1

Presents

Basic Training Kit

For

Nanny PlacementCounselors

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under United States and foreign copyright, trademark and other laws. All Material is the property of A

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assembly) of all content in this course is the exclusive property of A Nanny On The Net and protected

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trademark, patent and other laws. You must retain all copyright, trademark, service mark and other

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© 2003 All rights reserved

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Table of Contents

Welcome! 4Agreement 5Family Side of the Business 7Finding Nannies 10 Nannyville 10 A Nanny On The Net 12 Newspaper Ads 13Follow Up! 14Printing Instructions 15Appendix A: Nanny Interview Questions 16Appendix B: Nanny Payroll Taxes & Insurance 18Appendix C: Work Agreement (Sample) 20Appendix D: Background Searches 24Appendix E: Nanny Reference Form 25Appendix F: Reference Form 27Nanny Institute 29

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Welcome to A Nanny On The Net!

We are excited to have you join our fast-growing, Nanny Placement ‘Family!’

Enclosed you will find our guide to working as a Nanny Placement Counselor with our company. Youwill find basic instructions for working with Families and Nannies, along with several handouts to begiven to the Families.

If you have any questions or concerns, personal assistance is always available through our CorporateOffice, at 1-888-436-0222.

We look forward to a fulfilling business relationship with you!

Amy C. HardisonPresidentA Nanny On The Net

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AGREEMENTThis Agreement, has been made this __________ day of ____________________, 20 _____,between "A Nanny On the Net" (hereinafter referred to as "Agency") and___________________________ (hereinafter referred to as "Nanny Counselor").

Here is what the Agency will offer Nanny Counselors:• Exclusive Territory• Use of our Website• SEO for your Territory• Pay for advertising flyers and business cards (paid with your first placement)• Training and ongoing assistance

Here is what we are looking for:• Individuals to work in the market they live• Dedicated Business phone line• Room dedicated for an in-home office• Willingness to attend Baby Faire, Women’s shows etc. to help market your business.• A true desire to want to help Families find professional caregivers and to help Nannies find

great Families.

You will be paid a percentage of every placement that you make. Here is how the split works:

Money Invested Nanny Counselor Agency

$ 0 30% 70%$ 2500.00 40% 60%$ 5000.00 50% 50%$ 7500.00 60% 40%$ 10000.00 70% 30%$ 12500.00 80% 20%$ 15000.00 90% 10%

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If you find a family through your own networking (passing out flyers, trade show etc) you get 50% ofthe placement fee.

NON COMPETE CLAUSE: If for any reason the Nanny Counselor decides to discontinue therelationship with A Nanny On the Net, the Nanny Counselor agrees that he/she will not compete inthe same business i.e. Nanny Placement Services for a 2 years period.

Signed, this _____day of ________________, 20 ____by:

___________________________ (Agency)

___________________________ (Nanny Counselor)

(Please Fax completed Agreement to: 1-866-436-0222)

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Family Side of the Business

When you receive an application from a Family, you should interview them as soon as possible. Thiswill give you more of an idea of what they are like and what they are looking for in a Nanny. The mostimportant thing is to build a rapport with the family, so that they will trust your judgment when yourecommend a Nanny candidate to them for an interview. Ask as many questions as you like, to getthe whole picture of what they are expecting of you as their representative, and what they see in afuture Nanny for their family. Look over the application, and note if anything vital is missing. If so, besure to ask them about it.

The following questions may also be helpful in the interview:

• What type of work you do?

• What is your work schedule?

• What childcare arrangement do you currently have?

• If you currently have a Nanny does she know that you are looking?

• Has the nanny ever worked as a nanny before?

• How old was he or she?

• Was the nanny happy with the family? Why or why not?

• Do you still keep in touch?

• Do you need to give a notice to a day care facility?

• What disciplinary procedures do you use?

• Hours/days of employment

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• Daily schedule: meals, naps, bedtimes, school...

