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MM/Tender-559/2012-13

of 39 Signature of Bidder with seal

BHARAT SANCHAR NIGAM LIMITED [A GOVT. OF INDIA ENTERPRISE]

O/o General Manager Telecom District Bhavnagar 364001

TENDER DOCUMENT FOR

HEAVY DUTY PRINTING OF MOBILE BILLS

AND POST-PRINTING SOLUTIONS FOR BSNL, Bhavnagar

Tender No. BSNL/BV/ MM / Tender-559/ 2012-13 Dated 12/03/2013

Form No ______

Tender form Fee Rs 500/- (Non Refundable)

Issued to Payment particulars:

_____________________ Amount Rs. 500/-

_____________________ R. No _____ B. No _______ Date

____________

____________________ DD No. ______ Date _________ Bank

___________

Assistant General Manager( MM & Plg) Sub. Divisional Engineer (MM)

O/o GMTD Bhavnagar O/o GMTD Bhavnagar

MM/Tender-559/2012-13


TABLE OF CONTENTS

Section Content Page

No.

Qualifying Bid Document

I Notice Inviting Tender 3

II Bid Form 5

III Tenderer’s Profile 6

IV Instruction to Bidders 8

V General (Commercial) Conditions of Contract 17

VI Scope of the Work. and Special Conditions of Contract 20

VII Agreement 26

VIII Letter of authorization of attending bid opening 30

IX List of documents to be submitted along with bid. 31

X Certificate of near relatives 32

FINANCIAL BID DOCUMENT 33

MM/Tender-559/2012-13


BHARAT SANCHAR NIGAM LIMITED (A Government of India Enterprise)

O/o The General Manager Telecom District 2nd floor, CTO Building, Panwadi,

Bhavnagar – 364 001.

Section I

NOTICE INVITING TENDER

On behalf of the BHARAT SANCHAR NIGAM LIMITED, General Manager Telecom

District, Bhavnagar invites superscribed sealed tender (by packing PVC tape / sealing wax) with supporting documents from the experienced contractors for the work of HEAVY DUTY PRINTING

OF MOBILE BILLS AND POST PRINTING SOLUTIONS FOR BSNL, BHAVNAGAR. on

Rate Running Contract basis, in two bid system (1) Qualifying Bid and (2) Financial Bid as

detailed below.

1 Tender No . BSNL / BV / MM / TENDER – 559 / 2012 - 13 /

Dated 12/03/2013

2 Name of Work HEAVY DUTY PRINTING OF MOBILE BILLS AND

POST PRINTING SOLUTIONS FOR BSNL,

BHAVNAGAR.

3 Mode of Payments The tender document can be purchased by paying cost of bid document in cash payable at Cashier, O/o A.O. (Cash) BSNL / Bhavnagar. Bid Security can be paid in form of Demand Draft in favour of AO (Cash) BSNL Bhavnagar drawn in any Nationalized Bank, payable at Bhavnagar..

OR, Tender document can be downloaded from website www. gujarat.bsnl.co.in and submitted with a draft of requisite value Rs. 500/- in token of purchase of the tender document in favour of AO (Cash) BSNL Bhavnagar.

4 Tender document containing detailed

description of work & Terms and

conditions can be purchased on written

application from.

: A G M (MM & Plg), 1st floor, CTO Building, Panwadi, Bhavnagar.

5 Last Date & Time for Sale of forms 01/04/2013 up to 13.00 hours

6 Last Date and Time for Submission of

completed tender Form.

02/04/2013 up to 15.00 hours

7 Date and Time of opening 02/04/2013 at 15.30 hours.

8 Bid Security Rs.11,092/-

9 Security Deposit 10 % of approved value of tender.

10 Eligibility of Tenderer Only those contractors who have previous experience

of carrying out such work in BSNL/ MTNL/ PSU/Govt.

/ Semi Govt. of Rs. 1,10,916/- in last two consecutive

years are eligible to participate in the tender.

11 Total Estimate Cost & Tender Period. Rs. 4,43,664/- for 2(Two) years.

MM/Tender-559/2012-13


Tender document, which is not accompanied by the requisite Bid Security, shall be rejected at time

of opening.

Tender will not be accepted/received after expiry date and time. Any copy of document submitted

should be attested by Gazetted officer.

The GMTD Bhavnagar reserves the right to accept or reject all or any part of tender without

assigning any reason(s) whatsoever it may be. Normally work shall be awarded to single tenderer,

however in case of exigency work shall be awarded to two contractors.

If the tender opening date will be declared as holiday, the tender will be opened on next working day,

time and venue will remain unaltered.

Assistant General Manager( MM & Plg) O/o GMTD Bhavnagar 364001

Phone No. 0278-2427400

Fax No. 0278-2511777

MM/Tender-559/2012-13


BHARAT SANCHAR NIGAM LIMITED

O/o GMTD Bhavnagar

Section II

BID FORM

Tender No. MM / Tender – 559 / 2012-13 / dated 12/03/2013

To,

The General Manager

Bhavnagar Telecom District

Dear Sir,

Having examined the conditions of contract and specifications including addenda No. …..

the receipt of which is hereby duly acknowledged, I/We, undersigned, offer to execute the

work of Heavy Duty Printing Of Mobile Bills and Post Printing Solutions for BSNL, Bhavnagar

in conformity with Bid specification, condition of contract and specification as may be

ascertained in accordance with price bids attached herewith and made part of this bid.

I/We undertake if, my/our bid is accepted, I/we will supply the material in accordance with

specifications, time limits and terms and conditions stipulated in the tender document.

If my/our bid is accepted, I/we will submit the securities as per the conditions mentioned

in the contract.

Until a format Agreement is prepared and executed, the bid together with your written

acceptance thereof in your notification of award shall constitute a binding contract

between us.

Bid submitted by us is properly sealed and prepared so as to prevent any subsequent

alteration and replacement.

Dated this ……… day of ………….. 2013.

Signature of Authorized signatory ………………………….

In capacity of …………………………………………………

Duly authorized to sign the bid for and on behalf of ………………………………………

Witness ………………….

Address …………………

Signature ………………..

MM/Tender-559/2012-13


SECTION – III

TENDERER’S PROFILE

1. Name of the Tenderer / firm.

________________________________________

2. Name of the person submitting the tender whose photograph is

affixed. Shri / Smt. ________________________________________________________

(In case of Proprietary /Partnership firms, the tender has to be signed by Proprietor /

Active Partner who shall have authorization to do so by remaining partners, as the

case may be)

3. Address of the firm/party.

……………………………………………………………………………………………………

……………………………………………………………………………………………………

…………

4. Telegraphic Address

………………………………………………………………………………

5. Tele. No. (with STD code) (O) …………………… (FAX)…… ……………

(R)………………

Registration & incorporation particulars of the firm : (a) Individual �

(b) HUF �

(c) Partnership �

(d) Limited/Private Co. �

(Please attach attested copies of documents of registration/incorporation of your firm

with the competent authority as required by business law)

6. Full Name(s) of proprietor / partner / directors.

……………………………………………………………………………………………………

……………………………………………………

(Attested copy of the partnership deed/company registration invariably be attached)

7. PAN/TDS / particulars ………………………………………………...

8. Sale Tax Registration particulars and Service Tax registration particulars

……………………………………………………………………………..

9. Solvency Certificate from any Nationalized Bank for amount of Rs. 2,00,000/-…

………………………

(Not older than date of issue of NIT)

10. Particulars of Bid Security

…………………………………………………………………………….

11. Tenderer’s bank, its address and his current account number

…………………………………

Passport Size Photograph of the Tenderer/ Authorized

Signatory/Power of Attorney holder.

MM/Tender-559/2012-13


12. Permanent Income Tax Certificate, Income Tax Circle

……………………………………………………………………………………………

………………………………………………………

(Please attach a copy of latest income tax return)

13 Sale Tax No.

…………………………………………………………………………………………

14 Details of technical and supervisory staff (In separate Sheet)

15 Experience (Details) :

(Experience certificate of BSNL/ MTNL for minimum of Rs.1,10,916/- in last two consequent

years).

……………………………………………………………………………………………………

………..

16 Reference No. of the tender offer of the firm / party.

…………………………………………..

17 Any additional information. (In separate Sheet)

I / We hereby declare that the information furnished above is true and correct.

Place:

Date:

Signature of tenderer / Authorized signatory ………………………………

Name of person signing tender ………………………………………………

Seal of the party.

MM/Tender-559/2012-13


Section - IV

INSTRUCTION TO THE BIDDERS

1. Introduction:

Bhavnagar Telecom District is responsible for the Planning, Development and Operations

of Telecommunications services in the BHAVNAGAR Secondary Switching Area

(BHAVNAGAR District). The organization is headed by the General Manager, Bhavnagar

Telecom, with his office at 2nd

floor, CTO Building, Panwadi, Bhavnagar 364001.

