Being an assertive leader: managing conflict
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Transcript of Being an assertive leader: managing conflict
GETTING TO KNOW EACH OTHER
WHAT REALLY MAKES YOU STEAM?
DEALING WITH CONFLICT
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TOP TIPS
» Be aware of how other character types affect you.» Choose your response carefully.» Regulate breathing to manage emotion.» Face your stress source head-on when you’re ready.» Make a plan and be realistic.» Take one step at a time.
Assertive
Communication
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Considering Other Needs
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Considering Other Needs
Direct Aggression»Bossy»Arrogant»Intolerant»Opinionated»Overbearing
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Indirect Aggression»Sarcastic»Deceiving»Ambiguous»Insinuating»Guilt-inducing
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Submissive»Wailing»Moaning»Helpless»Passive»Indecisive»Apologetic
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Assertive»Direct»Honest»Accepting»Responsible»Spontaneous
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Direct Aggression Assertive
Indirect Aggression Passive
The Impact of Learned Behaviour
» How does this behaviour look and sound?
» How does it make you feel?
» What is your non-assertive reaction?
» The outcome of this action?
Emotional management
LEADERSHIP EXCELLENCE DURING CONFLICT
LEAVE YOUR RUCKSACK OF TROUBLE AT THE DOOR
Always remember: Take a moment breath a get into your confident state.
ACTION PLAN
Stop
Start
Continue
In regards to offering Leadership excellence - outline one thing that you would like to focus on and stop doing, one that you will focus on and start doing and one that you will definitely continue doing.
Thank you!