• Responsibilities of nanny

• Any housekeeping, (i.e. Laundry, cooking, etc.)?

• Any other duties to be required?

• How often do you go out in the evenings?

• Do you pay extra for baby-sitting and overtime?

• Do you employ any other household help? (Housekeeper, cook, etc.)

• Will family travels include the nanny?

• Is travel time paid by the hour or is it included as part of the salary?

• Is driving required for the position?

• Will you provide a vehicle?

• Will you pay for insurance/gas/oil and general wear and tear if personal vehicle is used?

• Describe what the neighborhood is like?

• Are there children nearby of the same age as your children?

• Are there any other nannies nearby?

• How far away are shopping areas, etc.?

• What types of facilities are available?

• What are they like?

• What is the exact salary?

• Is there a benefit package?

• Is health insurance included in the benefit package?

• How many paid/unpaid days/weeks of vacation are provided per year?

• Are holidays given off with pay?

• Are you working with any other agencies?

• What is your time frame?

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FOR LIVE-IN ARRANGEMENTS:

• What are the living arrangements like?

• Will the nanny have a private bath?

• Where are the nanny's quarters located in the house?

• Are visitors allowed during time off?

• When off duty, may nanny come and go at will?

• What will be the nanny's two consecutive days off? When do they begin and end?

If you are not familiar with the location of the Family address, you may want to find out what countythey live in by going to Online Highway at: www.ohwy.com and clicking on your state. There you will finda list of the cities, and when you click on the specific city, it will tell you the county and theneighboring counties. This knowledge will help you as you receive Nanny candidate files.

The next time that you speak with the Family should be to tell them that you have found a possibleNanny candidate, and you are sending the file to them. Along with the Nanny candidate’s file, youshould send the Nanny Taxes information (Appendix A), the Nanny Interview Questionnaire(Appendix B) and the Nanny/Family Work Agreement Sample (Appendix C) for their use.

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Finding Nannies

It takes time to establish a suitable pool of Nanny candidates, and to have a rapport with them. Thereare several sources available to build your database of Nanny candidates:

• Nannyville• A Nanny On The Net• Newspaper ads

NANNYVILLE:

• Go to (http://www.nannyville.com/admin_bridge_page.html) This link will bring you to the searchpage. Click on ‘Review/Approve Nanny Candidates.” You will be asked for a username, which is‘nannyvillecom’, and a password, which is ‘nannyv’.

• In the Basic Search area at the top, put in the position, state, etc., and begin your search. Forinstance, if you are looking to for a Nanny candidate in New Jersey, you would put:• Position: Nanny• Job Location: New Jersey• Live In (or Live Out)• Start Search!

• Then a list of available candidates will come up for you to review. You can sort your result list byExperience, Start Date, Age or Location. Now you should have a listing of possible candidates foryour area. Each one is clickable, and you can view the rest of their information. When you findpossible candidates for your area or positions, you can ‘cut and paste’ their information into aseparate word-processing document, and print each one out. Or you can just print their page onNannyville, but it uses a lot of ink that way.

• IF you find a likely candidate, find out where they live in relation to the area you serve by doing anonline search. First, find out what county they live in by going to Online Highway at: www.ohwy.comand clicking on your state. There you will find a list of the cities, and when you click on the specific

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city, it will tell you the county and the neighboring counties. This will help you to determine if thecandidate lives in close proximity to the Family. To find out just how much distance there isbetween the Nanny candidate and the Family, go to www.mapquest.com and click on DrivingDirections. Fill in the two addresses (Nanny candidate and Family), and MapQuest will provideyou with set of driving directions, and most importantly, at the very top, it will tell you the distancebetween the two addresses. This will help you to determine if they are within a comfortable drivingdistance or not.