2. Definitions:

i) The GMTD means the General Manager Telecom District, Bharat Sanchar Nigam Limited (BSNL) Bhavnagar or his legal representative.

ii) General Manager (GM), Bhavnagar/Bhavnagar Telecom has been used in the tender

document to represent BSNL, GM, Bhavnagar Telecom, Bhavnagar.

iii) The Representative of GMTD Bhavnagar means officer and staff for the time being

in Bhavnagar SSA deputed by the GMTD Bhavnagar for inspecting or supervising the

work or testing etc.

iv) Bidder or Tenderer means the individual or the firm, which participates in the tender

and submitted its bid.

v) The contract means the documents forming the tender and acceptance thereof and the

formal agreement executed between the BSNL and the contractor together with documents

referred to therein including the conditions of contract, the specification, designs, drawing

and instructions issued from time to time by the Officer in charge and all these documents

taken together shall be deemed to form one contract and shall be complementary to one

another.

vi) The Contract value means the amount payable to the Supplier or Tendered under the

work order for the full and proper compliance of his contractual obligations.

vii) The final Acceptance Tender (FAT) means the order placed to execute the work as

per tender terms and conditions and as per the approved rates.

viii) Normal Time or Stipulated time means the time specified in the Work Order to

complete the work.

ix) Extension of Time means the time granted by the BSNL to complete the work beyond

the normal time or stipulated time.

x) The material means all the stores issued by Bhavnagar SSA to execute work under

this contract.

xi) The Goods/Services means all the equipment, machines, and services, which the

supplier is required to provide to the purchaser under the contract.

xii) In the contract the following expressions shall unless where the context otherwise

required have the meaning hereby respectively assigning them.

a) The expression (works) or work shall unless there be something either in the subject

or context repugnant to such construction be construed and taken to mean the works by or

by virtue of the contract contracted to be executed whether temporary or permanent and whether original, altered, substituted or additional.

b) The site means the premises or building and / or other places or into or through

which work is to be executed under the contract or any adjacent land, path or street through which work is to be executed under a contract or any adjacent premises or

building land, path or street which may be allotted or used for the purpose of carrying out

the contract.

MM/Tender-559/2012-13


c) SITE ENGINEER shall mean a Jr. Telecom Officer / S.D.E. of the BSNL or any

person posted by the G.M.T.D. Bhavnagar an in charge of the work at site at any particular

period of time.

d) The Officer-in-Charge means the Account Officer/Chief Account Officer who shall

supervise and shall be in charge of the work, at anytime or who shall sign the contract on

behalf of the BSNL.

e) The BSNL means the BHARAT SANCHAR NIGAM LIMITED and his successor

which invites the tender.

f) All reference of: -

(a) Department/BSNL (BHARAT SANCHAR NIGAM LIMITED)

(b) CMD of BHARAT SANCHAR NIGAM LIMITED.

(c) General Manager Telecom District

(d) Dy. General Manager / Area Manager

(e) IFA/ Chief Account Officer

(f) Divisional Engineer/ Asst. Gen. Manager

(g) Sub Divisional Engineer

(h) Public Relation Officer

(i) Junior Telecom Officer

(j) Accounts Officer

(k) Junior Accounts Officer

In various clauses shall be taken to mean:-

(a) BHARAT SANCHAR NIGAM LIMITED under the Ministry of Communications,

Government of India enterprise.

(b to k) The Officers, in their respective grades/groups employed in the BSNL by

whatever designations are assigned to them from time to time and who may be in-charge of

direction, execution, supervision, testing, acceptance and maintenance of accounts and

disposal of claims, from time to time and includes their successors in office.

Words imparting the singular number include the plural number and vice-versa

xiii) The Jurisdiction of GMTD Bhavnagar means the jurisdiction of Bhavnagar SSA

which coincides geographically with Bhavnagar District.

3. No tender will be received in person by GMTD Bhavnagar or any other staff subordinate to him or any person in relation ship with any employee. The near relatives

of all BSNL employees {non-executive employees working in Bhavnagar Telecom District &

executive employees (Group A and Group B officers) working in Bhavnagar Telecom District}

either directly recruited or on deputation are prohibited from participation from this tender. The near

relatives for this purpose are defined as:

a. Members of Hindu Undivided Family,

b. They are Husband and Wife,

c. The one is related to the other in the manner as father, mother son(s), son’s wife

(daughter-in-law), Daughter(s) & Daughter’s Husband (son-in-law), brothers and brother’s wife,

sister(s) and sister’s husband (brother-in-law).

The tenderer(s) should give a certificate to the effect that none of his/her such relative is working in

this unit. In case of proprietorship firm the certificate will be given by the proprietor, for partnership

firm certificate will be given by all partners and in case f Limited company by all Directors of the

company. Any breach of these conditions by the company or firm or any other person, the

tender/work will be cancelled and earnest money / security deposit will be forfeited at any stage

whenever it is noticed. The BSNL will not pay any damages to the company or firm or concerned

person. The company or firm or the person will also be debarred for further participation in the

concerned unit.

MM/Tender-559/2012-13


4. Eligibility to Bid. The invitation to bid is open only to the reputed and experienced contractors as per NIT

having experience, facilities and capabilities for execution of work during entire period of

contract.

5. Expenditure on tendering The bidder shall bear all the costs associated with the preparation and submission of his

bid(s). The purchaser, will in no case, be responsible or liable for a cost(s), regardless of

the conduct of the process.

6. The Tender Documents. a) The bidding procedure, terms conditions of the contract and the goods/service

proposed to be purchased are described in the tender document, which comprise the

following:-

6.1 Qualifying Bid

6.1.1 Notice Inviting Tender.

6.1.2 Bid form.

6.1.3 Tender’s profile.

6.1.4 Instruction to Bidders.

6.1.5 General (Commercial) conditions of the contract..

6.1.6 Scope of Work and Special conditions of the contract

6.1.7 Agreement (Sample).

6.1.8 Letter of Authorization for Attending Bid opening.

6.1.9 List of Documents to be submitted along with the Qualifying bid.

6.2 Financial Bid (separate sheet)

6.2.1 Price offer should be inclusive of all taxes and transportation charges etc.

6.2.2 All columns of the financial bid must be filled up. Corrections/overwriting, if any,

must be signed by the bidder who is signing the tender document with date.

6.2.3 If there is any discrepancy in rates quoted in figures and words, the rate quoted in

words will hold good.

6.2.4 No conditional rates would be accepted and tender would be liable to be rejected.

6.2.5 The bidder shall examine all the forms, instructions, terms and conditions and

specifications in the tender documents. The failure to furnish all information

required as per the tender documents or submission of bids not substantively

responsive to the tender document shall be at the bidders own risk and liable to

summary rejection.

7. Clarification of Tender Documents

A prospective bidder, requiring any clarification of the Bid Documents shall notify

the BSNL in writing or by Fax indicated in the invitation for Bids. The BSNL shall

respond in writing to any request for clarification of the Bid Documents, which it

receives not later than 7 days prior to the date for the opening of the bids. Copies of

the query (without identifying the source) and the clarifications by the BSNL shall

be sent to all the prospective bidders who have purchased the bid documents and all

such clarifications issued by the BSNL will form part of the bid document.

MM/Tender-559/2012-13


8. Amendment to the Bid documents

a. At any time, prior to the last date for submission of the bids, the BSNL may, for any

reason, whether at suo moto or in response to the clarifications(s) sought by the

prospective bidder(s), modify the bid documents by amendments.

b. All such amendments shall be notified in writing or FAX to all the prospective bidders

on the address intimated at time of purchase of bid document from the BSNL and these

modifications/ amendments shall be part of tender document binding on them.

c. In order to afford the prospective bidders reasonable time to take amendments into

account in preparing their bids, the BSNL may, at its discretion, extend the date for

submission /opening of the bids suitably.

9. DOCUMENTS ESTABLISHING BIDDER’S ELIGIBILITY AND

QUALIFICATIONS

The bidder shall furnish, as part of his bid documents establishing the bidder’s eligibility,

the following documents should be attested by Gazetted officer.

i) PAN No., Latest Income Tax Return / TDS Certificate,

ii) Sales Tax and Service Tax Registration Particulars,

iii) Experience certificate of BSNL/ MTNL/ PSU/Govt. / Semi Govt. for minimum of Rs.

1,10,916/- in last two consecutive years.

iv) Solvency Certificate from any Nationalized Bank for amount Rs. 2,00,000/- not older than

date of NIT.

v) Bid security in accordance with NIT.

vi) Tender document(s), in original, duly filled in and signed by tenderer or his

authorized representative along with seal on each page. All corrections and over

writing must be initialed with date by the tenderer or the authorized representative.

vii) Original Bid documents duly signed on each page except financial bids which are to

kept in separate envelop superscribed “Financial Bid”.

viii) Original “Power of Authority” in case person other than tenderer has signed the

tender documents.

10. BID SECURITY (EARNEST MONEY)

10.1 The bidder shall furnish as part of the bid, a Bid Security (Earnest Money Deposit)

for the amount shown in NIT. No interest shall be paid by BSNL on the bid security for

any period, what so ever.

10.2 The Bid security is required to protect the BSNL against the risk of bidder’s

conduct, which would warrant the security’s forfeiture, pursuant to para 10.7

10.3 The Earnest Money Deposit should be in the form of Crossed Demand Draft issued

by a scheduled/Nationalized bank, drawn in favour of Accounts Officer (Cash), BSNL,

O/o General Manager, Bhavnagar Telecom, C.T.O. Bldg. 2nd floor, Panwadi , Bhavnagar

– 364 001, payable at Bhavnagar.

