Berkeley Student Food Collective- Our Community is our Largest Customer
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Transcript of Berkeley Student Food Collective- Our Community is our Largest Customer
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7/28/2019 Berkeley Student Food Collective- Our Community is our Largest Customer
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We are a collectively operated non-profit grocery market
founded by students of the University of California, Berkeley.
Our contribution to the community is far-reaching as we provide
local food to the Bay Area, education about healthy eating, and
a strong backbone for sustainable living. Our customers
include everyone from students to families to travelers who are
simply passing through.
BERKELEY STUDENT FOOD COLLECTIVE
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There are so many ways that we ensure happiness
within our customer base including:
Customer-Driven Supply
Volunteer Service
Local Vendors
Educational Outreach
Informative Product Labels
Food For All Diets
Sustainable OptionsLeadership Opportunities
CONTENTS
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Customers refer the products we carry! If a customer requests
an item that fits into our purchasing policy, well give it a try.
9 times out of 10, it will be a great seller and well continue to
stock it. If we get their name and phone number, well call them
as soon as it comes in or, in rare occasions, explain to them
why we cant sell it.
CUSTOMER-DRIVEN SUPPLY
Our Suggestion Board
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All of our members are volunteers, they love to be here!
Happy employees = great customer service. And, since a large
portion of our customers are members, we have no trouble
meeting their needs.
VOLUNTEER SERVICE
A Couple of Happy Volunteers
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Our vendors are local small businesses. Through doing
business with them, we not only ensure that the food we sell is
of the highest quality and meets our standards, but also help
out community members. Several vendors businesses are
now expanding, and they remember us as their first customer.
LOCAL VENDORS
Our Operations Manager Helping a Cal Alumn Add His Product to the Shelf
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Our adherence to the Real Food Guidelines is the ultimate
customer service. By providing our customers with great food
options we also teach them about the local food system via our
products and vendors!
The guidelines are community-based, environmentally-sound,
humane, and fair trade.
EDUCATIONAL OUTREACH
Our Map of Local Suppliers
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Our labeling system is exceptionally informative. It addresses
many questions and inspires customers to learn more about
what their food is made of and where it comes from, including
allergens, organic certification, and location.
INFORMATIVE PRODUCT LABELS
Labels in Use
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Our foods cater to health needs in a way that customers
have a hard time finding elsewhere. We have healthy snack
options in a wide variety of products that serve vegan,
gluten-free, and other alternative diets.
FOOD FOR ALL DIETS
Healthy Options in our Bulk Section
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With the Bulk Buying Program, we help customers take
shopping to a whole new level! We are able to spread the
privileges of a vendor to every customer and allow them to take
advantage of lower prices, more sustainable packaging, and
more convenient purchasing. Additionally, The Box program
simplifies the customers weekly shopping, while
implementing a tell us what you think function that allows us
to customize The Box to meet the desires of our customer.
SUSTAINABLE OPTIONS
The Box Ready For Pick-Up
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We give every community member the opportunity to be an
integral part of the store! Each customer is invited to our Board
of Directors meetings, membership meetings, can become a
volunteer, and has the opportunity to become a friend of the
BSFC. Regardless of age or community status, everyone has
the possibility of making their mark in all aspects of how the
store and organization is run!
LEADERSHIP OPPORTUNITIES
Matthew Providing Input
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THANK YOU!THANK YOU!
Berkeley Student Food Collective
2440 Bancroft Way #102
Berkeley, CA 94704
510.845.1985