• IF your candidate looks like a match, call them as soon as possible. Tell them you are with ANanny On The Net (ANON), that we own Nannyville, and that you have a position that may suitthem. Ask them to go to ANON and fill out the free Nanny application. Advise them that when youreceive the application, you will be calling to interview them. If you cannot reach them by phone,you can email them and explain that you may have a position for them. The following is a possiblescript to use when calling (or emailing) Nannyville candidates:

• “Hello! My name is XXXX, and I am a placement counselor with A Nanny On The Net.Since Nannyville is owned by A Nanny On The Net, I thought I would (write/call) to tell youthat I have reviewed your application and may have a position that will fill your needs.

If you would like us (A Nanny On The Net) to represent you in finding a position, at no costto you, then you will need to go to our website and fill out our online Nanny Application.Once that is received in the office, I will call you and find out a little bit more about you andthe perfect position you desire! Then, it is just a matter of checking your references, andsending your file to a prospective family.

If you are interested in having a Professional Nanny Agency represent you, please fill outour online Nanny application, found on our website at:

www.anannyonthenet.com

I look forward to talking with you! If you have any questions, feel free to contact me toll-freeat 1-XXX-XXX-XXXX.

Sincerely,

XXXXXXPlacement CounselorA Nanny On The Netwww.anannyonthenet.com1-XXX-XXX-XXXX (toll free)

• Once you receive their online application (ANON home office will forward to you) and havereviewed it for accuracy, call the candidate again and do a complete interview (see Appendix D).Review their application before the interview, and familiarize yourself with some of theirinformation, to show that you have a genuine interest in them and their work. You want to find outmore about them and their needs (what area do they want to work in, what are their salaryrequirements, and anything you feel needs to be discussed), in order to build a strong relationshipwith them. Ideally, you should know all there is to know about them, so that you can place themwith a family that you already have in mind.

• Be sure to get 3 references from the Nanny candidates. If they are not families, then perhaps afellow worker from a daycare, preschool or school. It is more desirable to have the names of fellowworkers rather than supervisors or principals. You will want to ask about their work habits, how

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they are with children, what discipline methods they used, and questions such as these.Supervisors or principals may only be able to tell you that they arrived at work promptly, and had 3sick days. Co-workers are best for references.

• CALL each reference, using the Reference Form (copy below), which is attached at the bottom oftheir online application. You can print out this copy for a working copy, and fill in the applicationonline after the interview.

• Email the Nanny candidate’s application and References to the Family, along with the otherAppendices mentioned previously. Advise them to call the Nanny and make an appointment assoon as they can, and to call you afterwards.

A NANNY ON THE NET:

• You will be forwarded any Nanny candidate applications for your territory as soon as they arereceived in the Corporate Office.

• Call Nanny candidates and interview them by phone, using the Nanny Interview Questions(Appendix X) along with the online application.

• Once you receive their online application (ANON home office will forward to you) and havereviewed it for accuracy, call the candidate again and do a complete interview (see Appendix D).Review their application before the interview, and familiarize yourself with some of theirinformation, to show that you have a genuine interest in them and their work. You want to find outmore about them and their needs (what area do they want to work in, what are their salaryrequirements, and anything you feel needs to be discussed), in order to build a strong relationshipwith them. Ideally, you should know all there is to know about them, so that you can place themwith a family that you already have in mind.

• Be sure to get 3 references from the Nanny candidates. If they are not families, then perhaps afellow worker from a daycare, preschool or school. It is more desirable to have the names of fellowworkers rather than supervisors or principals. You will want to ask about their work habits, howthey are with children, what discipline methods they used, and questions such as these.Supervisors or principals may only be able to tell you that they arrived at work promptly, and had 3sick days. Co-workers are best for references.

• CALL each reference, using the Reference Form (copy below), which is attached at the bottom oftheir online application. You can print out this copy for a working copy, and fill in the applicationonline after the interview.

• Email the Nanny candidate’s application and References to the Family, along with the otherAppendices mentioned previously. Advise them to call the Nanny and make an appointment assoon as they can, and to call you afterwards.

