Banking outlook 2011 broch

Hear from

Caleb Fundanga Governor

Central bank of Zambia

Peter Schlebusch Chief Executive:

Personal & Business BankingStandard Bank,

South Africa

Dr Kingsley Moghala

Deputy Governor (Financial Systems

Stability) Central Bank

of Nigeria

Antony Withers Chief Executive

OfficerMauritius

Commercial Bank

Samuel Kimani Deputy Chief

Executive, Group Controls

Kenya Commercial Bank, Kenya

Len De Villiers, Chief Information

OfficerAbsa Bank,

South Africa

Ingrid Johnson, Group Managing

Executive: Retail and Business Banking

Nedbank, South Africa

John Gachora Chief Executive

Absa Africa,South Africa

Adv Clive Pillay Ombudsman

Banking Services Ombudsman, South Africa

Remi A. Odunlami Chief Risk Officer

First Bank, Nigeria

More highlights Page 2 >>Full programme Pages 3 - 5 >>

Limited offer Save up to R5717

per delegate ticketuntil 29 April 2011

Prices, packages and booking form on back page

BOOK NOW! online www.terrapinn.com/2011/bankza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903

Produced by:

www.terrapinn.com/2011/bankza

2 workshops, 2 daysPre-conference workshop: 18 July 2011 Identifying opportunities, risks & policy trends

Post-conference workshop: 22 July 2011 Securing mobile payments and microfinance

All the details page 6 >>

Banking Technology day – 21 July 2011

The Banking Technology day will centre on technological innovations as the basis for driving expansion. page 5>>

Book before 30 April 2011 and save up to R5 717

18 - 22 July 2011, Sandton Convention Centre, Johannesburg, South Africa

Strategy and innovation for Africa’s retail bankers and micro-lenders

Retail! Retail! Retail!!!Discover opportunities and ground-breaking strategies for growing your retail footprint in Africa pages 3 - 4 >>

Customer engagement revolutionised Learn how to protect and grow your market share through an innovative product offering pages 3 - 4 >>

Technology driven expansionGet insight into the latest mobile banking technology, innovations and banking technologies. Learn how you can leverage technology as a new source of revenue page 5 >>

New dawn

Sponsor:

7th annual event

Banking Outlook Africa 2011book early and save

2 BOOK NOW! online www.terrapinn.com/2011/bankza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903

Capitalise on opportunities offered by Africa’s retail banking sector!

CEOs, Heads of Retail, Heads of Products and Chief Information Officers have identified the following opportunities:

• A growing retail banking market

• Fast growing African economies

• The presence of strategic alliance partners in large un-banked markets

• Mobile banking on the increase

Your next interim results could be greatly improved if you take advantage of these opportunities. You will be able to open a new revenue stream all together increasing your headline earnings.

If you are to grow and protect your market share, how much would it mean to your bottom line?

At Banking Outlook Africa 2011, learn:

• How to develop market specific products

• How to develop an innovative product offering

• How to expand on retail banking revenue streams

• How to develop banking infrastructure in order to meet the un-banked markets

• How to develop good payments and transaction systems

• How to increase revenue and reduce costs with the use of the latest technologies

• How to achieve intra-African growth

Attend Banking Outlook Africa 2011 and grow your business. You cannot afford to miss out on the opportunities that are offered by intra-African growth. Register your entire team now (booking form on the back page).

I look forward to seeing you in July.

Samkelwa MadlabaneConference ManagerTerrapinn Limited

Your event contact is Brian Shabangu

+27 (0)11 463 [email protected]

Hear from industry pioneers looking for acquisitions as part of their expansion programs.

Gold PassSave R5717if you book

before 29 April 2011

See back page

“I found the event very interesting,

from content to speakers

and the exchange of experiences between all

participants”Joana David

Executive Director Banco de

Mozambique

“A very useful experience to improve and expand on financial and banking service in our

countries”J.L Ngimbi

Deputy Director State Secretariat for Public Sector

Enterprises, Angola

Banking Outlook Africa 2011 will once again bring together a panel of experts discussing the opportunities and concerns in the African banking sector.