10.4 A bid security not in accordance with para 10.1 & 10.2 shall be rejected by the

BSNL as non responsive.

10.5 The Bid security of the unsuccessful bidder(s) will be refunded as early as possible.

10.6 The Bid security of the successful bidder(s) will be converted to part of

performance security deposit on the request of the bidder(s) along with balance payment of

performance security deposit.

10.7 The bid security shall be forfeited,

MM/Tender-559/2012-13


a) If a bidder withdraws or seeks to modify his bid during the period of bid

validity as specified by the bidder on the Bid form.

b) If the bidder makes any modifications in the terms and conditions of the tender

before acceptance of tender, which are not acceptable to the BSNL or.

In the case of a successful bidder, if the bidder fail, to sign the agreement in accordance

with clause 24,

11. Bid Prices

A. The bidder shall give their quotation as per Rates Sheet in the financial bid only.

i) The price of the goods/services which shall be supplied under contract should be

quoted FOR at site and shall be inclusive of all levies and taxes, packing, forwarding,

installation, training, excise duty, insurance, freight, Octroi, sales tax and any other

charges applicable etc. but excluding Service Tax.

ii) The supplier shall specify details of the items and shall quote, as per price schedule

given in the tender documents, for such items (applicable or essential for executing work)

forming part of the bid.

B. The prices quoted by the bidder shall remain firm during the entire period of the

contract and shall not be subject to variation on any account. The bid submitted with

variable prices (unless asked by BHAVNAGAR TELECOM) shall be rejected as a non-

responsive bid. However, any reduction in Excise-Custom duty or other Govt./Local levies

shall be passed on to the purchaser.

C. Discount, if any, offered by the bidder shall not be considered unless they are

specifically indicated in the rate sheet (financial bid). Bidders desiring to offer discount

shall therefore modify their offer suitably while quoting and shall quote clearly net price

taking all such factors like discount, free supply, etc. into account.

12. PERIOD OF VALIDITY OF BIDS.

12.1 The bid shall remain valid for 90 days after the date of opening of bid(s). A bid

valid for a shorter period shall be rejected as a non-responsive bid.

12.2 The BSNL reserves the right to request the lowest 3 bidders as per read out on the

opening day to extend the bid validity for a period of further 120 days and the bidder has

to necessarily extend the bid validity. Refusal to extend the bid validity will result in

forfeiture of the bid security. A bidder accepting the request and extending the bid validity

will not be permitted to modify his bid.

13. Signing of Bid.

13.1 The bidder shall submit, as a part of this bid, the bid documents in original duly

signed on each and every page, establishing the conformity of his bid to the bid documents

of all the works to be executed by the bidder under contract.

13.2 The bid shall contain no inter-lineation, erasures or overwriting except as necessary

to correct errors made by the bidder in which case such corrections shall be signed with

date by the person or persons signing bid.

14. Method of Preparation of Bids:

14.1 Bid for each tender should be submitted in three envelopes placed inside a main cover.

MM/Tender-559/2012-13


All these envelopes should contain the following;

Envelope Marked on the

Cover

Contents of Envelope

First Bid Security and

form fee

Containing Bid Security as per Clause 10 & DD of form

fee if, form is downloaded from website, as a token of

purchase of document.

Second Qualifying Bid Containing documents as per clause 9 except bid

security.

Third Financial Bid Rates duly quoted by the tender in the prescribed format.

On all these envelopes name of the firm and whether “Bid security/Form Fee” OR

“Qualifying“ OR “Financial bid” must be clearly mentioned and should be properly

sealed (with sealing wax/ packing PVC tape). These envelopes are to be placed inside an

outer envelope and properly sealed (with sealing wax/ packing PVC tape). The tenders

which are not submitted in above mentioned manner shall be summarily rejected.

14.2 All envelopes (3 inner & one outer) must bear the following;

TENDER FOR HEAVY DUTY PRINTING OF MOBILE BILLS

AND POST PRINTING SOLUTIONS FOR BSNL, BHAVNAGAR

“NOT TO OPEN BEFORE (DUE DATE OF TENDER)”

(Tender no________________) 14.3 The tenderer will be bound by all terms, conditions & specification as detailed in

the tender documents.

14.4 Any tender will conditions other than those specified in the tender document is

liable to be summarily rejected. No modification by the contractor in any of conditions

will be after the tender is opened.

15. SUBMISSION OF BIDS:

15.1 Tenders should be dropped in person in the tender box placed in the office of AGM

(MM & Plg) 1st floor, CTO Building, Panwadi Bhavnagar – 364 001 before the closing

date & Time of tender as mentioned in NIT. The tenderer is to insure the delivery of the

bids at the correct address. The BSNL shall not be held responsible for delivery of bid to

the wrong address. The slit of the tender box will be sealed immediately after the specified

time for receipt of tender. Any tender presented in person after the sealing of box will not

be deposited in the tender box.

15.2 POSTPONEMENT OF TENDER OPENING

Whenever it is considered necessary to postpone the opening date of tenders, quick

decision must be taken and communication to the tenderers who have purchased the tender

documents and shall be at least one day before the original date of opening. The reason for

postponing the tender shall be recorded in writing. Such notice of extension of date of

opening shall also be put up on the notice board and published in the newspapers or on

web site on which original NIT have been published. If the date of opening of bids is

declared as holiday, the bids preferably, will be opened on the next working date at the

same time and venue.

15.3 The BHARAT SANCHAR NIGAM LIMITED if subsequently declares date fixed for

opening of bid as holiday, the revised schedule will be notified. However in absent of such

notification the bids will be opened on next working day, time and venue remaining

unaltered.

16. LATE BIDS Tenders will not be received after the specified time of closing of the tender and the same

shall be rejected and returned unopened to the bidder. It is the sole responsibility of the

tenderer that he should ensure timely submission of tender.

MM/Tender-559/2012-13


17. MODIFICATION AND WITHDRAWL OF BIDS

17.1 The bidder may modify or withdraw his quotation after submission but before

opening, provided that the intimation is deposited by the bidder in a properly sealed

envelope (with wax / packing PVC tape) in the tender box, before the scheduled time &

date for closing of tender.

17.2 No bid shall be modified subsequent to the deadline for submission of bids.

18. OPENING OF BIDS BY THE BSNL

18.1 The BSNL shall open the bids in the presence of his authorized representatives who

choose to attend, at 15.30 Hrs on due date. The bidder’s representatives who are present

shall sign an attendance register. The bidder shall submit authority letter to this effect

before they are allowed to participate in the bid opening (A format is given in Section-

VIII)

18.2 Only one representative for any bidder shall be authorized and permitted to attend

the bid opening.

18.3 The bid shall be opened in the following matter:

18.3.1 The bids opening committee shall count the number of bids and assign serial number to bids. For example if 10 tenders have been received the bids shall be numbered

as 1 of 10, 2 of 10 etc. All the members shall initial on the outer envelopes of all bids with

date.

18.3.2 The envelopes containing the tender offer and not properly sealed, shall not be

opened and shall be rejected outright. Closing the cover by gum will not be treated as

sealed covers. The reasons for not opening such tender offers shall be recorded on the face

of the envelope and all the member of bid opening committee shall initial with date.

18.3.3 First the outer envelope containing the three envelopes shall be opened. The bid

opening committee shall initial on all three envelopes with date.

18.3.4 Among these three envelopes, the envelope marked “BID SCURITY/Form Fee”

shall be opened first and will be examined.

18.3.5 The bidders who have submitted proper bid security as per tender document their

“QUALIFYING BID” shall be opened and papers / documents submitted by the bidder

documents contained therein shall be serially numbered and signed by the bid opening

committee members.

18.4 The Financial Bid shall be opened in the following manner;

18.4.1 The envelope marked “Financial Bid will be opened only for qualified tenders in

“Qualifying bid”.

18.4.2 The date and time of opening of financial bid shall be conveyed to all the bidders

who have qualified in Qualifying Bid and their representative shall be allowed to attend

the financial bid opening.

18.4.3 After opening the Financial Bid the bidders name bid prices modification bid

withdrawals and such other details as the BSNL, at its discretion, may consider

appropriate, will be announced at the opening.

18.4.4 In case there is discrepancy in figures and words in the quote, the same shall be

announced in the bid opening, but the quote in words shall prevail.

19. CLARIFICATION OF BIDS BY THE BSNL

To assist in examination, evaluation and comparison of bids, the BSNL may, at its

discretion ask the bidder for clarification of its bid. The request for its clarification and its

response shall be in writing. However, no post bid clarification at the initiative of the

bidder shall be entertained.

MM/Tender-559/2012-13


20. PRELIMNARY EVALUTION

20.1 BSNL shall evaluate the bids to determine whether they are complete, whether any

computational error have been made, whether required sureties have been furnished,

whether the documents have been properly signed and whether the bids are generally in

order.

20.2 If there is discrepancy between words and figures, the amount in words shall

prevail. If the contractor dose not accepts the correction of the errors, his bid shall be

rejected.

