Axiom Device Firmware Updater ENVIRONMENTS. EXTREMELY RELIABLE. Axiom Device Firmware Updater Device...

EXTREME ENVIRONMENTS. EXTREMELY RELIABLE.

Axiom Device Firmware Updater Device Firmware Update Tool for the Axiom F6, H1, and H2 Dataloggers

User Manual Download, Installation and Use Instructions

1.800.548.4264 | www.ftsinc.com

700-Firmware Updater Rev 6 14 Nov 2017

Contact Information

Canadian Headquarters:

1065 Henry Eng Place

Victoria, BC | V9B 6B2 | Canada

www.ftsinc.com

Toll-free: 1.800.548.4264

Local: 250.478.5561

Technical support portal: http://support.ftsinc.com

Email: [email protected]

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Contents

CHAPTER 1 INTRODUCTION ..................................................................................... 1

1.1 PURPOSE ................................................................................................................................................................................ 1

1.2 TERMINOLOGY .................................................................................................................................................................... 1

1.3 PREREQUISITES .................................................................................................................................................................... 1

1.4 SUPPORTED DEVICES ........................................................................................................................................................ 1

CHAPTER 2 PREPARATION ........................................................................................ 2

2.1 DOWNLOADING THE DEVICE FIRMWARE UPDATER ............................................................................................. 2

2.1.1 Moving the files to the USB Flash Drive ......................................................................................................... 2

CHAPTER 3 UPDATING SDI DEVICE FIRMWARE ...................................................... 5

3.1 UPDATING DIGIBP FIRMWARE....................................................................................................................................... 5

3.2 UPDATING RADAR RANGE SENSOR FIRMWARE ..................................................................................................... 8

3.3 UPDATING SDI-AM FIRMWARE ...................................................................................................................................11

CHAPTER 4 UPDATING TELEMETRY DEVICE FIRMWARE ...................................... 14

4.1 UPDATING AIRTALK FIRMWARE .................................................................................................................................14

4.2 UPDATING G5 GOES FIRMWARE ................................................................................................................................17

4.3 UPDATING G6 GOES FIRMWARE ................................................................................................................................21

CHAPTER 5 TROUBLESHOOTING............................................................................ 25

DOCUMENT REVISION HISTORY ................................................................................ 26

700-Firmware Updater Rev. 6 14 Nov 2017 Page 1/26

INTRODUCTION Chapter 1

1.1 PURPOSE

This document describes how to download, install and use the Firmware Updater (Axiom Device

Firmware Updater) application to update devices attached to the Axiom Datalogger.

Firmware Updater is a smart device application developed for the Axiom Datalogger and can be used

on F6, H2, and H1 Dataloggers. The Firmware Updater will automatically display the firmware version

that is valid for your device during the upload process. If you browse for a firmware version that is not

valid for your device, the Firmware Updater will not display invalid files, thereby preventing

inadvertent loading of the wrong firmware version.

NOTE This application only updates device firmware.

To update the Datalogger application, refer to Axiom Operator’s Manual.

To update the Datalogger operating system, refer to the OS Updater Manual

1.2 TERMINOLOGY

SDI-AM A flexible expansion interface module that is compatible with a wide variety of analog sensors and any SDI-12 compliant Datalogger.

AirTalk Gives the Datalogger the ability to “talk” with crews through their current handheld radios, giving them access to all current weather conditions.

1.3 PREREQUISITES

The following are required to successfully perform a firmware update:

Axiom F6, H2 or H1 Datalogger

Device to upgrade (may be internal depending on the Datalogger model)

Flash drive with the Firmware Updater application

1.4 SUPPORTED DEVICES

The following devices can be updated using the Firmware Updater application:

SDI SENSORS

o DigiBP

o Radar Range Sensor

o SDI-AM

TELEMETRY DEVICES

o AirTalk

o G5 GOES (either integrated with a Datalogger or

attached to a Telemetry port)

o G6 GOES (either integrated with a Datalogger or

attached to a Telemetry port)

o Ubicom


PREPARATION Chapter 2

2.1 DOWNLOADING THE DEVICE FIRMWARE UPDATER

If you already have a flash drive with the needed files, you can skip to Chapter 3 (for an SDI Device) or

Chapter 4 (for a Telemetry device).

If you were not provided with a USB flash drive with the Axiom Device Firmware Updater files you will

need to download these files and place them on a USB flash drive.

1. Download the latest Device Firmware Updater. It is found on the support section of the FTS

website under Products>Software: http://support.ftsinc.com/products/software/device-

firmware-updater/

2. This is (a self-extracting installer file named ‘AxiomDeviceFirmwareUpdater-Installer-v[version

number].exe’.

NOTE [version number] is the new firmware version you will be installing and will be

expressed in numerals.

2.1.1 MOVING THE FILES TO THE USB FLASH DRIVE

To extract the F6/H2/H1 Axiom Device Firmware Updater tool:

1. Insert an EMPTY USB flash drive into the computer.

WARNING: The USB flash drive that you use must ONLY have this tool on it, if you

need a USB for other purposes you will need to obtain a second USB.

