Barriers of Communication_3

7/24/2019 Barriers of Communication_3

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Barriers and Challenges in Communication

Talewind Solutions 1Business Communication ITMPGDM/GLC 001


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Objectives:

How does miscommunication happen?

How to prevent miscommunication?

Process of Communication Challenges faced by the sender

Challenges faced by the receiver

Barriers to communication Importance of feedback

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Miscommunication



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The feeling that we have communicated

enough.

Negative work environment.

Choosing the wrong channel.

Perceptions

Lack of ownership and trust. Cross cultural issues.



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How to prevent

Miscommunication?



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Do not assume.

There is no end to communication.

Talking is the best medium to communicate. Create a positive environment.

Respect diversity.

Hone your communication skills.



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Process of Communication



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Akshay works in a hotel as a manager. The year has not

been so good, and to keep the margins, Akshay has decidedto solicit ideas from his employees on ways to cut downcosts.

He puts down his ideas, and plans to send across themessage to all the employees of the hotel across variouslocations.

The employees receive the message, interpret it andderive meaning out of it, of which only few take action andsuggest to Akshay

ways to trim down the costs.

This is how communication happens and isdiagrammatically represented in the next slide.



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Challenges faced by the Sender



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Challenges faced by theReceiver



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Destructive Feedback



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Constructive Feedback



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Barriers of Communication_3

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