20.3 Prior to detailed evaluation, pursuant to clause 21, the BSNL will determine the

substantial responsiveness of each bid to the bid document. For purpose of these clauses a

substantially responsible bid is one which confirms to all the terms and condition of bid

document without deviations. The BSNL’s determination of bid’s responsiveness is to be

based on the contents of the bid itself without recourse to extrinsic evidence.

20.4 A bid, determined as substantially non responsive will be rejected by the BSNL and

shall not subsequent to the bid opening be made responsive by the bidder by correction of

the non conformity. 20.5 BSNL may waive any minor infirmity or non conformity or irregularity in a bid

which does not constitute a material deviation, provided such waiver does not prejudice or

affect the relative ranking of the bidder.

21. EVALUATION AND COMPERISON OF SUBSTANTIALLY RESPONSIVE

BIDS

21.1 The BSNL shall evaluate and compare the bids previously determined to be

substantially responsive pursuant to clause 20.

21.2 The evaluation and comparison of responsive bids shall be on the rates offered and

indicated in rate sheet of the bid documents.

21.3 The bid shall be evaluated as a package on totality including all taxes and

excluding Service Tax. The Bidder whose price is lowest shall be considered as L – 1

bidder. The bidder whose price is higher than the L-1 but lower than rest other bidders

shall be considered as L-2 bidder and so on in similar Manner.

22. CONTACTING THE BSNL

22.1 No bidder shall try to influence the BSNL on any matter relating to its bid, from

the time of bid opening till the time the contract is awarded.

22.2 Any effort by the bidder to modify his bid or influence the BSNL in the BSNL’s

bid evaluation, bid comparison or the contract award decisions shall result in the rejection

of bid.

23. AWARD OF CONTRACT 23.1 Generally, BSNL will award work to single contractor. However, in case of

exigency, BSNL reserves right to award work to more than one contractor, in such a

manner that Approximate 70% works shall be awarded to L – 1 bidder and Approximate

30% work to L – 2 bidder, however GMTD Bhavnagar reserved right to vary distribution.

In case there are two or more bidders at L -1, work will be distributed equally amongst

them.

23.2 The BSNL shall consider award of contact only to those eligible bidders whose

offers have been found technically, commercially and financially acceptable.

23.3 The term and conditions of this tender shall be operative for two years and

extendable for further one year at the same terms and condition of the contract, if

GMTD Bhavnagar desires, from the date of signing of agreement between the BSNL

and the contractor.

MM/Tender-559/2012-13


THE BSNL’S RIGHT:

a. The BSNL reserves right accept or reject any tender, and to annul the tendering process and

reject all the tenders, at any time prior to award of contract without assigning any reason whatsoever

it might be and without incurring any liability to the affected tenderer or tenderers on any grounds

for the BSNL’s action.

b. The General Manager Telecom District, Bhavnagar also reserves the right to accept or reject

any or all the tender(s) in whole or in a part without assigning any reason(s).

c. The BSNL is not bound to award the contract at the lowest price received in the tendering and

reserves right to award work to decide on fair and reasonable price of the tendered items and counter

offer the same to the successful tenderers. All other terms and conditions of the tender shall remain

operative even if a counter offer rate is offered to the tenderer.

d. The BSNL reserves right to terminate the contract of any contractor who is not competent to

enter into any contract under Indian Contract Act, 1872.

e. In case of counter offer, the BSNL reserves rights to award work to more than one eligible

tenderer and divided among them approximately in inverse proportion to their original quoted rates

except the lowest tenderer at the same rate terms and conditions.

f. The BSNL however, reserves the right to depart from the guidelines for distribution of the

tendered quantities amongst the successful tenderers depending upon the urgency and other factors

prevailing at that time of deciding the tender.

g. The information provided by tenderer shall become BSNL’s property even if tender is

rejected / terminated as the case may be and it may be and can be used by BSNL in any manner, if

deemed fit. If at any stage information furnished by the tenderer is found false, the BSNL reserves

right to terminate the contract without issuing any notice.

h. The department at any time during the contract, reserves the right to decrease or increase the

work up to 25 % of the total quantum of work specified in the schedule of rate without any change of

rate, terms and conditions of the tender.

i. The BSNL reserves the right to accept or reject the contract, at any time due to

change of any policy or any inconvenience during contract period, without assigning any

reason whatsoever and without thereby incurring any liability to the affected bidder or bidders on the grounds for the BSNL’s action.

j. BSNL reserves right to disqualify such bidders who have a record of not meeting contractual

obligations against earlier contract entered into with BSNL or Blacklisted by any unit of BSNL.

k. BSNL reserves right to BLACKLIST a bidder for a suitable period in case he fails to honour

his bid without sufficient ground.

24. SIGNING OF AGREEMENT:

24.1 The signing of the agreement shall constitute the award of contract on the bidder. The

agreement with the successful bidder shall be signed by the BSNL with in two weeks of submission

of security.

24.2 The successful tenderer will have to enter into an agreement on non-judicial stamp of Rs.100/-

with the terms and condition as stipulated Performa. Cost of Stamp paper required for Agreement

shall be borne by the contractor.

24.3 As soon as the tender is approved by the competent authority, the Bid security

deposited by the successful bidder shall be compulsorily converted in to the performance

security deposit, which will be held by the BSNL till the completion of warranty period.

25. ANNULMENT OF AWARD Failure of the successful bidder to comply with the

requirement shall constitute sufficient ground for the annulment of the award and

forfeiture of the bid security, in which event, the BSNL may make the award to any other

bidder at the discretion of the BSNL or call for new tender

MM/Tender-559/2012-13


SECTION V

GENERAL (COMMERCIAL) CONDITIONS OF THE CONTRACT

1. APPLICATION

The General conditions shall apply in contracts made by the BSNL for the execution of

woks.

2. STANDARDS

The works to be executed under the contract shall conform to the standards.

3. SUBCONTRACTS

The contractor shall not assign, sub contract or subject the whole or any part of the works covered by the contract. However, if the contractor needs to execute work form

other agency to complete it in due period, it should be with the due and formal advance

permission from BSNL.

4. PERFORMANCE SECURITY

a. The successful bidder shall be required to deposit an amount equal to 10% of the

Contract value within two weeks of conveying BSNL’s intension for accepting the bid as

performance security in the form of cash or Performance Bank Guarantee (PBG) from any

Nationalized Bank for the period of 4 Years in prescribed format of BSNL.

b. The proceeds of the performance security shall be payable to the BSNL as

compensation for any loss resulting from the contractor's failure to complete its

obligations under the contract.

c. The performance security deposit shall be refunded after provided there are no recoveries to

be made arising out of poor quality of work, incomplete work and/or violation of any terms and

conditions of the contract as stipulated in the bid document after getting “ No Due “ certificate form

the “Account Officer (CMTS) Bhavnagar”.

d. If the contractor fails or neglects any of his obligations under the contract it shall be lawful for

BSNL to forfeit either whole or any part of performance security furnished by the bidder as

compensation for any loss resulting from such failure.

e. No interest will be paid to the contractor on the security deposit.

5. AUDIT AND TECHNICAL EXAMINATION

BSNL shall have the right to cause an audit and technical examination of the work and final

bills of the contractor including all supporting vouchers, abstract etc. to be made after payment of the final bill and if as a result of such audit and technical examination any sum

is found to have been overpaid in respect of any work done by the contractor under the

contract or any work claimed by him to have been done by him under the contract and

found not to have been executed, the contractor shall be liable the refund the amount of

over payment and It shall be lawful for BSNL to recover the same from him in the manner

prescribed in clause with the heading payment of bills (same chapter), or in any other

manner legally permissible and if it is found that the contractor was paid less than what was

due to him under the contract in respect of any work executed by him under it the amount

of such under payment shall be duly paid by BSNL to the contractor.

Provided that BSNL shall be entitled to recover any sum overpaid, nor the contractor shall

be entitled to payment of any sum paid short where such payment have been agreed upon

between the AO (CMTS) or his subordinate officer on one hand and the contractor on the

other under any term of the contract permitting payment for work after assessment by the

GMTD Bhavnagar or his subordinate officer.

Any sum of money due and payable to the contractor (including security deposit returnable

MM/Tender-559/2012-13


to him) under this contract may be appropriate by the Govt. for the payment of a sum of

money arising out or under any other contract made by contractor with the Govt.

6. PAYMENT SCHEDULE: Bills are to be preferred by the successful tenderer in triplicate enclosing stamped pre-receipt on

monthly basis to the AO (CMTS), BSNL BHAVNAGAR by 5th of every month for the services

rendered (actual number of images) in the preceding calendar month. All statutory duties/taxes in

force will be recovered from such bills.

The payment of the bill will be made as early as possible by cheque on submission of bill complete

in all respects and no other condition(s) for payment will be accepted.

Termination of Contract

A. The BSNL may without prejudice to any other remedy for breach of contract, terminate the

contract in whole or in parts.

i) If the contractor fails to complete task(s) within the time period(s) specified in the Contract,

or any extension thereof granted by the BSNL.

ii) If the contractor fails to perform any other obligation(s) under the Contract.