Garry will show you how to remain profitable in the face of lower banking fees.

Garry MarshSenior Advisor: Retail & Private Banking, Diamond Bank PLC, Nigeria

Evans will show you how you can go about implementing enterprise-wide decisioning management system.

Dr. Evans Woherem Group Executive Director, Operations and IT, Unity Bank Plc, Nigeria

Kodeidja will outline how you can launch a holistic risk management program.

Kodeidja DialloDirector of Finance and Risk Management, African Development Bank

Edmund will be sharing his extensive experience on banking the unbanked.

Edmund Jeneker Head of Entry Level Banking, Absa Group, South Africa

Désiré will show you how you can capitalise on growth prospects offered by Africa’s economic growth.

Désiré Vencatachellum Director - Research Department, African Development Bank, Tunisia

Jeffrey will share his learnings on rebuilding a brand.

Jeffrey Mzwimbi CEO, Royal Bank Limited, Zimbabwe

Dare will show you how you can go about developing an effective IT compliance strategy.

Dare Adeyeri Chief Information Officer, Guaranty Trust Bank Plc, Nigeria

A-list of industry experts

Who‛s attending?

Government & regulators

Banking hardware & software providers

Post/Savings banks

Development banks

Mobile banking service

providers

Retailbanks

Microfinance and lending

agencies

Central banks

www.terrapinn.com/2011/bankza book early and save

3online www.terrapinn.com/2011/bankza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903 BOOK NOW!

Day One Tuesday, 19th of July 2011

08:00 Registration and welcome refreshments

08:50 Opening remarks from the Chair John Fraser, Presenter: Classic Business, Classic FM, South Africa

Big picture – Re-imagining Africa’s retail banking markets

09:00 Keynote presentation: Achieving intra-African expansion: becoming Africa’s number one retail bank• LeveragingonopportunitiesforgrowthinAfrica• Consolidatingoperationsforexpansion• Improvingliquidityandcompetitivenessthroughpartnerships• OpportunitiespresentedbydomesticbaseexpansionprogramsJohn Gachora, Chief Executive, Absa Bank, South Africa

09:30 Keynote panel: How to bank the un-banked?• Realisingtheopportunitytobanktheun-banked• Generation–mobilebankingbusinessmodels• Bankingtheun-bankedthroughremittanceservicesPeter Schlebusch, Chief Executive: Personal & Business Banking, Standard Bank, South AfricaEdmund Jeneker, Head of Entry Level Banking, Absa Group, South AfricaSamuel Kimani, Deputy Chief Executive, Group Controls, Kenya Commercial Bank, KenyaAntony Withers, Chief Executive Officer, Mauritius Commercial Bank

10:10 Specialised banking for the un-banked - gearing up to lend• GrowingconsumerlendinginAfrica-movingawayfrom

conservative lending• No-frillsapproachtobanking-whatlargeretailbankscanlearn• Low income banks - should these offer full retail banks offerings?Garry Marsh, Senior Advisor: Retail & Private Banking, Diamond Bank PLC, Nigeria

10:40 Morning refreshments and networking

11:10 Capitalising on African economic growth• Creditandcapitaladequacyasretailbankingdrivers• Measuresleadingtoanincreaseonreturnonequity• Below-trendeconomicgrowth-emergingawinnerdespite

challengesDésiré Vencatachellum, Director - Research Department, African Development Bank, Tunisia

