www.luxoft.com

Best Tools for Developing Soft Skills in

Agile Teams

Luxoft Agile Practice Webinar

By Vyacheslav Moskalenko

12 Feb 2016

www.luxoft.com

Introduction

Slava Moskalenko

Agile Coach at Luxoft

Professional Scrum Trainer at scrum.org

https://ua.linkedin.com/in/slavamoskalenko

www.luxoft.com

www.luxoft.com

Session Plan

What am I looking for?

What are the key soft skills in agile teams?

How to train soft skills and who is accountable for that?

What are the tools we can use for improving our soft skills?

Materials for further reading and watching

ICAgile session attendance code

Q/A

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Best Ever Agile Team

HAPPY FACES

MANY LAUGHS

GOOD APPEARANCE

POLITE INTERACTIONS

I’m still looking for such a team. But it hearts me as I see it

unrealistic

COMPLETE HARMONY

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Another Picture of the Team Meeting

CONCERNED FACES

SERIOUS FACIAL EXPRESSION

ORDINARY APPEARANCE

DISORIENTED

Meeting With One of The Best Agile Coaches in IT community

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My Eyes Were Opened

War

Contest

Fortification

Productive Dissent

Complete Harmony NOT AGILE

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This Team Might Be Completely Dysfunctional

I disagree … BUT

… they are so

HAPPY

I think I have

great negotiation

skills

I want this

meeting to finish

sooner

I have a couple of

good ideas, but don’t

want to create a buzz Are you still looking for such a team. This might be a big FAKE

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What Is Preferred Team Picture?

War

Contest

Fortification

Productive Dissent

Complete Harmony

THIS IS AGILE

TEAM

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Avoid Counter-Productive Conflict

War

Contest

Fortification

Productive Dissent

Complete Harmony

STILL AGILE,

BUT …

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War

War

Contest

Fortification

Productive Dissent

Complete Harmony

????

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Soft Skills For Agile Team

War

Contest

Fortification

Productive Dissent

Complete Harmony Presentation Skills

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Feedback Skills Should Be COIN

Connect to: team agreements, values & goals

Observations: some facts of what is good or wrong

Impact: on work results, myself, team spirit

Next Steps: suggestions and agreements

I remember that we as a team

agreed to keep our builds green

In the morning I found that the

build is broken and the last

commit was yours

Our team is wasted couple of

hours in the morning to fix it

Shall we meet once again and

review our agreements?

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What if COIN Only Observation and Next Steps ???

In the morning I

found that the

build is broken by

your commit

Can you fix that?

It is not my fault.

She just cannot

understand how

much pain I had

in my back

yesterday

War

Contest

Fortification

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What if COIN Only Connection???

Just for your

information. The

build is RED

AND… ???

WTF ???

War

Contest

Fortification

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What if COIN Only Impact ???

I feel

disappointed

because of failed

build

And I feel great

you are

disappointed

today. HAHAHA

War

Contest

Fortification

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COIN should be COIN???

I feel

disappointed

because of failed

build

And I feel great

you are

disappointed

today. HAHAHA

War

Contest

Fortification

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COIN Should Be COIN

I remember that we as a team

agreed to keep our builds green

In the morning I found that the

build is broken and the last

commit was yours

Our team is wasted couple of

hours in the morning to fix it

Shall we meet once again and

review our agreements?

No need to review it. My

fault, and next time I’ll be

more careful

War

Contest Fortification

Productive Dissent Complete Harmony

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Responsibility Skills Should Be Intentional

Christopher Avery

Awareness

Intention

Confrontation

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Responsibility Was Born in Confrontation

In the morning I

found that the

build is broken

What we can do

about that?

It is not my fault.

Peter did the

latest commit?

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From BLAME to JUSTIFICATION

What else we

can to make our

process more

reliable so that

we are less

depending on

people’s factor

Probably we

don’t pay enough

attention to

educate people

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From JUSTIFICATION to SHAME

How can we fix

that?

If I would have

more time I were

put more efforts

to monitor our

build status

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From SHAME to OBLIGATION

How can I help

you in that?

No, no. No

worries, I will put

that under my

control.

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From OBLIGATION to RESPONSIBILITY

I think that you

don’t have

enough capacity

to control that

alone

I think we have

to discuss it with

all the team

members and

create more

reliable process

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From RESPONSIBILITY to HABIT

I see that the

build is green

most of the times

Yes, it is not

ideal, but we

have regular CI

catch-ups and

improving our

process.

Three weeks after

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Presentation Skills Should Be Creative

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Many Presentation Techniques Implies Whiteboard

Mind Maps Cause And Effect Analysis

Causal Exploration

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Information Radiator

Is large and easily visible to the

casual, interested observer

Is understood at a glance

Changes periodically, so that it is

worth visiting

Is easily kept up to date

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Low-tech Tools Reinforce Soft Skills Development

Creativity Innovation Collaboration

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Questions?

War

Contest

Fortification

Productive Dissent

Complete Harmony Presentation Skills

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Recommended Materials

COIN FEEDBACK - http://everydayfeedback.com/2011/01/easy-method-for-giving-feedback-

%E2%80%9Ccoin%E2%80%9D/

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Available Trainings and Workshops of Luxoft Agile Practice

ICAgile Certified Professional - Agile Fundamentals https://icagile.com/icagile-certified-professional

ICAgile Certified Professional - Business Value Analysis https://icagile.com/icp-business-value-analysis

ICAgile Certified Professional - Agile Team Facilitation https://icagile.com/icp-agile-team-facilitation

Professional Scrum Master https://www.scrum.org/Courses/Professional-Scrum-Master

Management 3.0 https://management30.com/events/two-day-course/

Custom Workshops:

• Coaching and self-coaching;

• Agile project management;

• Agile project metrics;

• Motivation models;

• Feedback gathering;

• etc.

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Way Forward – ICAgile Certified Professional

ICAgile Certified Professional – Agile Fundamentals

Details - https://icagile.com/icagile-certified-professional

Registration

­ For Luxoft employees

https://inthr.luxoft.com/IntHRWebApp/aspx_PTC/CreateRequestInternal.aspx?Course=SDP-031

­ For non-Luxoft – http://www.luxoft.com/agile/icagile-certified-professional-icp/#request

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More Information

agile@luxoft.com

http://www.luxoft.com/agile

http://blog.luxoft.com/agile

https://sentinel2.luxoft.com/sen/wiki/display/AGLP/About+Us (Luxoft employees only)

http://www.luxoft.com/agile-lean-webinars-schedule

My personal contacts:

vmoskalenko@luxoft.com

https://ua.linkedin.com/in/slavamoskalenko

www.luxoft.com

Next Events

24.02.2016 15-16 MSK Svetlana Mukhina Как мотивировать себя и свою

командуhttps://attendee.gotowebinar.com/register/3806615180786336769

04.03.2016 14-15 MSK Slava Moskalenko Managing Communication Barriers in

Geographically Dispersed Teams

18.03.2016 15-16 MSK Svetlana Mukhina Team Coaching

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Q&A