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NEWSPAPER ADS:

• If you need an ad placed in a local newspaper because you do not have any suitable candidates,you will need to notify the Corporate Office no later than Wednesday afternoon. The ad will run onthe weekend, so be prepared for many applications on Monday!

• To find applicants in your local newspaper, consult the Classified section, and search for PositionWanted ads. Often, in large cities, Nannies will place ads about themselves, when looking for aposition. If you find a Nanny that seems promising, you will need to call or email and ask them tofill out an online application with ANON, to start the process.

• To find applicants in local newspapers for an area you are not familiar with, begin a search online.Using a search engine, use the name of the city or town and ‘newspaper’ or ’online newspaper.’Many times newspapers have their classifieds online and they are searchable for free.• For example, if looking for ads in the Virginia Beach area, I put in ‘Virginia Beach, newspaper’

in a search engine. The very first ‘hit’ is “PilotOnline.com” the local newspaper. Then eitherbrowse their classified ads, or use their search engine on the site—most sites have thisfeature.

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FOLLOW UP! FOLLOW UP! FOLLOW UP!

• We strongly encourage you to follow up with the Family, to check if they received the onlineapplication and attachments. Ask when the interview will be. Be friendly and positive, building onyour good rapport, as they may return to ANON when their contract is up!

• Follow up with the Nanny candidate, after the interview, to see how they feel about the family.• IF the Nanny has NOT heard anything after a couple of days, call the family to see if there is

anything that you can do to help them. Ask if the Nanny candidate was suitable. They may have adifferent type of candidate in mind—try to find out if they are reluctant about hiring the candidate.Hopefully, you will not need to ask these type questions because the initial Family Interviewcovered everything needed to place a top-notch qualified Nanny with them! ☺

• IF during your follow up conversation they tell you they have decided to hire the Nanny candidate,you need to collect payment and do a Background Check.

• Ask the family how they would like to pay the Finder’s Fee? Offer Visa, MC, and Paypal.• Background checks will be done for all placed Nannies, through U. S. Information Search.

(See Appendix D) You will need to establish your own account with them.• Follow up in a week, once Nanny is placed and starts working. Call the Nanny to see if it is a good

‘fit’ and also call the Family—separately.

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The following Appendices contain the forms you will use in placing Nannies with Families, such as theNanny/Family Work Agreement. To print out a specific form or number of pages, follow these steps:

• Go to the File Menu• Click on ‘Print’• Check “From pages”• Fill in the range of pages• Click ‘Ok’

Doing this will help you to avoid printing unnecessary pages, and wasting ink! ☺

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Appendix A

Nanny Interview Questions

Name of Nanny____________ Date_______ Phone Number___________

1. Why are you seeking a position as a Nanny?

2. Are you looking for part-time, full-time or live-in?

3. If applying for part-time what hours are you available?

4. Describe your last childcare position and why it ended?

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5. Have you ever had to handle an emergency? What happened?

6. What age children do you feel most comfortable with?

7. When are you able to start a position?

8. Have you ever been treated for emotional problems?

9. Tell me about your childcare experience?

10. Are you first Aid/CPR certified? (ask to see cards)

11. Are you willing to certify?

12. What are your personal goals for the next five years?

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Appendix B

Payroll Taxes & Insurance

According to the IRS, any Nanny that works in the home of a family is an employee. As such, parentemployers are legally liable to withhold Federal Income Tax, State Income Tax, FICA (socialsecurity), and Medicare taxes (Plus some small taxes like Disability or Workers Compensation ifapplicable in your state) from the Nanny’s wages. These are called the Employee taxes. In addition tothese taxes, the parent employers must pay additional taxes: the other half of FICA, FederalUnemployment and State Unemployment. These are called Employer Taxes. (One exception to thisemployee rule is a temporary Nanny who does not earn more than $1400.00 in one calendar yearwith one family. They do not have to have any taxes withheld, but they do have to pay them in April)

There are a few ways to do Nanny payroll taxes:1. Solo (with IRS www.irs.gov & State forms, see below)2. Use an accountant3. Use Nanny Payroll software (www.nannypay.com)4. With a Nanny Tax company that will do it all, including timely filings and reports:

• Breedlove & Associates (www.breedlove-online.com)• GTM Associates (www.gtmassociates.com)• Homework Solutions (www.4nannytaxes.com)

IF the family chooses to do the Nanny payroll taxes solo, they will need to do the following:• Get Publication 926, Household Employers Tax Guide, which also includes

addresses of State Unemployment Offices, and Tax Tables for FICA and Medicarein the back.

