Better Than Unions

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1 Better than Unions Better than Unions Enlightened Business Leadership Business Basics Education Power tools in the workplace THE GREAT GAME OF BUSINESS

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Transcript of Better Than Unions

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Better than UnionsBetter than Unions

Enlightened Business Leadership

Business Basics Education

Power tools in the workplace

THE GREAT GAME OF BUSINESS

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We’re all in this togetherWe’re all in this together

Poor communication and conflicting objectives result from ignorance about how business works

Practical real time business basics education, motivation, and wise use of power tools can stamp out harmful ignorance in the work place

Power tools are:

(1) risky if operated in ignorance, or

(2) effective if skills are developed

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Information Age Information Age TechnologiesTechnologies

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GlobalizationGlobalization

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The Pursuit of The Pursuit of

ExcellenceExcellence

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Continuous ImprovementContinuous Improvement

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Enlightened Business LeadershipInteractive Management

High-Involvement ManagementTheory O (Ownership Style of Management)

Highly Effective ManagementCommon Sense Management

One-Minute ManagementOpen Book ManagementFiring On All Cylinders

The Power of PeopleHonest Business

I-PowerThe Goal

The Game of WorkThe Great Game of Business

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Impact on Traditional Impact on Traditional Management Management

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STRENGTHEN YOUR COMPANY STRENGTHEN YOUR COMPANY BYBY

Growing employees into Growing employees into business peoplebusiness people who arewho are

accountable self-reliant team players

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Turn employees into business peopleTurn employees into business people byby

getting them into the game of businessgetting them into the game of businessbyby

stamping out ignorance in the workplacestamping out ignorance in the workplace

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1. How well do your employees understand1. How well do your employees understand profit, how your business makes money, profit, how your business makes money, and how they can help it make more? and how they can help it make more?

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2. How strongly do they personally want to 2. How strongly do they personally want to achieve and work to achieve business achieve and work to achieve business objectives and the critical numbers? objectives and the critical numbers?

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3. How well do they know the rules of the 3. How well do they know the rules of the game of business, and how turned on are game of business, and how turned on are they to produce better results, in less they to produce better results, in less time, at lower cost? time, at lower cost?

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4. How well do they follow the action, keep 4. How well do they follow the action, keep

score, and work together to win against score, and work together to win against the competition? the competition?

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Special programs can backfireSpecial programs can backfire

Information and communications technologies and continuous improvement programs can either be power tools in the hands of business people or risky in the hands of people who do not understand business

To strengthen and build business and take advantage of power tools for continuous improvement, companies must stamp out ignorance in the workplace

And it is best done in fun, more effective ways

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Use Power Tools Wisely Use Power Tools Wisely

All businesses need improvement Technology advances, competition, and economic

stresses demand accelerated improvement Power tools accelerate – for better or for worse Use them wisely by turning employees into

accountable, team-playing business people

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Smartly Play the GameSmartly Play the Game

Educate and motivate everyone in the company by playing the game of business

1 - Know the rules of business 2 - Keep score and follow the action 3 - Equitably share the rewards

Meet needs better, make more money, and have more fun getting desired results by smartly playing the game of business

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What are your objectives? What are your objectives? How do you respond to the following?How do you respond to the following?

“Success for us depends on improving our performance in these key areas of our business.”

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What keeps you up at night orWhat keeps you up at night orwwhat do you mull over and over?hat do you mull over and over?

Improving productivity? Producing more, better, in less time? Lowering costs and expenses? Motivating employees? Getting real buy-in? Retaining employees? Getting a life? Surviving?

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Whatever your business objectives:Whatever your business objectives:

Real financial statements measure success Success requires effective teamwork Effective teamwork requires educational training Educational training needs practice, drill, & rehearse

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What is it like being a What is it like being a traditional employee? traditional employee?

Not knowing what’s going on Not seeing the big picture Not knowing the rules of the game Not knowing the score Feeling left out of the action

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Most people want improvementMost people want improvement

Closed-book management and workplace ignorance is Closed-book management and workplace ignorance is like an iron curtain that retards the rose of progresslike an iron curtain that retards the rose of progress

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Remove the Iron Curtain Remove the Iron Curtain of Ignoranceof Ignorance

Economics and competition are forcing it Blindfolded employees cannot compete They only assume, guess, and gossip

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Who has the keys Who has the keys to unlock the doors, to unlock the doors, to open up the game to open up the game and get ‘em playing?and get ‘em playing?

