Best Practices in Offshore Outsourcing for Digital Agencies
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Transcript of Best Practices in Offshore Outsourcing for Digital Agencies
• Have realistic deadlines• Set expectations - Good, Fast, Cheap - Choose Any two!• Take one bite at a time• Negotiate the ownership of work, up front
Haverealisticdeadlines
Set expectations - Good, Fast, Cheap - Choose Any two!
Take one biteat a time
Negotiate the ownershipof work,upfront
• Face - to - face accessibility• Manage cultural differences • State the obvious• Expect to add some new expressions to your vernacular
Face-to-faceaccessibility
Manageculturaldifferences
State the obvious
Expect to add somenew expressionsto yourvernacular
• Ensure that the requirements are clearly understood• Send all work requests in writing• Schedule an initial call and regular check-ins, if necessary• Be prepared to review all work before turning it over to the client• Escalate in time
Ensure that therequirementsare clearlyunderstood
Send allwork requestsin writing
Schedule aninitial call ®ular check-ins,if necessary
Be preparedto review all work before turning itover to the client
Escalatein time
• Two-way feedback at the end of every project• Communicate your plans regularly• Invest in your partnership
Two-wayfeedback at the endof everyproject
Communicateyour plansregularly
Invest in yourpartnership
• Pay only against completed work• Plan ahead for post-delivery support• Protect your intellectual property• Have a risk mitigation plan!
Pay onlyagainstcompletedwork
Planahead forpost-deliverysupport
Protectyourintellectualproperty
Have a risk mitigationplan!
Indus Net TechnologiesWarwick Enterprise Park, WellesbourneWarwick CV35 9EF
Phone: +44 (208) 123 3389 / +91 98311 51614Website: www.indusnet.co.uk Email: [email protected]