Product innovation

11:40 Strengthening the balance sheet and managing liquidity risk • Usinginnovationtodifferentiateyourproducts• Identifyingtechnologydriversinretailbankingproductinnovation• Maintainingaccountprofitabilitywhileintroducingcheaper

productsBinesh Mangar, Head of Cards, MCB, Maurituisa

12:10 Remodelling product portfolios in response to new customer demands• Adoptingaggressivepricingtoattractthelowendofthemarket• Creatingproducttransparencyanddisclosure• Growingpersonalandinstalmentloans–easinglendingcriteria• Enteringnewmarketsandmeetingneedsofadifferent

customer baseSimon Just, Director: Consumer Issuing, Absa Card, South Africa

12:40 Networking lunch

14:10 Reinventing your mobile banking offering• Mobilemoneyproducts-morethanjustacashtransferand

mobile payments service• Improvingthecustomerexperience:increasingusabilityand

improving the application interface• RegulationandeasingmobilebankinglicenseissuingCarmen Whateley, Executive: Digital, Mobile and Payments, Nedbank, South Africa

Engagement

14:30 Rebuilding a service ethic brand- creating value for your customers• Buildinganintelligentbrandstrategy• Theprivatebankersapproachforthemassmarket• Positioningyourbrandtoasegmentedmarket• EstimatingthenotionalpriceforyourbrandJeffrey Mzwimbi, CEO, Royal Bank Limited, Zimbabwe

14:50 networking and afternoon refreshments

15:40 Case study: Putting the customer first: customer centric banking - the Kingdom Bank experience• Understandingcustomerneeds&productoptimisation• Consumerpropositionthroughmarketresearch• Changingfromatransactionalbusinessmodeltoanengagement

model - building consumer confidence• Distributingbranchoperations-thebalancebetweencustomer

needs & preferences Sylvester Dendere, Head of Retail Banking, Kingdom Bank, Zimbabwe

Retail turn-around

16:10 Keynote presentation: Increasing profits from your retail division • Takingadvantageoftheconsumerbankinggoingmobile• Developingprofitablecardsandsecuredlendingprogram• Retailrelationshipbanking-howtobuildaloyalclientalbase• RecoveringsouredhomeandassetloansIngrid Johnson, Group Managing Executive: Retail and Business Banking, Nedbank, South Africa

16:40 Panel session: Remaining profitable in the face of lower banking fees• Retaininginvestorattractivenessinthefaceoftransactionalfees

being substantially reduced• Realisingotherrevenuestreamsbankscouldlookattooffset

lower banking fees• IncreasingdepositsasafundraisingmeasureModerator: Binesh Mangar, Head of Cards, MCB, MaurituisGarry Marsh, Senior Advisor: Retail & Private Banking, Diamond Bank PLC, NigeriaJeffrey Mzwimbi, CEO, Royal Bank Limited, ZimbabweSylvester Dendere, Head of Retail Banking, Kingdom Bank, Zimbabwe

17:10 Closing remarks from the Chair John Fraser, Presenter: Classic Business, Classic FM, South Africa

17:30 Eat, drink and network… Join us for an evening of networking, cocktails and

snacks in the delegates lounge after the conference

Book before 30 April and save R5717 Fax the registration form to +27 (0)11 463 6903

Day Two Wednesday, 20th of July 2011

08:00 Registration and welcome refreshments

08:50 Opening remarks from the ChairJohn Fraser, Presenter: Classic Business, Classic FM, South Africa

Big picture – African expansion and opportunities

09:00 Keynote presentation: CBN’s rescue and reforms of Nigerian banks• Disclosuresbybanks:improvingregulationandsupervision•Strengtheningbankcorporategovernancestructures• SettingupAMCONtotakeovernon-performingassets• OpportunitiesforacquisitionandgrowingmarketshareinNigeriaDr. Kingsley Moghalu, Deputy Governor (Financial System Stability), Central Bank of Nigeria

09:30 Case study: Gaining an edge in the mobile banking race in Nigeria• Reachingcriticalmasswithconsumers• IncreasingtheawarenessofmobilepaymentsinNigeria• Makingasuccessofmobilemoney:achievinginteroperabilityValentine Obi, CEO, eTranzact, Nigeria