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For your people to improve, For your people to improve, their education and their education and motivation must improvemotivation must improve

For your company to improve, For your company to improve, your people must improveyour people must improve

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People – your ultimate edgePeople – your ultimate edge

Your greatest assets The only assets capable of

learning & improvement People can make more

money for the business Improve their real time

education and motivation

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DramaticallyDramaticallyAccelerateAccelerateLearningLearning

--- --- ------ --- ---

Remove every barrierRemove every barrier

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Blindfolds & barriers frustrate Blindfolds & barriers frustrate understanding & performanceunderstanding & performance

Without freedom, you’ve got prisoners or slaves

Who either submit in fear and do the minimum

Or work to get free Or hide behind a union

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Blindfolded people need help Blindfolded people need help getting aroundgetting around

Ongoing traditional supervision is slower, more costly, a drain on resources

Self-reliance is a gain Self-reliant business people without

“bottleneck bosses” can reduce cycle times, lower costs, and produce better results

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Build individual accountability Build individual accountability & self-reliance & self-reliance andand group effort group effort

Capitalize on the Capitalize on the power of positive power of positive peer pressurepeer pressure, to , to work better, in work better, in less time, and at lower costless time, and at lower cost than than will ever be possible with will ever be possible with traditional supervision traditional supervision

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Keeping people in the darkKeeping people in the dark

Costs too much Costs too much Slows everything downSlows everything down Produces poorer resultsProduces poorer results

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Whether it results from ignorance, fear, preoccupation with privacy, ego, or just tradition

Ongoing competition to improve won’t Ongoing competition to improve won’t let you keep putting up with your people let you keep putting up with your people working in the darkworking in the dark

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How much is it costing you to How much is it costing you to carry, push, or pull employees carry, push, or pull employees because they are in the dark?because they are in the dark?

?

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Put power tools in the hands of educated and motivated business people

Avoid the hot air and danger of ignorance

Change Management ToolsChange Management Tools

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ITS NOT ENOUGH TO ITS NOT ENOUGH TO CHANGE PROCESSES CHANGE PROCESSES

MINDS MUST MINDS MUST CHANGECHANGE

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Best results come when Best results come when mind, heart, and spiritmind, heart, and spirit

all get in gearall get in gear

Mind

Heart

Spirit

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Capture that combination in a Capture that combination in a critical mass of team players critical mass of team players and create a management system and create a management system of business people capable of of business people capable of perpetual improvementperpetual improvement

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HHow do you best ow do you best educate and motivateeducate and motivate

the people in your company? the people in your company?

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Do Your People Know the Score?Do Your People Know the Score?

Are your numbers just for bosses and bean counters?

What a difference it makes to know the score!

Imagine not knowing the score in any game!

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Make it FunMake it Fun

Business is serious, but it can be fun Turn it into the best game in town Get everyone in on it Asking “What’s the score?” Simplify to the most critical #’s Set up a scorecard & scoreboards See the $$$ in the action

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To Be a WinnerTo Be a WinnerLearn to Keep ScoreLearn to Keep Score

CFO may first laugh it off But notice the football pools With detailed record keeping Open up scorekeeping Include a bonus system Get them into the game Make great improvement

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Games Make Learning FunGames Make Learning Fun

Education should not be boring Games are learning tools Simple scorecard & scoreboards Address company priorities Improve company financials

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Three Types of GamesThree Types of Games

Greatest is the overall real game of business itself

Mini-games solve work-related problems

Educational toys are useful, but no substitute for the real thing

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Why we work smarter and Why we work smarter and harder at gamesharder at games

We are really involved We see the big picture We have more choice Goals are better defined Scorekeeping is better Feedback is more frequent Rules don’t change in the

middle of the game

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BUSINESS IS BUSINESS IS AA SERIOUS SERIOUS GAMEGAME ABOUT ABOUT MEETING MEETING NEEDS & MAKING MONEY NEEDS & MAKING MONEY -- -- the best game aroundthe best game around

Meet Needs Make Money

Have Fun Improving

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You think they’re not interested You think they’re not interested in the numbers?in the numbers?

A mental challenge? Don’t understand them? Not used to seeing them? None of their business? Just make it a game to improve the

score, to win, and see what happens Make it real to their bottom line and

they will learn to earn

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Why avoid transparency and Why avoid transparency and keep them in the dark?keep them in the dark?

Worried about competition? Are professional sports any less competitive? Scorekeeping transparency is vital, but

incomplete without education and motivation

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Why keep them blindfolded?Why keep them blindfolded?

Worried about revealing personal incomes? Something else to hide? Can’t handle feedback? Short-timers only? The way its always been?

