Benefits of Chat 24/7 Live Service - For Franchising
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✓ Increase Leads by 30-50% ✓ Improve Customer Satisfaction ✓ Build Brand Reputation
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Transcript of Benefits of Chat 24/7 Live Service - For Franchising
✓ Increase Leads by 30-50%
✓ Improve Customer Satisfaction
✓ Build Brand Reputation
The Problem:
FORMS
PHONE
So why don’t they engage?
• No Responses
FORMS EMAIL
• Delayed Responses
• Before or after business hours
People won’t call but they will chat online …
PHONE
• Because they think they will get your answering service53.4% of online
leads are generated during non-business
hours
• And reach your voicemail
Some people will call…
• Or be put on hold for an eternity
People are leaving your site with unanswered questions!
• Answer questions immediately
• Collect contact info
• Qualify potential leads
What’s the solution?
How does this solve the problem?24/7 monitored live chat
• Answer questions immediately
• Collect visitors’ information
• Qualify leads for your sales team
Assistant
Around-the-clock communication with franchise prospects and potential customers
53.4% of leads are generated during
non-business hours
steven olson
add "By" after "Communication"
steve seeberg
_Marked as resolved_
steve seeberg
_Re-opened_
Growing Demand for Chat Communication
Answering visitors’ questions
Collectingcontact
information
Qualifyingleads for your
sales team
Improving Customer
Satisfaction
Building Brand Reputation
Increasing Leads by
30-50%
How does
work?
Franchise Sales Script
Franchisee Consumer
Script
Corporate Consumer
Script
• Websites
• Social Media
• Email Campaigns
• Newsletters
• Consumer Feedback
• Anywhere else!
APPLY CHAT CODE
steven olson
Change "WEBSITE CODE" to "APPLY CHAT CODE". Add "Newsletters" and "Consumer Feedback" to the list.
steve seeberg
_Marked as resolved_
steve seeberg
_Re-opened_
ApproveScripts
InsertCode
Receive Leads
steven olson
Change "Leads Start" to "Chats Start"
steve seeberg
_Marked as resolved_
steve seeberg
_Re-opened_
Teleconference pre-qualified leads during the chat!
• You receive the chat transcript and the prospect’s contact information by text or email
• The qualified lead’s contact
information transfers directly to your CRM
IMMEDIATELY after the chat is completed:
How manyleads can I
expect?
correlates toNumberof leads
Website visitors
You can expect 2-4 leads per 1000 visitors
What does allof this cost?
• You only pay for qualified leads• No financial risk• A qualified lead costs $14
Example
Franchise Development1 sale per 100 qualified leads
Estimated cost: $1400
Your Chat transcripts alert you to:
• Website issues
• Sales team issues
• Customer satisfaction issues
• Employment inquiries
steven olson
How about changing the header to "Our 24 hour Chat Tech service if requested
steve seeberg
_Marked as resolved_
steve seeberg
_Re-opened_
How do Iget started?
ReceiveScripts
andCode
Your Chat Service
Goes Live
LeadsStart
Flowing
Start Today!
✓ Increase Leads by 30-50%
✓ Improve Customer Satisfaction
✓ Build Brand Reputation
steven olson
Let's get started now!
steve seeberg
_Marked as resolved_
steve seeberg
_Re-opened_
Franchise.Chat247Live.Com
Dominique Main Director of Franchise Marketing
p. 541.660.1555e. [email protected]