09:50 Case study: Angola- the next big retail banking opportunity? • Theopportunitiesofferedbyalowloantodepositratiobya

small inter-banking market • Trainingaskilledworkforceforawellcapitalisedretailbanking

sector• Littledependenceoninternationalfinancing-opportunitiesfor

Angolan banksRosa José Silverio Correia Victor, Head: Planning & Management Control, Banco de Poupança e Crédito, Angola


10:30 African economic growth and the opportunities for retail banking • Africangrowthversusretailbankingopportunities• Understandingthecompetitivelandscape• 360degreeview-detailedownershipofbanks• Satisfyinglatentdemand-asimple,focusedcustomervalue

propositionMichel Hanouch, Senior Associate, Genesis Analytics, South Africa

Microfinance lending strategies

10:40 Moving into a gap left by the core banking institutions: SME banking• FindingafitforSMEbankinginthemicrofinanceproduct

portfolio• UnderstandingtheuniquerequirementsoftheSMEsector• KeyrequirementsfordevelopingaprofitableSMEofferingSebastian Masaki, General Manager, CRDB Microfinance Services Company, Tanzania

Risk management

11:30 Panel discussion::Improving risk management - the holistic approach• Avoidingblindspotsincorporategovernanceandlaxcredit

administration• Protectingyourbalancesheetinthefaceofcompetition• Stayingwithinyourinstitution’sriskappetite

• Complianceandgovernance:closinginonthetrendtofindloopholes

Moderator: Godliving Maro, Business Operational Risk Manager: Technology & Operations, Standard Chartered Bank,TanzaniaBamidele Oseni, Chief Risk Officer, Global Trust Bank, UgandaKodeidja Diallo, Director of Finance and Risk management, African Development Bank, TunisiaEneni Oduwole, Head: Operational Risk Management, Guaranty Trust Bank Plc, NigeriaBishwajit Mazumder, Chief Internal Auditor, State Bank of Mauritius


13:40 Panel discussion: Preparing for Basel III implications • ConservativecapitalratiosandBaselIIIadoption• Continualdemandforcapitalforgrowth• Thereturnofgloballiquidityandtheinaccessibilityofbond

markets for some regionsModerator: Dawn Pretorius, Consultant, Adzuri Management Consultancy, South AfricaRemi A. Odunlami, Chief Risk Officer, First Bank Nigeria, NigeriaEsther Kileo, Director of Risk, C.R.D.B. Bank Plc, TanzaniaFusi Morokole, Acting Director of Supervision Department, Central Bank of LesothoAndre Blaauw, Group Chief Risk Officer, UBA Group, Nigeria

Regulation

14:20 Enabling a healthy banking environment: reviewing legislation to give the central bank real teeth• Ensuringfewerbankingfailures-reviewingtheBankingand

Financial Services Act• NationalPaymentsServicesAct-harmonisingZambianbanking

processes with those of SADC • BankofZambiaAct:conformingtoSADCmodellawCaleb Fundanga, Governor, Central Bank of Zambia

15:10 Afternoon refreshments

15:40 Easing service and charge comparisons - the customers right access information• Feereductionforallaccounts• Curtailingbanksmarketpower-competitionvs.regulation• Theestablishmentofabankingservicesmarketregulator-who

should have oversight?Advocate Clive Pillay, Ombudsman, Banking Services Ombudsman, South Africa

16:10

17:10 Closing remarks from the Chair John Fraser, Presenter: Classic Business, Classic FM, South Africa


4 BOOK NOW! online www.terrapinn.com/2011/bankza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903

This is your chance to enter into in depth discussions with your peers about core subjects that affect you in your day to day business.

Roundtable 1: Expansion into other emerging markets

Roundtable 2: Expansion strategies

Roundtable 3: Managing collateral and lending risk for MFIs

Banking Technology day Thursday, 21st of July 2011 – separately bookable


5online www.terrapinn.com/2011/bankza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903 BOOK NOW!