• Get Schedule H, Instructions for Household Employers, which includes instructionsfor completing the W2 and W3.

• Get Form SS4, Application for Employer Identification Number (EIN)• Get Form I9, Employment Eligibility Form• Get a W4 Form, to determine how much Federal withholding is to be deducted from

wages• Get a State Tax Withholding Exemption form for their state (such as VA4), using the

addresses found in Publication 926.• Get the new IRS booklet, Publication 15-T, which includes the newest tax tables

available.

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There is a great deal of reporting involved in being an employer, but there are benefits for allinvolved:

• Nannies will have a salary history, so they will be able to establish credit, apply forcredit, buy cars and homes.

• Builds social security for retirement—Nannies want to retire eventually!• There are tax benefits to being an Employer.• There are tax benefits to be taken for the care of children.

Often Nannies will need to find Health Insurance on their own. One of the most reputable agenciesthat specialize in Nanny Insurance is Eisenberg Associates. You can get more information on theirwebsite at: www.eisenbergassociates.com/nanny.htm

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Appendix CNanny/Family Work Agreement (SAMPLE)

Family Name: __________________________

Nanny Name: __________________________

Childrens Name and DOB:

1.

2.

3.

4.

5.

Work Days and Hours

Monday ___ to ____

Tuesday ____to____

Wednesday ____to____

Thursday ____to____

Friday ____to____

Saturday ____to____

Sunday ____to____DUTIES:

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A. Primary: Primary duties of Nanny shall be to: (check all that apply)

___Plan age appropriate activities

___Prepare meals

___Care of the children’s room

___Laundry for the family

___Laundry for the children only

___Maintain a daily log of children activities

___Other____________________________

We would like the Nanny to answer the phone in the following manner: _______

________________________________________________________________

B. Secondary: Secondary duties shall include being responsible for keeping the home neatand organized. Other housekeeping duties will be: (check all that apply)

___ Run errands for the family as needed

___Cook evening meal

___Keep kitchen area clean

___Vacuum and Dust every week

___Clean the bathrooms

___Other________________________

C. Other such reasonable duties as may be mutually agreed upon by both employer andnanny/employee.________________________________________________________________

________________________________________________________________

SALARY:

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$____ per week (net) to be paid on Fridays.

VACATION TIME:

______days of paid vacation will be given to the Nanny. This vacation time can be taken after________months of employment.

OVERTIME:

Additional childcare will be handled as follows:

Per hour at a rate of $_______per hour

Overnights $__________

Weekends $__________

CPR/FIRST AID:

CPR/First aid training needs to be completed on or before _______________. We will/will not coverthe expense of this class.

BENEFITS:

Family will contribute _________toward health insurance on a monthly basis.

Other benefits: __________________________________________________________________

__________________________________________________________________

VEHICLE:

We agree to the following:

___Nanny shall use the family car only for children.

___Nanny can also use the car for limited personal use.

___Nanny shall provide her own car and will be reimbursed for gas at a rate of$ _____per week.

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DAILY SCHEDULE OF NANNY

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

EMERGENCIES:

Unless life-threatening conditions warrant immediate transport to a medical facility, Nanny will contactemployer for instructions.

If a life-threatening condition exists, the child(ren) should be transported to a medical facility, by wayof ambulance if Employer is not available for instruction when or if emergency exists.

