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PERFORMANCE APPRAISAL PRACTICES IN AXIS BANK

A TRAINING REPORT

SubmittedBy

BACHELOR OF BUSINESS ADMINISTRATION

DOTWAY,FEROZPOUR ROAD,OPP.SBI BRANCH NEAR

AARTI CHOWK LUDHIANA

Punjab Technical University,Jalandhar

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PREFACE

Managing human resources in todays dynamic environment is becoming more and more

complex as well as important. Recognition of people as a valuable resource in the organization

has led to increases trends in employee maintenance, job security, etc

My research project deals with Performance Appraisal as carried out at AXIS BANK LTD. In

this report, I have studied &evaluated the performance appraisal process as it is carried out in the

company.

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ACKNOWLEDGEMENT

I hereby take this opportunity to put on record my sincere thanks to Mrs. Ramandeep Kaur (Head

of the centre) Mr. Deepak Gupta Miss Reetika for their valuable suggestion and cooperation toachieve the task.

I would also like to express my sincere thanks and gratitude to my banks guide Paran Gupta

(customer service).He have been immensely contributive with his ideas which was the guiding

light during the entire tenure of this work

With sincere thanks

BBA 5th Sem.

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INDEX

Sr no Contents Page no.

Company profile 34-71

Review of the literature 7-30

Research Methodology& Objective 31-33

Limitation 79

Conclusion 80

Suggestions 81

Bibliography 82

Appendix & Questionnaire 83-85

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COMPANY PROFILE

AXIS BANKS LTD

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HISTORY OF THE COMPANY

AXIS BANK LTD.

Axis Bank Limited, formerly UTI Bank s a financial services firm that had begun

operations in 1994, after the Government of India allowed new private banks to be established.

The bank changed its name to Axis Bank in April 2007 to avoid confusion with other unrelated

entities with similar name. After the Retirement of Mr. P. J. Nayak, Shikha Sharma was named

as the bank's managing director and CEO on 20 April 2009.

The Bank's Registered Office is at Ahmadabad and its Central Office is located at Mumbai. At

the end of September 2010, The Bank has a very wide network of more than 1281 branches and

Extension Counters (as on 31st December, 2010). The Bank has a network of over 6270 ATMs

(as on 31st March, 2011). The Bank has loans now (as of June 2007) account for as much as 70

per cent of the banks total loan book of Rs 2,00,000 crore. For HDFC Bank, retail assets are

around 57 per cent (Rs 28,000 crore) of the total loans as of March 2007.

In the case of Axis Bank, retail loans have declined from 30 per cent of the total loan book of Rs

25,800 crore in June 2006 to around 23 per cent of loan book of Rs.41,280 crore (as of June2007). Even over a longer period, while the overall asset growth for Axis Bank has been quite

high and has matched that of the other banks, retail exposures grew at a slower pace.

If the sharp decline in the retail asset book in the past year in the case of Axis Bank is part of a

deliberate business strategy, this could have significant implications (not necessarily negative)

for the overall future profitability of the business.

Despite the slower growth of the retail book over a period of time and the outright decline seenin the past year, the banks fundamentals are quite resilient. With the high level of mid-corporate

and wholesale corporate lending the bank has been doing, one would have expected the net

interest margins to have been under greater pressure. The bank, though, appears to have insulated

such pressures. Interest margins, while they have declined from the 3.15 per cent seen in 2003-

04, are still hovering close to the 3 per cent mark. (The comparable margins for ICICI Bank and

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HDFC Bank are around 2.60 per cent and 4 per cent respectively. The margins for ICICI Bank

are lower despite its much larger share of the higher margin retail business, since funding costs

also are higher).

The Bank today is capitalized to the extent of Rs. 409.90 crores with the public holding (other

than promoters and GDRs) at 53.63%. It is also listed in the top 100 most trusted brands of India

in the Brand trust report.