08:50 Opening remarks from the ChairMalcolm Macdonald, CTO, I-Net Bridge, South Africa

Big picture – technological driven expansion

09:00 Keynote presentation: Technological innovations driving expansion • Technologyutilisation:opportunitiesforgrowingthebanks’

turnover• Mobilebankingrevolution:growingyourmarketshareand

offering• Technologyasameansofreducingexpenses,increasing

productivity and increasing profitability Len De Villiers, Chief Information Officer, Absa Bank, South Africa

09:30 Keynote presentation: Standardising processes and technology - efficiencies leading to profitability• Achievingbetteroperationalinformationandstrongerdataon

customers• Adoptingacommonsystemsarchitecture&automating

settlement activities• Crossbordersystemsintegration• RollingoutbranchlessbankingPeter Iwegbu, Group Head, IT & E-Biz, Access Bank, Nigeria

10:00 Keynote panel: Taking IT to the bank• Transitioningtoanewplatform• RollingoutcontactlesstechnologyinAfrica• Technology,businessandbankingcompliancerequirements• Thesoftware-as-a-servicemodel-subscribingtosolutions

without buying them• DevelopinganeffectiveITcompliancestrategyModerator: Godliving Maro, Business Operational Risk Manager: Technology & Operations, Standard Chartered Bank,TanzaniaDare Adeyeri, Chief Information Officer, Guaranty Trust Bank Plc, NigeriaOyesina Bode, Head Information Technology Group, Intercontinental Bank Plc, NigeriaSridhar Guru, Chief Information Officer, State Bank of Mauritius


The ATM and customer interaction

11:10 Panel session: The renaissance of the ATM in Africa • ThevalueofinstallingEMVcompliantATMs• TheoffsiteATM-managingfraud• Deployingassociatedtechnologythroughdifferentplatforms• OutsourcingthemanagementofyourATMnetworkDr Matthews Mutumbuka, Head of Technical Services, Malswitch, MalawiBlessing Sibanyoni, Senior Technologist: Group ICT, Standard Bank, South Africa Peter Iwegbu, Group Head, IT & E-Biz, Access Bank, Nigeria

11:50 Winning market share through social media• Mappingoutyoursocialmediastrategiestoinfluencebrand

loyalty• Ingrainingsocialnetworkingintothebank’sDNA• Managingconsumerconversations-beyonddamagecontrolArthur Goldstuck, Managing Director, World Wide Worx, South Africa


Banking innovations

13:50 The African evolution of mobile banking• Proliferationofmobileapplications• Customersegmentation-capitalisingonapplications• Topreadingsystems-servicingallcustomers• Customerexperience-customisingpersonaltransactionlayoutsShadrack Palmer, Head of Transaction Messaging, First National Bank, South Africa

14:10 Implementing an enterprise-wide decisioning management system • Holisticcustomerview-integratedoperationsandsystems• Developingamultichannelcustomerexperience• Outsourced transaction processing: customer data and protection • DevelopmentofflexibledecisionmanagementinfrastructureDr. Evans Woherem, Group Executive Director, Operations and IT, Unity Bank Plc, Nigeria

14:30 Core banking replacement: what to consider when you have to do it• Replacingcorebankingsolutions• Meetingshort-termbusinessobjectivesmakesitimpossible• IntegrationkillsthebusinesscaseMarius Bosman, Director IT Architecture, Standard Bank, South Africa

14:50 networking and afternoon refreshments

15:40 Case study: Core banking solutions for the retail bank • Serviceorientedarchitecture(SOA)fortheretailbank• Addressingallelementsofdatacentresecurity• IdentifyingsharedservicesopportunitiesSibusiso Mbingo, Head IT Development & Analysis: Shared Services, FNB, South Africa

Fraud and security

16:00 Mobile banking security: next level of security for transaction services• IncorporatingdeviceidentificationcredentialwithdynamicATM