2. Find the self extracting installer file you downloaded (AxiomDeviceFirmwareUpdater-Installer-

[version number].exe).

3. Right click on the file. To unzip the file, select the zip program you are operating, and select

“Extract Files”. The following figure shows different examples of two programs (7-Zip and

WinZip)


4. If a security screen appears asking to confirm the installation click “Yes”.

You will be presented with the

self-extracting wizard. Click the

Browse button to select the

destination directory.

(The screen may appear slightly

different depending on the

programin use)

5. In the Browser For Folder screen,

find and select your flash drive.

6. Click OK.

7. Your flash drive should now be in

the Extract to field. There should

only be a drive name such as E:\ or

F:\. No subfolder should be

present.

8. Click Extract to start the

extraction process.


9. Wait for the file extraction to

complete

10. This window will close when the

process is complete.

11. Navigate to the flash drive and

verify the following exists:

a. FlashRun.exe

b. DeviceFirmwareUpdater

folder

12. Navigate to the

DeviceFirmwareUpdater folder

and verify the following file exists:

a. DeviceFirmwareUpdater.exe

b. FirmwareUpdater.dll

c. SCX_DRIVER-2.0.dll

d. Toolbox.dll

e. Wizard.dll


UPDATING SDI DEVICE FIRMWARE Chapter 3

3.1 UPDATING DIGIBP FIRMWARE

To update the DIGIBP firmware, perform the following steps:

1. Power down the Datalogger.

a. Remove the battery connector from the Datalogger and solar panel connector (if present)

2. Insert the USB flash drive prepared in Chapter 2 into the Datalogger. Remove all other USB flash drives or

USB DEVICE cables.

3. Power up the Datalogger:

a. Replace the battery connector and solar connector (if present).

NOTE: The following screen captures are for process demonstration purposes only. Although the FW update file naming structure is consistent, the appended version number displayed on your screen should be consistent with the version you are uploading.

4. You should see the Axiom Device Firmware

Updater welcome screen.

5. Tap to advance to the Select Device screen

6. Select the SDI from the Device list.

7. Select the port that the DigiBP is currently plugged into from the Port list.

NOTE: Unplug all other devices from the

same port until the firmware has been

updated.

8. Select DigiBP from the Model list.

9. Tap to advance to the Select File screen.


10. Tap to select the firmware file to load.

11. The screen will automatically display the valid

DigiBP firmware file.

12. Tap to accept the file.

NOTE: If the desired firmware file does not

display, tap to search for the desired file.

If the desired file still cannot be displayed,

the firmware update is not valid for your

device.

13. The Select File screen will display the details of the

selected file.

14. Tap to advance to the Preview Update screen.

15. If the summary is correct, tap to advance to the

Warning screen.

16. If summary is not correct, tap to change the

information.

Example version. This should show the version valid for your update


17. Remove all other SDI devices from the selected

port.

18. Tap to advance to the Monitor Update screen

19. The Monitor Update screen will show the progress

of the upload.

20. Once the upload has completed successfully, you

will see this status screen.

21. Tap to update another device or to

restart the Datalogger application.

22. If you selected to restart the application, the Datalogger application will launch.

23. Verify the Datalogger application is running and the DigiBP firmware is correct.


3.2 UPDATING RADAR RANGE SENSOR FIRMWARE

To update the Radar Range Sensor firmware, perform the following steps:



2. Insert the USB flash drive prepared in Chapter 2 into the Datalogger. Remove all other USB flash

drives or USB DEVICE cables.






5. Tap to advance to the Select Device screen.

6. Select SDI from the Device list.

7. Select the port that the Radar Range Sensor is

currently plugged into from the Port list.



updated.

8. Select SDIRADAR from the Model list.





SDIRadar firmware file.






device.


selected file.


15. If the summary is correct, tap to advance to

the Warning screen.


information.




port.

18. Tap to advance to the Monitor Update screen


of the upload.






23. Verify the Datalogger application is running and the Radar Range Sensor firmware is correct.


3.3 UPDATING SDI-AM FIRMWARE

To update the SDI-AM firmware, perform the following steps:











6. Select SDI from the Device list.

7. Select the port the SDI-AM is currently plugged into

from the Port list.



updated.

8. Select SDIAM from the Model list.

9. Tap to advance to the next screen.



11. The screen will automatically display the valid SDI-

AM firmware file.






device.


selected file.



the Warning screen.


information.




port.

18. Tap to start the firmware update process.


of the upload.






23. Verify the Datalogger application is running and the SDI-AM firmware is correct.


UPDATING TELEMETRY DEVICE FIRMWARE Chapter 4

4.1 UPDATING AIRTALK FIRMWARE

To update the AirTalk firmware, perform the following steps:







NOTE: The following screen captures are for process demonstration purposes only. Although the Firmware update file naming structure is consistent, the appended version number displayed on your screen should be consistent with the version you are uploading.




