0
BiblioGate
BiblioSelfCheck
BiblioReturn & Sorting BiblioInventory
Mail & SMS
Config-ViewLive-View
„Global“ Bibliotheca-Support Server
BiblioCockpit Server(HW delivered by Customer or Bibliotheca)
Transport System
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 25
BibioSelfCheck™ 4.x-Generation
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 26
BibioSelfCheck™ 4.x-Generation
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 27
Project Management
Projectplan:
delivery date, installation etc
Projectmanager will be appointed (Single Point of Contact)
Kickoffmeeting
Media conversion and installation of the complete system including staff training.
Customer acceptance – handover to Customer Support and AfterSales
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 28
The dedicated Project Manager oversees the introduction of the RFID solution from the Tender Phase to the Customer Acceptance.
• The most important section in a RFID project is the Definition Phase
• Scope of supply / features
• Structural requirements
• Definition of time line / mile stones
• The outputs of the Definition Phase (calibrations, customizations and specifications) are recorded in the „Project Scope“ Document.
• This document is the binding starting position for the entire Project Phase
Support/A.SalesProject Management
Installation Implementation
Sales
RFID@Library Projectmanagement Process
Acquisition Realisation Retention
Pre-Sales Tender Definition Order
Service&
Support
After-Sales
Acceptance
Project Management
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 29
Bibliotheca Service
• Conversion- and Inventory Services
• Installation- and Training Services
• Service & Support
• Local Support Team
• Global Case Management (1st, 2nd, 3rd Level Support)
• 24/7 Hotline Call-Centre
• Remote maintenance
• On-site maintenance
• Spare parts
Support/A.SalesProject Management Installation Implementation
Sales
Acquisition Realisation Retention
Pre-Sales Tender Definition Order Service & Support Acceptance
Pre Acceptance
Services
Post Acceptance
Services
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 30
Service & Support
Software
• SW Updates (General Releases) + Hotfixes
• Software-adaptations (Scripts)
• Assurance of functionality after LMS Update
Hardware
• Spare parts are supplied locally and by the HQ
• Hardware replacement (spare parts)
• Preventive on-site maintenance
Customer contacts hotline
Allocation of case no.
Case no. confirmation
Final reportStatus Report
Analysis
Technician contacts customer
Solution process
If required
Problem solved
Reaction time according SLA
Solution time according SLA
Problem description complete
Offered services
• Hotline 24 hours / 7 days a week
• On-site operations: Analysis / Correction of defects
• Guaranteed reaction time:2h / On-site operation: 4h
ROI
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 31
0 € 20'000 € 40'000 € 60'000 € 80'000 € 100'000 € 120'000 € 140'000 € 160'000 €
Before RFID
After RFID
Annual Operation Cost
staff cost of issuing/returning staff cost locating books staff cost of stock taking and weeding items
staff cost of processing new materials total theft cost RFID cost hardware / software
Bibliotheca-RFID Library Systems AG – Hinterbergstrasse 17 – CH-6330 Cham, © 2010 32
ROI
Costo Riduzione
Costo personale per prestito/restituzione - 70%
Costo personale per collocazione libri - 80%
Costo personale per inventari e riordino scaffali - 80%
Costo personale per nuove acquisizioni - 80%
Costo per materiale trafugato - 50%
Total incl. RFID investment - 59%
Questions?