The Bank's Registered Office is at Ahmadabad and its Central Office is located at Mumbai. At

the end of September 2010, The Bank has a very wide network of more than 1281 branches and

Extension Counters (as on 31st December, 2010). The Bank has a network of over 6270 ATMs

(as on 31st March, 2011). The Bank has loans now (as of June 2007) account for as much as 70

per cent of the banks total loan book of Rs 2,00,000 crore. For HDFC Bank, retail assets are

around 57 per cent (Rs 28,000 crore) of the total loans as of March 2007.

In the case of Axis Bank, retail loans have declined from 30 per cent of the total loan book of Rs

25,800 crore in June 2006 to around 23 per cent of loan book of Rs.41,280 crore (as of June

2007). Even over a longer period, while the overall asset growth for Axis Bank has been quite

high and has matched that of the other banks, retail exposures grew at a slower pace.

If the sharp decline in the retail asset book in the past year in the case of Axis Bank is part of a

deliberate business strategy, this could have significant implications (not necessarily negative)

for the overall future profitability of the business.

Despite the slower growth of the retail book over a period of time and the outright decline seen

in the past year, the banks fundamentals are quite resilient. With the high level of mid-corporate

and wholesale corporate lending the bank has been doing, one would have expected the net

interest margins to have been under greater pressure. The bank, though, appears to have insulated

such pressures. Interest margins, while they have declined from the 3.15 per cent seen in 2003-

04, are still hovering close to the 3 per cent mark. (The comparable margins for ICICI Bank and

HDFC Bank are around 2.60 per cent and 4 per cent respectively. The margins for ICICI Bank

are lower despite its much larger share of the higher margin retail business, since funding costs

also are higher).

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The Bank today is capitalized to the extent of Rs. 409.90 crores with the public holding (other

than promoters and GDRs) at 53.63%. It is also listed in the top 100 most trusted brands of India

in the Brand Trust Report.

Axis Bank operates the worlds highest ATM site at Thegu, Sikkim at 13,200 feet above sea

level.

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THE VISIONAND THE CORE VALUES OF AIXS BANK

VISION-

To be the preferred financial solutions provider excelling in customer delivery through insight,

empowered employees and smart use of technology

CORE VALUES

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ACTIVITIES FROM AXIS BANK

CREDIT CARD CONSUMER BANKING CORPORATE BANKING FINANCE & INSURANCE INVESTMENT BANKING MORTGAGE LOAN PRIVATE BANKING PRIVATE EQUITY WEALTH MANAGEMENT

Agri & Rural Banking

Axis Bank one of the largest private sector financer in India for Agriculture loans wiz Retail

Agree & Corporate Agri

Axis Remit Online

This is a convenient and secure portal for NRIs to remit money to India, generally required for

maintenance of their relatives. It is a growing revenue stream for the bank, with more and more

NRIs registering to avail of the highly competitive exchange rates and convenient online facility.

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REVENUE AND NET INCOME IN 2011

Revenue - rupees...198.26 billion (3.77 billion USD$) in 2011

Net income - rupees33.88 billion (643.72 million USD$) in 2011

Number of Employees

21,640

BOARD OF DIRECTORS

Dr. Adarsh Kishore Chairman

Smt. Shikha Sharma Managing Director & CEO

Dr. R.H. Patil Director

Smt. Rama Bijapurkar Director

Shri M.V. Subbiah Director

Shri K. N. Prithviraj Director

Shri V. R. Kaundinya Director

Shri S. B. Mathur Director

Shri Prasad R. Menon Director

Shri R. N. Bhattacharyya Director

Shri Samir K Barua Director

Shri A K Dasgupta Director

Shri Som Mittal Director

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PRODUCTS/SERVICES OFFERED BY AXIS BANK

PERSON ACCOUNT

Easy Access Savings Account

Presenting, Axis Bank's Easy Access Savings Account. The account is an endeavor by the Bank

to understand the consumers' needs and redefine banking to suit your requirements for a truly

comfortable banking experience. Easy Access Savings Account gives you instant access to your

money anywhere, anytime. Possessing a range of unmatched features, it has been devised to

better suit the convenience of our eclectic client base.

Salary Account

We, at Axis Bank, believe in providing total financial solutions to the employer as well as the

employee, through the salary relationship. We understand that each employee in an o