7. PENALTY: (Liquidated damages)

9.1 In the event of failure to complete the entire print job including other post printing operations

if any, within the print window timings specified in Annexure I, the tenderer shall be liable to pay the

penalty as follows and such amount will be deducted from any amount due to him from BSNL.

(a) Up to 8 hours beyond print window timings : Rs. 500 per hour of delay or part there of.

(b) More than 8 hours and up to 48 hours Rs.5,000 per 24 hour or part thereof

beyond print window timings .

(c) Beyond 48 hours of print window timings : 5 % of amount billed for in the

cycle subject to maximum of

Rs. 30,000/-per day

(Note: The ‘amount billed for this purpose shall be the total of payable amount billed by BSNL for

all subscribers for a particular billing cycle and the computerized figures furnished by the nominated

officer of BSNL shall be the final for the purpose.) In case part of print job is delayed the penalty

billed will be proportionally.

If the delay beyond print window timings exceeds 48 hours, BSNL will be free to get the

work done through other sources. The cost of such work will be payable by the tenderer in addition

to the above stated liquidated damages.

General Manager Telecom Bhavnagar reserves the right to waive off the penalty or reduce it,

at his discretion, depending upon the merits of the reasons for such delay. However, this waiver

clause shall not be invoked, as a matter of routine.

8. FORCE MAJURE:

8.1 If at any time during the continuance of this contract the performance in whole or in part by,

either party, of any obligation under this tender, contract shall be prevented or delayed by reasons

beyond control, force major, either party shall, by reasons of such events be entitled to terminate this

contract either party shall not have any claim for damages against the other in respect of such non

performance or delay in performance.

MM/Tender-559/2012-13


8.2 The force major reason shall include war, or hostility or acts of public enemy or civil commotion

or sabotage or fire or floods or explosion or epidemics or quarantine restrictions or strikes or

lockouts or acts of god.

8.3 Provided such force majored provisions shall apply only if either party to the other gives

notice of happening of such eventuality within 21 days from the date of occurrence thereof.

8.4 Provided deliveries under contract that were interrupted under the force majored events are

resumed as soon as practicable after such events come to end or cease to exist and the decision of the

purchaser as to whether the deliveries have been so resumed or not shall be final and conclusive and.

8.5 Provided further that if the performance in whole or in part of any obligation under this

contract is prevented or delayed by reasons for any such events for a period exceeding 60 days either

party may at his option terminate the contract

9. DISPUTE AND ARBITRATION:

9.1 In the event of any question, dispute or difference arising under this agreement or in connection

therewith except as to matter the decision of which is specifically provided under this agreement, the

same shall be referred to sole arbitration of the Chief General Manager, Gujarat Telecom Circle

Ahmedabad or in case his designation is changed or his office is abolished then in such case to the sole arbitration of the officer for the time being entrusted whether in additional to the function of the

Chief General Manager, Gujarat Telecom Circle, Ahmedabad. or by whatever designation such

officers may be called (herein after referred to as the said officer) and if the Chief General Manager

or the said officer is unable or unwilling to act as such the sole arbitration or some other person

appointed by the Chief General Manager or the said office. The agreement to appoint an arbitrator

will be in accordance with the Arbitration and conciliation Act, 1996.

9.2 There will be no objection to any such appointment that the arbitrator is Government Servant

or that he has to deal with the matter to which the agreement relates or that in the course of his duties

as Government servant he has expressed views on all or any of the matter under dispute. The award

of the arbitrator shall be final and binding on the parties. In the event of such arbitrator to whom the

matter is originally referred, being transferred or vacating his office or being unable to act for any

reason whatsoever such Chief General Manager or the said office shall appoint another person to act as arbitrator in accordance with terms of the agreement and the person so appointed shall be entitled

to proceed from the stage at which it was left out by his predecessors.

9.3 The arbitrator may from time to time with the consent of parties enlarge the time for making and

publishing the award. Subject to aforesaid Arbitration and Conciliation Act, 1996 and the Rules

made thereunder, any modification thereof for the time being in force shall be deemed to apply to the

arbitration proceeding under this clause.

9.4 The venue of the Arbitration proceeding shall be the office of the Chief General Manager,

Gujarat Telecom Circle at Ahmedabad or such other places as the arbitrator may decide. All disputes

involving litigation arising with regard to this agreement/contract shall be subject to jurisdiction of

the competent court at Bhavnagar only.

10. SETOFF Clause

Any sum of money due & payable to contractor (including security deposit refundable to

him) under this contract may be appropriated by BSNL or the BSNL or any other person or

persons contracting through the Government of India & set off the same against any claim

of the BSNL or Govt. or such other person or persons for payment of a sum of money

arising out this contract made by the BSNL or the Govt. or such other person or persons

contracting through Govt. of India.

MM/Tender-559/2012-13


SECTION VI

SCOPE OF WORK & SPECIFIC TERMS AND CONDITIONS

1. The General Manager Telecom District Bhavnagar may decide to extend the contract for

subsequent billing cycle under the same term and conditions, but with such modifications as may be

mutually agreed upon. Alternatively, on the expiry of the initial contract, the work can be taken over

by The General Manager Telecom District Bhavnagar.

2. The safety and security of the CD during the processing and transit will be sole responsibility of

the contractor. The text given for the process must be returned intact within 7 days to the AO

(CMTS) whom the CD were taken for processing, failing which cost of the CD will be recovered

from the amount to be paid to the contractor.

3. No charge will be paid for the modification in the software program as and when desired by the

BSNL.

4. A.O. (Cash) Bhavnagar may be contacted for his claims, if required during office hours.

Bhavnagar Telephones shall not held responsible in any manner for any interpretations that may be

constructed by the contractor, which may be different from those intended by the Bhavnagar

Telecom District in his order.

5. The contractor will not divulge any information to any party other than the authorized nominee of

BSNL and ensure maintenance of security of data. No part of data could be used by the contractor or

any party through information received from the department for any commercial/ financial use for any

legal action. The nominee(s) of the department will be offered free access to the computer agency

offices and machines room for test checking of job done / required to be done etc.

6. The computer agency shall not assign the work or any portion thereof to any other body/ agencies

without the prior permission of GMTD Bhavnagar.

7. The date on which the tenderer has to collect the CD will once be intimated. It will be the

responsibility of tenderer to collect the CD in time. Incase of any change to supply tape, date

intimation will be given to tenderer by AO (CMTS) Bhavnagar.

8. The detailed bill printout must be made available to Account Officer (CMTS) Bhavnagar along with

bills from the due date for collection of data. BSNL shall provide data.

In case the tenderer fails to provide the same within the time limit a penalty @ 0.5% (per day) subject

to maximum 10% on the gross amount of the bill will be imposed. If the tenderer fails to supply the same within 10 days from the due date for collecting CDs, GMTD Bhavnagar reserves the rights to get

the job done by any other agency and charge the entire expenditure thus incurred from the claims of the

tenderer or amounts due to him. GMTD Bhavnagar or his representative fill have the discretion

regarding impositions of the penalty.

9. No transportation charges shall be admissible for collecting the data, delivery of MR statement and

detailed bill printout to AO (CMTS) Bhavnagar..

10. Printing of MOBILE Bills and Itemized details using Advanced Laser/Electro photography

printing solutions.

11. The scope of the tender is to provide printing operations service to BSNL. BHAVNAGAR for

printing of MOBILE bills inclusive of itemized and for post print operations on a continuous basis for

a period of two year which can be extended on the same terms for a further period of one year, at the

discretion of GMTD Bhavnagar. BSNL can terminate the contract by serving a notice of three months.

MM/Tender-559/2012-13


12. The plant and machinery required for extending such service to BSNL including standby/Backup

arrangement shall be owned, installed and maintained by the tenderer at the party’s premises preferably

located in the Bhavnagar city. The machinery to be installed shall be brand new, single and capable of

up-gradation / addition.

13. The tenderer shall carry out the jobs using his own resources including manpower, printer

consumable/ preprinted stationary / window envelopes (as and when required)/ spares for installations

and operations of plants and machinery owned and operated by him.

14. The preprinted stationary used for printing shall be of minimum 80 GSM and good quality.

Approval for the content (BSNL logo/Terms & conditions/promotional messages/commercial

advertisements etc.), along with quality, shape and size of window envelopes (as and when required) to

be used shall be subject to approval by BSNL. The contents to be pre-printed shall not be printed under

any circumstances using the machine to be installed. The quality, type, size of envelope and quality of

stationary required for automatic handling by the tenderer’s machinery shall be discussed and mutually

agreed to, before the successful tenderer makes such procurement.

15. BSNL requirement for such service is monthly basis. At present average requirement is for

6100 customers in each cycle (in a month). The Approximate load per month may very 10 % of 6100

Bills. This load is based on present BSNL network size of about 6100 customers. The tenderer should

be capable of handling the increased print load without affecting the print window timings as

mentioned in the clause (7) of the technical specifications mentioned in Annexure-I.