EMERGENCY PHONE NUMBERS:

Name of Pediatrician:_____________________

Phone Number:__________________________

Name & Phone Number of Emergency contact to call if cannot reachparents:_______________________________________________________________

ANTICIPATED NATURE OF THE RELATIONSHIP: While it is understood that it is desirable to havea written working document governing the employment, it is the family's intention that the relationshipbe as close as possible to incorporating and welcoming the Nanny/Employee into a warm, friendly,close, and helpful business relationship in the household, with each member thereof affording theothers respect, affection, personal concern for the welfare of each, sharing the businessresponsibilities as previously addressed in this contract.

AGREEMENT AND SIGNATURE: Each of the parties, by their signatures, agree to abide by theterms and conditions of the Agreement,

this __________ day of ______________________________, 20___

NANNY: ________________________________________________

EMPLOYER: _____________________________________________

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Appendix DBackground Searches

To open your own account with US Information Search, within the ANON account, you need to takethe following steps:

• Go to: www.usinformationsearch.com• On the top right, you will see a box called ‘Member Login” Put in username: ‘nanny1’ and

the same for the password. Click Login.• On the top left, you will see a tab that says, “My Account.” Click on that, and then on the

link for “Users.”• The ‘Add User” window automatically opens. Fill in the information about yourself and your

account. Click “Active.”• In ‘Sending Results” the Result Email is YOUR email with ANON. The Result Fax number

is 1-866-436-0222.• “Result Delivery Method” click on “email”• “Result Delivery Timing” click on “Send Immediately.”• Add User. Now you have established your account!

To order Reports, click on the top left tab that says “Order Reports.” You will only be ordering thefollowing two reports for each placed Nanny:

• Statewide Criminal• Driving History

You will need to have the Nanny candidate’s most current address, and social security number toorder these reports. If the Nanny has recently moved to a different state or city, you will need thataddress also, for the Statewide Criminal check. You will be prompted for this information. Submit, andyour report will be sent to you within 24-48 hours.

If you have any questions about the searches, the contact for the company is:Michele Kenny, at 1-800-596-4327, extension 81.

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Appendix E

NANNY REFERENCE FORM

Nanny Name____________________ Name of Reference_________________

Phone Number: Daytime______________Evenings_________________

Ages of children when Nanny began employment?_______________________

Why is she no longer employed by you?________________________________

Would you rehire her?______________________________________________

What were her responsibilities with the children?_________________________

What were her responsibilities in your home?____________________________

Was she neat and tidy?________ Did she leave the house unacceptable?______

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What age child do you feel she is best suited to work with?__________________

How did you find her? ____Agency ____Newspaper Ad ____Referral ____Other

What are her strengths?____________________________________________

Does she have any weaknesses that you identified?______________________

How would you rate her overall job performance?

____Excellent ____Very Good ____Good ____Average ____Unacceptable

Would you recommend her for another Nanny position?

_____Absolutely _____Reluctantly

Is there anything else that you can share with me that might help me in determining her futuresuccess as a Nanny?_______________________________________________

_____________________________________________________________________

Interviewer’s overall feeling regarding reference________________________________

Reference completed by____________________________________________

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Appendix FREFERENCE FORM

Date:

Name of Applicant:______________________________________

Reference Name________________________________________

Phone # ______________________________________________

1. How long have you known applicant? Professionally or personally?

2. If this is a Professional reference, how long did the applicant work with you?

3. What strengths do you feel the applicant would bring to a position as a Nanny?

Are there any weaknesses that may affect a position as a Nanny?

4. What age children do you feel applicant is most suited for?

5. Do you feel applicant would work well in a family setting? Why?

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6. How would you describe applicant’s personality?

7. Do you feel applicant is able to follow directions well?

8. How does applicant relate with others? (excellent, average, fair, or don’t know)

9. What is your opinion about applicant’s:

• Integrity?

• Motivation & Attitude?

• Determination?

• Judgment?

• Competence?

10. Any other comment?

Interviewer’s overall feeling regarding reference________________________________

Reference completed by____________________________________________