PIN generation• Optimisingcloud-basedauthenticationserviceformobiles• Preparingformobilevirtualisation-securingyourmobileplatforms• AchievinginteroperabilityformobilepaymentsUchenna Okwodu, Vice-President:e-Business, Bank PHB, Nigeria

16:20 Panel session: Safeguard your bank: IT risk assessment• Determiningadequatesafeguardsforriskmitigation• Evaluatinglatesttrendsininformationsecurityriskevaluation• ISO27001&ISO27002certification:adoptingbestpractice

management processes• TheWikileaksdebacle:preparingforpossiblebankdataleakagesModerator: Duncan Arthur, Principal Consultant: Africa, Kaiser Associates, South AfricaBlessing Sibanyoni, Senior Technologist: Group ICT, Standard Bank, South AfricaDare Adeyeri, Chief Information Officer, Guaranty Trust Bank Plc, NigeriaOyesina Bode, Head Information Technology Group, Intercontinental Bank Plc, Nigeria

17:00 Closing remarks from the Chair Malcolm Macdonald, CTO, I-Net Bridge, South Africa


6

Monday, 18th of July 2011 Friday, 22nd of July 2011

5-day passSave R5 717if you book

before 29 April 2011

See back page

Pre & Post Conference Workshops


Your workshop leader

Your workshop leaders

Obafunmilayo AgustoManaging Partner I Alliance ConsultingAs the Managing Partner of Alliance Consulting, Funmi has consulted for several of the top banks, insurance companies, discount houses and other leading firms and companies in West Africa. He was also on the banking consolidation committee of the Central Bank of Nigeria.(Juta).

Dawn PretoriusConsultant I Adzuri Management Consultancy Dawn consults on risk, compliance and corporate governance with many years of experience in the financial services industry.

Duncan ArthurPrincipal Consultant I Africa Kaiser AssociatesDuncan has extensive experience in the African payments and banking arenas.

Identifying opportunities, risks & policy trends

ObjectivesThe objective of this workshop is to help you to identify the most lucrative regions for your retail expansion strategy. This workshop will showcase opportunities, risks & policy trends that are both unfavourable and favourable. It will also help you to make the most of markets most suitable for expansion.

08:30 Registration and refreshments

09:00 Opportunities• Economic outlook• Demography and market sizing• Banking penetration• Technology

10:30 Morning refreshments

11:00 Risks & challenges• Operational• Credit• Profitability


13:30 Policy issues• Economic• Regulatory

14:30 Regional spotlight- unearthing the ‘hot zones’• Case study: West Africa• Case study: East Africa• Case study: North Africa• Case study: Southern Africa

15:30 Tying everything together• Scenarios and simulation exercises

17:00 End of workshop

Securing mobile payments and microfinance

ObjectivesThe objective of this workshop is to fully explore the value and challenges of mobile payments and microfinanceYou will also learn how your bank can protect itself.

08:30 Registration and refreshments

09:00 Introduction to mobile payments • What is a mobile payment and why is it

important?• What isn’t a mobile payment?• Understandingthetypesoftechnologyused• Operator, banks and third party models• Common myths surrounding mobile payments• Mobile payments and Sci-Fi. What’s next?

11:00 Morning refreshments

11:30 Securing your organisation and yourself• What data rich sources are there out there?• How does an identity get stolen?• What role does social networking play in

identity theft?• How can I protect myself and my organisation?• Practical application on Facebook


13:30 The perfect marriage of convenience: compliance and mobile technology• Adaptingtorequiredlegislation• Practical demonstration- compliance

technology utilised for training on a Smartphone

15:00 Afternoon refreshments

15:30 Microfinance – taking it to the next level • The future of microfinance and how to find

opportunities• Turning key risk challenges to strong points• How best to mitigate risk associated with

MFIs• The value of microfinance in African

economies

17:00 End of workshop

A fun, high-speed session for making new contacts and

exchanging details.