16 The tenderer shall provide foolproof and transparent arrangement in the system to ensure that

all the data supplied by BSNL is printed. The counter for the number of print images created by the

system has to be software/system controlled and counter initialization should not be possible by the

tenderer’s operators without prior approval of the nominated officers of BSNL. This point is crucial

since payment to successful tenderer on his monthly claim for the service tendered to BSNL is based

on the reading in the counter and foolproof and transparent arrangement shall be made by the tenderer

to the full satisfaction of BSNL.

17. The software for designing the print pages format shall be developed by the tenderer free of

cost. The tenderer is also responsible for making the necessary changes to the software needed to

accommodate any changes to the print page format including commercial advertisements; special

messages etc., as and when BSNL put forth such demand free of cost.

18. Tenderer shall be responsible for procuring, stocking the necessary stationary / envelopes (if

required) for stuffing the printed bills.

19. BSNL shall reserve the right to opt to recover the cost of printing by soliciting commercial

advertisements in the free space left at appropriate positions of each customer’s bill / special messages,

without affecting the overall number of pages for a particular customer. For this, the tenderer shall

provide facility to scan/ edit / reduce / enlarge the advertisement material suitably and readjust the

print format layout to suitably insert the commercial advertisement at appropriate slot, in consultation

with BSNL at short notice (3 to 4 days) for every billing cycle and such changes required are to be

done free of cost. This provision shall also apply to the pre printing of commercial advertisement in

the allotted space in the bills.

20. BSNL shall provide the data required for generation of print image in a magnetic CD form.

Separate files for main bills and itemized details will be provided which will have to be collated and

the MOBILE number wise final print image inclusive of itemized details generated, by the tenderer for

the printing. Bills should be printed in any order as desired by the BSNL such as MOBILE number

wise, pin code wise, Group code wise, single sheets, dual sheets, and multiple sheets at no extra cost.

Necessary software for this purpose shall be developed and maintained by the tenderer in consultation

with BSNL. For the purpose of providing data, all the 7 days are to be considered as working days and

the print window timings set forth in clause 9 of technical specifications (Annexure I) shall be

maintained at any cost, thus intervening holidays/ weekends shall not affect the operations. The

tenderer shall develop the print image pages layout, for maximum two occasions, in a calendar month

free of cost. In all cases prior approval of the nominated officer of BSNL shall be obtained by the

tenderer after incorporating all modifications proposed in the bill format including advertisement etc,

before the start of printing of every billing cycle.

MM/Tender-559/2012-13


21. The tenderer shall maintain full confidentiality for the data supplied for creating print image.

Under no circumstances, the tenderer shall divulge/ reveal / share such data for the purpose other than

for creating print images for BSNL. Any violation of this confidentiality clause may result in instant

termination of the contract and the tenderer shall pay liquidated damages of Rs. 10 % of tender cost to

BSNL or it shall be adjusted against any dues to him from BSNL.

22. Further, BSNL shall reserve the right to blacklist on ALL INDIA BASIS and resort to

appropriate legal action. In addition the tenderer shall also indemnify BSNL from pecuniary loss

inflicted on the BSNL in courts of law / any other forum by the subscribers / members of public, in

case of violation of this clause by the tenderer. This clause shall also attract criminal cases, if any,

involving the BSNL and its officers / official engaged in the process and the tenderer shall be held

responsible ultimately for such acts of commissions and omissions.

23. The tenderer shall have no objection to carry out the printing under the supervision of the

staff of BSNL.

24. The G.M.T.D., BSNL, BHAVNAGAR reserves the right to modify the specifications / relax

the experience condition if considered necessary, for the due performance of the work, provided is

does not amount to substantial change in the terms of contract. Any changes as suggested by the

tenderer due to change of technology or processes which could improve the quality of product or

performance of the contract and is of mutual benefit to BSNL and contractor, shall also be

considered during the currency of the contract on mutually agreed terms without any cost impact to

BSNL.

MM/Tender-559/2012-13


ANNEXURE - I

Technical specifications

1. The process of printing shall be of kind that supports variable data and variable font size

two-up printing etc and shall be of laser/electro photography technology based. The print field

resolution has to be of minimum 300 x 300 dpi.

Printer speed shall be in the range of 50 to 150 images per minute either in pre-printed cut

sheet or pre-printed continuous stationary of A4 size. The quality of the stationary used for printing

shall be 80-gsm high quality paper. The stationary shall bear distinct perforations at approximate

place for detaching counterfoil during payment at the cash counters smoothly.

The tenderer for printing of bills, shall use pre-printed stationery. The format of the bill

and colour scheme of the bill are detailed as per attached Performa page wise:

(a) In case the No. of calls cannot be accommodated in one sheet, more sheets will have to be

used. For itemized bill .Bills are to be printed in single copy; however, duplicate copy of bill may be

called for at any time within a period of six months of the date of issue of the bills. Tenderer will

have to give duplicate bill to AO (CMTS) within two days of return request by AO (CMTS).

2. The heading of the front side of the bill will have 2cm wide strip on top of the page and will

contain BSNL office address and logo. This will be a fixed pre-printed portion on all the bills and

will be in three colours. The heading will be followed by the details. This part will be printed in

black / shades of black and on more colour. This part is variable with every bill and every

subscriber. The bill details for itemized bills that can be accommodated, advertisement / messages

will also be printed here. The bottom most part will be 5cm strip containing counterfoil with

perforations for detaching. This part will also be black / shades of black and one more colour.

3. The matter and the lay out of the pre-printed part of the bill may also undergo changes.

However, such changes will be intimated to the bidder at least three months prior to the bill date

from which changes are required. The changes should be carried out without any extra cost of the

BSNL.

4. a) The printing technology shall be of the capability of the advanced print languages such as

IPDS, POST CRIPT AND PCL. The G.M.T.D. BSNL BHAVNAGAR reserves the right to use

pre-printed colour stationary on both sides to accommodate the commercial advertisements.

b) If size of the envelopes as specified is changed by BSNL, a minimum lead time of one billing

cycle (two months) will be given to the contractor.

5. The printing of logos, photographs (black & shades of black), bar codes, signatures, and

Indian Languages script etc. should be possible. Similarly, cutting of bills in case of continuous

stationary and stapling of multi pages should be also is included in the quote.

6. The print layout of the bills will be designed by the tenderer free of cost in consultation with

the software group of BSNL. Taking in to account the space to be provided for commercial

advertisements special messages on the both sides etc and there should be enough flexibility to

change the print layout and details at short notice of three- four days as per the need of BSNL

BHAVNAGAR. The bar code of certain data items is also one of the important needs and details

are to be worked out in consultation with the software group of BSNL and their consultants. Special

messages are also required to be printed as and when required, in the space provided the purpose on

the front and / or backside of the bill.

There should be flexibility in print layout to include optional messages either selectively or

for all bills of a cycle. This includes inserting commercial advertisements on the front side also, for

which material such as information, logos etc shall be supplied by BSNL for every billing cycle, as

indicated in para (3) above.

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7. The print window shall be 48 hrs or less on each occasion. The print window of 48 hrs shall

mean that at the end of 48 hrs the entire job of printing the images is completed in a phased manner

over the entire print window time and at the end of 48 hrs no job is left pending i.e. the printing shall

be carried out continuously. At present there are two billing cycles per month and volume is as

indicated in clause 15 of Scope of work And Special Conditions of this Tender. The print window

time reckoning starts from the time the data /cartridge is made available to the tenderer by the BSNL.

The number of cycles is subject to increase/decrease as per the demands of BSNL and the tenderer

shall comply with such needs. In case the post print operations availed by BSNL, additional 24 hours

will be allowed.

8. In case of post-print operations, the tenderer shall be in a position to provide and quote for

AUTOMATED MAILING SOLUTION only.

9. The post print mechanization process shall have facility to include newsletters and bulletins /

enclosures to customers. The speed of operation of post printing mechanization system shall be in

synchronization throughout the printing work to ensure that the final print window – timing are

maintained at all times.

10. Tenderer shall be bound to make proper packing / bundling arrangements, as required by the

most mailing sections or any postal establishment within BHAVNAGAR city before handing over

the same.

MM/Tender-559/2012-13


ANNEXURE - II

Technical compliance statement

Technical compliance statement

Comp

liance

Yes /

No

Remarks if

Compliance is No

The process of printing shall be of kind that supports variable data

and variable font size two-up printing etc and shall be of laser/electro

photography technology based. The print field resolution has to be of

minimum 300 x 300 dpi.

Printer speed shall be in the range of 50 to 150 images per

minute either in pre-printed cut sheet or pre-printed continuous

stationary of A4 size.

1- The printing technology shall be of the capability of the

advanced print languages such as IPDS, POSTSCRIPT AND PCL.

The G.M.T.D. BSNL BHAVNAGAR reserves the right to use pre-

printed colour stationary on both sides to accommodate the commercial

advertisements.

2. The printing of logos, photographs black / shades of black and

one more colour. bar codes, signatures, and Indian Languages script

etc. should be possible.

3. Cutting of bills in case of continuous stationery and stapling of

multi pages should be possible.

4. Commercial advertisements/special messages are likely to be printed on the both sides etc and there should be enough flexibility to

change the print layout and details at short notice of three- four days as

per the need of BSNL BHAVNAGAR

5. There should be flexibility in print layout to include optional

messages either selectively or for all bills of a cycle. This includes

inserting commercial advertisements for which material such as

information, logos etc shall be supplied by BSNL for every billing

cycle.

