PROFESSIONAL BODIES: BEST PRACTICE · PDF filePROFESSIONAL BODIES: BEST PRACTICE
Best practice for live online learning
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Best practice for live online learning
@LauraOverton
laura@towardsmaturity org
David Havis
@DocHavis
Successful training in the cloud
Commelius
@commelius
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Harnessing cloud for training
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Case study: success with live online learning
BNY Mellon Asset Servicing Merger Integration
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BNY Mellon case study: our objective
Provide training support that is effective and efficient
`
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Success!
Multiple projects completed
15,000 employees integrated over three years
L&D now a ‘trusted partner’
Best practice established
Live online learning is now a preference
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Challenges
15, 000 employees | 36 countries | 30 trainers
$£
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The solution: live online learning
Global locations not a problem
Reduced dependency on
facilities
Access to trainers all over the world
Improved economies of scale
Overcomes specific obstacles
An effective and engaging blend
Opportunity for self paced reviews
Recordings available of missed sessions
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Our approach: a support model
L&D training resources
Operations
Integration programme
Project Project Project Project Project Project
L&D integration partner
Consultant
Consultant Consultant
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Our approach: a support model
L&D training resources
Operations
Integration programme
Project
Project
Project
Project
Project
Project
L&D integration partner
Consultant
Consultant Consultant
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Our approach: technology
Understand your
requirements
Anticipate future use
Trial the tools
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In practice: behind the scenes
User engagement• Reminder emails• Contact with the trainer• Evaluation and assessment
Delivery• Format• Phone for audio• In-session briefings• Interactivity and participation• Backup plans
Train the trainer• Robust and in depth programme• Delivered online• Ensures trainers are familiar with
virtual delivery and tools
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In practice: delivery
Audience comfortCurrent
challengesTechnical
considerations
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Systems and process training
Beyond the case study
TroubleshootingLectures
MeetingsEducation eventsWorkshops
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Top tips for delivery
Remember your audience – keep it personal!
Vary your screens – maximise engagement
Be honest – don’t try to hide IT issues
Keep it simple – avoid too much animation
Keep the learners on their toes!
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Top tips for engagement
Polls Chat
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Top tips for engagement
Whiteboard Q&A
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Maturity matters
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Any questions?
Laura Overton
Laura@towardsmaturity org
@lauraoverton
David Havis
@DocHavis
Commelius
@commelius
Then send us an email or get in touch on Twitter or LinkedIn.
Or find out more by visiting:
www.cloud4training.com
www.cloudrooms.net