6. Select the AirTalk from the Device list.

7. If AirTalk is integrated into the Axiom, select TelemA

from the Port list. If AirTalk is an external unit, select

TelemB.

8. Select AirTalk from the Model list.





AirTalk firmware file.






device.

.


selected file.




15. If the summary is correct, tap to start the

firmware update process.


information.


of the upload.





20. If you selected to restart the application, the

Datalogger application will launch.

21. Verify the Datalogger application is running and the

AirTalk firmware is correct.


4.2 UPDATING G5 GOES FIRMWARE

Prior to updating the G5 GOES firmware, confirm the version number and record the G5 serial number.

This is found by selecting Telemetry> Status.

To update the G5 GOES firmware, perform the following steps:



2. Insert the USB flash drive prepared in Chapter 2 into the Datalogger. Remove all other USB flash drives

or USB DEVICE cables.






5. Tap to display the Select Device screen.


6. Select GOES from the Device list.

7. If the G5 is integrated into the Axiom, select

TelemA from the Port list. If the G5 is an external

unit, select the Telemetry port to which it is

attached.

8. Select G5 from the Model list.


If the “Please enter Serial Number” screen

appears, refer to Chapter 5 – Troubleshooting



11. The screen will automatically display the valid G5

firmware file.


NOTE: If the desired firmware file does

not display, tap to search for the

desired file. If the desired file still cannot

be displayed, the firmware update is not

valid for your Datalogger.

13. The Select File screen will display the details of

the selected file.

14. Tap to advance to the Preview Update

screen.


the Monitor Update screen.


information.



17. The Monitor Update screen will show the

progress of the upload.

18. Once the upload has completed successfully,

you will see this status screen.

19. Tap to update another device. If restarting

the Datalogger application, remove the USB and

then tap .


21. Verify the Datalogger application is running and the G5 firmware is correct.


4.3 UPDATING G6 GOES FIRMWARE

Prior to updating the G6 GOES firmware, confirm the version number and record the G5 serial number.

This is found by selecting Telemetry> Status.

To update the G6 GOES firmware, perform the following steps:



2. Insert the USB flash drive prepared in Chapter 2 into the computer. Remove all other USB flash drives.






5. Tap to display the Select Device screen.


6. Select GOES from the Device list.

7. If the G6 is integrated into the Axiom, select

TelemA from the Port list. If the G6 is an external

unit, select the Telemetry port to which it is

attached.

8. Select G6 from the Model list.


If the “Please enter Serial Number” screen

appears, refer to Chapter 5 – Troubleshooting



11. The screen will automatically display the valid G6

firmware file.



display, tap to search for the desired

file. If the desired file still cannot be

displayed, the firmware update is not

valid with your Datalogger.

13. The Select File screen will display the details of

the selected file.

14. Tap to advance to the Preview Update

screen.


the Monitor Update screen.


information.



17. The Monitor Update screen will show the

progress of the upload.



19. Tap to update another device. If restarting

the Datalogger application, remove the USB and

then tap .


21. Verify the Datalogger application is running and the G6 firmware is correct.


TROUBLESHOOTING Chapter 5

If you experience an issue not documented below, contact FTS for technical support at: 1-800-548-

4264.

ISSUE RESOLUTION

Please Enter Serial Number Screen

This screen appears under the following conditions:

1) The G5/G6 to be updated is not connected;

2) The device is powered via the Deutsche connector and the datalogger

3) The boot version of the G5/G6 is unreadable.

1) Check the telemetry port connection and ensure the G5/G6 connector is properly seated.

2) Ensure the Deutsche connector is disconnected

3) Select Close (red X). You will be returned to the Select Device screen (Step 6 in the process). Repeat Step 6.

4) If the “Please enter Serial Number” screen is displayed again, the third condition is present. Enter the serial number and select OK. You will be returned to the Select File screen. Return to Step 6 in the process.

Update timeout message:

“Failed to update the {DEVICE NAME} to Vx.xx.”

Device not detected. Firmware update cancelled!”

The device indicated is not on the selected port.

Return to the Select Device screen and select another Port.

The firmware update file is not displayed 1) Tap on to browse for the file. If the file still does not display, the firmware update is not valid for your device.

2) Review the release notes and update instructions to confirm your device requires an update.


DOCUMENT REVISION HISTORY

Revision Date Description

1 Original Release

2 13 June 2013 Section 3.1 – added deutsch connector warning

3 16 June 2015 Added G6 and Ubicom. Updated Select Device screens shot for

G5 to indicate GOES.

4 30 July 2015 Corrected typographical errors (G6 for G5)

5 16 June 2016 Put in new format. Added Radar Stage Sensor. Removed deutsch

connector warning.

6 14 Nov 2017 Added NOTEs to screen shots about FW file naming structure and

display of valid versions. Expanded Troubleshooting table.

Axiom Device Firmware Updater ENVIRONMENTS. EXTREMELY RELIABLE. Axiom Device Firmware Updater Device...

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