6. In case of post-print operations, the tenderer shall be in a

position to provide and quote for Automated Mailing Solution only.

7. The post print mechanization process shall have facility to

include newsletters and bulletins / enclosures to customers. The speed

of operation of post printing mechanization system shall be in

synchronization throughout the printing work to ensure that the final

print window including extra time allowed for post printing

operation

MM/Tender-559/2012-13


SECTION VII

AGREEMENT

This Deed of Agreement is made on ......the day of.............. of 2013 Between the General Manager

Telecom, Bhavnagar on behalf of the Bharat Sanchar Nigam Ltd. (herein after called the

“Bhavnagar Telecom District”) (BHAVNAGAR) which expression shall, unless excluded by or

repugnant to context, include his successors and assignees or any other officer nominated by the General Manager Bhavnagar on the first port and M/s......................................... herein after called

the Service Bureau Organization (SBO) (which expression shall, where the context to admits,

include their successors and assignees also ) of the SECOND PART.

1- Now this deed of Agreement witnesses and the parties mutually agree as follows:

2- WHEREAS the BHAVNAGAR is desirous of hiring the services of the SBO for the jobs relating

to the Printing MOBILE Bills and post printing operation for Bhavnagar Telecom District and the

work would be at BSNL Bhavnagar /Tenderer's premises. The terms and condition for Printing and

post printing operations are as per tender notification No BSNL/BV/ MM / Tender – 559 / 2012-13

of General Manager Telecom & where as the SBO has agreed to provide the service at the rates

quoted in the Tender.

3- SCOPE OF AGREEMENT:-

All the terms and conditions / annexure to the tender document will form part of this

agreement. Mutually agreed amendment in the terms and conditions as shown in annexure to this

agreement will also from a part of this agreement.

M/s ................................_ will extend the service of printing of MOBILE bills / printing and

post printing of MOBILE bills to BHAVNAGAR for a period of 2(two)years from the date

......................... ..... and extendable for another 1 (one) year on the same agreed terms and conditions.

The contract can be terminated by BHAVNAGAR by serving a notice of 3 months.

The BSNL BHAVNAGAR shall put requirement for such service in monthly basis nature.

The approximate load per month varies between 10 % of 6100 bills. This load is based on the present

BHAVNAGAR network size of approx. 6100 customers. The SBO should be capable of handling

the increased prints load without affecting the print window timings as mentioned below.

BSNL BHAVNAGAR shall provide the data required for generation of print images. For this

purpose all the 7 days are to be considered as working days and the print window timings set forth as

below shall be maintained at any cost. Thus intervening holydays/ week ends shall not affect the

operations.

The print window shall be less than 48 hours for printing MOBILE bills per billing cycle. The

print window of 48 hours shall mean that at the end of 48 hours the entire job of printing the image is completed in a phased manner over the entire prints window time and at the end of 48 hours no job is

left pending i.e. the work shall be carried out continuously non stop. At present, these is monthly

basis cycles per month for regular customers of BHAVNAGAR, The print window time reckoning

starts from the time the data is made available to the SBO by BHAVNAGAR. The number of billing

cycles is subject to increase / decrease as per demands on the network and the SBO shall comply

with such needs. In case, post printing facilities are availed by BSNL, additional 24 hours will be

given. The Software for designing the prints image format shall be developed by SBO in consultation

with BHAVNAGAR free of cost. The SBO is also responsible for making the necessary changes to

the software needed, to accommodate any changes to the prints image format as and when

FOR & ON BEHALF OF SIGNATURE OF SBO’s

BHAVNAGAR (BSNL) NAME AND SEAL

MM/Tender-559/2012-13


BHAVNAGAR puts forth such demand, free of cost. However such demand from BHAVNAGAR

for changes shall not be more than 4 per year. This does not include changes required for inclusion of

commercial advertisements as below. At short notice of 3 to 4 days for every billing cycle.

BSNL BHAVNAGAR shall solicit commercial advertisements in the free space left at

appropriate position of each customer's bill details/ special messages without affecting the overall

number of pages for a particular customer. For this SBO shall provide facility to sort/edit / reduce /

enlarge the commercial advertisement at appropriate slot at short notice for every billing cycle and

such changes required are to be done free of cost.

The responsibility for procuring / stocking the necessary stationery shall be SBO's. The

specifications for the type size and quality of the stationery required for automated handling by the

SBO's machinery shall be discussed and mutually agreed to before SBO makes such procurement.

The paper for printing shall be of minimum 80 GSM.

At present franking of the envelopes is not needed. The post print mechanization process shall

have facility to enclose news letter and bulletins / enclosures to all or targeted customers (i.e. on

selective basis). The speed of operation of post print mechanization system shall be in

synchronization with the printing of the MOBILE bills to ensure that final prints window timings are

maintained at any cost.

The SBO shall also be under obligation to extend similar services to BHAVNAGAR at the

same rates as tabulated under clause 4 (iii) for any other adhoc/ non cycle requirements of

BHAVNAGAR on priority basis, as and when such requirement arise any such request is made by

BHAVNAGAR to SBO. The print image/ page layout shall be development by the SBO free of cost

on 2 occasions in a calendar month.

4 Transparency in carrying out jobs: (i) The SBO shall provide foolproof and transparent arrangement in the system to ensure that all

the data supplied by BHAVNAGAR is printed. The counter for number of prints images

created by the system is also software/ system controlled and counter initialization shall not

be possible by the SBO's personnel without the prior approval of the nominated officer of the

BHAVNAGAR. This point is of utmost important since payment to the SBO's monthly

claims for the service rendered to BHAVNAGAR is based in the reading in the counter and

foolproof and transparent arrangement shall be made by the SBO to the full satisfaction of

BHAVNAGAR.

(ii) The SBO shall maintain full confidentiality the data supplied for creating print images. Under

no circumstances. The SBO shall divulge/ reveal / share such data for the purpose other than

for creating print images for BHAVNAGAR. Any violation of this confidentiality clause

may result in instant termination of the contract and SBO shall pay liquidated damages of Rs.

10 % of tender cost to BHAVNAGAR and BHAVNAGAR shall reserve the right to blacklist

the SBO on all India basis.

(iii) Rates.:-

(Rates Approved by GMTD Bhavnagar)

Implementation Schedule:

Because of the complexity involved in mechanization of such operations, BHAVNAGAR wants the

implementation process of migrating to high speed printing and automation of post print operations

to be done in two phases.

In the first phase. Only the printing of MOBILE bills with details (variable data) shall be

initiated.

In the second phase, mechanization of post print operations like folding, stapling, gluing,

franking etc. shall be initiated and operations on this services shall be taken up as and when required.

FOR & ON BEHALF OF SIGNATURE OF SBO’s

BHAVNAGAR (BSNL) NAME AND SEAL

MM/Tender-559/2012-13


Forfeiture of Security Deposit / performance guarantee. Security Deposit/ performance guarantee furnished by the SBO vide No. ……………. of

Rs. 10 % of tender cost vide .......................... ............ .......... ..................which is valid for minimum

of 4 (Four ) years from the date of agreement can be forfeited for unsatisfactory service to

BHAVNAGAR after allowing reasonable change to SBO to set right the service deficiencies to the

full satisfaction of the BHAVNAGAR. In addition. BHAVNAGAR shall penalize the SBO as per

L.D. clause mentioned in the tender.

For this purpose, the date and time of handing over the data to SBO shall be the reckoning

time. However this penalty can be waived by GMTD, Bhavnagar Telecom District under exceptional

circumstances at his discretion.

In the event of machinery failure, the SBO shall make alternate arrangement at their own cost

and ensure that the schedules and print window timings are not getting affected. BHAVNAGAR

shall not bear such expenses incurred by the SBO when not able to extend the service after expiry of

the 48 hours print window timings and an additional liquidated damages equal to the amount spent

by BHAVNAGAR to get the work done through other sources., is payable by the SBO to

BHAVNAGAR.

The SBO personnel responsible for operations of the equipment and machinery shall be

stationed onsite on regular basis for all the days of the week including closed/ national holidays to

handle any contingency plans.

In all such eventualities leading to the delay and the SBO not able to maintain the print

window timing of 48 hours the decisions of BHAVNAGAR shall be final and binding on the SBO.

Specification of the printer type

The Printing technology shall be of the capability for advance print languages such as IPDS,

POSTSCRIPT & PCL., printing is to done using Black and Shades of black and one. more colour.

The printing logos, photographs, barcodes, signatures and Indian languages scripts etc should

be possible. Cutting of bills in case of continuous stationary and stapling of multi pages should also

be possible.

The print layout of the bills will be designed in consultation with the software group of

BHAVNAGAR and there should be enough flexibility to change the print layout and details at short

notice of 3 - 4 days as per needs of the BHAVNAGAR. The bar-coding of certain data items is also

one of the important needs and details are to be worked out in consultation with the S/W group of

BHAVNAGAR and their consultant.

There should be flexibility in the print layout to include optional messages either selectively

or for all bills of a cycle.

