Beyond career pathsEvolve, the CGI approach to competence-based career modeling

Agenda and introductions

2

Valtteri LänsimiesDirector, Organizational Development & Learning

CGI Northern Europe

CGI overview

Blowing up the role profile matrix and career paths

Elements and functionality of Evolve

Challenges and lessons learned so far

1

2

3

4

Global consistency at scale• CGI Dream• Core Values• Vision & Mission• CGI Management Foundation

Applied innovation through our client proximity model• Metro Markets• Industries• Emerging Technology Practices

End-to-end services and solutions

• High-End IT and Business Consulting • Systems Integration• Outsourcing• Intellectual Property (IP)

Accelerated value creation• Intellectual Property (IP)• Global Delivery Centers of Excellence• Consulting and IT Delivery Methodologies• Strategic Partnerships

Right Talent• Consultative Skills• Industry Knowledge• Technical Expertise • Learning Agility

One of the world’s largest independent provider of IT and business process services

3

"We want to create an environment in which we enjoy working together and, as owners, contribute to creating a company of which we can be proud of."

© 2019 CGI Inc. Confidential

Local proximity with a global network

4

Europe38.000+ members

AsiaPacific14.000+ membersAmericas

21.000+ members

+74.000members

400sites

40countries

CGI Inc. €7.6Bannual revenue

+8.500members

64sites

8countries

NorthernEurope

Northern Europe operations

Finland

3510 membersSweden3340 members

Norway455 members

Denmark

410 members

Estonia

Poland

Latvia

Lithuania

660 members

70 Advanced Analytics Solutions members

82%member

shareholders

9/10client satisfaction

score

95%projects on-time,

on-budget

6

Our Member Value Proposition

We live our dream

Our founder dreamed of creating an environment where we enjoy working together. He wanted to give everyone the opportunity to be a part of building a company to be proud of. We live that dream every day. Through our thoughts and ideas, we keep our dream alive.

At CGI everyone has the opportunity to be an owner, and we call ourselves members. Because we can influence our company's future, we feel great responsibility and commitment for everything we do.

We own our company

We care

We are globally local

CGI cares about the well-being and work-life balance of it’s members. We believe that satisfied members are the foundation for our happy clients and our successful company. We are also passionate about contributing to the well-being and continuous improvement of the communities in which we live and work.

CGI is close to our clients and members. Here we can work within a unique range of businesses and industries. At the same time, we are global. This gives us a good platform for growing and developing over our entire working life.

A membership beyond the ordinary

Career structures and paths

7

?•Some organizations joined through acquisitions

• (Currently) stable, long-term continuous services & outsourcing

•Functions with lower complexity roles

•Emerging technologies•Functions in transformation•New and transforming competency areas in specific industry verticals (e.g. financial services, healthcare)

Business strategy – Talent Strategy – Career Model

Moving forward from career paths

8

Working with Purpose

Empowered Careers

Permanent Flexibility

Managing Complexity

Guiding principle: Bridging the Member Value

Proposition with the Member Experience

Viciously competitive talent market in emerging tech and business consulting• Buy: Control investment • Build: Invest heavily

Blowing up the role description and role profile matrix: Drive responsiveness

and adaptivity to enable overall Talent Strategy

A more stable environment, with voluntary attrition under control and the pressures on upskilling and transforming the business operation bit by bit, e.g. infrastructure• Build and Buy: Invest moderately

All members are encouraged and empowered to:• Continually grow and exploit

opportunities to progress• Stay relevant for the market, both

from skills and profitability perspectives

• Maintain a breadth of competencies and experiences

Requires an ongoing dialogue between the member and their leader to discuss and agree upon the best next step(s) as part of their development

Member perspective:

Aligning strategy and member development through development mapping

CGI Evolve

Career Development Model to support CGI Members

• To own their Career Development with the help of their leader

• Be open about their career aspirations and goals• Identify the skills and experiences they need to

advance their career• Learn about the skills and experiences the

organization needs• Search out learning and development opportunities• Build their network within the organization • Understand and communicate their marketability

Built around Role and Competency Profiles• Role Responsibilities and Deliverables• Development Guidance through Training

and Experiences (in/to a role)• Career Streams based on Business /

Competency Area• Connects to CGI Organizational Structure:

Consultant and Senior Consultant Levels

Collateral for Members and Leaders• Shared, open site for all materials• Job aids for development planning

and objective setting• Role and competency descriptions• Career stories and scenarios

Continuous Development• Built through pilots• Materials published continuously as

completed• Development towards a living document,

owned by the teams

Blowing up the role description and role profile matrix

10

Guidance for ongoing dialogue

Points to (sources of) information

Traditional and more adaptive elements

Fade out the notion of hierarchy (even though it still exists)

Enable adaptive career mapping with relevant combinations (business strategy & member perspective)

Evolve structure

11

Role Responsibilities & Competencies Role Deliverables

Development: Learning Catalogue

Development: Experience Map

Evolve Role

Profile

Business AreaOrganizational Structure

Evolve Role

Profile

Business Development

Client Engagement

CGI Behaviours

Technical Expertise

Development Objectives

Performance Objectives

20 Coaching / mentoring

10Formal Learning

70Critical Experiences

12

Evolve Development GuidanceCareer Stream: Systems and Applications Role: DeveloperRole Element Experience Map Learning CatalogueTechnical Skills • Translate a business requirement into a specific technical design

• Lay out specific operational objectives based on output requirements

• Design a new configuration based on requirements: • Construct a workflow charts and/or diagram• Write specifications

E-Learning: Developer learning path, based on specific technologiesEmerging.skills tech catalogue Local learning: Specific technology courses in LMS

Consulting Skills • Support in client work to determine requirements• Take part in preparation for a client meeting, build a list of

questions/requirements• Take part in a client meeting, be responsible for taking notes and

communicating timelines and milestones back to the client

CGI Leadership Learning Center: Developing My Consulting SkillsEmerging.skills catalogueLocal learning: Consulting Skills in LMS

Industry Knowledge • Take part in a client meeting in a specific industry with a responsibility for

• emerging industry trends and/or• regulatory demands and/or• competitive pressures

Intranet:CGI Solutions PortfolioLocal industry snapshots

Project Management • Build a timeline and determine milestones for a project• Support in managing project timelines and deliverables in a

specific project• Support / handle a client change request

CGI Leadership Learning Center: Managing my Engagementse-Learning: Project Management Agile Methodology Learning pathLocal learning: Project Management, Agile, SAFe in LMS

EF: Developer and Senior Developer target levels

13

Evolve development mapping

14

Member Professional

Profile

Realize your potential:Develop your Expertise and increase your Member Market Value from a CGI and Client perspective

Align your objectives with CGI: Drag and drop experiences and learnings to your “professional shopping cart”, building your skills and competence portfolio

From thought to action: Translate your shopping cart into a Personal Development Plan with clear development objectives

CGI Evolve

LearningCatalogue

ExperienceMap

RoleProfile

MemberPDP

Evolve as a career and management tool

15

The core framework for Talent Management and Learning and Development

Competency dashboard, a live view on theTalent Strategy

Job Rotation visibilityResourcing efficiency

A Member view on the Career Map and Competencies

85% Match

50% Match

70% Match

Jane DoeDeveloper

SeniorDeveloper

Cyber SecurityAdvisor

ProjectManager

Challenges and lessons learned so far

16

People, organization,

culture, change

management

Move fast but don’t break things

From fixed to responsive: Transforming the way to

approach a role and set of competencies

Enabling entrepreneurial behaviour, support for less

inclined individuals: 20% just evolve, the rest need to be

taught how to evolve

Not a simple description model exercise, but a whole suite of change programs

Transform mindset, not process: people will find the materials and support if they

want to

Thank you!

Beyond career paths�Evolve, the CGI approach to competence-based career modelingAgenda and introductionsOne of the world’s largest independent provider of IT and business process servicesLocal proximity with a global networkNorthern Europe operationsSlide Number 6Career structures and pathsMoving forward from career pathsAligning strategy and member development through �development mappingBlowing up the role description and role profile matrixEvolve structureSlide Number 12EF: Developer and Senior Developer target levelsEvolve development mappingEvolve as a career and management toolChallenges and lessons learned so farThank you!