Look – they’ve just got to see the scoreboard!

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The distinct personal advantage The distinct personal advantage of exclusive insider knowledgeof exclusive insider knowledge

Comes at a Comes at a very great costvery great cost to all others in to all others in the company and to the company itself as a the company and to the company itself as a potentially higher-value businesspotentially higher-value business

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Make employees insiders Make employees insiders

Why settle for less when more is so available?Why settle for less when more is so available?

1 1 3

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WHAT WORKS BEST?WHAT WORKS BEST?

Tell me, and I will forget Teach me, and I will remember Involve me, and I will learn to get it right

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Incomplete Recipes like Incomplete Recipes like Incomplete Puzzles will be Incomplete Puzzles will be

DisappointingDisappointing

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It’s just Common Sense It’s just Common Sense

Open it up to educate and motivate Do high-involvement target setting, planning, bonus

system, interactive communications Get line-of-sight focus on how each can personally

help achieve company goals Turn employees into business people who can and

want to build the business

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Achieve short-term & long-term business objectives Strengthen company financial statements Increase employees’ accountability and self-reliance Increase their income and stake in the company

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What are your priorities?What are your priorities?

Increased sales per employee?Increased sales per employee? New markets, new channels?New markets, new channels? New product or capacity investment?New product or capacity investment? More profit, more cash flow?More profit, more cash flow? Stronger balance sheet, higher equity value?Stronger balance sheet, higher equity value? Survival?Survival?

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Tap the power of peopleTap the power of people

Grow beyond closed-book management, and employees will take chores off the shoulders of management

With transparent line item accountability, know-how, and incentive, they will find more ways to save money and make money than you ever imagined

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None of us is as smart as all of None of us is as smart as all of us us

The smartest cannot be everywhere at the same time, meeting all requirements

The many eyes, ears, brains, and hands in a company can work better & smarter only if they’re not in the dark

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We all learn from each otherWe all learn from each other

No one else can see what only someone else can see

Every little thing counts and everyone has something to contribute

Because they are where they are, each has insight to act upon and to share

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Each one affects all the othersEach one affects all the others

Business is just people serving people for mutual profit

Each person affects customers, costs, and company reputation

Combined effects = business value Turning employees into business

people increases business value

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We are all in this togetherWe are all in this together

We sink or float, drift or sail swiftly on course depending on:

-How deep & open the water is

-How the is wind blowing

-How seaworthy our boat is

-How well equipped we are

-How skilled we are at working

together to weather the storms Don’t be blindfolded in storms

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BOTTOM LINEBOTTOM LINE

Take off the blindfolds Remove the iron curtain Get rid of barriers to learning Cut the overhead of ignorance Reduce the waste of ignorance

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Educate & motivate to Educate & motivate to stamp out stamp out ignorance in the workplace ignorance in the workplace

Teach the rules of the game Teach them how your

business makes money Teach them how to build

the value of your business Teach what’s in it for them

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Replace closed-book myths Replace closed-book myths with informed realitywith informed reality

The truth is less time consuming, less costly, and produces better results

A manager’s job is to keep a look-out ahead and teach those for whom s/he has stewardship, to help them become self-reliant and accountable

We all only grow if we have to stretch

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Paint the big picturePaint the big picture Let them gain respect for all facets of the business,

including the competition Encourage growth internally by sharing responsibility,

risk, and the resulting wealth Big picture vision pulls it all together, gives it

meaning, makes it understandable People can work together better and make wise

decisions only if they have the big picture

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Share the responsibility and Share the responsibility and the wealth the wealth

Responsibility is risk The greater the responsibility, the greater the risk The greater the risk, the greater the return The return comes only after taking the risk The greatest risk is the risk of sharing

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Tap the power of equityTap the power of equity

Equity is a powerful motivator, so take advantage of it It is not just the upside that is motivational Downside risk should be shared as well Why should only a few have all the downside when so

many others affect the outcome?

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Teach employees Teach employees to think and to think and act like owners,act like owners, to set goals and to set goals and and become financially literate and become financially literate

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To perform, follow the action, To perform, follow the action, keep score, and improve, everyone keep score, and improve, everyone must have the must have the “want to”“want to” as well as well as the as the “how to,”“how to,” hence the need hence the need for freedom and incentive, for freedom and incentive, answering the question answering the question “Why? “Why? What’s in it for me?”What’s in it for me?”

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Everyone must know the rules, Everyone must know the rules, improve individual and team improve individual and team performance, unite as a team, performance, unite as a team, compete in the market against the compete in the market against the competition, have more fun, and competition, have more fun, and make more money. make more money. It’s fun to It’s fun to improve and it’s fun to make improve and it’s fun to make more money.more money. Let everyone enjoy Let everyone enjoy the fun and more will. the fun and more will.