Payment to SBO

SBO shall arrange to submit its claims on monthly basis. The bills in triplicate duly pre received

shall be preferred by the SBO to the officer nominated by General Manager Telecom

BHAVNAGAR by 5th

of every month for the service rendered in the preceding calendar month

i) If at any time, during the continuance of this contract, the performance in whole or in part by either

party of any obligation under this contact be prevented or delayed reasons of: Any war or hostility.

Acts of public enemy. civil commotion, sabotage, explosions. Effect of flood, Epidemics, quarantine restrictions, freight embargoes. General Strikes, Bandha. Acts of God. Hereinafter referred to as

EVENT, neither party shall, by reason of such EVENT, be entitled to terminate this contract. not

shall any party have any claim to the damages against the other in respect of such non performance

or delay in performance, provided that notice of happening of any such EVENT is given by either

party to the other within 7 (seven) days from the date of occurrence of the EVENT.

ii) If a force majeure EVENT occur, the Service Bureau Organization shall promptly notify

Bhavnagar Telecom District in writing of such conditions and the case thereof. Unless otherwise

directed by the BHAVNAGAR in writing. the supplier shall continue to perform its obligations

under the contract as far as reasonably practicable and shall seek all reasonable alternative means for

performance not prevented by force majeure EVENT.

FOR & ON BEHALF OF SIGNTURE OF SBO's

BHAVNAGAR [BSNL] NAME AND SEAL

MM/Tender-559/2012-13


Expected work and deliveries under this contract shall resume as soon as practicable after

such EVENT comes to an end or ceases to exist. The decision of the General Manager Telecom,

Bhavnagar Telecom District as to whether the situation has normal or not. Shall be final and

conclusive.

If the performance in whole or in part of any obligation under this contract is prevented or

delayed by reason of any such EVENT for a period exceeding 90 (ninety) days. Either party may. at

his option. Terminate this contract.

In all cases the decision of the General Manager Telecom, Bhavnagar Telecom District shall be

final.

ARBITRATION CLAUSE :

In the event of any question, dispute or difference arising under this agreement or in

connection therewith except as to matter the decision of which is specifically provided under this

agreement, the same shall be referred to sole arbitration of the Chief General Manager, Gujarat

Telecom Circle Ahmedabad or in case his designation is changed or his office is abolished then in

such case to the sole arbitration of the officer for the time being entrusted

whether in additional to the function of the Chief General Manager, Gujarat Telecom Circle,

Ahmedabad. or by whatever designation such officers may be called (herein after referred to as the

said officer) and if the Chief General Manager or the said officer is unable or unwilling to act as such

the sole arbitration or some other person appointed by the Chief General Manager or the said office.

The agreement to appoint an arbitrator will be in accordance with the Arbitration and conciliation

Act, 1996.

There will be no objection to any such appointment that the arbitrator is Government Servant

or that he has to deal with the matter to which the agreement relates

or that in the course of his duties as Government servant he has expressed views on all or any of the

matter under dispute. The award of the arbitrator shall be final and binding on the parties. In the

event of such arbitrator to whom the matter is originally referred, being transferred or vacating his

office or being unable to act for any reason whatsoever such Chief General Manager or the said

office shall appoint another person to act as arbitrator in accordance with terms of the agreement and

the person so appointed shall be entitled to proceed from the stage at which it was left out by his

predecessors.

The arbitrator may from time to time with the consent of parties enlarge the time for making

and publishing the award. Subject to aforesaid Arbitration and Conciliation Act, 1996 and the Rules

made there under, any modification thereof for the time being in force shall be deemed to apply to

the arbitration proceeding under this clause.

The venue of the Arbitration proceeding shall be the office of the Chief General Manager,

Gujarat Telecom Circle at Ahmedabad or such other places as the arbitrator may decide. All disputes

involving litigation arising with regard to this agreement/contract shall be subject to jurisdiction of

the competent court at BHAVNAGAR only.

In witness whereof SBO and Bhavnagar Telecom District signed these presents on the _____ day

and ______________year 2013 first above written.

FOR & ON BEHALF OF SIGNTURE OF SBO's

BHAVNAGAR [BSNL] NAME AND SEAL

MM/Tender-559/2012-13


SECTION VIII LETTER OF AUTHORISATION FOR ATTENDING BID OPENING

Tender Number__________________________________________________

Subject: Authorization for attending bid opening on __________________(date) in

the tender of _____________________________________________.

Following person(s) are hereby authorized to attend the bid opening for the tender

mentioned above on behalf of ____________________________________ (Bidder) in

order of preference given below.

Order of Preference Name Specimen Signatures

I

II

Alternate

Representative

Signatures of bidder or

Officer authorized to sign the bid

documents on behalf of the bidder.

No.

1. One representative will be permitted to attend bid opening. Alternate representative

will be permitted when regular representatives are not able to attend.

2. Permission for entry to the hall where bids are opened, may be refused in case

authorization as prescribed above is not recovered.

MM/Tender-559/2012-13


SECTION IX LIST OF THE DOCUMENTS TO BE SUBMITTED ALONG WITH QUALIFYING BID

The tenderer will have to submit the following documents attested by Gazetted officer and

deposits with the Technical Bid. Any bid not accompanying the below mentioned

documents will be liable to be rejected,

1. PAN No., Latest Income Tax Return / TDS Certificate,

2. Sales Tax and Service Tax Registration Particulars,

3. Experience certificate of BSNL/ MTNL/ PSU/Govt. / Semi Govt. for minimum of Rs.

1,10,916/- in last two consecutive years.

4. Solvency Certificate from any Nationalized Bank for amount Rs. 2,00,000/- not older than

date of NIT

5. Bid security in accordance with NIT.

6. Tender document(s), in original, duly filled in and signed by tenderer or his

authorized representative along with seal on each page. All corrections and over

writing must be initialed with date by the tenderer or the authorized

representative.

7. Original Bid documents duly signed on each page except financial bids which are

to kept in separate envelop superscribed “Financial Bid”.

8. Original “Power of Authority” in case person other than tenderer has signed the

tender documents.

MM/Tender-559/2012-13


SECTION - X

CERTIFICATE

I ____________________________, S/O______________________________,

R/O ____________________________________________ herby certify that none of my relative (s)

as defined in Section – IV, Item (3) of tender document is / are employed in BSNL unit as per details

given in tender document. In case at any stage, it is found that the information given by me is false /

incorrect, BSNL shall have the absolute right to take any action as deemed fit / without any prior

intimation to me.

Signed____________________________

For and on behalf of the Tenderer

Name _____________________________

Position____________________________

Date_______________________________

MM/Tender-559/2012-13


BHARAT SANCHAR NIGAM LIMITED OFFICE OF THE GENERAL MANAGER TELECOM DISTRICT

BHAVNAGAR 364001

FINANCIAL BID OF MM TENDER – 559 / 2012-13

Name and address of the tenderer:

I/We hereby quote the following rates:

1. POST PRINTING OPERATIONS

Item

Approximate Quantity

per month Rate per bill

(both in figures &

words)

Total

(a) (b) (c) b X c

(A) Cost of Printing Page –

1 ( in 3 colour as per

specimen copy)(as enclosed

Performa)

6100

(Six Thousand One

Hundred)

(B) Cost of Printing Page

– 2 (1 colour) (as enclosed

Performa)

6100

(Six Thousand One

Hundred)

(C) Cost of Printing Page


Performa)

6100

(Six Thousand One

Hundred)

(D) Cost of Printing Page


Performa) pre printed.

6100

(Six Thousand One

Hundred)

(E) Cost of Printing page 5

per page (Details bill) may

containing more than one

page.

1000

(One thousand )

(F) Cost of Stapling /

Folding Bill (set)

6100

(Six Thousand One

Hundred)

(G) Total cost (Rate) per

(Bills) in Rs. i.e.

A+B+C+D+E +F

Optional Costs:

(a) A-4 Type envelope

(b) Franking per Bills Signature of the tenderer

MM/Tender-559/2012-13


Note:

a) The Bidder shall quote rates for printing bill inclusive of all taxes except Service Tax and

duties applicable at present and in future.

b) Rates once approved by BSNL Bhavnagar shall not be revised upward, during the entire

contract period, under any circumstances.

c) In the first phase, only the printing of MOBILE bills inclusive of itemized details on pre –

printed continuous/cut sheet stationary shall be initiated.

d) The tenderer should quote for “Printing operations” and “Post printing operations” options .He

should quote for the work at tenderer’s premises. The G.M.T.D. BSNL, BHAVNAGAR

reserves the right to accept any of the items/options.

e) The bill printing will be as per attached bill Sample Format

f) In case of continuous stationary, the tenderer will have to do the bursting operations in the

post- print phase without any extra cost.

g) Franking machine approved by the Department of Posts is to be arranged by the tenderer at

his cost.

h) CAO (CMTS) or AO (CMTS) will certify only the layout / appearance of the bills on sample basis. Correction and completeness of individual bills have to be ensured by SBO. Please note

that data will be supplied to the SBO in a soft copy on magnetic / optic media.

Signature of the tenderer

MM/Tender-559/2012-13


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