Arrange meetings online before you

arrive. Access event resources, such as white papers and

presentations, after you’ve left.

More than listening, interact with our

panelists

This is your chance to shape the conference agenda. You select the topic and presenters. So bring along your ideas and get ready to make a name for

yourself.

We lessen this brochure’s impact on the environment by

using environmentally friendly paper.

Get the most

from your conference

Book early and save up to R5717!Fax the registration form to +27 (0)11 463 6903

SponsorCall Tariro Kwaramba

+27 (0)11 516 4028 | Email [email protected]

Votedbesttravelcompany to work for

in SA!

We would like to take care of all your travel

needs. Contact us and you are guaranteed superior service and

the best rates.

[email protected]

+27(0)117781363

Official Travel

Partner


online www.terrapinn.com/2011/bankza | email [email protected] | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903 BOOK NOW! 7

“The prospects for banking on the African

continent are tremendous”

Sim Tshabalala Deputy CEO

Standard Bank, Reuters

Something to say?Talk to us

about speaker opportunities

Call Tariro Kwaramba

+27(0)11516 4028

Sponsors and delegates enjoy plenty of networking opportunities

Becoming a sponsor

Our sponsor

Heads of Retail Banking, Heads of Research and Product development and CIOs are facing numerous challenges in their sector. How can they make the most of the unbanked market, what products are the customers expecting or in need of, and what technology can assist in streamlining their processes and make their business more profitable?

If you offer solutions to any of these or other issues that are present in this industry, you are facing the opportunity of the year. Banking Outlook Africa 2011 is bringing together heads of retail banking, central banking and microfinance, and other key decision makers to discuss the changes and innovations in this sector, and to get new ideas on how to run their business efficiently.

If you are struggling to differentiate yourself from the competition, this is a golden opportunity to get a

step ahead and meet your prospective clients face-to-face and learn directly what they are looking for and you can offer your services instantly.

Use Banking Outlook Africa 2011 to:• Create and increase awareness• Share your expertise in the field• Mingle and network with your next client• Showcase your business solution• Attain credibility

Whether you are looking to own the market or only grab a share, we have a solution for you.

Media partners:

Associate Partner:

The venueSandton Convention CentreSouth Africa’s largest and most prestigious multi-purpose exhibition and convention centre. The Sandton Convention Centre is strategically situated in Maude Street, Sandton CBD.

Tel+27117790000www.saconvention.co.za

“The presentations

were of a very high

quality, and networking

was fantastic” Z. Shaba,

MD African Banking

Corporation, Zambia

Villa of HopeTerrapinn is making a donationtoVillaofHopeonbehalf of each conference speaker.TheVillaofHope is a social uplift and development initiative focused on the provision of care to children who have beenorphanedorrequirealternativecareduetoabuse, neglect, abandonment and illness.

2929 Designed and produced by Terrapinn.

Please fax back to Melissa Jogannah on +27 (0) 86 714 9220 or contact her on

+27 (0)11 516 4060 or email [email protected] or simply register online

at https://secure.terrapinn.com/V5/rCalc.aspx?E=3996&DS=1919&SalesRep=Jogannah

1. Should you be unable to attend, a substitute delegate is welcome at no extra charge2. Terrapinn does not provide refunds for cancellations. Invoiced sums are payable in full, except in cases where Terrapinn has been able to mitigate loss3. Terrapinn will make available course documentation to a delegate who is unable to attend and who has paid4. Terrapinn reserves the right to alter the programme without notice including the substitution, alteration or cancellation of speakers and / or topics and / or the alteration of the dates of the event5. Terrapinn is not responsible for any loss or damage as a result of a substitution, alternation, postponement or cancellation of an event6. A complimentary ticket cannot be used by a person already registered for the event, no refund can be given respectively and the registered person will be held liable for the full payment

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18 - 22 July 2011Sandton Convention Centre, Johannesburg, South Africa

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