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***WHATEVER THE PAIN******WHATEVER THE PAIN***SPELL RELIEF WITH THE SPELL RELIEF WITH THE

GAMEGAME

Educate and MotivateEducate and Motivate

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The Great Game of BusinessThe Great Game of Business

A very major upgrade to the “School of Hard Knocks”

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Do what it takes to Do what it takes to get going, get going, and never quit learningand never quit learning

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Teach them Teach them “how”“how” to play the to play the game of businessgame of business

- Do high-involvement target - Do high-involvement target

setting and planning setting and planning - Provide education on - Provide education on business & financial literacy business & financial literacy

Take employees to a higher level of thinking

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Teach them Teach them “why”“why” to keep to keep score and follow the actionscore and follow the action

- Open up score keeping - Open up score keeping - Have huddles, scrums - Have huddles, scrums

Take employees to a higher level of thinking

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Share the Share the “rewards”“rewards”of of winningwinning

- Recognition - Recognition - Bonus system - Bonus system - Internal career growth - Internal career growth - Equity ownership - Equity ownership

Take employees to a higher level of thinking

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Develop a Develop a premier management premier management systemsystem by by applying the elements applying the elements of playing a game to the art of of playing a game to the art of running a businessrunning a business, so that , so that everyone can understand and everyone can understand and help control their own and their help control their own and their combined business destinycombined business destiny

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Get Get The ResultsThe Results You Want You Want

Individual accountability, self-reliance, and teamwork capitalizing on the power of positive peer pressure

Business objectives accomplished Better individual and company performance Better profits, cash flow, and balance sheet Higher business valuation More income and wealth for everyone More fun for everyone

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What What Needs to Happen?Needs to Happen?

Educate and motivate everyone by playing the game of business so everyone can know the rules, keep score, and follow the action

Practice, drill, & rehearse to improve individual & team performance Let everyone gain respect for all facets of the business, including the

competition and future possibilities, threats and opportunities Unite as a team to survive and win against the competition Encourage career growth internally by sharing risk and

responsibility for the success of the company, and by sharing the resulting wealth

Have more fun and make more money for everyone, not just a few

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PLAY THE GAME PLAY THE GAME

KNOW THE RULES

KNOW THE SCORE

SHARE THE REWARDS

Orient everyone Play mini games

Focus on current

critical numbers

Use a smart bonus

system Do high

involvement target setting

Create/review

simple financial scorecards

Provide some kind of equity value

Do high

involvement business planning

Update/educate in

huddles or scrums

Recognize, cheer,

& celebrate wins

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IMPLEMENTATIONIMPLEMENTATION

GET STARTED

GET IN GEAR

STAY IN GEAR

Assessment survey

& interviews

Prepare, plan, and

test implementation

Constantly teach

business basics Company financial

analysis

Do high-

involvement target setting

Tap the power of

enlightened management

Strategic plan

review

Do high-

involvement planning

Do annual plan

updates

Determine current

critical numbers

Design overall

bonus program that works

Review

accountabilities

Set up company

scorecard

Provide recognition

and feedback

Never quit learning

Huddles/scrums

Get the value of

coaching

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GET STARTEDGET STARTED

Company assessment - employee survey and management interviews

Company financial analysis Strategic plan review Determine current critical numbers Set up company scorecard and scoreboards Start huddles/scrums

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GET IN GEARGET IN GEAR

Plan and test implementation High-involvement target setting High-involvement planning Overall bonus program that works Recognition and feedback

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STAY IN GEARSTAY IN GEAR

Constantly teach business basics Tap the power of playing the game Do plan updates Never quit learning Review accountabilities Get the value of coaching

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WhyWhy it works it works People are the ultimate competitive edge Tap their power Blindfolds and barriers only frustrate People want to improve and grow None of us is as smart as all of us We can all learn from each other What each one does affects all the others We are all in this together

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Turn Employees Into Business PeopleTurn Employees Into Business People

Get them into the game of businessGet them into the game of business

Stamp out ignorance in the workplaceStamp out ignorance in the workplace

Determine the value to be gained

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Tap the value of coaching and Tap the value of coaching and catalytic leadershipcatalytic leadership

The best teams have superior coachingThe best teams have superior coaching

Your coach can help assess your Your coach can help assess your situation, get you started, get you in situation, get you started, get you in gear, and help you stay in geargear, and help you stay in gear